please help. I cannot connect to my outlook express 6

Here's a long shot:

See http://support.microsoft.com/?kbid=315008 [Ignore the title]

<QP>
NOTE: If the issue continues to occur, repeat the preceding steps, but type
a different MTU value between 1,454 and 576. When you test additional MTU
values, try 576 and then increase the number to 600. If setting the MTU
value to 600 does not resolve the issue, increase the value by 100 until you
reach 1,400. If the issue continues to occur, try 1,454 and then stop. When
you are finished, if the issue is still not resolved, change the MTU value
back to 576.

The maximum transmission unit (MTU) setting controls the maximum size of a
TCP/IP packet that your computer sends. If the Internet service provider has
a limit for what can be received, your packets may become fragmented, thus
causing problems.
</QP>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



brett wrote:
> Michael,
> The only connection is via the Router and Ethernet cable. The Thomson
> BBnd
> Modem software is still installed but no modem connected.
>
> There is only one Mail account and I can only get mail rec /send when I
> click send/receive.
>
> Settings in Outlook Express at Tools, Accounts, Mail/News, Properties,
> Connection for each mail acct (one only) is "settings in Outlook Express
> at
> Tools, Accounts, Mail/News, Properties, Connection for mail is
> "pop.tiscali.co.uk" and News is "msnews.microsoft.com".
>
> It is definitely the router which is stopping OE from opening.
> brett
>
>
>
>
> "Michael Santovec" wrote:
>
>> The errors that you are getting are send/receive errors. Is the Router
>> your only connection to the Internet? Or do you also have dial-up,
>> Wi-Fi or something else?
>>
>> Since you would get the error on opening, OE is presumably set to do a
>> Send and receive on start up (Tools, Options, General). But since you
>> don't get the error when the router is off, that would indicate that OE
>> found some other route to the Internet.
>>
>> Check your settings in Outlook Express at Tools, Accounts, Mail/News,
>> Properties, Connection for each mail and news account. What do you
>> have set there?
>>
>> --
>>
>> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>>
>>
>>
>> "brett" <brett.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
>>> Postcript.
>>> Further to my post below, I can confirm that if I switch off the
>>> Siemens SE
>>> 587 Router from Tiscali, I can open OE6. If I then switch on the
>>> Router, OE6
>>> remains perfectly usable - clear indication of the cause!?
>>> Why should this be?
>>> Any advice would be helpful, thanks.
>>> brett
>>>
>>> "brett" wrote:
>>>
>>>> Hi for Frank,
>>>> Sorry but I am interested in your post below of " ... McAfee and
>>>> Norton are
>>>> not compatible with Windows Mail and Outlook Express and should be
>>>> uninstalled"
>>>> I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
>>>> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning disabled.
>>>>
>>>> Recently I am having problems opening OE which starts to open and
>>>> then
>>>> closes. Sometimes I can overcome this problem by shutting down
>>>> desktop then
>>>> starting again; often this does not work though. I do not get any
>>>> error
>>>> messages. Recently, I changed from a BB modem to a router using
>>>> Ethernet
>>>> cable which seems to work very well - could this be causing the
>>>> problem?
>>>> Additionally, I uninstalled Win Live Mail which I do not care for as
>>>> I
>>>> thought this might be causing interference - made no difference.
>>>>
>>>> Can one uninstall the OE 6 and what is a suitable alternative please.
>>>> I
>>>> have Outlook but it has too many "bells and whistles" when all I need
>>>> is a
>>>> simple email programme which is not vulnerable to file/folder
>>>> corruption.
>>>>
>>>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders.TakeThisOut@mvps.org> wrote in
>>>> message
>>>> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
>>>>> <travoltafan.TakeThisOut@hotmail.com> wrote in message
>>>>> news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
>>>>>> Hi,
>>>>>> I am new to this. My internet is working fine. I have cable
>>>>>> internet
>>>>>> and a webmail page with them which is working fine. But I also
>>>>>> have
>>>>>> that email coming thru outlook express along with another one. I
>>>>>> have
>>>>>> been using my outlook express for weeks now with no problem. All
>>>>>> of
>>>>>> the sudden I cannot send and receive anything. My error is A
>>>>>> TCP/Ip
>>>>>> error occured 0X800ccc19. Also when I try to switch my identity it
>>>>>> gives me error 0x800ccc15. Why is this happening?? I have outgoing
>>>>>> messages that need to be sent. I couldn't find anything of the
>>>>>> microsoft web site to help me and they want so much money for tech
>>>>>> help.
>>>>>
>>>>> 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows
>>>>> Socket.
>>>>> 0x800CCC19 TIMEOUT
>>>>>
>>>>> Both errors can be caused by interference from an anti-virus
>>>>> program.
>>>>>
>>>>> Email scanning should be turned off in any anti-virus. Also
>>>>> exclude EML
>>>>> files from the scan. It provides no protection not provided by the
>>>>> regular resident protection.
>>>>> Besides that, McAfee and Norton are not compatible with Windows
>>>>> Mail and
>>>>> Outlook Express and should be uninstalled. The latest version of
>>>>> Trend's
>>>>> anti-virus seems to be causing problems too.
>>>>>
>>>>> --
>>>>> Frank Saunders MS-MVP IE,OE/WM
>>>>> Do not reply with email

