Remote Desktop ActiveX Control

Remote Web Workplace doesn't actually use the "Remote Desktop Connection"
program that’s normally used to access a machine directly. It connects using
an ActiveX control that allows Internet Explorer to run Remote Desktop. The
plugin is required when using the RWW and is displayed in internet options,
Programs, Manage Add-Ons window as 'Microsoft Terminal Services Client
Control (redist)'.
The problem with new installs of XP SP3 is the ActiveX control never gets
installed properly in the first place, or you could just go to the Manage
Add-Ons and activate the MSTSC client control plug-in.
Delete the following Registry Key, and then you will be able to install the
activex control as needed. This is a per user setting, so you’ll have to do
it for every user affected by this issue.
NOTE: As usual, backup any registry keys you delete as a precaution
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7584C670-2274-4EFB-B00B-D6AABA6D3850}
We’re not sure of the security impact at this point, so you should do your
own testing prior to deploying to a production machine.


"BKB" wrote:

> I have the same issue. Has anyone found a fix for this situation?
>
> "JimC" wrote:
>
> > My situation is the same. I do not see RDP in the list of add ons. I cannot
> > download the ActiveX control either. I've seen this situation described on
> > at least two other tech groups. No one seems to have an answer but the
> > problem seems to affect a number of us.
> >
> > "nnbylsm" wrote:
> >
> > > Hello Robert:
> > >
> > > I have the same problem as Sammie but I do not see RDP or Terminal client
> > > in the list of add ons. If I did see them I could enable them. ColinWH posted
> > > deleting
> > >
> > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7390f3d8-0439-4c05-91e3-cf5b290c3d0}
> > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4eb89ff4-7f78-4aof-8b8d-2bfo2e94e4b2}
> > >
> > > I tried this and I still do not see Terminal Services Client or RDP in the
> > > Mange Addons to enable.
> > >
> > > Any other suggestions.
> > >
> > > Thanks
> > >
> > >
> > > "Robert L. (MS-MVP)" wrote:
> > >
> > > > Are they XP SP3? We have seen many cases like thins one. You may need to add
> > > > the RDP Client Control to IE add-on. This search result may help. Please
> > > > post back with the result.
> > > >
> > > > This portion of the Remote Web Workplaces requires the Microsoft ...This
> > > > portion of the Remote Web Workplaces requires the Microsoft Remote Desktop
> > > > ActiveX Control. Symptom: After upgrading the XP to SP3, you may receive ...
> > > > www.chicagotech.net/remoteissues/rwwerroe1.htm
> > > >
> > > >
> > > > --
> > > > Bob Lin, MS-MVP, MCSE & CNE
> > > > Networking, Internet, Routing, VPN Troubleshooting on
> > > > http://www.ChicagoTech.net
> > > > How to Setup Windows, Network, VPN & Remote Access on
> > > > http://www.HowToNetworking.com
> > > > "Sammie" <Sammie.DeleteThis@discussions.microsoft.com> wrote in message
> > > > news:FFA1E20C-C25D-499B-BB97-4F81C9727248@microsoft.com...
> > > > > Setting up new laptop and I had none of these problems on 7 other
> > > > > computers:
> > > > >
> > > > > Connecting to the RWW: From company internal website, clicking on the RWW
> > > > > link, I get: "This portion of the remote web workplace requires the
> > > > > microsoft
> > > > > remote desktop activex control. Your browser's security settings may be
> > > > > preventing you from downloading activex controls. Adjust these settings,
> > > > > and
> > > > > try to connect again."
> > > > >
> > > > > Connecting to the Client: And from the RWW (accessed in another manner)
> > > > > when trying to connect remotely to the client, I get: "Remote Desktop Web
> > > > > Connection ActiveX control could not be installed. A connection cannnot
> > > > > be
> > > > > made without a working installed version of the control Please contact
> > > > > the
> > > > > server administrator."
> > > > >
> > > > > Please help. I am the administrator. I have added my server to trusted
> > > > > sites, created the certificate, installed IIS and remote desktop.
> > > > > Security
> > > > > is set to low on trusted sites (probably dangerous, and it doesn't solve
> > > > > my
> > > > > problem).
> > > > > --
> > > > > Thanks.
> > > > > Sammie SBS 2003, XP PRO, OFFICE 2003 IE7
> > > >
> > > >

Thanks RTSIT, that did the trick for us! We also found that by making the
same edit under HKEY_USERS\.Default, new users would not have the
{7584C670-2274-4EFB-B00B-D6AABA6D3850} key in their profile.

