(Msg. 9) Posted: Fri May 23, 2008 3:30 pm
Post subject: Re: Having strange local network printing problem - could use some [Login to view extended thread Info.] Archived from groups: microsoft>public>win98>networking (more info?)
MEB wrote:
> "normc" <norm-c.RemoveThis@socal.rr.com> wrote in message
> news:40nZj.1373$N87.291@nlpi068.nbdc.sbc.com...
> | MEB wrote:
> | > Excellent place to start.. let me know how it works out..
> | >
> |
> | Well..... I'm kind of embarrassed that I didn't think of trying to
> | isolate the problem. But, if it wouldn't have been for what you
> | suggested in your posts, I still wouldn't have thought of it.
>
> I see you have gone into diagnostic mode, good.
>
> |
> | So, I've pretty much isolated it to the base machine. It will not
> | print, even when it is disconnected from the network, i.e. with only the
> | computer and printer and the cable in-between. So it will take data
> | from the other machines to the modem and on to the base computer, and
> | print. But it will not print itself.
> |
> | BTW, there is every indication that it is going to print, but doesn't.
> | That is, the regular small popup says it is printing, the printer icon
> | pops up in the lower right, and the printer properties say it is
> | printing. The one thing that is irregular is that if I cancel the print
> | in the properties screen, it indicates that it is cancelled, but it
> | never completes.
>
> There is a possibility that completely removing the power from the printer
> for a day or so [unplug it] may flush the printer buffers. It sometimes take
> that long...
Can't we rule this out by virtue of the fact that the printer works just
fine and natural (like Foster farms <g>) when called upon by the other
two computers?
> Let me explain it like this, you MAY have to do this when a print job got
> corrupted [jammed paper, head jam, attempting to print while changing ink
> cartridges or needing to, or some other interruption or hardware issue {did
> you check for these situations}] or when the print item itself is corrupted
> [contains code which translates to printer commands in conflict], OR when
> there is a loss of power to the printer or computer during a print job, OR,
> at times, when canceling a network print job [cancel is effected but EOF
> isn't received]. The printer holds some of the commands in its buffer, which
> prevent anything new from occurring, even after turning off the printer.
> As power is maintained to the printer to hold information like ink levels
> [page counts verses purported pages possible per cartridge], special fonts,
> etc,. so is power supplied to the print part of that memory [using my Epson
> as example, though the same has occurred with my HPs]. Unless the clear/end
> of print [whatever] command is received, the printer idles waiting for it to
> occur. It may do the usual whirring/clicking as if its about to print when
> another print job is received and even the printer monitor LOOKS like it
> about to print,, but until its freed, everything is held.
>
> Of course, there are also matters we could address, such as manually
> clearing spooler files, checking registry entries, and other related, but
> these would {usually} be taken care of during an un-install and re-install
> of the printer software..
Wouldn't all of these things affect all computers attempting to print out?
>
> |
> | Turns out this is getting way OT (clearly not a network problem), and I
> | took a look at the website you have in your sig and would like to know
> | more.
>
> Not really, even though it may seem OT due to the isolation to the one
> computer, its still going to be re-networked which may take some further
> diagnosis [what the cause actually was] and configuration.
OK
>
> |
> | I volunteered for 3 1/2 years with the local CBS TV outlet consumer
> | advocate. And I attended law school for a couple semesters.
>
> Worthy cause, lots of issues to deal with, particularly in the world as it
> is.
> Bop over to win98.gen_discussion and look at the discussion:
> Windows Live - no more Outlook Express 04/21/08 - 05/15/08
Will do.
>
> Microsoft re-thought the change or put it on hold, but Live still has
> issues
> with whatever was done to the service/server recently.
>
> I MAY have to directly contact Microsoft Headquarters and elsewhere, as
> Live and Microsoft Support [which I have been in contact with] have not,
> apparently, resolved the issue, and other matters have developed during the
> supposed support.
> I get the impression that ALL of this Support is outsourced, and Microsoft
> may not be aware of what might be occurring in this outsourced support, some
> of which is extremely questionable. Not that Microsoft would be completely
> relieved of responsibility for it.
I have some problems with Bill Gates and Microsoft. There is so little
they do that is moral or ethical. I enjoyed the egg-pelting Balmer got
yesterday.
I only use their OS because IBM stopped supporting OS2 for personal use.
I've used Word Perfect and Quattro since it was in DOS, before
Windows. For the last year or two I have been using OpenOffice. I also
use WinAmp instead of WMP. Have considered using Linux for years, but
illness and accidents put a hold on that.
>
> |
> | If you would be interested in continuing to help me with my problem and
> | talk about the website, email me by changing socal.rr.com to sbcglobal.net
> |
> | Thanks
> |
> | Norm
> |
>
> There is a public email address on the website if you wish to start a
> communication. You may understand [as a former consumer advocate] that those
> types of advocacy can produce strange results [to put it mildly], many
> private addresses were used over the years during the research phase, and
> for the materials.
> The few that are still active are dear. Not to deter contact with you or
> prejudge or anything along those lines, but these activities out here are a
> relief from the other activities in which I still engage, many of which may
> not related to the website's activities [any related to Peoples' activities
> are posted], or are private in nature..
I will contact you via the website.
Back to my printing problem, it appears to be something in the base
desktop, but not the spooler, because it spools the other machines. I
have verified this in the printer properties for the XP machine.
