OE6 Crashes when opening attachments to emails

On Oct 9, 12:47 am, "PA Bear [MS MVP]" <PABear....DeleteThis@gmail.com> wrote:
> What anti-virus application or security suite is installed?  What
> anti-spyware applications (other than Defender)?  What third-party firewall
> (if any)?
>
> Is or was Norton AntiVirus (NAV) ever installed?  [officeav.dll is
> associated with (older versions of) NAV.]
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Adminhttp://aumha.net
> DTS-Lhttp://dts-l.net/
>
>
>
> bodger wrote:
> > When trying to open any attachment I get an "Outlook Express has
> > encountered
> > a problem and needs to close" box up. Clicking "more information" gives
> > the
> > following error signature "AppName: msimn.exe AppVer: 6.0.2900.5508
> > ModName: officeav.dll    ModVer: 15.5.0.23    Offset: 000055e1"
>
> > When I re open OE6 and then try to open the attachment it works fine until
> > I
> > try to open an attachment withing the next email
>
> > I am running Win XP SP3 and OE6.00.2900.5508(xpsp 080320-1622)
>
> > This problem has only started in the last week. It is now getting a pain
> > in
> > the rear.
>
> > I have and regularly do clear out all Tempory file folders, but this does
> > not make a difference.
>
> > Help please.- Hide quoted text -
>
> - Show quoted text -

Hi I am having the exact same problen for the last week. It shuts doen
after i open the 2nd email attachment and gives the eame error
code.Has anyone come across a solution for the problem

The error is occurring in Norton Anti-virus Office plug-in. So
presumably, the problem is occurring with an Office attachment.

How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"bodger" <bodger DeleteThis @discussions.microsoft.com> wrote in message
news:15D9B3E5-5613-4B00-B95E-F6B085746DA7@microsoft.com...
> When trying to open any attachment I get an "Outlook Express has
> encountered
> a problem and needs to close" box up. Clicking "more information"
> gives the
> following error signature "AppName: msimn.exe AppVer: 6.0.2900.5508
> ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"
>
> When I re open OE6 and then try to open the attachment it works fine
> until I
> try to open an attachment withing the next email
>
> I am running Win XP SP3 and OE6.00.2900.5508(xpsp 080320-1622)
>
> This problem has only started in the last week. It is now getting a
> pain in
> the rear.
>
> I have and regularly do clear out all Tempory file folders, but this
> does
> not make a difference.
>
> Help please.

You can begin a new thread about your problem, please.

nunan RemoveThis @iol.ie wrote:
<snip>
> Hi I am having the exact same problen for the last week. It shuts doen
> after i open the 2nd email attachment and gives the eame error
> code.Has anyone come across a solution for the problem

I have Norton Internet Security 2007 installed, I also have Ad-Aware and
Spybot-search & destroy
"PA Bear [MS MVP]" wrote:

> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
>
> Is or was Norton AntiVirus (NAV) ever installed? [officeav.dll is
> associated with (older versions of) NAV.]
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> bodger wrote:
> > When trying to open any attachment I get an "Outlook Express has
> > encountered
> > a problem and needs to close" box up. Clicking "more information" gives
> > the
> > following error signature "AppName: msimn.exe AppVer: 6.0.2900.5508
> > ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"
> >
> > When I re open OE6 and then try to open the attachment it works fine until
> > I
> > try to open an attachment withing the next email
> >
> > I am running Win XP SP3 and OE6.00.2900.5508(xpsp 080320-1622)
> >
> > This problem has only started in the last week. It is now getting a pain
> > in
> > the rear.
> >
> > I have and regularly do clear out all Tempory file folders, but this does
> > not make a difference.
> >
> > Help please.
>
>

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

If that doesn't resolve the problem, contact Symantec Support for assistance
(assuming your NIS 2007 subscription is current).
--
~PA Bear

bodger wrote:
> I have Norton Internet Security 2007 installed, I also have Ad-Aware and
> Spybot-search & destroy
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>>
>> Is or was Norton AntiVirus (NAV) ever installed? [officeav.dll is
>> associated with (older versions of) NAV.]
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> bodger wrote:
>>> When trying to open any attachment I get an "Outlook Express has
>>> encountered
>>> a problem and needs to close" box up. Clicking "more information" gives
>>> the
>>> following error signature "AppName: msimn.exe AppVer: 6.0.2900.5508
>>> ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"
>>>
>>> When I re open OE6 and then try to open the attachment it works fine
>>> until
>>> I
>>> try to open an attachment withing the next email
>>>
>>> I am running Win XP SP3 and OE6.00.2900.5508(xpsp 080320-1622)
>>>
>>> This problem has only started in the last week. It is now getting a pain
>>> in
>>> the rear.
>>>
>>> I have and regularly do clear out all Tempory file folders, but this
>>> does
>>> not make a difference.
>>>
>>> Help please.

I have the same problem,i deactivated norton e-mail scanning but still have
the same problem HELP Please

"bodger" wrote:

> When trying to open any attachment I get an "Outlook Express has encountered
> a problem and needs to close" box up. Clicking "more information" gives the
> following error signature "AppName: msimn.exe AppVer: 6.0.2900.5508
> ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"
>
> When I re open OE6 and then try to open the attachment it works fine until I
> try to open an attachment withing the next email
>
> I am running Win XP SP3 and OE6.00.2900.5508(xpsp 080320-1622)
>
> This problem has only started in the last week. It is now getting a pain in
> the rear.
>
> I have and regularly do clear out all Tempory file folders, but this does
> not make a difference.
>
> Help please.