(Msg. 1) Posted: Sat Aug 15, 2009 3:59 am
Post subject: Restarting from Standby Archived from groups: microsoft>public>windowsxp>hardware (more info?)
I am running XP Pro SP3 and have a wireless moue and keyboard made by Trust.
I have had those for several years and they work fine - no trouble with the
driver and the mechanics. The mouse and the keyboard transmit to a receiver
that is plugged in to the standard PS ports.
But there is one irritating problem. I checked with Trust that I have the
latest driver and also told them about the problem. Their answer was the
usual - your product is too old for us to be able to help you (
This is the problem: if I shut down into Standby mode then I can restart OK
using the computer start button. The keyboard works but the mouse does not.
The receiver led still shows that the mouse is active, but neither the cursor
nor the buttons have any effect on the computer.
I am guessing that when restarting from Standby the initialisation of the PC
somehow does not include the mouse driver in its sequence. If so (or
whatever) I should be able to change the start from Standby configuration to
get round that? Ideas please!
(Msg. 2) Posted: Sat Aug 15, 2009 8:41 am
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Tony Batchelor" <tony.batchelor.DeleteThis@get2net.dk(donotspam)> wrote in message
news:DE687C26-DAB7-4BAE-AFBC-E972A750F00F@microsoft.com...
>I am running XP Pro SP3 and have a wireless moue and keyboard made by
>Trust.
> I have had those for several years and they work fine - no trouble with
> the
> driver and the mechanics. The mouse and the keyboard transmit to a
> receiver
> that is plugged in to the standard PS ports.
>
> But there is one irritating problem. I checked with Trust that I have the
> latest driver and also told them about the problem. Their answer was the
> usual - your product is too old for us to be able to help you (
>
> This is the problem: if I shut down into Standby mode then I can restart
> OK
> using the computer start button. The keyboard works but the mouse does
> not.
> The receiver led still shows that the mouse is active, but neither the
> cursor
> nor the buttons have any effect on the computer.
>
> I am guessing that when restarting from Standby the initialisation of the
> PC
> somehow does not include the mouse driver in its sequence. If so (or
> whatever) I should be able to change the start from Standby configuration
> to
> get round that? Ideas please!
(Msg. 3) Posted: Sat Aug 15, 2009 8:41 am
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Thanks Tom
The third KB suggests I check the Power Management - they were _already_ set
as recommended for keyboard and mouse.
The second KB article is referring to USB devices - this receiver is using
the PS/2 ports.
The first KB article refers to keyboard AND mouse - the problem is only with
the mouse. It also refers to touching either while resuming as the cause, and
I have not been doing that. So I won't attempt that hotfix to start with.
Your suggestion about the receiver button I will try. The manual only states
that it is for recognising the device ID when first setting up. So it is
called an ID Connect button.
Obviously worth a try, so I will do that next time I want to atempt Standby
(Msg. 4) Posted: Sat Aug 15, 2009 9:50 am
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Oops, my bad, I missed the PS/2 line.
Even though KB818383 says keyboard AND mouse, I would check the file
mentioned and make sure it is a newer release than the version listed. Odds
are, if you have newer than SP1, you'll have a newer version, but you never
know. . .
SC Tom
"Tony Batchelor" <tony.batchelor RemoveThis @get2net.dk(donotspam)> wrote in message
news:6E2277C3-F993-4E81-BA5F-D3494E86B20F@microsoft.com...
> Thanks Tom
>
> The third KB suggests I check the Power Management - they were _already_
> set
> as recommended for keyboard and mouse.
>
> The second KB article is referring to USB devices - this receiver is using
> the PS/2 ports.
>
> The first KB article refers to keyboard AND mouse - the problem is only
> with
> the mouse. It also refers to touching either while resuming as the cause,
> and
> I have not been doing that. So I won't attempt that hotfix to start with.
>
> Your suggestion about the receiver button I will try. The manual only
> states
> that it is for recognising the device ID when first setting up. So it is
> called an ID Connect button.
>
> Obviously worth a try, so I will do that next time I want to atempt
> Standby
>
> Tony
>
>
> "SC Tom" wrote:
>
>>
>> Read these articles:
>> http://support.microsoft.com/kb/818383 >> http://support.microsoft.com/kb/831114 >> http://support.microsoft.com/kb/914975 >>
>> Does the mouse and/or receiver have a "reconnect" button? If so, does it
>> reconnect properly if you press it after standby?
>>
>> SC Tom
>>
>>
>>
(Msg. 5) Posted: Sat Aug 15, 2009 9:50 am
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Tom
I tried going back into Standby. Both the keyboard and the mouse make the
reception LED flicker on the receiver, so that is still active in Standby,
BUT neither of them cause the computer to come out of standbay even though
the Power Management setting for both are checked to allow that!
