(Msg. 9) Posted: Thu Jun 12, 2008 11:36 am
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: microsoft>public>windowsupdate, others (more info?)
OK
Subject - Updates install hangs
"PA Bear [MS MVP]" wrote:
> Please begin a new thread about your issues, Tony. Thanks.
>
> Tony Batchelor wrote:
> > This problem is the same one as I have just experienced. I have XP Pro
> > with
> > SP3 on a desktop and a notebook. The OS was installed on both of them from
> > a
> > slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
> > others. XP Firewall.
> > The notebook installed the same update plus five more in the same batch
> > without any problems on the 11th June. I didn't make any changes to AVG.
> > They both had IE7 installed a few days ago, that is, later than the OS.
> >
> > The desktop also downloaded (from Update) the same six updates on the same
> > day and started to install them. But, after the message "Initializing
> > Installation" appeared, nothing else happened, except for the HDD buzzing
> > away!
> >
> > I left it running for about five hours while doing other things, and then
> > shut down the computer. It duly came up with the shutting down message,
> > and
> > then the message "updates being installed 1....6...." or similar. Then I
> > gave it some more time and as the message remained unchanged, I switched
> > off.
> >
> > So why the diference?
> >
> > Tony
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> [X-post to Windows Update newsgroup]
> >>
> >> Was IE7 installed before or after WinXP SP3 was installed?
>
>
(Msg. 10) Posted: Thu Jun 12, 2008 11:41 am
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: microsoft>public>internetexplorer>general, others (more info?)
> From KB950759-IE7.log:
> "AnalyzeForBranching: files installed on target workstation are from
> sp3bta
> branch which is incompatible with sp2gdr branch"
Uninstall WinXP SP3 Beta/Release Candidate via Add/Remove Programs, then
install WinXP SP3 RTM via Windows Update.
ju.c wrote:
> (Redone with missing answers)
>
> Hello, here are the answers.
>
> ? Was IE7 installed before or after WinXP SP3 was installed?
> Long before.
>
> ? Did you install Win XP SP3 via Windows Update or manually?
> Manually.
>
> ? Had you reinstalled WinXP (SP2) just before you installed SP3?
> No.
>
> ? What anti-virus application or security suite is installed?
> Just ZoneAlarm Suite, which I shutdown.
>
> ? Were any other updates offered besides KB950759?
> Yes.
>
> ? If so, did they install successfully?
> Yes.
>
>
> Some things I've since found:
>
> From KB950759-IE7.log:
> "AnalyzeForBranching: files installed on target workstation are from
> sp3bta
> branch which is incompatible with sp2gdr branch"
>
> From website:
> Microsoft Security Bulletin MS08-031 - Critical
> Cumulative Security Update for Internet Explorer (950759)
> Published: June 10, 2008 Updated: June 11, 2008
> http://www.microsoft.com/technet/security/Bulletin/MS08-031.mspx >
> Windows XP Service Pack 2 and Windows XP Service Pack 3
> http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5...0C-96A8 >
> I'm confused. It says for SP3, but the installer fails because of SP3. So
> if files are incompatible why is the update offered?
>
>
> ju.c
>
>
>> "PA Bear [MS MVP]" <PABearMVP DeleteThis @gmail.com> wrote in message
>> news:O#oMc8BzIHA.4864@TK2MSFTNGP06.phx.gbl...
>>> 0x8007F0F1 is the key error but you've gotta answer some more questions
>>> before we can make sense of it here.
>>>
>>> Repost:
>>>> Was IE7 installed before or after WinXP SP3 was installed?
>>>
>>> Did you install Win XP SP3 via Windows Update or manually? Had you
>>> reinstalled WinXP (SP2) just before you installed SP3?
>>>
>>> What anti-virus application or security suite is installed? What
>>> anti-spyware applications (other than Defender)? What third-party
>>> firewall (if any)? Were any of these applications running when you
>>> installed SP3?
>>>
>>> Were any other updates offered besides KB950759? If so, did they
>>> install
>>> successfully?