Ronald,
1. Settings in Outlook Express at Tools>Accts>Mail>
pop3.tiscali.co.uk>Properties>Connection> Always connect to this account
using:Box is unticked and window is greyed outshowing Local Area Network.
2. Settings in Outlook Express at Tools>Accts>News>msnews.microsoft.com;
Type news(default), Connection Any Available> Properties>Connection> Same as
for Mail.
3. Setting all presumable from the Tiscali BBnd Installation CD
4. Hope this helps?
Thanks
brett

"Ron Sommer" wrote:

> You answered with the server settings.
> What are the Connection tab settings?
> --
> Ronald Sommer
>
> "brett" <brett RemoveThis @discussions.microsoft.com> wrote in message
> news:6B282781-B2C1-4C09-99C5-46CF5360E1E4@microsoft.com...
> > Michael,
> > The only connection is via the Router and Ethernet cable. The Thomson
> > BBnd
> > Modem software is still installed but no modem connected.
> >
> > There is only one Mail account and I can only get mail rec /send when I
> > click send/receive.
> >
> > Settings in Outlook Express at Tools, Accounts, Mail/News, Properties,
> > Connection for each mail acct (one only) is "settings in Outlook Express
> > at
> > Tools, Accounts, Mail/News, Properties, Connection for mail is
> > "pop.tiscali.co.uk" and News is "msnews.microsoft.com".
> >
> > It is definitely the router which is stopping OE from opening.
> > brett
> >
> >
> >
> >
> > "Michael Santovec" wrote:
> >
> >> The errors that you are getting are send/receive errors. Is the Router
> >> your only connection to the Internet? Or do you also have dial-up,
> >> Wi-Fi or something else?
> >>
> >> Since you would get the error on opening, OE is presumably set to do a
> >> Send and receive on start up (Tools, Options, General). But since you
> >> don't get the error when the router is off, that would indicate that OE
> >> found some other route to the Internet.
> >>
> >> Check your settings in Outlook Express at Tools, Accounts, Mail/News,
> >> Properties, Connection for each mail and news account. What do you
> >> have set there?
> >>
> >> --
> >>
> >> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
> >>
> >>
> >>
> >> "brett" <brett RemoveThis @discussions.microsoft.com> wrote in message
> >> news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
> >> > Postcript.
> >> > Further to my post below, I can confirm that if I switch off the
> >> > Siemens SE
> >> > 587 Router from Tiscali, I can open OE6. If I then switch on the
> >> > Router, OE6
> >> > remains perfectly usable - clear indication of the cause!?
> >> > Why should this be?
> >> > Any advice would be helpful, thanks.
> >> > brett
> >> >
> >> > "brett" wrote:
> >> >
> >> >> Hi for Frank,
> >> >> Sorry but I am interested in your post below of " ... McAfee and
> >> >> Norton are
> >> >> not compatible with Windows Mail and Outlook Express and should be
> >> >> uninstalled"
> >> >> I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
> >> >> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning disabled.
> >> >>
> >> >> Recently I am having problems opening OE which starts to open and
> >> >> then
> >> >> closes. Sometimes I can overcome this problem by shutting down
> >> >> desktop then
> >> >> starting again; often this does not work though. I do not get any
> >> >> error
> >> >> messages. Recently, I changed from a BB modem to a router using
> >> >> Ethernet
> >> >> cable which seems to work very well - could this be causing the
> >> >> problem?
> >> >> Additionally, I uninstalled Win Live Mail which I do not care for as
> >> >> I
> >> >> thought this might be causing interference - made no difference.
> >> >>
> >> >> Can one uninstall the OE 6 and what is a suitable alternative please.
> >> >> I
> >> >> have Outlook but it has too many "bells and whistles" when all I need
> >> >> is a
> >> >> simple email programme which is not vulnerable to file/folder
> >> >> corruption.
> >> >>
> >> >> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders RemoveThis @mvps.org> wrote in
> >> >> message
> >> >> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
> >> >> > <travoltafan RemoveThis @hotmail.com> wrote in message
> >> >> > news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
> >> >> >> Hi,
> >> >> >> I am new to this. My internet is working fine. I have cable
> >> >> >> internet
> >> >> >> and a webmail page with them which is working fine. But I also
> >> >> >> have
> >> >> >> that email coming thru outlook express along with another one. I
> >> >> >> have
> >> >> >> been using my outlook express for weeks now with no problem. All
> >> >> >> of
> >> >> >> the sudden I cannot send and receive anything. My error is A
> >> >> >> TCP/Ip
> >> >> >> error occured 0X800ccc19. Also when I try to switch my identity it
> >> >> >> gives me error 0x800ccc15. Why is this happening?? I have outgoing
> >> >> >> messages that need to be sent. I couldn't find anything of the
> >> >> >> microsoft web site to help me and they want so much money for tech
> >> >> >> help.
> >> >> >
> >> >> > 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows
> >> >> > Socket.
> >> >> > 0x800CCC19 TIMEOUT
> >> >> >
> >> >> > Both errors can be caused by interference from an anti-virus
> >> >> > program.
> >> >> >
> >> >> > Email scanning should be turned off in any anti-virus. Also
> >> >> > exclude EML
> >> >> > files from the scan. It provides no protection not provided by the
> >> >> > regular resident protection.
> >> >> > Besides that, McAfee and Norton are not compatible with Windows
> >> >> > Mail and
> >> >> > Outlook Express and should be uninstalled. The latest version of
> >> >> > Trend's
> >> >> > anti-virus seems to be causing problems too.
> >> >> >
> >> >> > --
> >> >> > Frank Saunders MS-MVP IE,OE/WM
> >> >> > Do not reply with email
> >> >>
> >> >>
> >> >>
> >>
> >>
>

I am not clear on a few things.
If the router is off and you start OE, does OE send and receive email?
If you uncheck 'Send and Receive messages at startup', Tools, Options,
General, does OE start with the router turned on?