I am unable to visualize exactly what is going on in the base machine
network architecture that seems to have failed and screwed up the local
printing. Perhaps you could remeind me a little of what it looks like,
because I was retired long before networks came along.
(Msg. 10) Posted: Sat May 24, 2008 5:05 am
Post subject: Re: Having strange local network printing problem - could use some help/ideas [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Oh no, apparently conflicting information, let me start over. Correct
anything that is wrong or mis-stated.
A. The printing issue is on one system running 98SE. The machine has been
isolated from the network by disconnecting the cable and is not connected to
any other source or part of the network [hardwired or wireless].
B. The printing WILL work, *at all times*, from the other networked
computers when connected, but will NOT work from the 98SE computer to which
the printer is connected.
B1. No other difficulties have been observed within the network.
C. The printer monitoring software DOES appear, indicating an attempt to
start the process but nothing happens when attempting to print from the 98SE
box.
D. The printer software has NOT been re-installed.
E. The printer settings WERE checked to ensure the normal settings and
printer specific settings were in place.
(Msg. 11) Posted: Sun May 25, 2008 1:28 pm
Post subject: Re: Having strange local network printing problem - could use some [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Sorry for the delay.
MEB wrote:
> Oh no, apparently conflicting information, let me start over. Correct
> anything that is wrong or mis-stated.
>
> A. The printing issue is on one system running 98SE. The machine has been
> isolated from the network by disconnecting the cable and is not connected to
> any other source or part of the network [hardwired or wireless].
Correct.
>
> B. The printing WILL work, *at all times*, from the other networked
> computers when connected, but will NOT work from the 98SE computer to which
> the printer is connected.
Correct
> B1. No other difficulties have been observed within the network.
Correct, but you reminded me of one additional thing that may mean
something to you. It makes no sense to me and I'm not certain of the
facts surrounding it.
I have checked the printer cable connections a couple of times, thinking
that was all it could be. (BTW, I'm using the USB connection.) One,
and only one, of the times I disconnected and reconnected the cable, I
was able to print from the base 98SE system.
>
> C. The printer monitoring software DOES appear, indicating an attempt to
> start the process but nothing happens when attempting to print from the 98SE
> box.
Correct.
>
> D. The printer software has NOT been re-installed.
Correct, since that software is used for the other two machines and works.
>
> E. The printer settings WERE checked to ensure the normal settings and
> printer specific settings were in place.
Not because of the printing problem, because the settings are fine for
the other machines. However, I am regularly changing the settings as a
routine matter.
I'll check this out. I'm not familiar with ftp sites, but no time like
the present to find out.
>
>
> Okay, some general items to review:
>
> Did you check the USB entries?
Yes. All of them. There were some general and those specific to the
printer, in the System/Device/Manager.
>
> Are there any other devices sharing the USB channel?
A desktop digital speaker system. I'll try pulling that USB cable.
>
> Did you make sure that you haven't disabled any virtual or system settings,
> or they have been corrupted/modified.
(Msg. 12) Posted: Sun May 25, 2008 10:39 pm
Post subject: Re: Having strange local network printing problem - could use some help/ideas [Login to view extended thread Info.] Archived from groups: microsoft>public>win98>networking, others (more info?)
"normc" <norm-c.DeleteThis@socal.rr.com> wrote in message
news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...
| Sorry for the delay.
|
| MEB wrote:
| > Oh no, apparently conflicting information, let me start over. Correct
| > anything that is wrong or mis-stated.
| >
| > A. The printing issue is on one system running 98SE. The machine has
been
| > isolated from the network by disconnecting the cable and is not
connected to
| > any other source or part of the network [hardwired or wireless].
|
| Correct.
| >
| > B. The printing WILL work, *at all times*, from the other networked
| > computers when connected, but will NOT work from the 98SE computer to
which
| > the printer is connected.
|
| Correct
Okay, for some reason, I got the impression that *at times* it did NOT work
over the network.
|
| > B1. No other difficulties have been observed within the network.
|
| Correct, but you reminded me of one additional thing that may mean
| something to you. It makes no sense to me and I'm not certain of the
| facts surrounding it.
|
| I have checked the printer cable connections a couple of times, thinking
| that was all it could be. (BTW, I'm using the USB connection.) One,
| and only one, of the times I disconnected and reconnected the cable, I
| was able to print from the base 98SE system.
There is a potential that uninstalling/removing the USB subs and hubs may
correct the issue. This refreshes the registry entries and related spooler
controls for the printer. FIRST though, double check the USB settings and
use usbview [its on your 98 installation CD in tools\reskit\diagnose] to
make sure of the actuall settings being used. Highlight what it shows for
the printer, copy and paste into a text file [not Word] and save for
reference.
| >
| > C. The printer monitoring software DOES appear, indicating an attempt
to
| > start the process but nothing happens when attempting to print from the
98SE
| > box.
|
| Correct.
| >
| > D. The printer software has NOT been re-installed.
|
| Correct, since that software is used for the other two machines and works.
|
| >
| > E. The printer settings WERE checked to ensure the normal settings and
| > printer specific settings were in place.
|
| Not because of the printing problem, because the settings are fine for
| the other machines. However, I am regularly changing the settings as a
| routine matter.