"RTSIT" wrote:

> Remote Web Workplace doesn't actually use the "Remote Desktop Connection"
> program that’s normally used to access a machine directly. It connects using
> an ActiveX control that allows Internet Explorer to run Remote Desktop. The
> plugin is required when using the RWW and is displayed in internet options,
> Programs, Manage Add-Ons window as 'Microsoft Terminal Services Client
> Control (redist)'.
> The problem with new installs of XP SP3 is the ActiveX control never gets
> installed properly in the first place, or you could just go to the Manage
> Add-Ons and activate the MSTSC client control plug-in.
> Delete the following Registry Key, and then you will be able to install the
> activex control as needed. This is a per user setting, so you’ll have to do
> it for every user affected by this issue.
> NOTE: As usual, backup any registry keys you delete as a precaution
> HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7584C670-2274-4EFB-B00B-D6AABA6D3850}
> We’re not sure of the security impact at this point, so you should do your
> own testing prior to deploying to a production machine.
>
>
> "BKB" wrote:
>
> > I have the same issue. Has anyone found a fix for this situation?
> >
> > "JimC" wrote:
> >
> > > My situation is the same. I do not see RDP in the list of add ons. I cannot
> > > download the ActiveX control either. I've seen this situation described on
> > > at least two other tech groups. No one seems to have an answer but the
> > > problem seems to affect a number of us.
> > >
> > > "nnbylsm" wrote:
> > >
> > > > Hello Robert:
> > > >
> > > > I have the same problem as Sammie but I do not see RDP or Terminal client
> > > > in the list of add ons. If I did see them I could enable them. ColinWH posted
> > > > deleting
> > > >
> > > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7390f3d8-0439-4c05-91e3-cf5b290c3d0}
> > > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4eb89ff4-7f78-4aof-8b8d-2bfo2e94e4b2}
> > > >
> > > > I tried this and I still do not see Terminal Services Client or RDP in the
> > > > Mange Addons to enable.
> > > >
> > > > Any other suggestions.
> > > >
> > > > Thanks
> > > >
> > > >
> > > > "Robert L. (MS-MVP)" wrote:
> > > >
> > > > > Are they XP SP3? We have seen many cases like thins one. You may need to add
> > > > > the RDP Client Control to IE add-on. This search result may help. Please
> > > > > post back with the result.
> > > > >
> > > > > This portion of the Remote Web Workplaces requires the Microsoft ...This
> > > > > portion of the Remote Web Workplaces requires the Microsoft Remote Desktop
> > > > > ActiveX Control. Symptom: After upgrading the XP to SP3, you may receive ...
> > > > > www.chicagotech.net/remoteissues/rwwerroe1.htm
> > > > >
> > > > >
> > > > > --
> > > > > Bob Lin, MS-MVP, MCSE & CNE
> > > > > Networking, Internet, Routing, VPN Troubleshooting on
> > > > > http://www.ChicagoTech.net
> > > > > How to Setup Windows, Network, VPN & Remote Access on
> > > > > http://www.HowToNetworking.com
> > > > > "Sammie" <Sammie RemoveThis @discussions.microsoft.com> wrote in message
> > > > > news:FFA1E20C-C25D-499B-BB97-4F81C9727248@microsoft.com...
> > > > > > Setting up new laptop and I had none of these problems on 7 other
> > > > > > computers:
> > > > > >
> > > > > > Connecting to the RWW: From company internal website, clicking on the RWW
> > > > > > link, I get: "This portion of the remote web workplace requires the
> > > > > > microsoft
> > > > > > remote desktop activex control. Your browser's security settings may be
> > > > > > preventing you from downloading activex controls. Adjust these settings,
> > > > > > and
> > > > > > try to connect again."
> > > > > >
> > > > > > Connecting to the Client: And from the RWW (accessed in another manner)
> > > > > > when trying to connect remotely to the client, I get: "Remote Desktop Web
> > > > > > Connection ActiveX control could not be installed. A connection cannnot
> > > > > > be
> > > > > > made without a working installed version of the control Please contact
> > > > > > the
> > > > > > server administrator."
> > > > > >
> > > > > > Please help. I am the administrator. I have added my server to trusted
> > > > > > sites, created the certificate, installed IIS and remote desktop.
> > > > > > Security
> > > > > > is set to low on trusted sites (probably dangerous, and it doesn't solve
> > > > > > my
> > > > > > problem).
> > > > > > --
> > > > > > Thanks.
> > > > > > Sammie SBS 2003, XP PRO, OFFICE 2003 IE7
> > > > >
> > > > >