I found this interesting.
http://forums.techguy.org/networking/676301-network-nightmare.html


--
Ronald Sommer

"brett" <brett DeleteThis @discussions.microsoft.com> wrote in message
news:57A82B27-933C-43CC-AD58-444A71053895@microsoft.com...
> Ronald,
> 1. Settings in Outlook Express at Tools>Accts>Mail>
> pop3.tiscali.co.uk>Properties>Connection> Always connect to this account
> using:Box is unticked and window is greyed outshowing Local Area Network.
> 2. Settings in Outlook Express at Tools>Accts>News>msnews.microsoft.com;
> Type news(default), Connection Any Available> Properties>Connection> Same
> as
> for Mail.
> 3. Setting all presumable from the Tiscali BBnd Installation CD
> 4. Hope this helps?
> Thanks
> brett
>
> "Ron Sommer" wrote:
>
>> You answered with the server settings.
>> What are the Connection tab settings?
>> --
>> Ronald Sommer
>>
>> "brett" <brett DeleteThis @discussions.microsoft.com> wrote in message
>> news:6B282781-B2C1-4C09-99C5-46CF5360E1E4@microsoft.com...
>> > Michael,
>> > The only connection is via the Router and Ethernet cable. The Thomson
>> > BBnd
>> > Modem software is still installed but no modem connected.
>> >
>> > There is only one Mail account and I can only get mail rec /send when I
>> > click send/receive.
>> >
>> > Settings in Outlook Express at Tools, Accounts, Mail/News, Properties,
>> > Connection for each mail acct (one only) is "settings in Outlook
>> > Express
>> > at
>> > Tools, Accounts, Mail/News, Properties, Connection for mail is
>> > "pop.tiscali.co.uk" and News is "msnews.microsoft.com".
>> >
>> > It is definitely the router which is stopping OE from opening.
>> > brett
>> >
>> >
>> >
>> >
>> > "Michael Santovec" wrote:
>> >
>> >> The errors that you are getting are send/receive errors. Is the
>> >> Router
>> >> your only connection to the Internet? Or do you also have dial-up,
>> >> Wi-Fi or something else?
>> >>
>> >> Since you would get the error on opening, OE is presumably set to do a
>> >> Send and receive on start up (Tools, Options, General). But since you
>> >> don't get the error when the router is off, that would indicate that
>> >> OE
>> >> found some other route to the Internet.
>> >>
>> >> Check your settings in Outlook Express at Tools, Accounts, Mail/News,
>> >> Properties, Connection for each mail and news account. What do you
>> >> have set there?
>> >>
>> >> --
>> >>
>> >> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>> >>
>> >>
>> >>
>> >> "brett" <brett DeleteThis @discussions.microsoft.com> wrote in message
>> >> news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
>> >> > Postcript.
>> >> > Further to my post below, I can confirm that if I switch off the
>> >> > Siemens SE
>> >> > 587 Router from Tiscali, I can open OE6. If I then switch on the
>> >> > Router, OE6
>> >> > remains perfectly usable - clear indication of the cause!?
>> >> > Why should this be?
>> >> > Any advice would be helpful, thanks.
>> >> > brett
>> >> >
>> >> > "brett" wrote:
>> >> >
>> >> >> Hi for Frank,
>> >> >> Sorry but I am interested in your post below of " ... McAfee and
>> >> >> Norton are
>> >> >> not compatible with Windows Mail and Outlook Express and should be
>> >> >> uninstalled"
>> >> >> I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
>> >> >> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning disabled.
>> >> >>
>> >> >> Recently I am having problems opening OE which starts to open and
>> >> >> then
>> >> >> closes. Sometimes I can overcome this problem by shutting down
>> >> >> desktop then
>> >> >> starting again; often this does not work though. I do not get any
>> >> >> error
>> >> >> messages. Recently, I changed from a BB modem to a router using
>> >> >> Ethernet
>> >> >> cable which seems to work very well - could this be causing the
>> >> >> problem?
>> >> >> Additionally, I uninstalled Win Live Mail which I do not care for
>> >> >> as
>> >> >> I
>> >> >> thought this might be causing interference - made no difference.
>> >> >>
>> >> >> Can one uninstall the OE 6 and what is a suitable alternative
>> >> >> please.
>> >> >> I
>> >> >> have Outlook but it has too many "bells and whistles" when all I
>> >> >> need
>> >> >> is a
>> >> >> simple email programme which is not vulnerable to file/folder
>> >> >> corruption.
>> >> >>
>> >> >> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders DeleteThis @mvps.org> wrote in
>> >> >> message
>> >> >> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
>> >> >> > <travoltafan DeleteThis @hotmail.com> wrote in message
>> >> >> > news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
>> >> >> >> Hi,
>> >> >> >> I am new to this. My internet is working fine. I have cable
>> >> >> >> internet
>> >> >> >> and a webmail page with them which is working fine. But I also
>> >> >> >> have
>> >> >> >> that email coming thru outlook express along with another one. I
>> >> >> >> have
>> >> >> >> been using my outlook express for weeks now with no problem. All
>> >> >> >> of
>> >> >> >> the sudden I cannot send and receive anything. My error is A
>> >> >> >> TCP/Ip
>> >> >> >> error occured 0X800ccc19. Also when I try to switch my identity
>> >> >> >> it
>> >> >> >> gives me error 0x800ccc15. Why is this happening?? I have
>> >> >> >> outgoing
>> >> >> >> messages that need to be sent. I couldn't find anything of the
>> >> >> >> microsoft web site to help me and they want so much money for
>> >> >> >> tech
>> >> >> >> help.
>> >> >> >
>> >> >> > 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open
>> >> >> > Windows
>> >> >> > Socket.
>> >> >> > 0x800CCC19 TIMEOUT
>> >> >> >
>> >> >> > Both errors can be caused by interference from an anti-virus
>> >> >> > program.
>> >> >> >
>> >> >> > Email scanning should be turned off in any anti-virus. Also
>> >> >> > exclude EML
>> >> >> > files from the scan. It provides no protection not provided by
>> >> >> > the
>> >> >> > regular resident protection.
>> >> >> > Besides that, McAfee and Norton are not compatible with Windows
>> >> >> > Mail and
>> >> >> > Outlook Express and should be uninstalled. The latest version of
>> >> >> > Trend's
>> >> >> > anti-virus seems to be causing problems too.
>> >> >> >
>> >> >> > --
>> >> >> > Frank Saunders MS-MVP IE,OE/WM
>> >> >> > Do not reply with email
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>>