So then I restarted by using the momentary push power button on the PC.
(When I start from Off, the mouse cursor is responsive as soon as the Welcome
screen appears.) Coming out of standby all the programmes came back as I left
them and the keyboard worked, but still not the mouse!
Now I will try the Hotfix.
Tony
"SC Tom" wrote:
> Oops, my bad, I missed the PS/2 line.
> Even though KB818383 says keyboard AND mouse, I would check the file
> mentioned and make sure it is a newer release than the version listed. Odds
> are, if you have newer than SP1, you'll have a newer version, but you never
> know. . .
>
> SC Tom
>
(Msg. 6) Posted: Sat Aug 15, 2009 9:51 am
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
OK - done the Hotfix and it reported that my SP3 was newer then the hotfix
was intended for. So no luck there!
Any more ideas?
Tony
"Tony Batchelor" wrote:
>
>
> Tom
>
> I tried going back into Standby. Both the keyboard and the mouse make the
> reception LED flicker on the receiver, so that is still active in Standby,
> BUT neither of them cause the computer to come out of standbay even though
> the Power Management setting for both are checked to allow that!
>
> So then I restarted by using the momentary push power button on the PC.
> (When I start from Off, the mouse cursor is responsive as soon as the Welcome
> screen appears.) Coming out of standby all the programmes came back as I left
> them and the keyboard worked, but still not the mouse!
>
> Now I will try the Hotfix.
>
> Tony
>
> "SC Tom" wrote:
>
> > Oops, my bad, I missed the PS/2 line.
> > Even though KB818383 says keyboard AND mouse, I would check the file
> > mentioned and make sure it is a newer release than the version listed. Odds
> > are, if you have newer than SP1, you'll have a newer version, but you never
> > know. . .
> >
> > SC Tom
> >
(Msg. 7) Posted: Sat Aug 15, 2009 1:49 pm
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
The only other thing I can think of would be your BIOS settings for standby
and hibernation. Standby is S3 (suspend to RAM) while hibernation is S4
(suspend to disk). One of the sites I found mentioned a PS/2 problem and
suggested S1 instead of S3, but my firewall kicked me right off of there.
See what happens for you: http://tinyurl.com/pnkz67
"Tony Batchelor" <tony.batchelor.DeleteThis@get2net.dk(donotspam)> wrote in message
news:18BDB24F-76A5-4417-ACC6-3D7CE87AF335@microsoft.com...
> OK - done the Hotfix and it reported that my SP3 was newer then the hotfix
> was intended for. So no luck there!
>
> Any more ideas?
>
> Tony
>
> "Tony Batchelor" wrote:
>
>>
>>
>> Tom
>>
>> I tried going back into Standby. Both the keyboard and the mouse make the
>> reception LED flicker on the receiver, so that is still active in
>> Standby,
>> BUT neither of them cause the computer to come out of standbay even
>> though
>> the Power Management setting for both are checked to allow that!
>>
>> So then I restarted by using the momentary push power button on the PC.
>> (When I start from Off, the mouse cursor is responsive as soon as the
>> Welcome
>> screen appears.) Coming out of standby all the programmes came back as I
>> left
>> them and the keyboard worked, but still not the mouse!
>>
>> Now I will try the Hotfix.
>>
>> Tony
>>
>> "SC Tom" wrote:
>>
>> > Oops, my bad, I missed the PS/2 line.
>> > Even though KB818383 says keyboard AND mouse, I would check the file
>> > mentioned and make sure it is a newer release than the version listed.
>> > Odds
>> > are, if you have newer than SP1, you'll have a newer version, but you
>> > never
>> > know. . .
>> >
>> > SC Tom
>> >
(Msg. 8) Posted: Sun Aug 16, 2009 3:34 am
Post subject: Re: Restarting from Standby [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Wow, lots of things to try in those pages! Now I must write down a schedule
(on paper!) and work through it step by step.
More news later, I hope!
Tony
"SC Tom" wrote:
> The only other thing I can think of would be your BIOS settings for standby
> and hibernation. Standby is S3 (suspend to RAM) while hibernation is S4
> (suspend to disk). One of the sites I found mentioned a PS/2 problem and
> suggested S1 instead of S3, but my firewall kicked me right off of there.
> See what happens for you: http://tinyurl.com/pnkz67 >
> Here's one mentioning PS/2:
> http://tinyurl.com/q2sgyq >
> Here's a couple sites that may provide a clue, even though they mention USB:
> http://www.exoid.com/?page_id=47 > http://thegreenbutton.com/forums/p/6356/29899.aspx >
> I can't think of anything else. Sorry.
>
> SC Tom
>
>
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