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Cannot print on vista with printer HP 5550

  
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Cédric

External


Since: Sep 12, 2007
Posts: 1



(Msg. 1) Posted: Wed Sep 12, 2007 12:24 am
Post subject: Cannot print on vista with printer HP 5550
Archived from groups: microsoft>public>windows>vista>print_fax_scan (more info?)
Hello,

I installed my printer HP 5550 on a new laptop running Windows Vista, this
printer was working well on my old machine (Windows XP) but does not work
anymore on Vista!

The printer is correctly detected when plugged in the laptop USB port, Vista
installs the driver and says that everything is OK.

When I print a test page from the HP software it works fine, but when I want
to print from a classic application (wordpad, notepad, adobe reader...) it
does not work at all!
I see the job in the Windows spooler queue but after some seconds this job
disappears (I think I see furtively that the job is canceled, but I am not
sure because the message disappears quickly...)

I have a administrator account so I guess I could print without any problem...

I asked the question on the HP site, and they said that it is probably a
problem with the Vista driver...

Thanks beforehand for your help!
Cédric.
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John Lee Brown

External


Since: Aug 09, 2007
Posts: 38



(Msg. 2) Posted: Wed Sep 12, 2007 7:11 am
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Cédric" <Cédric@discussions.microsoft.com> wrote in message
news:6D7250CF-79BA-495F-A0D5-BDABE7DABEBE@microsoft.com...
> Hello,
>
> I installed my printer HP 5550 on a new laptop running Windows Vista, this
> printer was working well on my old machine (Windows XP) but does not work
> anymore on Vista!
>
> The printer is correctly detected when plugged in the laptop USB port,
> Vista
> installs the driver and says that everything is OK.
>
> When I print a test page from the HP software it works fine, but when I
> want
> to print from a classic application (wordpad, notepad, adobe reader...) it
> does not work at all!
> I see the job in the Windows spooler queue but after some seconds this job
> disappears (I think I see furtively that the job is canceled, but I am not
> sure because the message disappears quickly...)
>
> I have a administrator account so I guess I could print without any
> problem...
>
> I asked the question on the HP site, and they said that it is probably a
> problem with the Vista driver...
>
> Thanks beforehand for your help!
> Cédric.


Have you set the printer as default or tell the software to use that
printer.
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Cédric

External


Since: Sep 12, 2007
Posts: 3



(Msg. 3) Posted: Wed Sep 12, 2007 7:11 am
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"John Lee Brown" wrote:

>
> "Cédric" <Cédric@discussions.microsoft.com> wrote in message
> news:6D7250CF-79BA-495F-A0D5-BDABE7DABEBE@microsoft.com...
> > Hello,
> >
> > I installed my printer HP 5550 on a new laptop running Windows Vista, this
> > printer was working well on my old machine (Windows XP) but does not work
> > anymore on Vista!
> >
> > The printer is correctly detected when plugged in the laptop USB port,
> > Vista
> > installs the driver and says that everything is OK.
> >
> > When I print a test page from the HP software it works fine, but when I
> > want
> > to print from a classic application (wordpad, notepad, adobe reader...) it
> > does not work at all!
> > I see the job in the Windows spooler queue but after some seconds this job
> > disappears (I think I see furtively that the job is canceled, but I am not
> > sure because the message disappears quickly...)
> >
> > I have a administrator account so I guess I could print without any
> > problem...
> >
> > I asked the question on the HP site, and they said that it is probably a
> > problem with the Vista driver...
> >
> > Thanks beforehand for your help!
> > Cédric.
>
>
> Have you set the printer as default or tell the software to use that
> printer.
>
> Yes the printer is the default one
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"Cari

External


Since: Sep 17, 2006
Posts: 817



(Msg. 4) Posted: Wed Sep 12, 2007 7:59 pm
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc...&dlc=en

I love the way HP are blaming it on the driver that THEY WROTE and provided
to Microsoft.

Your printer, as you must have read on the HP website is not really
compatible with Vista, it will print, but that's about all.