If the router is off (as it is now, and OE was started) I'm writing this and
will try and send this response with send/receive - pause - systray had
message LAN disconnected and could not send or receive as no connection with
internet.

In tools,Options,General, I always have 'Send and Receive messages at
startup' unchecked and if the router is switched on I cannot open OE. It
starts to open and gets to folders window starting to open then OE closes
and back to desktop.

I'll just have a look at
http://forums.techguy.org/networking/676301-network-nightmare.html and come
back to you.
brett





"Ron Sommer" <rsommer RemoveThis @nospam.ktis.net> wrote in message
news:uL55RynEJHA.2076@TK2MSFTNGP04.phx.gbl...
>I am not clear on a few things.
> If the router is off and you start OE, does OE send and receive email?
> If you uncheck 'Send and Receive messages at startup', Tools, Options,
> General, does OE start with the router turned on?
>
> I found this interesting.
> http://forums.techguy.org/networking/676301-network-nightmare.html
>
>
> --
> Ronald Sommer
>
> "brett" <brett RemoveThis @discussions.microsoft.com> wrote in message
> news:57A82B27-933C-43CC-AD58-444A71053895@microsoft.com...
>> Ronald,
>> 1. Settings in Outlook Express at Tools>Accts>Mail>
>> pop3.tiscali.co.uk>Properties>Connection> Always connect to this account
>> using:Box is unticked and window is greyed outshowing Local Area Network.
>> 2. Settings in Outlook Express at Tools>Accts>News>msnews.microsoft.com;
>> Type news(default), Connection Any Available> Properties>Connection> Same
>> as
>> for Mail.
>> 3. Setting all presumable from the Tiscali BBnd Installation CD
>> 4. Hope this helps?
>> Thanks
>> brett
>>
>> "Ron Sommer" wrote:
>>
>>> You answered with the server settings.
>>> What are the Connection tab settings?
>>> --
>>> Ronald Sommer
>>>
>>> "brett" <brett RemoveThis @discussions.microsoft.com> wrote in message
>>> news:6B282781-B2C1-4C09-99C5-46CF5360E1E4@microsoft.com...
>>> > Michael,
>>> > The only connection is via the Router and Ethernet cable. The Thomson
>>> > BBnd
>>> > Modem software is still installed but no modem connected.
>>> >
>>> > There is only one Mail account and I can only get mail rec /send when
>>> > I
>>> > click send/receive.
>>> >
>>> > Settings in Outlook Express at Tools, Accounts, Mail/News,
>>> > Properties,
>>> > Connection for each mail acct (one only) is "settings in Outlook
>>> > Express
>>> > at
>>> > Tools, Accounts, Mail/News, Properties, Connection for mail is
>>> > "pop.tiscali.co.uk" and News is "msnews.microsoft.com".
>>> >
>>> > It is definitely the router which is stopping OE from opening.
>>> > brett
>>> >
>>> >
>>> >
>>> >
>>> > "Michael Santovec" wrote:
>>> >
>>> >> The errors that you are getting are send/receive errors. Is the
>>> >> Router
>>> >> your only connection to the Internet? Or do you also have dial-up,
>>> >> Wi-Fi or something else?
>>> >>
>>> >> Since you would get the error on opening, OE is presumably set to do
>>> >> a
>>> >> Send and receive on start up (Tools, Options, General). But since
>>> >> you
>>> >> don't get the error when the router is off, that would indicate that
>>> >> OE
>>> >> found some other route to the Internet.
>>> >>
>>> >> Check your settings in Outlook Express at Tools, Accounts, Mail/News,
>>> >> Properties, Connection for each mail and news account. What do you
>>> >> have set there?
>>> >>
>>> >> --
>>> >>
>>> >> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>>> >>
>>> >>
>>> >>
>>> >> "brett" <brett RemoveThis @discussions.microsoft.com> wrote in message
>>> >> news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
>>> >> > Postcript.
>>> >> > Further to my post below, I can confirm that if I switch off the
>>> >> > Siemens SE
>>> >> > 587 Router from Tiscali, I can open OE6. If I then switch on the
>>> >> > Router, OE6
>>> >> > remains perfectly usable - clear indication of the cause!?
>>> >> > Why should this be?
