Get blank screen when accessing Hotmail sign-in page

I couldn't reply to the notification to rate the response because the screen
came up blank when I clicked on the link!!!!!

The 3 recommendations from PA Bear did NOT solve the problem:
1 - I optimized IE for Windows Live Hotmail - no change - still have the
problem.
2 - Top 30 Windows Live Hotmail Help Topics - couldn't find anything
anywhere near this problem.
3 - Windows Online Solutions Center - I went there first. I searched for
this problem and like #1 above could find nothing. I couldn't "post there
instead" on the Community Forums as you suggest because one has to sign-in to
post, and I couldn't because the screen comes up blank instead of the sign-in
page (this same problem). See problem# SRX1093090251ID with "Jane" of
Windows Live Technical Support.
She did give me the link to the Microsoft Online Customer Service - see
SRX1093394518ID - who suggested I try here.

Please don't send me around again.
--
georgel


"PA Bear [MS MVP]" wrote:

> HOW TO Optimize IE for Windows Live Hotmail
> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry
>
> Top 30 Windows Live Hotmail Help Topics for Mail and Settings:
> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry
>
> Hotmail Online Solutions Center (new & replaces all newsgroup & email format
> support)
> http://windowslivehelp.com/Default.aspx
>
> Solutions for Common Problems
> http://windowslivehelp.com/solutions/
>
> Hotmail Community Forums <=post here instead!
> http://windowslivehelp.com/community/Default.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> georgel wrote:
> > I can't sign-in to Hotmail because the screen goes blank with the word
> > "done" in the lower left corner when I try to access Hotmail (eg,
> > www.hotmail.com just gets a blank screen). I had the same result on a web
> > site.
> > I have IE 6.0.2900.5512
> > I'm not sure this is a IE problem - do I have the right discussion group?
>
>

"georgel" wrote in message
>I can't sign-in to Hotmail because the screen goes blank with the word "done"
> in the lower left corner when I try to access Hotmail (eg, www.hotmail.com
> just gets a blank screen).


Use View Source to check whether there is something
which could be shown then. For example, your symptom
could be accounted for with too tight security settings
which would prevent an automatic redirect implemented
in various ways. The View Source technique could also
let you extract the destination URL so you could do the
redirection manually and not have to loosen your security
settings to make that page work normally. (Etc.)


Good luck

Robert Aldwinckle
---


> I had the same result on a web site.
> I have IE 6.0.2900.5512
> I'm not sure this is a IE problem - do I have the right discussion group?
> --
> georgel

>>> I can't sign-in to Hotmail because the screen goes blank with the word
>>> "done" in the lower left corner when I try to access Hotmail (eg,
>>> www.hotmail.com just gets a blank screen). I had the same result on a
>>> web
>>> site.

What website?

Try Resetting IE6
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
later if you desire:

1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents” folder, click "OK".

If you would like to import the cookies after resolving the issue, please
select “Import Cookies” in file menu to import the saved cookies file and
choose the “cookies” file from your “Documents” folder.

For Internet Explorer 6.0:
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and press
Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions
(requires restart)".
7. Click OK.
8. Reboot.

If no joy...

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

georgel wrote:
> I couldn't reply to the notification to rate the response because the
> screen
> came up blank when I clicked on the link!!!!!
>
> The 3 recommendations from PA Bear did NOT solve the problem:
> 1 - I optimized IE for Windows Live Hotmail - no change - still have the
> problem.
> 2 - Top 30 Windows Live Hotmail Help Topics - couldn't find anything
> anywhere near this problem.
> 3 - Windows Online Solutions Center - I went there first. I searched for
> this problem and like #1 above could find nothing. I couldn't "post there
> instead" on the Community Forums as you suggest because one has to sign-in
> to post, and I couldn't because the screen comes up blank instead of the
> sign-in page (this same problem). See problem# SRX1093090251ID with
> "Jane"
> of Windows Live Technical Support.
> She did give me the link to the Microsoft Online Customer Service -
> see
> SRX1093394518ID - who suggested I try here.
>
> Please don't send me around again.
>
>> HOW TO Optimize IE for Windows Live Hotmail
>> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry
>>
>> Top 30 Windows Live Hotmail Help Topics for Mail and Settings:
>> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry
>>
>> Hotmail Online Solutions Center (new & replaces all newsgroup & email
>> format support)
>> http://windowslivehelp.com/Default.aspx
>>
>> Solutions for Common Problems
>> http://windowslivehelp.com/solutions/
>>
>> Hotmail Community Forums <=post here instead!
>> http://windowslivehelp.com/community/Default.aspx
>> --
>> georgel wrote:
>>> I can't sign-in to Hotmail because the screen goes blank with the word
>>> "done" in the lower left corner when I try to access Hotmail (eg,
>>> www.hotmail.com just gets a blank screen). I had the same result on a
>>> web
>>> site.
>>> I have IE 6.0.2900.5512
>>> I'm not sure this is a IE problem - do I have the right discussion
>>> group?

