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Vista fails to get IP from router

 
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Kerry Brown

External


Since: Jun 12, 2006
Posts: 2534



(Msg. 9) Posted: Fri Jun 20, 2008 12:15 am
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: microsoft>public>windows>vista>networking_sharing (more info?)

Yes, it's the right link. Follow the instructions to start an elevated
command prompt then type in those commands. They will disable some of the
advanced networking features in Vista. These advanced features are not
compatible with some NICs, switches, routers, etc. It's a troubleshooting
step to eliminate this being the source of the problem.

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/



"churin" <churin.DeleteThis@new.postalias> wrote in message
news:elNXK9h0IHA.2068@TK2MSFTNGP05.phx.gbl...
>I downloaded and tried the latest driver but to no avail.
> I visited the linked website but could not find any relevant info. I
> wonder if it is the correct link.
>
> Kerry Brown wrote:
>> I'd make sure you have the latest driver for your NIC then try the
>> following with a static IP.
>>
>> http://silverstr.ufies.org/blog/archives/001035.html
>>
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Spike9458

External


Since: Feb 18, 2008
Posts: 11



(Msg. 10) Posted: Fri Jun 20, 2008 7:07 am
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Okay,

Have you checked with router mfr website for updated firmware? Make
sure your computer static IP address is unique from the other 3
computers. If you assign a static IP outside the range of reserved
DHCP addresses, you'll minimize the risk of duplicate IPs

Some troubleshooting thoughts.

If you do have 3 other computers that are working on this router and
the one that does not, the problem is probably one of the following:

1. NIC on your PC
2. Network Cable between your computer and the router. (Does the light
that corresponds to the router port you are using light up when
plugged in?)
3. Bad port on the router.
4. Firewall
5. Your router is not compatible with Vista 64 (not likely)

First, does the link light on the network adapter on your PC light
up?
If not,
First plug the cable into one of the ports on the router that you
know works.
Then, click start/run/cmd <enter> (run as administrator)
then run these 2 commands: IPCONFIG /RELEASE, THEN IPCONFIG /
RENEW
If that works, you found the problem - bad port on the
router.
If not,
Run a different cable that you know works from your computer to
the router.
If that works, you found the problem - bad cable.

Anytime you make a port change or cable change, run the 2 ipconfig
commands above just to be starting with a fresh lease.

Look at the exceptions tab in the Windows Firewall and be sure the
routing and remote access is checked. Look at the other items and see
if any others might need to be checked.

Sorry I'm scattered, hectic morning,

--Jim




On Jun 19, 8:58 pm, churin <chu... DeleteThis @new.postalias> wrote:
> Hi,
>
> The PC is a desktop type and has no wireless adapter.
> The Network Sharing Center shows This Computer - Unidentified Network -
> Internet. There are ! mark between This Computer and Unidentified
> Netword and X mark between Unidentified Network and Internet.
> Ping to the router gateway address does not go through(100% packet loss).
> Neither DHCP nor static IP works.
> With static IP turned off, ipconfig /all returns assigned IP of
> 169.254.21.137.
>
>
>
> Spike9458 wrote:
> > Hi there,
>
> > Not to overlook the obvious, but are you sure is your wireless adapter
> > on?
> > When you right-click the wireless icon in the system tray, select
> > 'connect to a network' ... is anything listed?
> > Does the Network Sharing Center show you anything of value? I should
> > show you 3 icons; your computer, the WAP, and the internet, with a
> > fine double-green line between if connected, a red X if not.
> > Have you tried to ping the routers IP address?
> > Does it work if you use DHCP instead of static IP?
> > Does running the command IPCONFIG /ALL (start/run/cmd, then c:
> > \ipconfig /all) tell you anything under the Wireless LAN adapter
> > Wireless Network Connection? It should show the IPv4 address (most
> > default to 192.168.1.1 for home wireless, unless you changed it). If
> > that appears, the subnet mask should be 255.255.255.0.
>
> > --Jim
>
> > On Jun 19, 11:15 am, churin <chu... DeleteThis @new.postalias> wrote:
> >> I downloaded and tried the latest driver but to no avail.
> >> I visited the linked website but could not find any relevant info. I
> >> wonder if it is the correct link.
>
> >> Kerry Brown wrote:
> >>> I'd make sure you have the latest driver for your NIC then try the
> >>> following with a static IP.
> >>>http://silverstr.ufies.org/blog/archives/001035.html-Hide quoted text -
> >> - Show quoted text -- Hide quoted text -
>
> - Show quoted text -
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Chuck [MVP]