|
| >
| > F. The systems are shutdown nightly.
|
| Correct.
| >
| > The printer had a recall for its power cord:
| >
http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html |
| Yes, I knew. It was replaced. Thank you.
|
| > USB:
| > No response from printer
| >
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc...&dlc=en | > The Printer Will Not Print When You Click 'Print'
| >
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc...&dlc=en | >
| I will check the USB link.
|
| > IF you need a driver or other for 98, you will need to look at
| > ftp://ftp.hp.com/pub/printers/software/ |
| I'll check this out. I'm not familiar with ftp sites, but no time like
| the present to find out.
| >
| >
| > Okay, some general items to review:
| >
| > Did you check the USB entries?
|
| Yes. All of them. There were some general and those specific to the
| printer, in the System/Device/Manager.
| >
| > Are there any other devices sharing the USB channel?
|
| A desktop digital speaker system. I'll try pulling that USB cable.
Do that to help isolate the issue.
Let me stop comments until to you respond with whether this is built in USB
2.0 or being supplied by an extra adapter card.
The issues may revolve several others, in addition to what has already been
addressed.
I'm going to cross post this to win98.gen_discussion so others might help
with the issue since we now have several issue out of the way..
| >
| > Did you make sure that you haven't disabled any virtual or system
settings,
| > or they have been corrupted/modified.
|
| No idea of what to look for since two printers work.
| >
| > Troubleshooting Spool32 Error Messages (Q191949)
| > http://support.microsoft.com/kb/191949/en-us |
| The base machine spools fine for the other two machines
|
| > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)
| > http://support.microsoft.com/kb/191516/en-us |
| I'll take a look, but doesn't sound applicable.
| >
| >
http://support.microsoft.com/search/default.aspx?mode=r&query=USB+prin...+does+n | >
| > CLSID codes
| > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}
| > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}
| >
| I'll take a look.
|
| Thanks.
(Msg. 13) Posted: Mon May 26, 2008 6:46 pm
Post subject: Re: Having strange local network printing problem - could use some [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I unplugged my USB speakers. It didn't make any difference. Identical
behavior. However, right after doing so, I played a game of Solitaire
from SolSuite and noticed that it was operating very slowly. I could
see the cards kind of skip along when I released them, rather than zip
to it.
So I went to disable the spooler and couldn't. That option was grayed
out. Does this mean anything to you?
I also clicked on the Print Test Page button. The test page is now
hanging up the printer, and will not cancel/delete.
Any comments here?
MEB wrote:
> "normc" <norm-c.RemoveThis@socal.rr.com> wrote in message
> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...
> | Sorry for the delay.
> |
> | MEB wrote:
> | > Oh no, apparently conflicting information, let me start over. Correct
> | > anything that is wrong or mis-stated.
> | >
> | > A. The printing issue is on one system running 98SE. The machine has
> been
> | > isolated from the network by disconnecting the cable and is not
> connected to
> | > any other source or part of the network [hardwired or wireless].
> |
> | Correct.
> | >
> | > B. The printing WILL work, *at all times*, from the other networked
> | > computers when connected, but will NOT work from the 98SE computer to
> which
> | > the printer is connected.
> |
> | Correct
>
> Okay, for some reason, I got the impression that *at times* it did NOT work
> over the network.
>
> |
> | > B1. No other difficulties have been observed within the network.
> |
> | Correct, but you reminded me of one additional thing that may mean
> | something to you. It makes no sense to me and I'm not certain of the
> | facts surrounding it.
> |
> | I have checked the printer cable connections a couple of times, thinking
> | that was all it could be. (BTW, I'm using the USB connection.) One,
> | and only one, of the times I disconnected and reconnected the cable, I
> | was able to print from the base 98SE system.
>
> There is a potential that uninstalling/removing the USB subs and hubs may
> correct the issue. This refreshes the registry entries and related spooler
> controls for the printer. FIRST though, double check the USB settings and
> use usbview [its on your 98 installation CD in tools\reskit\diagnose] to
> make sure of the actuall settings being used. Highlight what it shows for
> the printer, copy and paste into a text file [not Word] and save for
> reference.
>
> | >
> | > C. The printer monitoring software DOES appear, indicating an attempt
> to
> | > start the process but nothing happens when attempting to print from the
> 98SE
> | > box.
> |
> | Correct.
> | >
> | > D. The printer software has NOT been re-installed.
> |
> | Correct, since that software is used for the other two machines and works.
> |
> | >
> | > E. The printer settings WERE checked to ensure the normal settings and
> | > printer specific settings were in place.
> |
> | Not because of the printing problem, because the settings are fine for
> | the other machines. However, I am regularly changing the settings as a
> | routine matter.
> |
> | >
> | > F. The systems are shutdown nightly.
> |
> | Correct.
> | >
> | > The printer had a recall for its power cord:
> | >
> http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html > |
> | Yes, I knew. It was replaced. Thank you.
> |
> | > USB:
> | > No response from printer
> | >
> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc...&dlc=en > | > The Printer Will Not Print When You Click 'Print'
> | >
> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc...&dlc=en > | >
> | I will check the USB link.
> |
> | > IF you need a driver or other for 98, you will need to look at
> | > ftp://ftp.hp.com/pub/printers/software/ > |
> | I'll check this out. I'm not familiar with ftp sites, but no time like
> | the present to find out.