>>> >> > Any advice would be helpful, thanks.
>>> >> > brett
>>> >> >
>>> >> > "brett" wrote:
>>> >> >
>>> >> >> Hi for Frank,
>>> >> >> Sorry but I am interested in your post below of " ... McAfee and
>>> >> >> Norton are
>>> >> >> not compatible with Windows Mail and Outlook Express and should be
>>> >> >> uninstalled"
>>> >> >> I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
>>> >> >> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning
>>> >> >> disabled.
>>> >> >>
>>> >> >> Recently I am having problems opening OE which starts to open and
>>> >> >> then
>>> >> >> closes. Sometimes I can overcome this problem by shutting down
>>> >> >> desktop then
>>> >> >> starting again; often this does not work though. I do not get any
>>> >> >> error
>>> >> >> messages. Recently, I changed from a BB modem to a router using
>>> >> >> Ethernet
>>> >> >> cable which seems to work very well - could this be causing the
>>> >> >> problem?
>>> >> >> Additionally, I uninstalled Win Live Mail which I do not care for
>>> >> >> as
>>> >> >> I
>>> >> >> thought this might be causing interference - made no difference.
>>> >> >>
>>> >> >> Can one uninstall the OE 6 and what is a suitable alternative
>>> >> >> please.
>>> >> >> I
>>> >> >> have Outlook but it has too many "bells and whistles" when all I
>>> >> >> need
>>> >> >> is a
>>> >> >> simple email programme which is not vulnerable to file/folder
>>> >> >> corruption.
>>> >> >>
>>> >> >> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders RemoveThis @mvps.org> wrote in
>>> >> >> message
>>> >> >> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
>>> >> >> > <travoltafan RemoveThis @hotmail.com> wrote in message
>>> >> >> > news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
>>> >> >> >> Hi,
>>> >> >> >> I am new to this. My internet is working fine. I have cable
>>> >> >> >> internet
>>> >> >> >> and a webmail page with them which is working fine. But I also
>>> >> >> >> have
>>> >> >> >> that email coming thru outlook express along with another one.
>>> >> >> >> I
>>> >> >> >> have
>>> >> >> >> been using my outlook express for weeks now with no problem.
>>> >> >> >> All
>>> >> >> >> of
>>> >> >> >> the sudden I cannot send and receive anything. My error is A
>>> >> >> >> TCP/Ip
>>> >> >> >> error occured 0X800ccc19. Also when I try to switch my identity
>>> >> >> >> it
>>> >> >> >> gives me error 0x800ccc15. Why is this happening?? I have
>>> >> >> >> outgoing
>>> >> >> >> messages that need to be sent. I couldn't find anything of the
>>> >> >> >> microsoft web site to help me and they want so much money for
>>> >> >> >> tech
>>> >> >> >> help.
>>> >> >> >
>>> >> >> > 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open
>>> >> >> > Windows
>>> >> >> > Socket.
>>> >> >> > 0x800CCC19 TIMEOUT
>>> >> >> >
>>> >> >> > Both errors can be caused by interference from an anti-virus
>>> >> >> > program.
>>> >> >> >
>>> >> >> > Email scanning should be turned off in any anti-virus. Also
>>> >> >> > exclude EML
>>> >> >> > files from the scan. It provides no protection not provided by
>>> >> >> > the
>>> >> >> > regular resident protection.
>>> >> >> > Besides that, McAfee and Norton are not compatible with Windows
>>> >> >> > Mail and
>>> >> >> > Outlook Express and should be uninstalled. The latest version
>>> >> >> > of
>>> >> >> > Trend's
>>> >> >> > anti-virus seems to be causing problems too.
>>> >> >> >
>>> >> >> > --
>>> >> >> > Frank Saunders MS-MVP IE,OE/WM
>>> >> >> > Do not reply with email
>>> >> >>
>>> >> >>
>>> >> >>
>>> >>
>>> >>
>>>

Just had a look at
http://forums.techguy.org/networking/676301-network-nightmare.html and the
site looks helpful but it loses me !.

I have done as he requested and can post it here. Essentially I'm using win
XP Home SP2 all patches up to date.

"Network adapters" shows: 'Intel(R) PRO/100 VE Network Connection'

and nothing with yellow ? or ! displayed? in Device Manager.