>>> --
>>> ~PA Bear
>>>
>>> ju.c wrote:
>>>> Is this enough? Too much? (Date & Time removed)
>>>>
>>>> 1192 6dc Handler :::::::::::::
>>>> 1192 6dc Handler :: START :: Handler: Windows Patch Install
>>>> 1192 6dc Handler :::::::::
>>>> 1192 6dc Handler : Updates to install = 1
>>>> 1192 6dc Handler : Installing update
>>>> {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler Installing
>>>> with
>>>> parameters=-q -z -er,
>>>> sandbox=C:\WINDOWS\SoftwareDistribution\Download\f4bbe93413da6448b38093eb5244141e.
>>>> 1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
>>>> FATAL:
>>>> UH: 0x8007f0f1: InstallOrUninstallThread failed in
>>>> CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler :
>>>> WARNING:
>>>> Install completed: result type = 0x0, installer error = True, error =
>>>> 0x8007f0f1, disabled until reboot = No, reboot required = No 1852 eb0
>>>> AU
>>>>> ## RESUMED ## AU: Installing update [UpdateId =
>>>> {B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
>>>> 0x8024200b: HandleSingleUpdate failed in
>>>> CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler
>>>> :::::::::
>>>> 1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 /
>>>> 0x8007F0F1
>>>> 1192 6dc Handler :: END :: Handler: Windows Patch Install 1192 6dc
>>>> Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0 AU
>>>> #
>>>> WARNING: Install call completed, reboot required = No, error =
>>>> 0x00000000
>>>> 1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END ##
>>>> AU:
>>>> Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}]
>>>> 1852
>>>> eb0 AU #############
>>>>
>>>>
>>>> ju.c
>>>>
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP DeleteThis @gmail.com> wrote in message
>>>> news:Oyx1wI$yIHA.2384@TK2MSFTNGP02.phx.gbl...
>>>>> [X-post to Windows Update newsgroup]
>>>>>
>>>>> Was IE7 installed before or after WinXP SP3 was installed?
>>>>>
>>>>> What does WindowsUpdate.log have to say about the failure to install?
>>>>>
>>>>> How to read the Windowsupdate.log file
>>>>> http://support.microsoft.com/kb/902093 >>>>>
>>>>> Compare errors to those listed here:
>>>>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122 >>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>> Support
>>>>> link in left pane > Solve problems on your own.
>>>>>
>>>>> ================================
>>>>>
>>>>> Tip: Temporarily disable real-time protection by your anti-virus
>>>>> and/or
>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>>>>> Timer,
>>>>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>>>> attempting to install the update(s). If you disable the third-party
>>>>> firewall, make certain that you enable the Windows Firewall!
>>>>>
>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>> Server
>>>>> Update Services installation issues:
>>>>> http://support.microsoft.com/kb/906602 >>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport >>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in
>>>>> the United States and in Canada or by contacting your local Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with
>>>>> security updates. When you call, clearly state that your problem is
>>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>>> KB950759).
>>>>>
>>>>> LOOK! => If your problem relates to a Cumulative Security Update for
>>>>> IE,
>>>>> call the above number and ask to be transferred to the Consumer IE7
>>>>> queue (which is 47830).
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary for security update support issues, visit the International
>>>>> Support Web site:
>>>>> http://support.microsoft.com/common/international.aspx >>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through
>>>>> your usual support contacts.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>
>>>>>
>>>>> ju.c wrote:
>>>>>> "Cumulative Security Update for Internet Explorer 7 for Windows XP
>>>>>> (KB950759)" installation fails on XP Pro SP3. Automatic Updates was
>>>>>> the
>>>>>> first try, after that failed I downloaded the file from Microsoft
>>>>>> Downloads. That too failed, so I tried the Microsoft Update Site.
>>>>>> Same
>>>>>> thing - fails. It seems to do a precondition check and something
>>>>>> tells
>>>>>> it
>>>>>> to stop installing. Not anti-malware software, system fully updated
>>>>>> and
>>>>>> working perfectly. Any ideas or sympathy?
(Msg. 11) Posted: Thu Jun 12, 2008 12:35 pm
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: microsoft>public>windowsupdate, others (more info?)