External


Since: Jul 03, 2007
Posts: 459



(Msg. 11) Posted: Fri Jun 20, 2008 6:45 pm
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On Wed, 18 Jun 2008 22:36:50 +0900, churin <churin DeleteThis @new.postalias> wrote:

>I just installed Vista x64 and found it failed to connect to my home
>network. Diagnostic indicates the Vista is failing to get IP from the
>router. This did not happen when I installed Vista x86 or XP x86, x64.
>Other machine running these OSes have no connection problem.
>What could be wrong with the Vista x64?

Check the DHCP Broadcast setting in Vista.
<http://networking.nitecruzr.net/2006/12/windows-xp-and-vista-on-lan-together.html#Connectivity>
http://networking.nitecruzr.net/2006/12/windows-xp-and-vista-on-lan-to...her.htm

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://networking.nitecruzr.net/
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churin

External


Since: Jun 09, 2006
Posts: 389



(Msg. 12) Posted: Fri Jun 20, 2008 7:02 pm
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I tried that but noticed no effect on the problem.
Kerry Brown wrote:
> Yes, it's the right link. Follow the instructions to start an elevated
> command prompt then type in those commands. They will disable some of
> the advanced networking features in Vista. These advanced features are
> not compatible with some NICs, switches, routers, etc. It's a
> troubleshooting step to eliminate this being the source of the problem.
>
Back to top
Login to vote
Kerry Brown

External


Since: Jun 12, 2006
Posts: 2534



(Msg. 13) Posted: Fri Jun 20, 2008 7:02 pm
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

It sounds like the NIC driver for Vista x64 is causing a problem. You've
pretty much eliminated every thing else. What AV/Security software is on the
computer? What is the NIC?

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/



"churin" <churin.RemoveThis@new.postalias> wrote in message
news:u8iFEny0IHA.3968@TK2MSFTNGP04.phx.gbl...
>I tried that but noticed no effect on the problem.
> Kerry Brown wrote:
>> Yes, it's the right link. Follow the instructions to start an elevated
>> command prompt then type in those commands. They will disable some of the
>> advanced networking features in Vista. These advanced features are not
>> compatible with some NICs, switches, routers, etc. It's a troubleshooting
>> step to eliminate this being the source of the problem.
>>
Back to top
Login to vote
churin

External


Since: Jun 09, 2006
Posts: 389



(Msg. 14) Posted: Fri Jun 20, 2008 8:07 pm
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Spike9458 wrote:
> Okay,
>
> Have you checked with router mfr website for updated firmware?
I checked vendor's tech support and confirmed that the router I am using
supports Vista without updating the firmware.

> Make sure your computer static IP address is unique from the other 3
> computers. If you assign a static IP outside the range of reserved
> DHCP addresses, you'll minimize the risk of duplicate IPs
This PC is normally used with a static IP when other OS is booted. I
tried DHCP assigned IP for an experimental purpose. When it is a static
IP, it IS out of DHCP range.
>
> Some troubleshooting thoughts.
>
> If you do have 3 other computers that are working on this router and
> the one that does not, the problem is probably one of the following:
>
> 1. NIC on your PC
> 2. Network Cable between your computer and the router. (Does the light
> that corresponds to the router port you are using light up when
> plugged in?)
> 3. Bad port on the router.
Please note that this machine is multiple boot OS system and 5 different
OSes are installed(W2K,WX86,WX64,WV86,WV64). So the the same NIC, the
same network cable and the same port are used for any one of these OSes.
The problem is only with Vista x64.
> 4. Firewall
I turned off the firewall but there was not effect on the problem.
> 5. Your router is not compatible with Vista 64 (not likely)
As stated above the vendor says the router supports Vista.

