please help. I cannot connect to my outlook express 6

Those error would suggest that your anti-virus is causing problems.
Norton in particular has problems when you switch identities. It goes
through a reconfiguration when you do that.

As long as your anti-virus software is set to scan files as they are
opened, scanning e-mail as it downloads or sends is unnecessary and
prone to problems.

With some anti-virus (and anti-spam) programs, simply disabling the
e-mail scanning function doesn't really disable it. It simply tells the
program not to flag any messages. It still processes all the messages
and may still cause send/receive problems. What you may need to do is
uninstall the anti-virus program, then reinstall it using a custom
install option and unselect the e-mail scanning component for
installation.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



<travoltafan.RemoveThis@hotmail.com> wrote in message
news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
> Hi,
> I am new to this. My internet is working fine. I have cable internet
> and a webmail page with them which is working fine. But I also have
> that email coming thru outlook express along with another one. I have
> been using my outlook express for weeks now with no problem. All of
> the sudden I cannot send and receive anything. My error is A TCP/Ip
> error occured 0X800ccc19. Also when I try to switch my identity it
> gives me error 0x800ccc15. Why is this happening?? I have outgoing
> messages that need to be sent. I couldn't find anything of the
> microsoft web site to help me and they want so much money for tech
> help.

Post the complete error message.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

travoltafan DeleteThis @hotmail.com wrote:
> Hi,
> I am new to this. My internet is working fine. I have cable internet
> and a webmail page with them which is working fine. But I also have
> that email coming thru outlook express along with another one. I have
> been using my outlook express for weeks now with no problem. All of
> the sudden I cannot send and receive anything. My error is A TCP/Ip
> error occured 0X800ccc19. Also when I try to switch my identity it
> gives me error 0x800ccc15. Why is this happening?? I have outgoing
> messages that need to be sent. I couldn't find anything of the
> microsoft web site to help me and they want so much money for tech
> help.

<travoltafan.DeleteThis@hotmail.com> wrote in message
news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
> Hi,
> I am new to this. My internet is working fine. I have cable internet
> and a webmail page with them which is working fine. But I also have
> that email coming thru outlook express along with another one. I have
> been using my outlook express for weeks now with no problem. All of
> the sudden I cannot send and receive anything. My error is A TCP/Ip
> error occured 0X800ccc19. Also when I try to switch my identity it
> gives me error 0x800ccc15. Why is this happening?? I have outgoing
> messages that need to be sent. I couldn't find anything of the
> microsoft web site to help me and they want so much money for tech
> help.

0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows Socket.
0x800CCC19 TIMEOUT

Both errors can be caused by interference from an anti-virus program.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Hi for Frank,
Sorry but I am interested in your post below of " ... McAfee and Norton are
not compatible with Windows Mail and Outlook Express and should be
uninstalled"
I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
(xpsp_sp2_rtm.040803-2158) with McAfee and email scanning disabled.

Recently I am having problems opening OE which starts to open and then
closes. Sometimes I can overcome this problem by shutting down desktop then
starting again; often this does not work though. I do not get any error
messages. Recently, I changed from a BB modem to a router using Ethernet
cable which seems to work very well - could this be causing the problem?
Additionally, I uninstalled Win Live Mail which I do not care for as I
thought this might be causing interference - made no difference.

Can one uninstall the OE 6 and what is a suitable alternative please. I
have Outlook but it has too many "bells and whistles" when all I need is a
simple email programme which is not vulnerable to file/folder corruption.

"Frank Saunders MS-MVP IE,OE/WM" <franksaunders.DeleteThis@mvps.org> wrote in message
news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
> <travoltafan.DeleteThis@hotmail.com> wrote in message
> news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
>> Hi,
>> I am new to this. My internet is working fine. I have cable internet
>> and a webmail page with them which is working fine. But I also have
>> that email coming thru outlook express along with another one. I have
>> been using my outlook express for weeks now with no problem. All of
>> the sudden I cannot send and receive anything. My error is A TCP/Ip
>> error occured 0X800ccc19. Also when I try to switch my identity it
>> gives me error 0x800ccc15. Why is this happening?? I have outgoing
>> messages that need to be sent. I couldn't find anything of the
>> microsoft web site to help me and they want so much money for tech
>> help.
>
> 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows Socket.
> 0x800CCC19 TIMEOUT
>
> Both errors can be caused by interference from an anti-virus program.
>
> Email scanning should be turned off in any anti-virus. Also exclude EML
> files from the scan. It provides no protection not provided by the
> regular resident protection.
> Besides that, McAfee and Norton are not compatible with Windows Mail and
> Outlook Express and should be uninstalled. The latest version of Trend's
> anti-virus seems to be causing problems too.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email

Postcript.
Further to my post below, I can confirm that if I switch off the Siemens SE
587 Router from Tiscali, I can open OE6. If I then switch on the Router, OE6
remains perfectly usable - clear indication of the cause!?
Why should this be?
Any advice would be helpful, thanks.
brett

"brett" wrote:

> Hi for Frank,
> Sorry but I am interested in your post below of " ... McAfee and Norton are
> not compatible with Windows Mail and Outlook Express and should be
> uninstalled"
> I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning disabled.
>
> Recently I am having problems opening OE which starts to open and then
> closes. Sometimes I can overcome this problem by shutting down desktop then
> starting again; often this does not work though. I do not get any error
> messages. Recently, I changed from a BB modem to a router using Ethernet
> cable which seems to work very well - could this be causing the problem?
> Additionally, I uninstalled Win Live Mail which I do not care for as I
> thought this might be causing interference - made no difference.
>
> Can one uninstall the OE 6 and what is a suitable alternative please. I
> have Outlook but it has too many "bells and whistles" when all I need is a
> simple email programme which is not vulnerable to file/folder corruption.
>
> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders DeleteThis @mvps.org> wrote in message
> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
> > <travoltafan DeleteThis @hotmail.com> wrote in message
> > news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
> >> Hi,
> >> I am new to this. My internet is working fine. I have cable internet
> >> and a webmail page with them which is working fine. But I also have
> >> that email coming thru outlook express along with another one. I have
> >> been using my outlook express for weeks now with no problem. All of
> >> the sudden I cannot send and receive anything. My error is A TCP/Ip
> >> error occured 0X800ccc19. Also when I try to switch my identity it
> >> gives me error 0x800ccc15. Why is this happening?? I have outgoing
> >> messages that need to be sent. I couldn't find anything of the
> >> microsoft web site to help me and they want so much money for tech
> >> help.
> >
> > 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows Socket.
> > 0x800CCC19 TIMEOUT
> >
> > Both errors can be caused by interference from an anti-virus program.
> >
> > Email scanning should be turned off in any anti-virus. Also exclude EML
> > files from the scan. It provides no protection not provided by the
> > regular resident protection.
> > Besides that, McAfee and Norton are not compatible with Windows Mail and
> > Outlook Express and should be uninstalled. The latest version of Trend's
> > anti-virus seems to be causing problems too.
> >
> > --
> > Frank Saunders MS-MVP IE,OE/WM
> > Do not reply with email
>
>
>

The errors that you are getting are send/receive errors. Is the Router
your only connection to the Internet? Or do you also have dial-up,
Wi-Fi or something else?

Since you would get the error on opening, OE is presumably set to do a
Send and receive on start up (Tools, Options, General). But since you
don't get the error when the router is off, that would indicate that OE
found some other route to the Internet.

Check your settings in Outlook Express at Tools, Accounts, Mail/News,
Properties, Connection for each mail and news account. What do you
have set there?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"brett" <brett RemoveThis @discussions.microsoft.com> wrote in message
news:95552D04-68EE-4FB8-9D38-4294395D69A1@microsoft.com...
> Postcript.
> Further to my post below, I can confirm that if I switch off the
> Siemens SE
> 587 Router from Tiscali, I can open OE6. If I then switch on the
> Router, OE6
> remains perfectly usable - clear indication of the cause!?
> Why should this be?
> Any advice would be helpful, thanks.
> brett
>
> "brett" wrote:
>
>> Hi for Frank,
>> Sorry but I am interested in your post below of " ... McAfee and
>> Norton are
>> not compatible with Windows Mail and Outlook Express and should be
>> uninstalled"
>> I am using Win XP SP2 (regularly updated) and OE 6 6.00.2900.2180
>> (xpsp_sp2_rtm.040803-2158) with McAfee and email scanning disabled.
>>
>> Recently I am having problems opening OE which starts to open and
>> then
>> closes. Sometimes I can overcome this problem by shutting down
>> desktop then
>> starting again; often this does not work though. I do not get any
>> error
>> messages. Recently, I changed from a BB modem to a router using
>> Ethernet
>> cable which seems to work very well - could this be causing the
>> problem?
>> Additionally, I uninstalled Win Live Mail which I do not care for as
>> I
>> thought this might be causing interference - made no difference.
>>
>> Can one uninstall the OE 6 and what is a suitable alternative please.
>> I
>> have Outlook but it has too many "bells and whistles" when all I need
>> is a
>> simple email programme which is not vulnerable to file/folder
>> corruption.
>>
>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders RemoveThis @mvps.org> wrote in
>> message
>> news:u7A1xF5DJHA.1228@TK2MSFTNGP02.phx.gbl...
>> > <travoltafan RemoveThis @hotmail.com> wrote in message
>> > news:a5bc2633-a3e0-452d-abb0-35660f2c17b5@26g2000hsk.googlegroups.com...
>> >> Hi,
>> >> I am new to this. My internet is working fine. I have cable
>> >> internet
>> >> and a webmail page with them which is working fine. But I also
>> >> have
>> >> that email coming thru outlook express along with another one. I
>> >> have
>> >> been using my outlook express for weeks now with no problem. All
>> >> of
>> >> the sudden I cannot send and receive anything. My error is A
>> >> TCP/Ip
>> >> error occured 0X800ccc19. Also when I try to switch my identity it
>> >> gives me error 0x800ccc15. Why is this happening?? I have outgoing
>> >> messages that need to be sent. I couldn't find anything of the
>> >> microsoft web site to help me and they want so much money for tech
>> >> help.
>> >
>> > 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows
>> > Socket.
>> > 0x800CCC19 TIMEOUT
>> >
>> > Both errors can be caused by interference from an anti-virus
>> > program.
>> >
>> > Email scanning should be turned off in any anti-virus. Also
>> > exclude EML
>> > files from the scan. It provides no protection not provided by the
>> > regular resident protection.
>> > Besides that, McAfee and Norton are not compatible with Windows
>> > Mail and
>> > Outlook Express and should be uninstalled. The latest version of
>> > Trend's
>> > anti-virus seems to be causing problems too.
>> >
>> > --
>> > Frank Saunders MS-MVP IE,OE/WM
>> > Do not reply with email
>>
>>
>>