outlook express/windows live

You said, "I am paid subscriber to live however." If you're not a Windows
Live Hotmail Plus subscriber, what is the subscription to which you refer
(e.g., MSN Premium)?

Is it a name.TakeThisOut@hotmail.com account or a name.TakeThisOut@msn.com account?

What is the exact (verbatim) error message you receive?

What's your full Windows version (e.g., WinXP SP3)? Is IE7 installed?
--
~PA Bear


map wrote:
> i never subscribed to hot mail. i am going to say that i have a legacy
> msn.com email account that i always accessed thru outlook express. a while
> ago it changed to a pop3.live.com account. i can log into windows live
> with
> my new password. however ever since i changed the windows live id password
> i
> haven't been able to get my password accepted thru outlook express. i have
> deleted the protected system storage key to no avail. if my memory serves
> me
> correctly there is another registry key that needs to be dealt with. this
> is
> where i was hoping for help.
>
> "PA Bear [MS MVP]" wrote:
>>> I am paid subscriber to live however.
>>
>> You have a valid Windows Live Hotmail Plus subscription? If so, is your
>> new LiveID password also associate with the subscription?
>>
>> Does the new password work when you access the account via webmail (i.e.,
>> http://hotmail.com ...which will resolve to another address)?
>>
>> Windows Live Hotmail Plus Email Support
>> https://support.live.com/signin.aspx?productKey=wlmailplus
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> map wrote:
>>> my new windows live password works. this same thing happened about a
>>> year
>>> ago. it was a nightmare getting to support but finally i got walked
>>> thru.
>>> of
>>> course i can't find the limited notes i took at the time. yes it is a
>>> pop3.live.com account. i far as i know it is not a hotmail account it is
>>> the
>>> legacy outlook express account I've had since win95. I am paid
>>> subscriber
>>> to
>>> live however.
>>>
>>>> Can you still relogin to your Windows Live account using the web
>>>> interface using your new password? That would check that what you
>>>> thought you specified as your new password really is your new password.
>>>>
>>>> Then change the password in the account defined in Outlook Express to
>>>> match your new password.
>>>>
>>>> So are you using an HTTP or POP account in Outlook Express for your
>>>> Windows Live Hotmail account? Is it a free or paid Windows Live
>>>> Hotmail
>>>> account? If free, Outlook Express doesn't support Deltasync protocol
>>>> which is what Microsoft is moving to and away from WebDAV (the old
>>>> protocol that OE does understand). That means you either pay Microsoft
>>>> for a Windows Live Hotmail PLUS account to get POP access to it to use
>>>> Outlook Express or you move to using Windows Live Mail as your e-mail
>>>> program which does support Deltasync.
>>>>>
>>>>> i changed my windows live id password and now outlook express won't
>>>>> recognize my password.

There was a problem logging onto your mail server. Your Password was
rejected. Account: 'pop3.live.com', Server: 'pop3.live.com', Protocol: POP3,
Server Response: '-ERR authorization failed', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

it is a name.live.com account

MSN premium

Windows XP sp2

IE 7

"PA Bear [MS MVP]" wrote:

> You said, "I am paid subscriber to live however." If you're not a Windows
> Live Hotmail Plus subscriber, what is the subscription to which you refer
> (e.g., MSN Premium)?
>
> Is it a name.TakeThisOut@hotmail.com account or a name.TakeThisOut@msn.com account?
>
> What is the exact (verbatim) error message you receive?
>
> What's your full Windows version (e.g., WinXP SP3)? Is IE7 installed?
> --
> ~PA Bear
>
>
> map wrote:
> > i never subscribed to hot mail. i am going to say that i have a legacy
> > msn.com email account that i always accessed thru outlook express. a while
> > ago it changed to a pop3.live.com account. i can log into windows live
> > with
> > my new password. however ever since i changed the windows live id password
> > i
> > haven't been able to get my password accepted thru outlook express. i have
> > deleted the protected system storage key to no avail. if my memory serves
> > me
> > correctly there is another registry key that needs to be dealt with. this
> > is
> > where i was hoping for help.
> >
> > "PA Bear [MS MVP]" wrote:
> >>> I am paid subscriber to live however.
> >>
> >> You have a valid Windows Live Hotmail Plus subscription? If so, is your
> >> new LiveID password also associate with the subscription?
> >>
> >> Does the new password work when you access the account via webmail (i.e.,
> >> http://hotmail.com ...which will resolve to another address)?
> >>
> >> Windows Live Hotmail Plus Email Support
> >> https://support.live.com/signin.aspx?productKey=wlmailplus
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> map wrote:
> >>> my new windows live password works. this same thing happened about a
> >>> year
> >>> ago. it was a nightmare getting to support but finally i got walked
> >>> thru.
> >>> of
> >>> course i can't find the limited notes i took at the time. yes it is a
> >>> pop3.live.com account. i far as i know it is not a hotmail account it is
> >>> the
> >>> legacy outlook express account I've had since win95. I am paid
> >>> subscriber
> >>> to
> >>> live however.
> >>>
> >>>> Can you still relogin to your Windows Live account using the web
> >>>> interface using your new password? That would check that what you
> >>>> thought you specified as your new password really is your new password.
> >>>>
> >>>> Then change the password in the account defined in Outlook Express to
> >>>> match your new password.
> >>>>
> >>>> So are you using an HTTP or POP account in Outlook Express for your
> >>>> Windows Live Hotmail account? Is it a free or paid Windows Live
> >>>> Hotmail
> >>>> account? If free, Outlook Express doesn't support Deltasync protocol
> >>>> which is what Microsoft is moving to and away from WebDAV (the old
> >>>> protocol that OE does understand). That means you either pay Microsoft
> >>>> for a Windows Live Hotmail PLUS account to get POP access to it to use
> >>>> Outlook Express or you move to using Windows Live Mail as your e-mail
> >>>> program which does support Deltasync.
> >>>>>
> >>>>> i changed my windows live id password and now outlook express won't
> >>>>> recognize my password.
>
>

map wrote:

> There was a problem logging onto your mail server. Your Password was
> rejected. Account: 'pop3.live.com', Server: 'pop3.live.com', Protocol: POP3,
> Server Response: '-ERR authorization failed', Port: 995, Secure(SSL): Yes,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> it is a name.live.com account
>
> MSN premium
>
> Windows XP sp2
>
> IE 7

What happens if you use the previous account login password in the
e-mail account defined in OE? Does OE connect when using the old
password?

Let's first cover Web DAV Access in OE and correct a few inaccuracies.

I: WebDAV
Accounts that can access using the WebDav protocol.
a. Free grandfathered accounts
b. Hotmail Plus accounts
c. MSn Premium Accounts
d. MSn Legacy accounts
e. MSn Partner accounts
f. Secondary/Sub-Accounts for c, d, and e

WebDav availability:
"This service is scheduled to be discontinued at an undetermined future date no earlier than January 2009." KB article 943649

WebDav Servers:
Msn.com addresses
http://oe.msn.msnmail.hotmail.com/cgi-bin/hmdata
Hotmail.com addresses
http://services.msn.com/svcs/hotmail/httpmail.asp
or
http://oe.hotmail.com/secure/hmdata (may not work with all hotmail accounts)


II: Nomenclature
Msn Accounts using the msn.com name
a. Msn Premier(Legacy pop3)
b. Msn Premium(Legacy pop3 accounts through Msn 5.4 or Http created/converted from pop3 to http by MSn 6, 8 or 9)
c. Windows Live Hotmail(formerly named Hotmail) - created manually or as a sub-account