No Problem, glad I could help out!

"RX-IT" wrote:

> Thanks RTSIT, that did the trick for us! We also found that by making the
> same edit under HKEY_USERS\.Default, new users would not have the
> {7584C670-2274-4EFB-B00B-D6AABA6D3850} key in their profile.
>
> "RTSIT" wrote:
>
> > Remote Web Workplace doesn't actually use the "Remote Desktop Connection"
> > program that’s normally used to access a machine directly. It connects using
> > an ActiveX control that allows Internet Explorer to run Remote Desktop. The
> > plugin is required when using the RWW and is displayed in internet options,
> > Programs, Manage Add-Ons window as 'Microsoft Terminal Services Client
> > Control (redist)'.
> > The problem with new installs of XP SP3 is the ActiveX control never gets
> > installed properly in the first place, or you could just go to the Manage
> > Add-Ons and activate the MSTSC client control plug-in.
> > Delete the following Registry Key, and then you will be able to install the
> > activex control as needed. This is a per user setting, so you’ll have to do
> > it for every user affected by this issue.
> > NOTE: As usual, backup any registry keys you delete as a precaution
> > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7584C670-2274-4EFB-B00B-D6AABA6D3850}
> > We’re not sure of the security impact at this point, so you should do your
> > own testing prior to deploying to a production machine.
> >
> >
> > "BKB" wrote:
> >
> > > I have the same issue. Has anyone found a fix for this situation?
> > >
> > > "JimC" wrote:
> > >
> > > > My situation is the same. I do not see RDP in the list of add ons. I cannot
> > > > download the ActiveX control either. I've seen this situation described on
> > > > at least two other tech groups. No one seems to have an answer but the
> > > > problem seems to affect a number of us.
> > > >
> > > > "nnbylsm" wrote:
> > > >
> > > > > Hello Robert:
> > > > >
> > > > > I have the same problem as Sammie but I do not see RDP or Terminal client
> > > > > in the list of add ons. If I did see them I could enable them. ColinWH posted
> > > > > deleting
> > > > >
> > > > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7390f3d8-0439-4c05-91e3-cf5b290c3d0}
> > > > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4eb89ff4-7f78-4aof-8b8d-2bfo2e94e4b2}
> > > > >
> > > > > I tried this and I still do not see Terminal Services Client or RDP in the
> > > > > Mange Addons to enable.
> > > > >
> > > > > Any other suggestions.
> > > > >
> > > > > Thanks
> > > > >
> > > > >
> > > > > "Robert L. (MS-MVP)" wrote:
> > > > >
> > > > > > Are they XP SP3? We have seen many cases like thins one. You may need to add
> > > > > > the RDP Client Control to IE add-on. This search result may help. Please
> > > > > > post back with the result.
> > > > > >
> > > > > > This portion of the Remote Web Workplaces requires the Microsoft ...This
> > > > > > portion of the Remote Web Workplaces requires the Microsoft Remote Desktop
> > > > > > ActiveX Control. Symptom: After upgrading the XP to SP3, you may receive ...
> > > > > > www.chicagotech.net/remoteissues/rwwerroe1.htm
> > > > > >
> > > > > >
> > > > > > --
> > > > > > Bob Lin, MS-MVP, MCSE & CNE
> > > > > > Networking, Internet, Routing, VPN Troubleshooting on
> > > > > > http://www.ChicagoTech.net
> > > > > > How to Setup Windows, Network, VPN & Remote Access on
> > > > > > http://www.HowToNetworking.com
> > > > > > "Sammie" <Sammie DeleteThis @discussions.microsoft.com> wrote in message
> > > > > > news:FFA1E20C-C25D-499B-BB97-4F81C9727248@microsoft.com...
> > > > > > > Setting up new laptop and I had none of these problems on 7 other
> > > > > > > computers:
> > > > > > >
> > > > > > > Connecting to the RWW: From company internal website, clicking on the RWW
> > > > > > > link, I get: "This portion of the remote web workplace requires the
> > > > > > > microsoft
> > > > > > > remote desktop activex control. Your browser's security settings may be
> > > > > > > preventing you from downloading activex controls. Adjust these settings,
> > > > > > > and
> > > > > > > try to connect again."
> > > > > > >
> > > > > > > Connecting to the Client: And from the RWW (accessed in another manner)
> > > > > > > when trying to connect remotely to the client, I get: "Remote Desktop Web
> > > > > > > Connection ActiveX control could not be installed. A connection cannnot
> > > > > > > be
> > > > > > > made without a working installed version of the control Please contact
> > > > > > > the
> > > > > > > server administrator."
> > > > > > >
> > > > > > > Please help. I am the administrator. I have added my server to trusted
> > > > > > > sites, created the certificate, installed IIS and remote desktop.
> > > > > > > Security
> > > > > > > is set to low on trusted sites (probably dangerous, and it doesn't solve
> > > > > > > my
> > > > > > > problem).
> > > > > > > --
> > > > > > > Thanks.
> > > > > > > Sammie SBS 2003, XP PRO, OFFICE 2003 IE7
> > > > > >
> > > > > >