>
> First, does the link light on the network adapter on your PC light
> up?
> If not,
> First plug the cable into one of the ports on the router that you
> know works.
> Then, click start/run/cmd <enter> (run as administrator)
> then run these 2 commands: IPCONFIG /RELEASE, THEN IPCONFIG /
> RENEW
> If that works, you found the problem - bad port on the
> router.
> If not,
> Run a different cable that you know works from your computer to
> the router.
> If that works, you found the problem - bad cable.
>
> Anytime you make a port change or cable change, run the 2 ipconfig
> commands above just to be starting with a fresh lease.
>
> Look at the exceptions tab in the Windows Firewall and be sure the
> routing and remote access is checked. Look at the other items and see
> if any others might need to be checked.
>
> Sorry I'm scattered, hectic morning,
>
> --Jim
>
>
>
>
> On Jun 19, 8:58 pm, churin <chu....TakeThisOut@new.postalias> wrote:
>> Hi,
>>
>> The PC is a desktop type and has no wireless adapter.
>> The Network Sharing Center shows This Computer - Unidentified Network -
>> Internet. There are ! mark between This Computer and Unidentified
>> Netword and X mark between Unidentified Network and Internet.
>> Ping to the router gateway address does not go through(100% packet loss).
>> Neither DHCP nor static IP works.
>> With static IP turned off, ipconfig /all returns assigned IP of
>> 169.254.21.137.
>>
>>
>>
>> Spike9458 wrote:
>>> Hi there,
>>> Not to overlook the obvious, but are you sure is your wireless adapter
>>> on?
>>> When you right-click the wireless icon in the system tray, select
>>> 'connect to a network' ... is anything listed?
>>> Does the Network Sharing Center show you anything of value? I should
>>> show you 3 icons; your computer, the WAP, and the internet, with a
>>> fine double-green line between if connected, a red X if not.
>>> Have you tried to ping the routers IP address?
>>> Does it work if you use DHCP instead of static IP?
>>> Does running the command IPCONFIG /ALL (start/run/cmd, then c:
>>> \ipconfig /all) tell you anything under the Wireless LAN adapter
>>> Wireless Network Connection? It should show the IPv4 address (most
>>> default to 192.168.1.1 for home wireless, unless you changed it). If
>>> that appears, the subnet mask should be 255.255.255.0.
>>> --Jim
>>> On Jun 19, 11:15 am, churin <chu....TakeThisOut@new.postalias> wrote:
>>>> I downloaded and tried the latest driver but to no avail.
>>>> I visited the linked website but could not find any relevant info. I
>>>> wonder if it is the correct link.
>>>> Kerry Brown wrote:
>>>>> I'd make sure you have the latest driver for your NIC then try the
>>>>> following with a static IP.
>>>>> http://silverstr.ufies.org/blog/archives/001035.html-Hide quoted text -
>>>> - Show quoted text -- Hide quoted text -
>> - Show quoted text -
>
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churin

External


Since: Jun 09, 2006
Posts: 389



(Msg. 15) Posted: Fri Jun 20, 2008 10:05 pm
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

No AV software is installed. No other application software is installed.
The NIC is integrated in the mobo and is Broadcom BCM5705 Gigabit
Ethernet Controller. The latest NIC driver for Vista x64 was downloaded
from Broadcom and was installed.

Kerry Brown wrote:
> It sounds like the NIC driver for Vista x64 is causing a problem. You've
> pretty much eliminated every thing else. What AV/Security software is on
> the computer? What is the NIC?
>
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Kerry Brown

External


Since: Jun 12, 2006
Posts: 2534



(Msg. 16) Posted: Fri Jun 20, 2008 10:05 pm
Post subject: Re: Vista fails to get IP from router [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

The Broadcom Gigabit NICs caused fits with Server 2003 when SP2 was
released. The same thing may be happening with Vista x64. See if anything in
the following link can be applied to Vista.

http://blogs.technet.com/sbs/archive/2007/04/24/common-networking-issu...after-a

Have you tried the motherboard manufacturer's driver? As a last resort I'd
stick another NIC in the computer and see if that works. That would confirm
a driver problem.

--
Kerry Brown
MS-MVP - Windows Desktop Experience: Systems Administration
http://www.vistahelp.ca/phpBB2/



"churin" <churin DeleteThis @new.postalias> wrote in message
news:OxuaLN00IHA.1772@TK2MSFTNGP03.phx.gbl...
> No AV software is installed. No other application software is installed.
> The NIC is integrated in the mobo and is Broadcom BCM5705 Gigabit Ethernet
> Controller. The latest NIC driver for Vista x64 was downloaded from
> Broadcom and was installed.
>
> Kerry Brown wrote:
>> It sounds like the NIC driver for Vista x64 is causing a problem. You've
>> pretty much eliminated every thing else. What AV/Security software is on
>> the computer? What is the NIC?
>>
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