HP Officejet 5610

Yes, agree with you. The AIO software is bundled with HP Photosmart
All-in-One printer. The software consists of Photosmart and the HP Solution
Centre. In HP Solution Centre in Windows Vista (whether Home Premium or
other version of Vista), you can fax, scan, set scan settings, etc). It is
meant to be easy to use, help in your productivity, enable novice user to
use the various and important functions and capability of the AIO HP
printer. The software is bundled with the printer.

Such kind of software are also available on Brother printer. Brother AIO
called the software Control Centre. Very useful and easy to use and helps
in productivty.

Now from what you described, it seems you are missing out on something which
is an essential part of the printer that you purchased - the HP Solution
Centre & probably HP Photosmart software. Why so? If you can tell me the
symptons on the installation problem, I may be able to throw some light as
to what you are going through. You may like to know what I have gone
through after 4 months of 'help' from HP. All the time the 'help' does not
work. Everytime I remind HP of previous unsuccessful 'help', I subject to
more doses of 'help'. HP told me if I don't accept the 'help', I cannot be
'helped' by the HP staff offering the 'help'. So step by step, HP's 'help'
lead me to the final 'help' offer by HP - reformat my PC and hard-disk! You
know what that means all the data and software on my PC has to be ripped
off! And my PC is healthy one - no problem with installing software. HP
claimed it is due to the thousands of software out in the world! I had only
had a couple of software installed From my experience of software
installation and use, almost all software from credible companies can
installed and be used without problem and with co-existence with other
software. Sometime there are difficulty, but I was able to resolve them.
Now and then certain things need to be fixed. The good software companies
would be able to point you to the right solution. For example, some years
back, Symantec guided me to fix the windows registry to solve certain
problem when I reported the specific error diagnostic message generated by
Symantec software, and it worked. With HP and the all-in-one Photosmart
printer C7280, I am getting no where, and the problem remains and HP refuse
to solve the problem, wanting me instead to allow HP to re-format the PC
which is unacceptable to me.

If you are facing the similar type of problem, do let me know.



"DJT" <dtope.RemoveThis@hotmail.com.au> wrote in message
news:nval74tsd72pkkaegef7mp27upb2jh84o5@4ax.com...
> On Sun, 13 Jul 2008 07:32:45 -0600, bjr <bj-nospam.RemoveThis@comcast.net> wrote:
>
>>Vista Home Premium doesn't have fax software - you need to get Business
>>or Ultimate to get the built in MS fax software. You can, however, get
>>free fax software on the internet (google for it)that will work with
>>Vista Home Premium.
>>I have a Canon 530 AIO (copy, scan.print,fax) that I set up with my
>>wife's Vista Home Premium computer (fax modem came with the system but
>>no fax software). The fax is built in to the AIO and you do NOT need
>>separate fax software to fax. RTFM, you push buttons on the AIO. I have
>>faxed a 38 page document with it. Like a regular fax machine, you need a
>>hard copy to fax something. It even works over Comcast Voice phone
>>service.
>>A quick review of your 6310 manual leads me to believe that the 6310 fax
>>is built in and works like my 530; i.e. it works like a regular fax
>>machine. HP's software may have fax software built in - it doubt it,
>>though. I suspect you will have to install the above mentioned software
>>if your goal is to fax a document from Vista (use fax software to
>>install a fax printer to fax a document via a fax modem - you do have
>>one , right?)
>>
>>DJT wrote:
>>
>>> I have a similar problem with a HP OJ 6310. I thought that it would
>>> fax when installed on Vista Home Premium( which has no Fax facility),
>>> but found ot from HP Support?? that is won't work without Vista
>>> Business or Utimate.
>>> Maybe they BS'ing me as you can't get you printer to work with Vista
>>> Ultimate either
>>>
>>>
>>> DJT
> Thanks for the comments.
> Yes I can fax from the HP OJ 6310 using hardcopy.
> The whole point of buying the 6310 was to be able to fax from Vista.
> There is no indication on the box that it will not work with Vista
> Home Premium.
> I know that I need Vista Business or Ultimate to have built in fax, I
> thought that HP would supply suitable software with AIO to enable it
> to Fax in all versions of Vista. This was where I was apprently
> mistaken.
> If I want to fax a document without having to print a hardcopy first I
> send it using my old computer that runs XP
>
> If the AIO will only Fax within Vista Business or Ultimate I think
> that the information about the printer should have said so before I
> bought it.
>
> PS the printer came with an offer for a redeemable portable Hard drive
> which I just recieved today, Printer was purchased 4.4.08
>
>
> DJT