You are a figgin' genius! I have been searching for this answer forever!

Thanks soooooooooo much!!!

Hi,

I have the same problem butI cannot figure out what
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\ shold mean????
Please advise me.

"RTSIT" wrote:

> Remote Web Workplace doesn't actually use the "Remote Desktop Connection"
> program that’s normally used to access a machine directly. It connects using
> an ActiveX control that allows Internet Explorer to run Remote Desktop. The
> plugin is required when using the RWW and is displayed in internet options,
> Programs, Manage Add-Ons window as 'Microsoft Terminal Services Client
> Control (redist)'.
> The problem with new installs of XP SP3 is the ActiveX control never gets
> installed properly in the first place, or you could just go to the Manage
> Add-Ons and activate the MSTSC client control plug-in.
> Delete the following Registry Key, and then you will be able to install the
> activex control as needed. This is a per user setting, so you’ll have to do
> it for every user affected by this issue.
> NOTE: As usual, backup any registry keys you delete as a precaution
> HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7584C670-2274-4EFB-B00B-D6AABA6D3850}
> We’re not sure of the security impact at this point, so you should do your
> own testing prior to deploying to a production machine.
>
>
> "BKB" wrote:
>
> > I have the same issue. Has anyone found a fix for this situation?
> >
> > "JimC" wrote:
> >
> > > My situation is the same. I do not see RDP in the list of add ons. I cannot
> > > download the ActiveX control either. I've seen this situation described on
> > > at least two other tech groups. No one seems to have an answer but the
> > > problem seems to affect a number of us.
> > >
> > > "nnbylsm" wrote:
> > >
> > > > Hello Robert:
> > > >
> > > > I have the same problem as Sammie but I do not see RDP or Terminal client
> > > > in the list of add ons. If I did see them I could enable them. ColinWH posted
> > > > deleting
> > > >
> > > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7390f3d8-0439-4c05-91e3-cf5b290c3d0}
> > > > HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4eb89ff4-7f78-4aof-8b8d-2bfo2e94e4b2}
> > > >
> > > > I tried this and I still do not see Terminal Services Client or RDP in the
> > > > Mange Addons to enable.
> > > >
> > > > Any other suggestions.
> > > >
> > > > Thanks
> > > >
> > > >
> > > > "Robert L. (MS-MVP)" wrote:
> > > >
> > > > > Are they XP SP3? We have seen many cases like thins one. You may need to add
> > > > > the RDP Client Control to IE add-on. This search result may help. Please
> > > > > post back with the result.
> > > > >
> > > > > This portion of the Remote Web Workplaces requires the Microsoft ...This
> > > > > portion of the Remote Web Workplaces requires the Microsoft Remote Desktop
> > > > > ActiveX Control. Symptom: After upgrading the XP to SP3, you may receive ...
> > > > > www.chicagotech.net/remoteissues/rwwerroe1.htm
> > > > >
> > > > >
> > > > > --
> > > > > Bob Lin, MS-MVP, MCSE & CNE
> > > > > Networking, Internet, Routing, VPN Troubleshooting on
> > > > > http://www.ChicagoTech.net
> > > > > How to Setup Windows, Network, VPN & Remote Access on
> > > > > http://www.HowToNetworking.com
> > > > > "Sammie" <Sammie.TakeThisOut@discussions.microsoft.com> wrote in message