> | >
> | >
> | > Okay, some general items to review:
> | >
> | > Did you check the USB entries?
> |
> | Yes. All of them. There were some general and those specific to the
> | printer, in the System/Device/Manager.
> | >
> | > Are there any other devices sharing the USB channel?
> |
> | A desktop digital speaker system. I'll try pulling that USB cable.
>
> Do that to help isolate the issue.
>
> Let me stop comments until to you respond with whether this is built in USB
> 2.0 or being supplied by an extra adapter card.
>
> The issues may revolve several others, in addition to what has already been
> addressed.
> I'm going to cross post this to win98.gen_discussion so others might help
> with the issue since we now have several issue out of the way..
>
> | >
> | > Did you make sure that you haven't disabled any virtual or system
> settings,
> | > or they have been corrupted/modified.
> |
> | No idea of what to look for since two printers work.
> | >
> | > Troubleshooting Spool32 Error Messages (Q191949)
> | > http://support.microsoft.com/kb/191949/en-us > |
> | The base machine spools fine for the other two machines
> |
> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)
> | > http://support.microsoft.com/kb/191516/en-us > |
> | I'll take a look, but doesn't sound applicable.
> | >
> | >
> http://support.microsoft.com/search/default.aspx?mode=r&query=USB+prin...+does+n > | >
> | > CLSID codes
> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}
> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}
> | >
> | I'll take a look.
> |
> | Thanks.
>
>
(Msg. 14) Posted: Mon May 26, 2008 9:32 pm
Post subject: Re: Having strange local network printing problem - could use some help/ideas [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Ok now, I don't have full info on your situation since the only posts I see
are the last two by MEB and this one I'm responding to. However, if the printer
is having problems and now you have a print queue that's hung and won't cancel
or pause, uninstall/reinstall the printer. It may squeak at you about a print
job still in queue, ignore it and continue with the uninstall/reinstall.
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
"normc" <norm-c.TakeThisOut@socal.rr.com> wrote in message
news:wIJ_j.5222$Ri.4673@flpi146.ffdc.sbc.com...
>I unplugged my USB speakers. It didn't make any difference. Identical
> behavior. However, right after doing so, I played a game of Solitaire
> from SolSuite and noticed that it was operating very slowly. I could
> see the cards kind of skip along when I released them, rather than zip
> to it.
>
> So I went to disable the spooler and couldn't. That option was grayed
> out. Does this mean anything to you?
>
> I also clicked on the Print Test Page button. The test page is now
> hanging up the printer, and will not cancel/delete.
>
> Any comments here?
>
>
> MEB wrote:
>> "normc" <norm-c.TakeThisOut@socal.rr.com> wrote in message
>> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...
>> | Sorry for the delay.
>> |
>> | MEB wrote:
>> | > Oh no, apparently conflicting information, let me start over. Correct
>> | > anything that is wrong or mis-stated.
>> | >
>> | > A. The printing issue is on one system running 98SE. The machine has
>> been
>> | > isolated from the network by disconnecting the cable and is not
>> connected to
>> | > any other source or part of the network [hardwired or wireless].
>> |
>> | Correct.
>> | >
>> | > B. The printing WILL work, *at all times*, from the other networked
>> | > computers when connected, but will NOT work from the 98SE computer to
>> which
>> | > the printer is connected.
>> |
>> | Correct
>>
>> Okay, for some reason, I got the impression that *at times* it did NOT work
>> over the network.
>>
>> |
>> | > B1. No other difficulties have been observed within the network.
>> |
>> | Correct, but you reminded me of one additional thing that may mean
>> | something to you. It makes no sense to me and I'm not certain of the
>> | facts surrounding it.
>> |
>> | I have checked the printer cable connections a couple of times, thinking
>> | that was all it could be. (BTW, I'm using the USB connection.) One,
>> | and only one, of the times I disconnected and reconnected the cable, I
>> | was able to print from the base 98SE system.
>>
>> There is a potential that uninstalling/removing the USB subs and hubs may
>> correct the issue. This refreshes the registry entries and related spooler
>> controls for the printer. FIRST though, double check the USB settings and
>> use usbview [its on your 98 installation CD in tools\reskit\diagnose] to
>> make sure of the actuall settings being used. Highlight what it shows for
>> the printer, copy and paste into a text file [not Word] and save for
>> reference.
>>
>> | >
>> | > C. The printer monitoring software DOES appear, indicating an attempt
>> to
>> | > start the process but nothing happens when attempting to print from the
>> 98SE
>> | > box.
>> |
>> | Correct.
>> | >
>> | > D. The printer software has NOT been re-installed.
>> |
>> | Correct, since that software is used for the other two machines and works.
>> |
>> | >
>> | > E. The printer settings WERE checked to ensure the normal settings and
>> | > printer specific settings were in place.
>> |
>> | Not because of the printing problem, because the settings are fine for
>> | the other machines. However, I am regularly changing the settings as a
>> | routine matter.
>> |
>> | >
>> | > F. The systems are shutdown nightly.
>> |
>> | Correct.
>> | >
>> | > The printer had a recall for its power cord:
>> | >
>> http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html >> |
>> | Yes, I knew. It was replaced. Thank you.