IPCONFIG /ALL shows :




Sorry I copied the black screen and tried to paste it here but did not work.
I'll have to figure this out and come back.

brett



"brett" <dandmbrett(removethis)@yahoo.co.uk> wrote in message
news:%23vapmMoEJHA.4784@TK2MSFTNGP05.phx.gbl...
> If the router is off (as it is now, and OE was started) I'm writing this
> and
> will try and send this response with send/receive - pause - systray had
> message LAN disconnected and could not send or receive as no connection
> with internet.
>
> In tools,Options,General, I always have 'Send and Receive messages at
> startup' unchecked and if the router is switched on I cannot open OE. It
> starts to open and gets to folders window starting to open then OE closes
> and back to desktop.
>
> I'll just have a look at
> http://forums.techguy.org/networking/676301-network-nightmare.html and
> come back to you.
> brett
>
>
>
>
>
> "Ron Sommer" <rsommer.TakeThisOut@nospam.ktis.net> wrote in message
> news:uL55RynEJHA.2076@TK2MSFTNGP04.phx.gbl...
>>I am not clear on a few things.
>> If the router is off and you start OE, does OE send and receive email?
>> If you uncheck 'Send and Receive messages at startup', Tools, Options,
>> General, does OE start with the router turned on?
>>
>> I found this interesting.
>> http://forums.techguy.org/networking/676301-network-nightmare.html
>>
>>
>> --
>> Ronald Sommer
>>
>> "brett" <brett.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:57A82B27-933C-43CC-AD58-444A71053895@microsoft.com...
>>> Ronald,
>>> 1. Settings in Outlook Express at Tools>Accts>Mail>
>>> pop3.tiscali.co.uk>Properties>Connection> Always connect to this account
>>> using:Box is unticked and window is greyed outshowing Local Area
>>> Network.
>>> 2. Settings in Outlook Express at
>>> Tools>Accts>News>msnews.microsoft.com;
>>> Type news(default), Connection Any Available> Properties>Connection>
>>> Same
>>> as
>>> for Mail.
>>> 3. Setting all presumable from the Tiscali BBnd Installation CD
>>> 4. Hope this helps?
>>> Thanks
>>> brett
>>>
>>> "Ron Sommer" wrote:
>>>
>>>> You answered with the server settings.
>>>> What are the Connection tab settings?
>>>> --
>>>> Ronald Sommer
>>>>
>>>> "brett" <brett.TakeThisOut@discussions.microsoft.com> wrote in message
>>>> news:6B282781-B2C1-4C09-99C5-46CF5360E1E4@microsoft.com...
>>>> > Michael,
>>>> > The only connection is via the Router and Ethernet cable. The
>>>> > Thomson
>>>> > BBnd
>>>> > Modem software is still installed but no modem connected.
>>>> >
>>>> > There is only one Mail account and I can only get mail rec /send when
>>>> > I
>>>> > click send/receive.
>>>> >
>>>> > Settings in Outlook Express at Tools, Accounts, Mail/News,
>>>> > Properties,
>>>> > Connection for each mail acct (one only) is "settings in Outlook
>>>> > Express
>>>> > at
>>>> > Tools, Accounts, Mail/News, Properties, Connection for mail is
>>>> > "pop.tiscali.co.uk" and News is "msnews.microsoft.com".
>>>> >
>>>> > It is definitely the router which is stopping OE from opening.
>>>> > brett
>>>> >
>>>> >
>>>> >
>>>> >
>>>> > "Michael Santovec" wrote:
>>>> >
>>>> >> The errors that you are getting are send/receive errors. Is the
>>>> >> Router
>>>> >> your only connection to the Internet? Or do you also have dial-up,
>>>> >> Wi-Fi or something else?
>>>> >>
>>>> >> Since you would get the error on opening, OE is presumably set to do
>>>> >> a
>>>> >> Send and receive on start up (Tools, Options, General). But since
>>>> >> you
>>>> >> don't get the error when the router is off, that would indicate that
>>>> >> OE
>>>> >> found some other route to the Internet.
>>>> >>
>>>> >> Check your settings in Outlook Express at Tools, Accounts,
>>>> >> Mail/News,
>>>> >> Properties, Connection for each mail and news account. What do you
>>>> >> have set there?
>>>> >>
>>>> >> --
>>>> >>
>>>> >> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>>>> >>
>>>> >>
>>>> >>
>>>> >> "brett" <brett.TakeThisOut@discussions.microsoft.com> wrote in message
>>>> >> news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