Yes, that would be what you put in the subject line when you start a new
thread.
Tony Batchelor wrote:
> OK
> Subject - Updates install hangs
>
> "PA Bear [MS MVP]" wrote:
>
>
>>Please begin a new thread about your issues, Tony. Thanks.
>>
>>Tony Batchelor wrote:
>>
>>>This problem is the same one as I have just experienced. I have XP Pro
>>>with
>>>SP3 on a desktop and a notebook. The OS was installed on both of them from
>>>a
>>>slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
>>>others. XP Firewall.
>>>The notebook installed the same update plus five more in the same batch
>>>without any problems on the 11th June. I didn't make any changes to AVG.
>>>They both had IE7 installed a few days ago, that is, later than the OS.
>>>
>>>The desktop also downloaded (from Update) the same six updates on the same
>>>day and started to install them. But, after the message "Initializing
>>>Installation" appeared, nothing else happened, except for the HDD buzzing
>>>away!
>>>
>>>I left it running for about five hours while doing other things, and then
>>>shut down the computer. It duly came up with the shutting down message,
>>>and
>>>then the message "updates being installed 1....6...." or similar. Then I
>>>gave it some more time and as the message remained unchanged, I switched
>>>off.
>>>
>>>So why the diference?
>>>
>>>Tony
>>>
>>>"PA Bear [MS MVP]" wrote:
>>>
>>>
>>>>[X-post to Windows Update newsgroup]
>>>>
>>>>Was IE7 installed before or after WinXP SP3 was installed?
>>
>>
(Msg. 12) Posted: Thu Jun 12, 2008 12:35 pm
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
That is what I meant ) Anyway it is here now so you can reply there Bob
or PA Bear. Looking forward to seeing suggestions!
"Bob I" wrote:
> Yes, that would be what you put in the subject line when you start a new
> thread.
>
> Tony Batchelor wrote:
>
> > OK
> > Subject - Updates install hangs
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >
> >>Please begin a new thread about your issues, Tony. Thanks.
> >>
> >>Tony Batchelor wrote:
> >>
> >>>This problem is the same one as I have just experienced. I have XP Pro
> >>>with
> >>>SP3 on a desktop and a notebook. The OS was installed on both of them from
> >>>a
> >>>slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
> >>>others. XP Firewall.
> >>>The notebook installed the same update plus five more in the same batch
> >>>without any problems on the 11th June. I didn't make any changes to AVG.
> >>>They both had IE7 installed a few days ago, that is, later than the OS.
> >>>
> >>>The desktop also downloaded (from Update) the same six updates on the same
> >>>day and started to install them. But, after the message "Initializing
> >>>Installation" appeared, nothing else happened, except for the HDD buzzing
> >>>away!
> >>>
> >>>I left it running for about five hours while doing other things, and then
> >>>shut down the computer. It duly came up with the shutting down message,
> >>>and
> >>>then the message "updates being installed 1....6...." or similar. Then I
> >>>gave it some more time and as the message remained unchanged, I switched
> >>>off.
> >>>
> >>>So why the diference?
> >>>
> >>>Tony
> >>>
> >>>"PA Bear [MS MVP]" wrote:
> >>>
> >>>
> >>>>[X-post to Windows Update newsgroup]
> >>>>
> >>>>Was IE7 installed before or after WinXP SP3 was installed?
> >>
> >>
>
>
(Msg. 13) Posted: Thu Jun 12, 2008 1:48 pm
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
May I stick my nose in?
'Beginning a new thread' means to start your own thread. It does /not/
mean changing the Subject line.
It is considered rude to appropriate someone else's thread. That's known
as 'hijacking' and it's rude because the OP (original poster) deserves
our full attention, including an answer specifically tailored to their
question.
Since every computer configuration and user situation is different, your
question is not necessarily the same as the OP's situation (although it
may seem the same to you.)
Since hijackers don't usually get this kind of consideration, you would
do well to accept my advice and start your own thread.
Other ways you can avoid arousing the ire of your fellow users (nobody
here works for Microsoft):
1- Review previous posts to see if your question has already been
addressed before you ask the same question.