>> |
>> | > USB:
>> | > No response from printer
>> | >
>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc...&dlc=en >> | > The Printer Will Not Print When You Click 'Print'
>> | >
>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc...&dlc=en >> | >
>> | I will check the USB link.
>> |
>> | > IF you need a driver or other for 98, you will need to look at
>> | > ftp://ftp.hp.com/pub/printers/software/ >> |
>> | I'll check this out. I'm not familiar with ftp sites, but no time like
>> | the present to find out.
>> | >
>> | >
>> | > Okay, some general items to review:
>> | >
>> | > Did you check the USB entries?
>> |
>> | Yes. All of them. There were some general and those specific to the
>> | printer, in the System/Device/Manager.
>> | >
>> | > Are there any other devices sharing the USB channel?
>> |
>> | A desktop digital speaker system. I'll try pulling that USB cable.
>>
>> Do that to help isolate the issue.
>>
>> Let me stop comments until to you respond with whether this is built in USB
>> 2.0 or being supplied by an extra adapter card.
>>
>> The issues may revolve several others, in addition to what has already been
>> addressed.
>> I'm going to cross post this to win98.gen_discussion so others might help
>> with the issue since we now have several issue out of the way..
>>
>> | >
>> | > Did you make sure that you haven't disabled any virtual or system
>> settings,
>> | > or they have been corrupted/modified.
>> |
>> | No idea of what to look for since two printers work.
>> | >
>> | > Troubleshooting Spool32 Error Messages (Q191949)
>> | > http://support.microsoft.com/kb/191949/en-us >> |
>> | The base machine spools fine for the other two machines
>> |
>> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)
>> | > http://support.microsoft.com/kb/191516/en-us >> |
>> | I'll take a look, but doesn't sound applicable.
>> | >
>> | >
>> http://support.microsoft.com/search/default.aspx?mode=r&query=USB+prin...+does+n >> | >
>> | > CLSID codes
>> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}
>> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}
>> | >
>> | I'll take a look.
>> |
>> | Thanks.
>>
>>
>
(Msg. 15) Posted: Mon May 26, 2008 11:18 pm
Post subject: Re: Having strange local network printing problem - could use some help/ideas [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Let me bring you up to speed, though I fully agree with what you presented.
05/21/08
"MEB" <meb@not here.RemoveThis@hotmail.com> wrote in message
news:u8YOas4uIHA.1220@TK2MSFTNGP04.phx.gbl...
|
| Let me start by thanking you for answering using the number questions,
they
| are to allow a diagnostic routine to be developed. I normally use a 10 or
| more question post [when limited information has been presented], but I
| wanted to attempt to explain the diagnostic procedure as many don't
| understand the process. Sorry you got picked for this activity, I hope you
| don't mind. I'm not necessarily explaining *just for you*, so don't take
| offense, but to those seeking help generally [remember this is received or
| will be found by numerous others across the planet].
|
| See inline for response/explanations.
|
| "normc" <norm-c.RemoveThis@socal.rr.com> wrote in message
| news:DmSYj.5007$nW2.1962@nlpi064.nbdc.sbc.com...
| | MEB wrote:
| | > 1. You indicate ONE desktop 98SE computer is physically connected
| [local] to
| | > the printer, is this correct?
| |
| | Yes.
|
| Thank you. This helps negate issues with a router connected [network
| served] printer which might have issues with lease or otherwise..
|
| |
| | >
| | > 2. Does the print server [the 98SE box] have actual network print
| serving
| | > software or are you just printing to a SHARED printer?
| |
| | Just printing to a shared printer.
|
| This help define whether we would be dealing with multiple issues,
| including whether the networking software may be part of the issue.
|
| |
| | >
| | > 3. What printer [model and make] and software [version, etc.] is
being
| | > used.
| |
| | HP Deskjet 970Cxi with driver files hpzusb00.sys and
| | VMM32.VXD[ntkem.vxd] v1.16.9.0
|
| When posting for help, it is a good idea to put as much related and
| relevant information system-wise into the first post. It allows the
parties
| attempting to help, isolate the potential problems easier, and allows
other
| who might be helping, to point to areas which may have been overlooked by
| others..
|
| |
| | >
| | > 4. Was the printer software installed on each machine?
| |
| | No.
|
| This defines that we are dealing with a single install ON the the actual
| 98SE base OS to which the printer is connected. Taken with the other
| responses helps to further define potentials involved.
|
| |
| | >
| | > 5. Does this occur, generally, after attempting to print FROM the XP
| machine
| | > to the printer?
| |
| | No. I shut down everything at night. In the morn, if I turn on only
| | the machine connected to the printer, it won't print. That is, it won't
| | print under any of the circumstances I have tried.
|
| This negates, in part, the issue of the XP box taking control of the
| printer and failing to release control while the network is
| involved/running. This still potentially leaves spooling issues, possible
| issues with the failed release/clearing of the printer/spooling, and
other.
| We now know the printer is directly connected to its printing software and
| not *through* the router. We also know this is a persistant issue, not
| specific to XP, not specific to a running network, and not specific to a
| system that may have residual connections running [its a COLD system]
except
| for the router(s) [or do you turn that/them off as well?].
|
| | >
| | > 6. What are the settings for the printer on each of the machines?
| |
| | Could you be a little more specific about these settings?