>>>> >> > Postcript.
>>>> >> > Further to my post below, I can confirm that if I switch off the
>>>> >> > Siemens SE
>>>> >> > 587 Router from Tiscali, I can open OE6. If I then switch on the
>>>> >> > Router, OE6
>>>> >> > remains perfectly usable - clear indication of the cause!?
>>>> >> > Why should this be?
>>>> >> > Any advice would be helpful, thanks.
>>>> >> > brett
>>>> >> >
>>>> >> > "brett" wrote:
>>>> >> >
>>>> >> >> Hi for Frank,
>>>> >> >> Sorry but I am interested in your post below of " ... McAfee and
>>>> >> >> Norton are
>>>> >> >> not compatible with Windows Mail and Outlook Express and should
>>>> >> >> be
>>>> >> >> uninstalled"
>>>> >> >> I am using Win XP SP2 (regularly updated) and OE 6
>>>> >> >> 6.00.2900.2180
>>>> >> >> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning
>>>> >> >> disabled.
>>>> >> >>
>>>> >> >> Recently I am having problems opening OE which starts to open and
>>>> >> >> then
>>>> >> >> closes. Sometimes I can overcome this problem by shutting down
>>>> >> >> desktop then
>>>> >> >> starting again; often this does not work though. I do not get any
>>>> >> >> error
>>>> >> >> messages. Recently, I changed from a BB modem to a router using
>>>> >> >> Ethernet
>>>> >> >> cable which seems to work very well - could this be causing the
>>>> >> >> problem?
>>>> >> >> Additionally, I uninstalled Win Live Mail which I do not care for
>>>> >> >> as
>>>> >> >> I
>>>> >> >> thought this might be causing interference - made no difference.
>>>> >> >>
>>>> >> >> Can one uninstall the OE 6 and what is a suitable alternative
>>>> >> >> please.
>>>> >> >> I
>>>> >> >> have Outlook but it has too many "bells and whistles" when all I
>>>> >> >> need
>>>> >> >> is a
>>>> >> >> simple email programme which is not vulnerable to file/folder
>>>> >> >> corruption.
>>>> >> >>
>>>> >> >> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders.TakeThisOut@mvps.org> wrote
>>>> >> >> in
>>>> >> >> message
>>>> >> >> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
>>>> >> >> > <travoltafan.TakeThisOut@hotmail.com> wrote in message
>>>> >> >> > news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
>>>> >> >> >> Hi,
>>>> >> >> >> I am new to this. My internet is working fine. I have cable
>>>> >> >> >> internet
>>>> >> >> >> and a webmail page with them which is working fine. But I also
>>>> >> >> >> have
>>>> >> >> >> that email coming thru outlook express along with another one.
>>>> >> >> >> I
>>>> >> >> >> have
>>>> >> >> >> been using my outlook express for weeks now with no problem.
>>>> >> >> >> All
>>>> >> >> >> of
>>>> >> >> >> the sudden I cannot send and receive anything. My error is A
>>>> >> >> >> TCP/Ip
>>>> >> >> >> error occured 0X800ccc19. Also when I try to switch my
>>>> >> >> >> identity
>>>> >> >> >> it
>>>> >> >> >> gives me error 0x800ccc15. Why is this happening?? I have
>>>> >> >> >> outgoing
>>>> >> >> >> messages that need to be sent. I couldn't find anything of the
>>>> >> >> >> microsoft web site to help me and they want so much money for
>>>> >> >> >> tech
>>>> >> >> >> help.
>>>> >> >> >
>>>> >> >> > 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open
>>>> >> >> > Windows
>>>> >> >> > Socket.
>>>> >> >> > 0x800CCC19 TIMEOUT
>>>> >> >> >
>>>> >> >> > Both errors can be caused by interference from an anti-virus
>>>> >> >> > program.
>>>> >> >> >
>>>> >> >> > Email scanning should be turned off in any anti-virus. Also
>>>> >> >> > exclude EML
>>>> >> >> > files from the scan. It provides no protection not provided by
>>>> >> >> > the
>>>> >> >> > regular resident protection.
>>>> >> >> > Besides that, McAfee and Norton are not compatible with Windows
>>>> >> >> > Mail and
>>>> >> >> > Outlook Express and should be uninstalled. The latest version
>>>> >> >> > of
>>>> >> >> > Trend's
>>>> >> >> > anti-virus seems to be causing problems too.
>>>> >> >> >
>>>> >> >> > --
>>>> >> >> > Frank Saunders MS-MVP IE,OE/WM
>>>> >> >> > Do not reply with email
>>>> >> >>
>>>> >> >>
>>>> >> >>
>>>> >>
>>>> >>
>>>>
>
>
>
>

