IE 6 fails to start (wants to send error report)

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Some Guy wrote:
> On the system in question (win-98se, fully patched/updated) IE was well
> behaved. I was away for a few days and a relative stayed at my house
> and was using the computer. At some point IE got screwed up.
>
> So right now when IE is launched, no IE window is created or started.
> Instead, some sort of error window comes up that says "Microsoft
> Internet Explorer has encounterd a problem and needs to close". There
> is a checkbox to restart IE, along with a couple of buttons (send error
> report, don't send report).
>
> The details of the report contains the following selected info:
>
> Error Signature:
> AppName: iexplore.exe
> modver: 4.72.3812.600
> Appver: 6.0.2800.1106
> Offset: 00001af2
> ModName: shell32.dll
> Exception Information:
> Code: 0xc0000005
> flags: 0x00000000
>
> Is it correct that the problem here is the interaction between ie and
> shell32?
>
> Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
> 4.10.2231.
>
> Would a remedy be to install IE? Is that even possible?
>
> PS: Firefox continues to function correctly, although I believe that
> I'm seeing some strange behavior (such as the home, end, and arrow keys
> don't always function in the URL entry box).

>> On the system in question (win-98se, fully patched/updated) IE was well
>> behaved. I was away for a few days and a relative stayed at my house
>> and was using the computer. At some point IE got screwed up.

Buy, beg, or steal a copy of XP and stop messing around with 98.
I've been running it on my personal machines and test beds since it was in beta,
and it's vastly superior and far more stable

I have a similar problem. After I downloaded skype, my internet, I/E
stopped responding. I can open the internet but it stops responding after
my opening window. I get a blank window and something flashes a few times.
I can't even check it for a hijack, because i can't switch windows. Also,
when I am in O/E and I click on an underlined URL, I get a blank window and
I/E does not respond.

I would appreciate any suggestions. O.E seems to work anmd I use XP.

thanks.
Al

"PA Bear [MS MVP]" <PABearMVP DeleteThis @gmail.com> wrote in message
news:enqC2nf2IHA.6096@TK2MSFTNGP06.phx.gbl...
> Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Run a /thorough/ check for hijackware, including posting your hijackthis
> log to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://aumha.net/viewforum.php?f=30,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, or other appropriate forums for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Some Guy wrote:
>> On the system in question (win-98se, fully patched/updated) IE was well
>> behaved. I was away for a few days and a relative stayed at my house
>> and was using the computer. At some point IE got screwed up.
>>
>> So right now when IE is launched, no IE window is created or started.
>> Instead, some sort of error window comes up that says "Microsoft
>> Internet Explorer has encounterd a problem and needs to close". There
>> is a checkbox to restart IE, along with a couple of buttons (send error
>> report, don't send report).
>>
>> The details of the report contains the following selected info:
>>
>> Error Signature:
>> AppName: iexplore.exe
>> modver: 4.72.3812.600
>> Appver: 6.0.2800.1106
>> Offset: 00001af2
>> ModName: shell32.dll
>> Exception Information:
>> Code: 0xc0000005
>> flags: 0x00000000
>>
>> Is it correct that the problem here is the interaction between ie and
>> shell32?
>>
>> Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
>> 4.10.2231.
>>
>> Would a remedy be to install IE? Is that even possible?
>>
>> PS: Firefox continues to function correctly, although I believe that
>> I'm seeing some strange behavior (such as the home, end, and arrow keys
>> don't always function in the URL entry box).
>

Al,

A few suggestions. Start your own new thread. The last reply to this thread
was a month and a half ago.
In your new post, state your version/edition of Windows and IE version also.
I note yours is XP, but you may just want to state if it is Home or PRO
edition, and which Service Pack. But your IE version is the key one. IE 6
or IE 7 ? or ?

Here is the immediate action you need to take the next time this issue
re-appears. Use CTRL+ALT+DEL keys to get to Task manager.
Find and highlight each instance of IEXPLORE.EXE and then click END
Process. Do that for each one. You will likely have 2 or more.

The next immediate action is to check for malware infections, as stated by
Frank and PABear.

Once that is done, as a interim measure, get another browser setup on the
system to use while IE is un-usable.

Here is the behavior you likely see with IE:
You can start IE browser ok. As soon as you select a site or type in a URL,
the mouse pointer disappears and the screen "appears to freeze" or even goes
back to home page. And the very next thing, the screen is refreshed with
only the IE title bar and the rest of it all white.
Meantime in the background, successive copies of Internet Explorer
(IEXPLORE) are being started.

I have seen this on 1 XP Pro SP2 with IE 6 with latest MS updates. No
malware found up to now. I have run 2 scans plus other tools as well.
--
Maurice N
MS-MVP
--
"winta" <2doc.TakeThisOut@att.net> wrote in message
news:gMlok.17000$xZ.12299@nlpi070.nbdc.sbc.com...
>I have a similar problem. After I downloaded skype, my internet, I/E
>stopped responding. I can open the internet but it stops responding after
>my opening window. I get a blank window and something flashes a few times.
>I can't even check it for a hijack, because i can't switch windows. Also,
>when I am in O/E and I click on an underlined URL, I get a blank window and
>I/E does not respond.
>
> I would appreciate any suggestions. O.E seems to work anmd I use XP.
>
> thanks.
> Al
>