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audio problem

 
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JULIEJMRTN

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Since: Oct 01, 2008
Posts: 1



(Msg. 1) Posted: Wed Oct 01, 2008 6:51 am
Post subject: audio problem
Archived from groups: microsoft>public>windowsxp>basics (more info?)

i have lost all audio. any ideas on how to restore it?
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Malke

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Since: Feb 09, 2008
Posts: 1821



(Msg. 2) Posted: Wed Oct 01, 2008 7:06 am
Post subject: Re: audio problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

JULIEJMRTN wrote:

> i have lost all audio. any ideas on how to restore it?

You haven't provided enough information to get focused help. Please look at
some of these links to see what to include in your next post to help us
help you:

http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

In the meantime, all I can suggest is that either your drivers are missing,
wrong, or your sound card has died. General suggestions:

A. Answer the First Question of Troubleshooting: what changed between the
time things worked and the time they didn't? If possible, reverse the
change. If not possible, try a System Restore to when things worked.

B. Reinstall your sound card drivers.

Never get drivers from Windows Update. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

If you have installed drivers from Windows Update, you can roll them back:

How to Roll Back a Device Driver in Windows XP - http://tinyurl.com/86yb6

C. If none of the above works and you have a desktop computer, uninstall the
sound card, shut down the machine, install a known-working sound card. If
your original sound is onboard, disable it in the BIOS first.

P. S. Don't forget to check your speakers if you have a desktop computer.
Are they getting power? Are they turned on? Plugged in?

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
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Don Phillipson

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Since: Mar 20, 2008
Posts: 182



(Msg. 3) Posted: Wed Oct 01, 2008 2:38 pm
Post subject: Re: audio problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"JULIEJMRTN" <JULIEJMRTN.TakeThisOut@discussions.microsoft.com> wrote in message
news:0C692901-1E5E-4B21-B48F-3DF9761CFBDE@microsoft.com...

> i have lost all audio. any ideas on how to restore it?

Think this through and repost your question specifying:
1. Date the audio system last worked OK, and did you
make any changes since that date (BIOS or operating
system, hardware or software)?
2. Does your PC have Sound On Board (built into the
motherboard) or a separate sound card?
3. Have you checked that the speakers work OK on
another PC?
4. What audio drivers are installed and when were they
last updated?

If you made no changes and have SoB and the speakers
work OK, the audio circuitry may have died. (This happened
to me once.) This can be fixed by:
A: disabling SoB in the BIOS
B: adding an audio card to a PCI slot. (A cheap one will
do to test your repair).
C: installing audio card drivers.
D: connecting speakers to the audio card.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)
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jimbo571

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Since: Jun 21, 2008
Posts: 192



(Msg. 4) Posted: Wed Oct 01, 2008 4:08 pm
Post subject: Re: audio problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On Wed, 1 Oct 2008 06:51:02 -0700, JULIEJMRTN
<JULIEJMRTN.DeleteThis@discussions.microsoft.com> wrote:

>i have lost all audio. any ideas on how to restore it?

Hearing aid ? Smile
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Daave

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Since: Aug 07, 2005
Posts: 2297



(Msg. 5) Posted: Wed Oct 01, 2008 5:27 pm
Post subject: Re: audio problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"JULIEJMRTN" <JULIEJMRTN.DeleteThis@discussions.microsoft.com> wrote in message
news:0C692901-1E5E-4B21-B48F-3DF9761CFBDE@microsoft.com...
>i have lost all audio. any ideas on how to restore it?

Plug your speakers back in.
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