CREATIVE ZEN NOT RECOGNIZED

Short answer 1:

Be patient things might change with an upgrade?!
But who will put the effort into it? Microsoft or Creative See anser 3 below.

Short answer 2:

Sell your creative by an Ipod, by doing so you solve to problems...no
microsoft dependency and no buggy creative software (i have to reset my
player at least once a week)

This is my respondance with creative.
Summirezed sorry we can't help you. But maybe you will find something
usefull in it. They are kind and well willing in their communication





Dear Sander,

Thank you for replying back to us.

The MTP (Media Transfer Protocol) that the player use to communicate
with the computer is a developed by Microsoft, so it does sound a bit
strange that they would push the entire problem on our shoulder. However
we will be looking for a solution regardless of who's to blame, but if
the problem lies with MTP, only Microsoft will be able to solve the
problem.

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================


Original Message Follows:
------------------------
Dear Olav,

Thanx for trying to help me. I will downgrade to wmp10 for the time
being.

I have to say that microsoft is pushing the ball to you guys. They say
that creative is working on this problem and hopefully soon come with a
solution. So if you wait for microsoft...it could take a while

Cheers,
Sander

________________________________

Van: CLE Customer Support [mailto:support@europe.creative.com]
Verzonden: wo 28-5-2008 18:46
Aan: Delden, Sander van
Onderwerp: RE: CLE - Technical Support Request (KMM16833050I110L0KM)






Dear Sander,

Thank you for replying back to us.

I'm afraid at the current time I do not have any other solutions, as the
service pack 3 is quite new, it is yet to see if the problem is related
to the our software or if there has to come a solution from Microsoft.

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================


Original Message Follows:
------------------------

Dear Olav,

Thanks for your the tip.

however, it does not work!! Even when i disable all non vital services.
It does not work.

I hope you have another trick. This one looked promissing....since a
conflict is very plausible because wmp10 runs fine. WMP 11 did run fine
unitll SP3 installation.

To give you some more info. My player works fine on other computers with
WMP11 (here (on these computers sp3 is not installed)

maybe you could tell me on which services/driver/installation files the
player relies...than i could just copy these to my pc individually from
my other computer and keep sp3 (this gives a performance boost on my pc)


cheers
Sander

Van: CLE Customer Support [mailto:support@europe.creative.com]
Verzonden: di 27-5-2008 17:20
Aan: Delden, Sander van
Onderwerp: RE: CLE - Technical Support Request (KMM16825594I110L0KM)






Dear Sander,

Thank you for replying back to us.

Try to run a 'cleanboot' as described in the link below, then see if you
can get connection to Windows Media Player 11:

http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6738

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================


Original Message Follows:
------------------------
Dear Reader,

you just send me the explanation of your FAQ. Enfortunaltly it doesnt
work. Tonight i did it again. But again no recognition.

to be clear on my issue:

WMP 11 worked fine with the ZEN. Untill an update of windows xp prof
sp3. After installing sp3 the ZEN device is not recognized anymore.

Downgrading to WMP 10 works. Now the player works as it should (as fas
as I know).

However I want to use WMP 11 like I did before and i want to use windos
xp sp3.

Is it possible to get ZEN 16GB working with windows xp sp3 and
mediaplayer 11? (on a asus amd dual core system)

Your tip doesnt work enfortunatly

I like to hear how to deal with this bug.

cheers,
Sander

________________________________

Van: CLE Customer Support [mailto:support@europe.creative.com]
Verzonden: ma 26-5-2008 15:57
Aan: Delden, Sander van
Onderwerp: Re: CLE - Technical Support Request (KMM16816904I110L0KM)






Dear Sander,

Thank you for contacting Creative Technical Support.

If you are using Windows Media Player 11 and the player cant get
connected, you should enter the 'Device Manager' and double click
'Portable devices' then right click 'MTP device' and select uninstall.
Once that is done you should click 'Action' and select 'Scan for
hardware changes'.

You can enter 'Device Manager' from 'Start' -> 'Control Panel '->
'System' -> 'Hardware' tab -> 'Device Manager'.