|
| As we are dealing with a single 98SE box WITH the printer software and
the
| physical connection [as we now know from the previous questions], and NOT
| having print server software in the mix: we are looking at the spooler
| settings, print format [raw or otherwise], whether the controlling
computer
| has: captured the port, its timeout settings, proper port
software/settings,
| etc. specific to this one computer [presently].
|
| |
| | >
| | > 7. Do you use MAPPED drives?
| |
| | No
|
| Okay, here, we were attempting to determine whether the mapped drives
MIGHT
| have had an effect in the issue [persitant connections].
|
| |
| | >
| | > 8. Have all machines been updated?
| |
| | Not sure what you are looking for here. Especially since everything was
| | working fine and no software has been added or changed.
| |
| | I'm pretty fussy about how much I load up on MSFT mammouth updates. I
| | run my laptop with XPSP2. The desktops with 98SE.
|
| Okay, there were some issues with some of XP's updates which were causing
| issues in the network environment. If you are manually doing updates, we
| would need to run through most of those old issues, though we might be
able
| to do so [to test] without that information. See the below.
|
| | >
| | > 9. Have you re-checked your network and firewall settings?
| |
| | Not sure what you are looking for here either, for the same reasons.
|
| As you are having issues locally [base/server system, physically
connected]
| at present these are not important UNLESS after the poposed fix {below}
| works and the issue re-appears; or it fails, and we need to review other
| potentials.
|
| |
| | Are you asking about all firewalls or the XP firewall or the modem
| firewall?
|
| Actually, ALL. From there, if this related to a running network with a
true
| networked printer, and/or constant network, and/or had been XP, and/or
other
| issues related to the prior questions, we would have also dealt with the
| Anti-virus, Anti-SpyWare, and other software and network specific
| potentials, such as: Norton Security Suite or McAffe's , is it installed,
| etc..
|
| |
| | Tell me a little about what you are getting at where I commented. I'm
| | pretty literate. Been playing with computers for over 50 years (Bendix
| | G-15 1957).
|
| Wow, been at for awhile I see, even a bit before me. Let's see if we can
| get more definition to the issue(s) involved.
|
| |
| | Thanks for your time.
|
| I hope the above explains the diagnostic issues work-through, or at least
| helps in the thought process. Let me now add those other questions.
|
| 10. And a question which related to 9. Do you have either of Norton or
| McAfee programs/suites installed?
| 10a. If not what programs are you running ON THE BASE 98SE computer which
| might interfere with the printing process?
| 10b. Did you try disabling these programs?
| Though not generally thought of during self-diagnosis of shared printers
| [or other networking issues], some of these programs MIGHT interfere as
they
| include file monitoring, local access scanners, and other which MIGHT be
| involved. IF they were updated around the time that the issue popped-up,
| they MIGHT be involved, even though they may have previously worked
without
| causing any errors.
|
| 11. The next obvious question would now be and have been 11 for an
original
| post: Did you try uninstalling and re-installing the printing software and
| did you re-check those printer settings?
| 11a. Did you, if you re-installed, re-share the printer locally and
| re-install that share on the other systems?
| 11b. Did you FIRST [prior to un-installation and re-installation] remove
the
| old shared printer [locally and on the other network nodes]?
| 11c. Did you re-check your firewall, Anti-Virus and other for this new
| allowance?
| *A* This is the proposed first fix if this was NOT done, particularly as
we
| now know we have a basically *isolated system* to deal with. It MAY,
| however, have not been recommended had the other questions pointed to a
| running network, or other networking issues. Not that it would have hurt
had
| you done that, but we would have worked through some obvious network
| potentials FIRST, like the firewall, router, XP updates, etc.and you had
| indicated that you DID check the printer software settings.
| Removing the shared printer PRIOR to un-installation, helps negate a
false
| connection [the old share{d printer}] from interfering with the new
| installation and how it communicates locally and with the network. Leaving
| the old share ANYWHERE on the network might cause issues as it is searched
| for. XP and VISTA users might notice this more than 9X users, though all
| will notice delays
|
| 12. Did you try resetting/refreshing the router [manual shutoff for
several
| minutes to clear the router buffers] and did you check its settings.
| This question relates to whether there MAY be issues with the router or
its
| software which, taken with these other questions and response will help
| isolate the potentials to a more limited diagnosis. IF the 98SE printer
| controller is also the router controller [contains the software] then
there
| could. potentially, be a related issue involved as well.
|
| Hope this explains where we are headed, and with your understanding of
how
| *I* work through these issues.
| Its like walking backwards from the obvious [networked? then first check
| network issues, but garner other information as well] to the easiest
| [re-install software]. However, I don't always use the easiest attempt
FIRST
| [like re-installing software], as that MAY do nothing more than waste time
| [though if done, one can put that on a back burner, so to speak] as at
| times, you then might run across new installation issues compounding the
| actual issue(s); or introducing new, while leaving the original issue(s)
in
| the background unresolved INCREASING the difficulty of diagnosis.
|
| --
| MEB http://peoplescounsel.orgfree.com | --
| _________
"Brian A." <gonefish'n@afarawaylake> wrote in message
news:%239YL3H6vIHA.1504@TK2MSFTNGP05.phx.gbl...
| Ok now, I don't have full info on your situation since the only posts I
see
| are the last two by MEB and this one I'm responding to. However, if the
printer
| is having problems and now you have a print queue that's hung and won't
cancel
| or pause, uninstall/reinstall the printer. It may squeak at you about a
print
| job still in queue, ignore it and continue with the uninstall/reinstall.