3- Try searching the web before posting a question. That's where most of
the answers we offer come from.
---
Leonard Grey
Errare humanum est
Tony Batchelor wrote:
> OK
> Subject - Updates install hangs
>
> "PA Bear [MS MVP]" wrote:
>
>> Please begin a new thread about your issues, Tony. Thanks.
>>
>> Tony Batchelor wrote:
>>> This problem is the same one as I have just experienced. I have XP Pro
>>> with
>>> SP3 on a desktop and a notebook. The OS was installed on both of them from
>>> a
>>> slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
>>> others. XP Firewall.
>>> The notebook installed the same update plus five more in the same batch
>>> without any problems on the 11th June. I didn't make any changes to AVG.
>>> They both had IE7 installed a few days ago, that is, later than the OS.
>>>
>>> The desktop also downloaded (from Update) the same six updates on the same
>>> day and started to install them. But, after the message "Initializing
>>> Installation" appeared, nothing else happened, except for the HDD buzzing
>>> away!
>>>
>>> I left it running for about five hours while doing other things, and then
>>> shut down the computer. It duly came up with the shutting down message,
>>> and
>>> then the message "updates being installed 1....6...." or similar. Then I
>>> gave it some more time and as the message remained unchanged, I switched
>>> off.
>>>
>>> So why the diference?
>>>
>>> Tony
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> [X-post to Windows Update newsgroup]
>>>>
>>>> Was IE7 installed before or after WinXP SP3 was installed?
>>
(Msg. 14) Posted: Thu Jun 12, 2008 1:55 pm
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Tony did begin a new thread with the subject "Updates install hangs."
However, he didn't crosspost it to WinXP General or IE General.
Leonard Grey wrote:
> May I stick my nose in?
>
> 'Beginning a new thread' means to start your own thread. It does /not/
> mean changing the Subject line.
>
> It is considered rude to appropriate someone else's thread. That's known
> as 'hijacking' and it's rude because the OP (original poster) deserves
> our full attention, including an answer specifically tailored to their
> question.
>
> Since every computer configuration and user situation is different, your
> question is not necessarily the same as the OP's situation (although it
> may seem the same to you.)
>
> Since hijackers don't usually get this kind of consideration, you would
> do well to accept my advice and start your own thread.
>
> Other ways you can avoid arousing the ire of your fellow users (nobody
> here works for Microsoft):
>
> 1- Review previous posts to see if your question has already been
> addressed before you ask the same question.
>
> 2- Learn how to ask a question wisely
>
> "How to ask a question"
> http://support.microsoft.com/kb/555375 >
> 3- Try searching the web before posting a question. That's where most of
> the answers we offer come from.
>
> ---
> Leonard Grey
> Errare humanum est
>
> Tony Batchelor wrote:
>> OK
>> Subject - Updates install hangs
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Please begin a new thread about your issues, Tony. Thanks.
>>>
>>> Tony Batchelor wrote:
>>>> This problem is the same one as I have just experienced. I have XP Pro
>>>> with
>>>> SP3 on a desktop and a notebook. The OS was installed on both of them
>>>> from a
>>>> slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
>>>> others. XP Firewall.
>>>> The notebook installed the same update plus five more in the same batch
>>>> without any problems on the 11th June. I didn't make any changes to
>>>> AVG.
>>>> They both had IE7 installed a few days ago, that is, later than the OS.
>>>>
>>>> The desktop also downloaded (from Update) the same six updates on the
>>>> same day and started to install them. But, after the message
>>>> "Initializing Installation" appeared, nothing else happened, except for
>>>> the HDD buzzing away!
>>>>
>>>> I left it running for about five hours while doing other things, and
>>>> then
>>>> shut down the computer. It duly came up with the shutting down message,
>>>> and
>>>> then the message "updates being installed 1....6...." or similar. Then
>>>> I
>>>> gave it some more time and as the message remained unchanged, I
>>>> switched
>>>> off.
>>>>
>>>> So why the diference?
>>>>
>>>> Tony
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> [X-post to Windows Update newsgroup]
>>>>>
>>>>> Was IE7 installed before or after WinXP SP3 was installed?