About the other website I couldn't reach (blank screen), it was
www.hallmark.com/crownrewards. There may be others.

I tried resetting IE6 but I still get the blank screen.

About your questions:
I have the CA Security Center ( license is current) :
CA Anti-Virus
CA Anti-Spyware
CA Anti-Spam
CA Personal Firewall (which seems tied to the Windows firewall in that
the latter turns on and off as I turn the the CA one on and off)

I had Norton several years ago but I believe it's gone (I didn't renew).
There is a program on the list called Norton WMI Update. I never had McAfee.

--
georgel


"PA Bear [MS MVP]" wrote:

> >>> I can't sign-in to Hotmail because the screen goes blank with the word
> >>> "done" in the lower left corner when I try to access Hotmail (eg,
> >>> www.hotmail.com just gets a blank screen). I had the same result on a
> >>> web
> >>> site.
>
> What website?
>
> Try Resetting IE6
> ====================
> Note: This step will help us clear cookies, restore the security level back
> to the default settings, and disable third-party browser extensions. Before
> trying the steps, we can export the cookies so they can be easily restored
> later if you desire:
>
> 1. Press "Alt" from your keyboard, click "File", and click "Import and
> Export".
> 2. Click "Next", select "Export Cookies", and click "Next".
> 3. The file is saved by default to your “Documents” folder, click "OK".
>
> If you would like to import the cookies after resolving the issue, please
> select “Import Cookies” in file menu to import the saved cookies file and
> choose the “cookies” file from your “Documents” folder.
>
> For Internet Explorer 6.0:
> ----------------------------------------
> 1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and press
> Enter.
> 2. Select the General tab, and in the Temporary Internet files window, click
> "Delete Cookies", and click OK.
> 3. In the same tab click Delete Files, check the "Delete all offline
> contents" box and click OK.
> 4. Click the Programs tab, and click "Reset Web Settings".
> 5. Click the Advanced tab, and click "Restore Defaults".
> 6. Under the Advanced tab, uncheck "Enable third-party browser extensions
> (requires restart)".
> 7. Click OK.
> 8. Reboot.
>
> If no joy...
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> georgel wrote:
> > I couldn't reply to the notification to rate the response because the
> > screen
> > came up blank when I clicked on the link!!!!!
> >
> > The 3 recommendations from PA Bear did NOT solve the problem:
> > 1 - I optimized IE for Windows Live Hotmail - no change - still have the
> > problem.
> > 2 - Top 30 Windows Live Hotmail Help Topics - couldn't find anything
> > anywhere near this problem.
> > 3 - Windows Online Solutions Center - I went there first. I searched for
> > this problem and like #1 above could find nothing. I couldn't "post there
> > instead" on the Community Forums as you suggest because one has to sign-in
> > to post, and I couldn't because the screen comes up blank instead of the
> > sign-in page (this same problem). See problem# SRX1093090251ID with
> > "Jane"
> > of Windows Live Technical Support.
> > She did give me the link to the Microsoft Online Customer Service -
> > see
> > SRX1093394518ID - who suggested I try here.
> >
> > Please don't send me around again.
> >
> >> HOW TO Optimize IE for Windows Live Hotmail
> >> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry
> >>
> >> Top 30 Windows Live Hotmail Help Topics for Mail and Settings:
> >> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry
> >>
> >> Hotmail Online Solutions Center (new & replaces all newsgroup & email
> >> format support)
> >> http://windowslivehelp.com/Default.aspx
> >>
> >> Solutions for Common Problems
> >> http://windowslivehelp.com/solutions/
> >>
> >> Hotmail Community Forums <=post here instead!
> >> http://windowslivehelp.com/community/Default.aspx
> >> --
> >> georgel wrote:
> >>> I can't sign-in to Hotmail because the screen goes blank with the word
> >>> "done" in the lower left corner when I try to access Hotmail (eg,
> >>> www.hotmail.com just gets a blank screen). I had the same result on a
> >>> web
> >>> site.
> >>> I have IE 6.0.2900.5512
> >>> I'm not sure this is a IE problem - do I have the right discussion
> >>> group?
>
>

Robert, thank you for responding and trying to help, but I'm not very
knowledgable about all this stuff. In particular, I have no experience with
"View Source". I do notice that when I click on View and then Source under
it, I get a Notepad with lines that are gibberish to me. If that's what you
meant, it sure makes no sense to me.
--
georgel


"Robert Aldwinckle" wrote:

>
> "georgel" wrote in message
> >I can't sign-in to Hotmail because the screen goes blank with the word "done"
> > in the lower left corner when I try to access Hotmail (eg, www.hotmail.com
> > just gets a blank screen).
>
>
> Use View Source to check whether there is something
> which could be shown then. For example, your symptom
> could be accounted for with too tight security settings
> which would prevent an automatic redirect implemented
> in various ways. The View Source technique could also
> let you extract the destination URL so you could do the
> redirection manually and not have to loosen your security
> settings to make that page work normally. (Etc.)
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> > I had the same result on a web site.
> > I have IE 6.0.2900.5512
> > I'm not sure this is a IE problem - do I have the right discussion group?
> > --
> > georgel
>
>
>

Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Double-click on the saved file to run the tool; follow all prompts & reboot
at least once.
--
~PA Bear

georgel wrote:
> About the other website I couldn't reach (blank screen), it was
> www.hallmark.com/crownrewards. There may be others.
>
> I tried resetting IE6 but I still get the blank screen.
>
> About your questions:
> I have the CA Security Center ( license is current) :
> CA Anti-Virus
> CA Anti-Spyware
> CA Anti-Spam
> CA Personal Firewall (which seems tied to the Windows firewall in that
> the latter turns on and off as I turn the the CA one on and off)
>
> I had Norton several years ago but I believe it's gone (I didn't renew).
> There is a program on the list called Norton WMI Update. I never had
> McAfee.
>
>> What website?
>>
>> Try Resetting IE6
>> ====================
>> Note: This step will help us clear cookies, restore the security level
>> back
>> to the default settings, and disable third-party browser extensions.
>> Before
>> trying the steps, we can export the cookies so they can be easily
>> restored
>> later if you desire:
>>
>> 1. Press "Alt" from your keyboard, click "File", and click "Import and
>> Export".
>> 2. Click "Next", select "Export Cookies", and click "Next".
>> 3. The file is saved by default to your “Documents” folder, click "OK".
>>
>> If you would like to import the cookies after resolving the issue, please
>> select “Import Cookies” in file menu to import the saved cookies file and
>> choose the “cookies” file from your “Documents” folder.
>>
>> For Internet Explorer 6.0:
>> ----------------------------------------
>> 1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and
>> press Enter.
>> 2. Select the General tab, and in the Temporary Internet files window,
>> click "Delete Cookies", and click OK.
>> 3. In the same tab click Delete Files, check the "Delete all offline
>> contents" box and click OK.
>> 4. Click the Programs tab, and click "Reset Web Settings".
>> 5. Click the Advanced tab, and click "Restore Defaults".
>> 6. Under the Advanced tab, uncheck "Enable third-party browser extensions
>> (requires restart)".
>> 7. Click OK.
>> 8. Reboot.
>>
>> If no joy...
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> georgel wrote:
>>> I couldn't reply to the notification to rate the response because the
>>> screen
>>> came up blank when I clicked on the link!!!!!
>>>
>>> The 3 recommendations from PA Bear did NOT solve the problem:
>>> 1 - I optimized IE for Windows Live Hotmail - no change - still have the
>>> problem.
>>> 2 - Top 30 Windows Live Hotmail Help Topics - couldn't find anything
>>> anywhere near this problem.
>>> 3 - Windows Online Solutions Center - I went there first. I searched
>>> for
>>> this problem and like #1 above could find nothing. I couldn't "post
>>> there
>>> instead" on the Community Forums as you suggest because one has to
>>> sign-in
>>> to post, and I couldn't because the screen comes up blank instead of the
>>> sign-in page (this same problem). See problem# SRX1093090251ID with
>>> "Jane"
>>> of Windows Live Technical Support.
>>> She did give me the link to the Microsoft Online Customer Service -
>>> see
>>> SRX1093394518ID - who suggested I try here.
>>>
>>> Please don't send me around again.
>>>
>>>> HOW TO Optimize IE for Windows Live Hotmail
>>>> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry
>>>>
>>>> Top 30 Windows Live Hotmail Help Topics for Mail and Settings:
>>>> http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry
>>>>
>>>> Hotmail Online Solutions Center (new & replaces all newsgroup & email
>>>> format support)
>>>> http://windowslivehelp.com/Default.aspx
>>>>
>>>> Solutions for Common Problems
>>>> http://windowslivehelp.com/solutions/
>>>>
>>>> Hotmail Community Forums <=post here instead!
>>>> http://windowslivehelp.com/community/Default.aspx
>>>> --
>>>> georgel wrote:
>>>>> I can't sign-in to Hotmail because the screen goes blank with the word
>>>>> "done" in the lower left corner when I try to access Hotmail (eg,
>>>>> www.hotmail.com just gets a blank screen). I had the same result on a
>>>>> web
>>>>> site.
>>>>> I have IE 6.0.2900.5512
>>>>> I'm not sure this is a IE problem - do I have the right discussion
>>>>> group?