|
| --
|
|
| Brian A. Sesko { MS MVP_Windows Desktop User Experience }
| Conflicts start where information lacks.
| http://basconotw.mvps.org/ |
| Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm | How to ask a question: http://support.microsoft.com/kb/555375 |
|
| "normc" <norm-c.RemoveThis@socal.rr.com> wrote in message
| news:wIJ_j.5222$Ri.4673@flpi146.ffdc.sbc.com...
| >I unplugged my USB speakers. It didn't make any difference. Identical
| > behavior. However, right after doing so, I played a game of Solitaire
| > from SolSuite and noticed that it was operating very slowly. I could
| > see the cards kind of skip along when I released them, rather than zip
| > to it.
| >
| > So I went to disable the spooler and couldn't. That option was grayed
| > out. Does this mean anything to you?
| >
| > I also clicked on the Print Test Page button. The test page is now
| > hanging up the printer, and will not cancel/delete.
| >
| > Any comments here?
| >
| >
| > MEB wrote:
| >> "normc" <norm-c.RemoveThis@socal.rr.com> wrote in message
| >> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...
| >> | Sorry for the delay.
| >> |
| >> | MEB wrote:
| >> | > Oh no, apparently conflicting information, let me start over.
Correct
| >> | > anything that is wrong or mis-stated.
| >> | >
| >> | > A. The printing issue is on one system running 98SE. The machine
has
| >> been
| >> | > isolated from the network by disconnecting the cable and is not
| >> connected to
| >> | > any other source or part of the network [hardwired or wireless].
| >> |
| >> | Correct.
| >> | >
| >> | > B. The printing WILL work, *at all times*, from the other
networked
| >> | > computers when connected, but will NOT work from the 98SE computer
to
| >> which
| >> | > the printer is connected.
| >> |
| >> | Correct
| >>
| >> Okay, for some reason, I got the impression that *at times* it did NOT
work
| >> over the network.
| >>
| >> |
| >> | > B1. No other difficulties have been observed within the network.
| >> |
| >> | Correct, but you reminded me of one additional thing that may mean
| >> | something to you. It makes no sense to me and I'm not certain of the
| >> | facts surrounding it.
| >> |
| >> | I have checked the printer cable connections a couple of times,
thinking
| >> | that was all it could be. (BTW, I'm using the USB connection.) One,
| >> | and only one, of the times I disconnected and reconnected the cable,
I
| >> | was able to print from the base 98SE system.
| >>
| >> There is a potential that uninstalling/removing the USB subs and hubs
may
| >> correct the issue. This refreshes the registry entries and related
spooler
| >> controls for the printer. FIRST though, double check the USB settings
and
| >> use usbview [its on your 98 installation CD in tools\reskit\diagnose]
to
| >> make sure of the actuall settings being used. Highlight what it shows
for
| >> the printer, copy and paste into a text file [not Word] and save for
| >> reference.
| >>
| >> | >
| >> | > C. The printer monitoring software DOES appear, indicating an
attempt
| >> to
| >> | > start the process but nothing happens when attempting to print from
the
| >> 98SE
| >> | > box.
| >> |
| >> | Correct.
| >> | >
| >> | > D. The printer software has NOT been re-installed.
| >> |
| >> | Correct, since that software is used for the other two machines and
works.
| >> |
| >> | >
| >> | > E. The printer settings WERE checked to ensure the normal settings
and
| >> | > printer specific settings were in place.
| >> |
| >> | Not because of the printing problem, because the settings are fine
for
| >> | the other machines. However, I am regularly changing the settings as
a
| >> | routine matter.
| >> |
| >> | >
| >> | > F. The systems are shutdown nightly.
| >> |
| >> | Correct.
| >> | >
| >> | > The printer had a recall for its power cord:
| >> | >
| >>
http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html | >> |
| >> | Yes, I knew. It was replaced. Thank you.
| >> |
| >> | > USB:
| >> | > No response from printer
| >> | >
| >>
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc...&dlc=en | >> | > The Printer Will Not Print When You Click 'Print'
| >> | >
| >>
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc...&dlc=en | >> | >
| >> | I will check the USB link.
| >> |
| >> | > IF you need a driver or other for 98, you will need to look at
| >> | > ftp://ftp.hp.com/pub/printers/software/ | >> |
| >> | I'll check this out. I'm not familiar with ftp sites, but no time
like
| >> | the present to find out.
| >> | >
| >> | >
| >> | > Okay, some general items to review:
| >> | >
| >> | > Did you check the USB entries?
| >> |
| >> | Yes. All of them. There were some general and those specific to the
| >> | printer, in the System/Device/Manager.
| >> | >
| >> | > Are there any other devices sharing the USB channel?
| >> |
| >> | A desktop digital speaker system. I'll try pulling that USB cable.
| >>
| >> Do that to help isolate the issue.
| >>
| >> Let me stop comments until to you respond with whether this is built in
USB
| >> 2.0 or being supplied by an extra adapter card.
| >>
| >> The issues may revolve several others, in addition to what has already
been
| >> addressed.
| >> I'm going to cross post this to win98.gen_discussion so others might
help
| >> with the issue since we now have several issue out of the way..