> > > > > news:FFA1E20C-C25D-499B-BB97-4F81C9727248@microsoft.com...
> > > > > > Setting up new laptop and I had none of these problems on 7 other
> > > > > > computers:
> > > > > >
> > > > > > Connecting to the RWW: From company internal website, clicking on the RWW
> > > > > > link, I get: "This portion of the remote web workplace requires the
> > > > > > microsoft
> > > > > > remote desktop activex control. Your browser's security settings may be
> > > > > > preventing you from downloading activex controls. Adjust these settings,
> > > > > > and
> > > > > > try to connect again."
> > > > > >
> > > > > > Connecting to the Client: And from the RWW (accessed in another manner)
> > > > > > when trying to connect remotely to the client, I get: "Remote Desktop Web
> > > > > > Connection ActiveX control could not be installed. A connection cannnot
> > > > > > be
> > > > > > made without a working installed version of the control Please contact
> > > > > > the
> > > > > > server administrator."
> > > > > >
> > > > > > Please help. I am the administrator. I have added my server to trusted
> > > > > > sites, created the certificate, installed IIS and remote desktop.
> > > > > > Security
> > > > > > is set to low on trusted sites (probably dangerous, and it doesn't solve
> > > > > > my
> > > > > > problem).
> > > > > > --
> > > > > > Thanks.
> > > > > > Sammie SBS 2003, XP PRO, OFFICE 2003 IE7
> > > > >
> > > > >

Thank you, thank you, thank you!!! I've been looking for the answer to this
for almost a year now! I can finally connect to my computer at work. IT guy
at work was stumped. You are a god send.

"Robert L. (MS-MVP)" wrote:

> Are they XP SP3? We have seen many cases like thins one. You may need to add
> the RDP Client Control to IE add-on. This search result may help. Please
> post back with the result.
>
> This portion of the Remote Web Workplaces requires the Microsoft ...This
> portion of the Remote Web Workplaces requires the Microsoft Remote Desktop
> ActiveX Control. Symptom: After upgrading the XP to SP3, you may receive ...
> www.chicagotech.net/remoteissues/rwwerroe1.htm
>
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "Sammie" <Sammie.RemoveThis@discussions.microsoft.com> wrote in message
> news:FFA1E20C-C25D-499B-BB97-4F81C9727248@microsoft.com...
> > Setting up new laptop and I had none of these problems on 7 other
> > computers:
> >
> > Connecting to the RWW: From company internal website, clicking on the RWW
> > link, I get: "This portion of the remote web workplace requires the
> > microsoft
> > remote desktop activex control. Your browser's security settings may be
> > preventing you from downloading activex controls. Adjust these settings,
> > and
> > try to connect again."
> >
> > Connecting to the Client: And from the RWW (accessed in another manner)
> > when trying to connect remotely to the client, I get: "Remote Desktop Web
> > Connection ActiveX control could not be installed. A connection cannnot
> > be
> > made without a working installed version of the control Please contact
> > the
> > server administrator."
> >
> > Please help. I am the administrator. I have added my server to trusted
> > sites, created the certificate, installed IIS and remote desktop.
> > Security
> > is set to low on trusted sites (probably dangerous, and it doesn't solve
> > my
> > problem).
> > --
> > Thanks.
> > Sammie SBS 2003, XP PRO, OFFICE 2003 IE7
>
>