III: Account Services Terminology
Msn.com accounts(found in the billing area)
a. Legacy Pop3(MSn Premier or Narrowband or WideBand)
b. Http non partner accounts(MSn Premium, MSN Internet Access or Narrowband or WideBand)
c. Http partner accounts(MSn Premium or a partner designation)
d. Free MSn.com accounts converted to Plus(Hotmail Extra Storage or Windows Live Hotmail Plus)
d. All other free or sub-accounts - no billing, no terminology

IV: DeltaSync
Quite simple - All accounts can use the DeltaSync server provided Windows Live Mail is installed and the account setup to use
DeltaSync
- migrated from OE or imported using an iaf file from OE will retain WebDav requires manual change or delete the account and setup
new.

V:
Pop3 capable accounts
a. Legacy pop3 accounts
b. Windows Live Hotmail Plus accounts(starting Sept 2007, not Nov 2007)
c. MSn Qwest(ymmv- only 3 people have reported success)
Note on item (a)
- availability completely ceased with MSN 6 in CY2000 though a few accounts were re-provisioned for a short time from MSn 5.6
to Msn 6's release since it was not clear that use of the software converted existing legacy pop3 accounts to http only WebDAV
accounts)

VI:
Pop3/Smtp server
pop3.live.com, smtp.live.com
Port 995, Port 25
Outgoing server authentication - required
SSL Encryption for incoming and outgoing server - required
- (Note OL2007 requires TLS not SSL)
General comments
Username form: username DeleteThis @msn.com (ie..no longer able to only use username)
Detail info: http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!171.entry

VII:
Suggestions:
a. Change the password and ensure the verification email is replied to validating the changed pw
- there is some variation(age of the account or type, thus not all may receive the request)
(one might wish to first disable the web ui junk mail filter to avoid filtering to the junk mail folder and ensure subsequent local
delivery)
b. Change the password via https://account.live.com(ensue an alternate email address is enabled)

For the op:
a: If you successfully used pop3.live.com in the past you have an msn.com legacy account or a Windows Live Hotmail Plus account.
(See section V: (a) and (b)
b. Your error message(authorization) indicates a few possible items
- corrupt account in OE (to fix, remove and create new, do not import using an iaf file)
- not using the full username DeleteThis @msn.com in the incoming mail server username field and the outgoing mail server field.
Separately ensure the correct password is entered and the check box to remember enabled.
Explicit instructions for pop3 account setup can be found here.
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!171.entry
c. Fyi...there are no legacy pop3 accounts from 1995 that are name.live.com accounts, they are all username DeleteThis @msn.com accounts.


--
...winston
ms-mvp mail

thanks for the reply. I have done some of what you suggested. I will follow
the rest when I get home from work.

"...winston ms-mail mvp" wrote:

> Let's first cover Web DAV Access in OE and correct a few inaccuracies.
>
> I: WebDAV
> Accounts that can access using the WebDav protocol.
> a. Free grandfathered accounts
> b. Hotmail Plus accounts
> c. MSn Premium Accounts
> d. MSn Legacy accounts
> e. MSn Partner accounts
> f. Secondary/Sub-Accounts for c, d, and e
>
> WebDav availability:
> "This service is scheduled to be discontinued at an undetermined future date no earlier than January 2009." KB article 943649
>
> WebDav Servers:
> Msn.com addresses
> http://oe.msn.msnmail.hotmail.com/cgi-bin/hmdata
> Hotmail.com addresses
> http://services.msn.com/svcs/hotmail/httpmail.asp
> or
> http://oe.hotmail.com/secure/hmdata (may not work with all hotmail accounts)
>
>
> II: Nomenclature
> Msn Accounts using the msn.com name
> a. Msn Premier(Legacy pop3)
> b. Msn Premium(Legacy pop3 accounts through Msn 5.4 or Http created/converted from pop3 to http by MSn 6, 8 or 9)
> c. Windows Live Hotmail(formerly named Hotmail) - created manually or as a sub-account
>
> III: Account Services Terminology
> Msn.com accounts(found in the billing area)
> a. Legacy Pop3(MSn Premier or Narrowband or WideBand)
> b. Http non partner accounts(MSn Premium, MSN Internet Access or Narrowband or WideBand)
> c. Http partner accounts(MSn Premium or a partner designation)
> d. Free MSn.com accounts converted to Plus(Hotmail Extra Storage or Windows Live Hotmail Plus)
> d. All other free or sub-accounts - no billing, no terminology
>
> IV: DeltaSync
> Quite simple - All accounts can use the DeltaSync server provided Windows Live Mail is installed and the account setup to use
> DeltaSync
> - migrated from OE or imported using an iaf file from OE will retain WebDav requires manual change or delete the account and setup
> new.
>
> V:
> Pop3 capable accounts
> a. Legacy pop3 accounts
> b. Windows Live Hotmail Plus accounts(starting Sept 2007, not Nov 2007)
> c. MSn Qwest(ymmv- only 3 people have reported success)
> Note on item (a)
> - availability completely ceased with MSN 6 in CY2000 though a few accounts were re-provisioned for a short time from MSn 5.6
> to Msn 6's release since it was not clear that use of the software converted existing legacy pop3 accounts to http only WebDAV
> accounts)
>
> VI:
> Pop3/Smtp server
> pop3.live.com, smtp.live.com
> Port 995, Port 25
> Outgoing server authentication - required
> SSL Encryption for incoming and outgoing server - required
> - (Note OL2007 requires TLS not SSL)
> General comments
> Username form: username.DeleteThis@msn.com (ie..no longer able to only use username)
> Detail info: http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!171.entry
>
> VII:
> Suggestions:
> a. Change the password and ensure the verification email is replied to validating the changed pw
> - there is some variation(age of the account or type, thus not all may receive the request)
> (one might wish to first disable the web ui junk mail filter to avoid filtering to the junk mail folder and ensure subsequent local
> delivery)
> b. Change the password via https://account.live.com(ensue an alternate email address is enabled)
>
> For the op:
> a: If you successfully used pop3.live.com in the past you have an msn.com legacy account or a Windows Live Hotmail Plus account.
> (See section V: (a) and (b)
> b. Your error message(authorization) indicates a few possible items
> - corrupt account in OE (to fix, remove and create new, do not import using an iaf file)
> - not using the full username.DeleteThis@msn.com in the incoming mail server username field and the outgoing mail server field.
> Separately ensure the correct password is entered and the check box to remember enabled.
> Explicit instructions for pop3 account setup can be found here.
> http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!171.entry
> c. Fyi...there are no legacy pop3 accounts from 1995 that are name.live.com accounts, they are all username.DeleteThis@msn.com accounts.
>
>
> --
> ...winston
> ms-mvp mail
>
>
>

Thanks for chiming in here, winston.

@map: Do this, too:

IE (yes, IE) Tools | Internet Options | Privacy | Sites| type in

live.com
msn.com
hotmail.com

and Allow cookies for each domain, in turn (i.e., do it 3 times, once for
each domain).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


....winston ms-mail mvp wrote:
<snip>
> For [map]:
> a: If you successfully used pop3.live.com in the past you have an msn.com
> legacy account or a Windows Live Hotmail Plus account. (See section V: (a)
> and (b) b. Your error message(authorization) indicates a few possible
> items
> - corrupt account in OE (to fix, remove and create new, do not import
> using an iaf file) - not using the full username.RemoveThis@msn.com in the incoming
> mail server
> username field and the outgoing mail server field. Separately ensure the
> correct password is entered and the check box to
> remember enabled. Explicit instructions for pop3 account setup can be
> found here.
> http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!171.entry
> c. Fyi...there are no legacy pop3 accounts from 1995 that are
> name.live.com accounts, they are all username.RemoveThis@msn.com accounts.