| >>
| >> | >
| >> | > Did you make sure that you haven't disabled any virtual or system
| >> settings,
| >> | > or they have been corrupted/modified.
| >> |
| >> | No idea of what to look for since two printers work.
| >> | >
| >> | > Troubleshooting Spool32 Error Messages (Q191949)
| >> | > http://support.microsoft.com/kb/191949/en-us | >> |
| >> | The base machine spools fine for the other two machines
| >> |
| >> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)
| >> | > http://support.microsoft.com/kb/191516/en-us | >> |
| >> | I'll take a look, but doesn't sound applicable.
| >> | >
| >> | >
| >>
http://support.microsoft.com/search/default.aspx?mode=r&query=USB+prin...+does+n | >> | >
| >> | > CLSID codes
| >> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}
| >> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}
| >> | >
| >> | I'll take a look.
| >> |
| >> | Thanks.
| >>
| >>
| >
|
(Msg. 16) Posted: Mon May 26, 2008 11:18 pm
Post subject: Re: Having strange local network printing problem - could use some help/ideas [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Thanks for that MEB, correct me if I misunderstood anything so I have it
right.
The OP has a printer connected to a 98SE machine as a local shared printer.
The printer is shared with remote XP machines on the network.
The printer fails on the 98SE machine it's physically connected to after a
shutdown/restart.
The printer still works on the remote machines after a shutdown/restart? This
doesn't make sense, hence the purpose of the question mark.
--
Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/
"MEB" <meb@not here RemoveThis @hotmail.com> wrote in message
news:%23vVvQh6vIHA.516@TK2MSFTNGP04.phx.gbl...
> Let me bring you up to speed, though I fully agree with what you presented.
>
> 05/21/08
> "MEB" <meb@not here RemoveThis @hotmail.com> wrote in message
> news:u8YOas4uIHA.1220@TK2MSFTNGP04.phx.gbl...
> |
> | Let me start by thanking you for answering using the number questions,
> they
> | are to allow a diagnostic routine to be developed. I normally use a 10 or
> | more question post [when limited information has been presented], but I
> | wanted to attempt to explain the diagnostic procedure as many don't
> | understand the process. Sorry you got picked for this activity, I hope you
> | don't mind. I'm not necessarily explaining *just for you*, so don't take
> | offense, but to those seeking help generally [remember this is received or
> | will be found by numerous others across the planet].
> |
> | See inline for response/explanations.
> |
> | "normc" <norm-c RemoveThis @socal.rr.com> wrote in message
> | news:DmSYj.5007$nW2.1962@nlpi064.nbdc.sbc.com...
> | | MEB wrote:
> | | > 1. You indicate ONE desktop 98SE computer is physically connected
> | [local] to
> | | > the printer, is this correct?
> | |
> | | Yes.
> |
> | Thank you. This helps negate issues with a router connected [network
> | served] printer which might have issues with lease or otherwise..
> |
> | |
> | | >
> | | > 2. Does the print server [the 98SE box] have actual network print
> | serving
> | | > software or are you just printing to a SHARED printer?
> | |
> | | Just printing to a shared printer.
> |
> | This help define whether we would be dealing with multiple issues,
> | including whether the networking software may be part of the issue.
> |
> | |
> | | >
> | | > 3. What printer [model and make] and software [version, etc.] is
> being
> | | > used.
> | |
> | | HP Deskjet 970Cxi with driver files hpzusb00.sys and
> | | VMM32.VXD[ntkem.vxd] v1.16.9.0
> |
> | When posting for help, it is a good idea to put as much related and
> | relevant information system-wise into the first post. It allows the
> parties
> | attempting to help, isolate the potential problems easier, and allows
> other
> | who might be helping, to point to areas which may have been overlooked by
> | others..
> |
> | |
> | | >
> | | > 4. Was the printer software installed on each machine?
> | |
> | | No.
> |
> | This defines that we are dealing with a single install ON the the actual
> | 98SE base OS to which the printer is connected. Taken with the other
> | responses helps to further define potentials involved.
> |
> | |
> | | >
> | | > 5. Does this occur, generally, after attempting to print FROM the XP
> | machine
> | | > to the printer?
> | |
> | | No. I shut down everything at night. In the morn, if I turn on only
> | | the machine connected to the printer, it won't print. That is, it won't
> | | print under any of the circumstances I have tried.
> |
> | This negates, in part, the issue of the XP box taking control of the
> | printer and failing to release control while the network is
> | involved/running. This still potentially leaves spooling issues, possible
> | issues with the failed release/clearing of the printer/spooling, and
> other.
> | We now know the printer is directly connected to its printing software and
> | not *through* the router. We also know this is a persistant issue, not
> | specific to XP, not specific to a running network, and not specific to a
> | system that may have residual connections running [its a COLD system]
> except
> | for the router(s) [or do you turn that/them off as well?].
> |
> | | >
> | | > 6. What are the settings for the printer on each of the machines?
> | |
> | | Could you be a little more specific about these settings?
> |
> | As we are dealing with a single 98SE box WITH the printer software and
> the
> | physical connection [as we now know from the previous questions], and NOT
> | having print server software in the mix: we are looking at the spooler
> | settings, print format [raw or otherwise], whether the controlling
> computer
> | has: captured the port, its timeout settings, proper port
> software/settings,
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