--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Cédric" <Cédric@discussions.microsoft.com> wrote in message
news:6D7250CF-79BA-495F-A0D5-BDABE7DABEBE@microsoft.com...
> Hello,
>
> I installed my printer HP 5550 on a new laptop running Windows Vista, this
> printer was working well on my old machine (Windows XP) but does not work
> anymore on Vista!
>
> The printer is correctly detected when plugged in the laptop USB port,
> Vista
> installs the driver and says that everything is OK.
>
> When I print a test page from the HP software it works fine, but when I
> want
> to print from a classic application (wordpad, notepad, adobe reader...) it
> does not work at all!
> I see the job in the Windows spooler queue but after some seconds this job
> disappears (I think I see furtively that the job is canceled, but I am not
> sure because the message disappears quickly...)
>
> I have a administrator account so I guess I could print without any
> problem...
>
> I asked the question on the HP site, and they said that it is probably a
> problem with the Vista driver...
>
> Thanks beforehand for your help!
> Cédric.
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Cédric

External


Since: Sep 12, 2007
Posts: 3



(Msg. 5) Posted: Thu Sep 13, 2007 11:02 pm
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Cari (MS-MVP)" wrote:

> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc...&dlc=en
>
> I love the way HP are blaming it on the driver that THEY WROTE and provided
> to Microsoft.
>
> Your printer, as you must have read on the HP website is not really
> compatible with Vista, it will print, but that's about all.
>
>
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Cédric" <Cédric@discussions.microsoft.com> wrote in message
> news:6D7250CF-79BA-495F-A0D5-BDABE7DABEBE@microsoft.com...
> > Hello,
> >
> > I installed my printer HP 5550 on a new laptop running Windows Vista, this
> > printer was working well on my old machine (Windows XP) but does not work
> > anymore on Vista!
> >
> > The printer is correctly detected when plugged in the laptop USB port,
> > Vista
> > installs the driver and says that everything is OK.
> >
> > When I print a test page from the HP software it works fine, but when I
> > want
> > to print from a classic application (wordpad, notepad, adobe reader...) it
> > does not work at all!
> > I see the job in the Windows spooler queue but after some seconds this job
> > disappears (I think I see furtively that the job is canceled, but I am not
> > sure because the message disappears quickly...)
> >
> > I have a administrator account so I guess I could print without any
> > problem...
> >
> > I asked the question on the HP site, and they said that it is probably a
> > problem with the Vista driver...
> >
> > Thanks beforehand for your help!
> > Cédric.
>
>

They are explaining in the article that I could have problems with the
advanced printer options, but in my case the printer does not print at all! I
don't see printing as an advanced printer option Smile

Moreover, I know that the printer works because if I want to print a test
page via the HP software delivered with the printer, it works!
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"Cari

External


Since: Sep 17, 2006
Posts: 817



(Msg. 6) Posted: Fri Sep 14, 2007 4:48 pm
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
But that's internal to the printer.... nothing to do with the connection
from PC to printer.

Did you try something simple like...... changing the cable? Changing the
USB port?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Cédric" <Cdric.DeleteThis@discussions.microsoft.com> wrote in message
news:9277D8C9-8BC0-4600-B8EC-AD8A961624B4@microsoft.com...
>
> They are explaining in the article that I could have problems with the
> advanced printer options, but in my case the printer does not print at
> all! I
> don't see printing as an advanced printer option Smile
>
> Moreover, I know that the printer works because if I want to print a test
> page via the HP software delivered with the printer, it works!
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Doug

External


Since: Jun 08, 2006
Posts: 145



(Msg. 7) Posted: Fri Sep 14, 2007 7:40 pm
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Cari (MS-MVP)" wrote:

> But that's internal to the printer.... nothing to do with the connection
> from PC to printer.
>
> Did you try something simple like...... changing the cable? Changing the
> USB port?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Cédric" <Cdric.DeleteThis@discussions.microsoft.com> wrote in message
> news:9277D8C9-8BC0-4600-B8EC-AD8A961624B4@microsoft.com...
> >
> > They are explaining in the article that I could have problems with the
> > advanced printer options, but in my case the printer does not print at
> > all! I
> > don't see printing as an advanced printer option Smile
> >
> > Moreover, I know that the printer works because if I want to print a test
> > page via the HP software delivered with the printer, it works!
>
>
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Doug

External


Since: Jun 08, 2006
Posts: 145



(Msg. 8) Posted: Fri Sep 14, 2007 7:44 pm
Post subject: Re: Cannot print on vista with printer HP 5550 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Cari (MS-MVP)" wrote:

> But that's internal to the printer.... nothing to do with the connection
> from PC to printer.
>
> Did you try something simple like...... changing the cable? Changing the
> USB port?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Cédric" <Cdric.DeleteThis@discussions.microsoft.com> wrote in message
> news:9277D8C9-8BC0-4600-B8EC-AD8A961624B4@microsoft.com...
> >
> > They are explaining in the article that I could have problems with the
> > advanced printer options, but in my case the printer does not print at
> > all! I
> > don't see printing as an advanced printer option Smile
> >
> > Moreover, I know that the printer works because if I want to print a test
> > page via the HP software delivered with the printer, it works!
>
> Cedric---I am running the same printer as you are with the same vista version and I can print text and coler prints with it. So it should work with yours.
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