I right clicked in the cmd window, Select All.
Enter
Then pasted into a composition window.
--
Ronald Sommer

"brett" <dandmbrett(removethis)@yahoo.co.uk> wrote in message
news:O45fCZoEJHA.5224@TK2MSFTNGP03.phx.gbl...
> Just had a look at
> http://forums.techguy.org/networking/676301-network-nightmare.html and
> the site looks helpful but it loses me !.
>
> I have done as he requested and can post it here. Essentially I'm using
> win XP Home SP2 all patches up to date.
>
> "Network adapters" shows: 'Intel(R) PRO/100 VE Network Connection'
>
> and nothing with yellow ? or ! displayed? in Device Manager.
>
> IPCONFIG /ALL shows :
>
>
>
>
> Sorry I copied the black screen and tried to paste it here but did not
> work. I'll have to figure this out and come back.
>
> brett
>
>
>
> "brett" <dandmbrett(removethis)@yahoo.co.uk> wrote in message
> news:%23vapmMoEJHA.4784@TK2MSFTNGP05.phx.gbl...
>> If the router is off (as it is now, and OE was started) I'm writing this
>> and
>> will try and send this response with send/receive - pause - systray had
>> message LAN disconnected and could not send or receive as no connection
>> with internet.
>>
>> In tools,Options,General, I always have 'Send and Receive messages at
>> startup' unchecked and if the router is switched on I cannot open OE. It
>> starts to open and gets to folders window starting to open then OE closes
>> and back to desktop.
>>
>> I'll just have a look at
>> http://forums.techguy.org/networking/676301-network-nightmare.html and
>> come back to you.
>> brett
>>
>>
>>
>>
>>
>> "Ron Sommer" <rsommer DeleteThis @nospam.ktis.net> wrote in message
>> news:uL55RynEJHA.2076@TK2MSFTNGP04.phx.gbl...
>>>I am not clear on a few things.
>>> If the router is off and you start OE, does OE send and receive email?
>>> If you uncheck 'Send and Receive messages at startup', Tools, Options,
>>> General, does OE start with the router turned on?
>>>
>>> I found this interesting.
>>> http://forums.techguy.org/networking/676301-network-nightmare.html
>>>
>>>
>>> --
>>> Ronald Sommer
>>>
>>> "brett" <brett DeleteThis @discussions.microsoft.com> wrote in message
>>> news:57A82B27-933C-43CC-AD58-444A71053895@microsoft.com...
>>>> Ronald,
>>>> 1. Settings in Outlook Express at Tools>Accts>Mail>
>>>> pop3.tiscali.co.uk>Properties>Connection> Always connect to this
>>>> account
>>>> using:Box is unticked and window is greyed outshowing Local Area
>>>> Network.
>>>> 2. Settings in Outlook Express at
>>>> Tools>Accts>News>msnews.microsoft.com;
>>>> Type news(default), Connection Any Available> Properties>Connection>
>>>> Same
>>>> as
>>>> for Mail.
>>>> 3. Setting all presumable from the Tiscali BBnd Installation CD
>>>> 4. Hope this helps?
>>>> Thanks
>>>> brett
>>>>
>>>> "Ron Sommer" wrote:
>>>>
>>>>> You answered with the server settings.
>>>>> What are the Connection tab settings?
>>>>> --
>>>>> Ronald Sommer
>>>>>
>>>>> "brett" <brett DeleteThis @discussions.microsoft.com> wrote in message
>>>>> news:6B282781-B2C1-4C09-99C5-46CF5360E1E4@microsoft.com...
>>>>> > Michael,
>>>>> > The only connection is via the Router and Ethernet cable. The
>>>>> > Thomson
>>>>> > BBnd
>>>>> > Modem software is still installed but no modem connected.
>>>>> >
>>>>> > There is only one Mail account and I can only get mail rec /send
>>>>> > when
>>>>> > I
>>>>> > click send/receive.
>>>>> >
>>>>> > Settings in Outlook Express at Tools, Accounts, Mail/News,
>>>>> > Properties,
>>>>> > Connection for each mail acct (one only) is "settings in Outlook
>>>>> > Express
>>>>> > at
>>>>> > Tools, Accounts, Mail/News, Properties, Connection for mail is
>>>>> > "pop.tiscali.co.uk" and News is "msnews.microsoft.com".
>>>>> >
>>>>> > It is definitely the router which is stopping OE from opening.
>>>>> > brett
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> > "Michael Santovec" wrote:
>>>>> >
>>>>> >> The errors that you are getting are send/receive errors. Is the
>>>>> >> Router
>>>>> >> your only connection to the Internet? Or do you also have dial-up,
>>>>> >> Wi-Fi or something else?
>>>>> >>
>>>>> >> Since you would get the error on opening, OE is presumably set to
>>>>> >> do
>>>>> >> a
>>>>> >> Send and receive on start up (Tools, Options, General). But since
>>>>> >> you
>>>>> >> don't get the error when the router is off, that would indicate
>>>>> >> that
>>>>> >> OE
>>>>> >> found some other route to the Internet.
>>>>> >>
>>>>> >> Check your settings in Outlook Express at Tools, Accounts,
>>>>> >> Mail/News,
>>>>> >> Properties, Connection for each mail and news account. What do
>>>>> >> you
>>>>> >> have set there?
>>>>> >>
>>>>> >> --
>>>>> >>
>>>>> >> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>>>>> >>
>>>>> >>
>>>>> >>
>>>>> >> "brett" <brett DeleteThis @discussions.microsoft.com> wrote in message
>>>>> >> news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
>>>>> >> > Postcript.
>>>>> >> > Further to my post below, I can confirm that if I switch off the
>>>>> >> > Siemens SE
>>>>> >> > 587 Router from Tiscali, I can open OE6. If I then switch on the
>>>>> >> > Router, OE6
>>>>> >> > remains perfectly usable - clear indication of the cause!?
>>>>> >> > Why should this be?
>>>>> >> > Any advice would be helpful, thanks.
>>>>> >> > brett
>>>>> >> >
>>>>> >> > "brett" wrote:
>>>>> >> >
>>>>> >> >> Hi for Frank,
>>>>> >> >> Sorry but I am interested in your post below of " ... McAfee
>>>>> >> >> and
>>>>> >> >> Norton are
>>>>> >> >> not compatible with Windows Mail and Outlook Express and should
>>>>> >> >> be
>>>>> >> >> uninstalled"
>>>>> >> >> I am using Win XP SP2 (regularly updated) and OE 6
>>>>> >> >> 6.00.2900.2180
>>>>> >> >> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning
>>>>> >> >> disabled.
>>>>> >> >>
>>>>> >> >> Recently I am having problems opening OE which starts to open
>>>>> >> >> and
>>>>> >> >> then
>>>>> >> >> closes. Sometimes I can overcome this problem by shutting down
>>>>> >> >> desktop then
>>>>> >> >> starting again; often this does not work though. I do not get
>>>>> >> >> any
>>>>> >> >> error
>>>>> >> >> messages. Recently, I changed from a BB modem to a router
>>>>> >> >> using
>>>>> >> >> Ethernet
>>>>> >> >> cable which seems to work very well - could this be causing the
>>>>> >> >> problem?
>>>>> >> >> Additionally, I uninstalled Win Live Mail which I do not care
>>>>> >> >> for
>>>>> >> >> as
>>>>> >> >> I
>>>>> >> >> thought this might be causing interference - made no difference.
>>>>> >> >>
>>>>> >> >> Can one uninstall the OE 6 and what is a suitable alternative