If you are asked for drivers you should direct the search to the
'c:\windows\system32' folder.

Please retain all the previous correspondence when replying to this
email.

Best Regards
Olav
Creative Customer Support Services
Creative Labs Europe

=====================================

Original Message Follows: ------------------------
================================== Subject: CLE - Technical Support
Request Name: Sander E-mail Address: Sander.vandelden DeleteThis @wur.nl Self
Description: Advanced PC User Region: Europe Country: Netherlands
Support Inquiry: 0 Product: ZEN CCPP Certificate Number: Serial Number:
2161749m01326t Purchase Date: Operating System: Windows XP Creative
Model Number: DVP-FL0001 Computer Brand/Model: Processor/CPU: Memory:
BIOS Type/Revision: System Board/Chipset: ASUS nforce 430 Detailed
Problem Description: After installing windows sp3 my player is not
recognised. It always worked with windows media player 11 after
installing sp3 it doesnt work anymore. Solution = downgrading to wmp10
this works. However when i upgrade to wmp11 again it cant find it. So i
have to use wmp10 very annoying espcially when i want to connect the
player at somebody elses home or at work. My reason for buying ZEN is
that it doenst need drivers (as the ipod do). But know it is not
compattible with wmp11 (which are its drivers). Could you please fix
this problem asp. cheers Sander ==================================

I had the same problem as most people on here, I have a Creative ZEN 4GB MP3 player and I have the MTP Device problems. But I found that if you have an SD Card and go to Removable Disk, it treats it as a seperate disk drive and is therefore recognized by the PC. So WMP will find the player ready for sychronization too. After you have the music you want, it will automatically save them to the ZEN music folder. Same goes for video, photos, podcasts, etc. After all your music is transferred go to Memory Card and choose Browse. It will find the SD card with all the music on and it is playable from there. Good luck.

hey everyone. i had the same problem with windows xp not recognising my
creative zen 16gb mp3 player. I had windows xp service pack 3 installed,
but not windows media player 11 (or 10).

This is what I did to get it recognised:
1. Go to start, right click on my computer and click 'manage'
2. Select device manager on left pane.
3. Plug in your creative zen mp3 player. If it is unrecognised by
windows, it should appear on the right pane under 'other devices' with a
question mark.
4. Double click on creative zen on the right pane and it should open a
dialogue box. Click the 'reinstall driver' button, then follow the
instructions to 'install the software automatically' in the next box
that opens (you may need to be connected to the internet for this
step).

Hopefully this should fix the driver for creative zen and windows xp
should be able to recognise the device.:D


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Thank you CBL.
Indeed it was the MTP device drivers required to recognize the Zen V
Plus.
After they installed automatically,a "Portable Device" shows on the
device tree,with the Zen player recognized.
Thanks again,it works!


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I've been working for a solution to this problem for the last 3-4 hours. I've uninstalled the windows xp SP3 and reinstalled SP2 countless times, and scanned the online forums. Your advice worked like a charm, can't tell you how much time and effort you've saved me, not to mention $200.

-Thank You

If you are running Windows XP or higher and trying to install a MP3
Player that you just bought, then you have to install the Microsoft
download "Media Transfer Protocol Porting Kit" (15 mb installed) at the
link
http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862...19-BB26
or else your PC will never recognize your MTP device. And there is an
additional download for Windows XP to install called "Media Transfer
Protocol Enhanced Specification" at the link
http://www.microsoft.com/downloads/details.aspx?familyid=FED98CA6-CA7F...60-B88C

I came across this website looking for help in getting the new Zen I
just bought to be installed as hardware to work on Windows XP. These
downloads for some unkown reasons are not listed at Creative Windows
update website or at Microsoft Windows XP website. Yet without them your
MP3 players can't be used to download music MP3 files. Go figure.
Wikipedia claims that "Support for Media Transfer Protocol in Windows XP
requires the installation of Windows Media Player 10 or higher." I don't
know if this is true or not, but I simply updated to Windows Media
Player 11 at the same time I installed the "Media Tranfer Protocol
Porting Kit" and the "Media Transfer Protocol Enhanced Specification".


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