(Msg. 15) Posted: Thu Jun 12, 2008 2:30 pm
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I'm glad to know that, even though that fact is not related to the
advice I took time to give.
---
Leonard Grey
Errare humanum est
PA Bear [MS MVP] wrote:
> Tony did begin a new thread with the subject "Updates install hangs."
> However, he didn't crosspost it to WinXP General or IE General.
>
> Leonard Grey wrote:
>> May I stick my nose in?
>>
>> 'Beginning a new thread' means to start your own thread. It does /not/
>> mean changing the Subject line.
>>
>> It is considered rude to appropriate someone else's thread. That's known
>> as 'hijacking' and it's rude because the OP (original poster) deserves
>> our full attention, including an answer specifically tailored to their
>> question.
>>
>> Since every computer configuration and user situation is different, your
>> question is not necessarily the same as the OP's situation (although it
>> may seem the same to you.)
>>
>> Since hijackers don't usually get this kind of consideration, you would
>> do well to accept my advice and start your own thread.
>>
>> Other ways you can avoid arousing the ire of your fellow users (nobody
>> here works for Microsoft):
>>
>> 1- Review previous posts to see if your question has already been
>> addressed before you ask the same question.
>>
>> 2- Learn how to ask a question wisely
>>
>> "How to ask a question"
>> http://support.microsoft.com/kb/555375 >>
>> 3- Try searching the web before posting a question. That's where most of
>> the answers we offer come from.
>>
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> Tony Batchelor wrote:
>>> OK
>>> Subject - Updates install hangs
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Please begin a new thread about your issues, Tony. Thanks.
>>>>
>>>> Tony Batchelor wrote:
>>>>> This problem is the same one as I have just experienced. I have XP Pro
>>>>> with
>>>>> SP3 on a desktop and a notebook. The OS was installed on both of them
>>>>> from a
>>>>> slipstreamed XP/SP3 CD. They both have AVG 8 Free version
>>>>> installed. No
>>>>> others. XP Firewall.
>>>>> The notebook installed the same update plus five more in the same
>>>>> batch
>>>>> without any problems on the 11th June. I didn't make any changes to
>>>>> AVG.
>>>>> They both had IE7 installed a few days ago, that is, later than the
>>>>> OS.
>>>>>
>>>>> The desktop also downloaded (from Update) the same six updates on the
>>>>> same day and started to install them. But, after the message
>>>>> "Initializing Installation" appeared, nothing else happened, except
>>>>> for
>>>>> the HDD buzzing away!
>>>>>
>>>>> I left it running for about five hours while doing other things,
>>>>> and then
>>>>> shut down the computer. It duly came up with the shutting down
>>>>> message,
>>>>> and
>>>>> then the message "updates being installed 1....6...." or similar.
>>>>> Then I
>>>>> gave it some more time and as the message remained unchanged, I
>>>>> switched
>>>>> off.
>>>>>
>>>>> So why the diference?
>>>>>
>>>>> Tony
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> [X-post to Windows Update newsgroup]
>>>>>>
>>>>>> Was IE7 installed before or after WinXP SP3 was installed?
>
(Msg. 16) Posted: Thu Jun 12, 2008 11:33 pm
Post subject: Re: Security Update for IE7 WinXP KB950759 fails to install Add to elertz [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"ju.c" wrote:
> From KB950759-IE7.log:
> "AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch"
"spebta branch" is the correct branch for SP3 even with having SP3 final
version installed and sp2gdr is the branch for IE7 update files even for SP3.
Confusing? Yes, for sure.
Now the question remains, which files are found to be from the "wrong"
branch and preventing the installation of KB950759 on your system.
Did you install any "Hotfix" or the like in the meantime, i.e. KB951978?
Which is the file version of the following files on your system?
Although you've stated to have ZoneAlarm disabled while installing, I would
recommend to *uninstall* ZoneAlarm and enable Windows Firewall instead - at
least for testing if the installation of KB950759 for IE7 will run without
ZoneAlarm beeing installed.
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) Anyway it is here now so you can reply there Bob
Windows XP