Calling John Inzer

I'll add that the same crash problem occurs with all the radio stations
listed in the WMP media guide and thus accessed directly from within the
WMP.


"zachd [MSFT]" <zachd RemoveThis @nomailplz.online.microsoft.com> wrote in message
news:1EFCC34F-5DE2-4221-AA4A-BFC2BA6726E4@microsoft.com...
>
> That's slightly good news in the sense that it moves us forward in
> diagnosis. So go to the Problem Reports and Solutions Center again.
> Check for Solutions first. Then - what's the Problem History data for this
> new crash?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.

Could you submit the error report and then verify what fault bucket number
you get? This could theoretically be related to nvappfilter.dll (not
Vista-compatible as far as I'm aware), but I'm not certain.

Given the vagueness of the below data, I would think that it would be
impossible for anyone to solve it given the data so far. The actual crash
DMP file produced might be interesting to look at, but short of that I don't
think anyone would be able to use their psychic powers to guess to a
solution here. Still, it's good to know that there's nothing *immediately*
obviously wrong here based upon the data so far, so it doesn't look like
you're overlooking something obvious. =\

-Z
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"jaycee" <jayceexspam.TakeThisOut@hotmail.com> wrote in message
news:72995156-80A6-4EE2-B6FB-B73CE8017C81@microsoft.com...
> Thanks for your time!
>
> That's using your link:
>
> Log Name: Application
> Source: Application Error
> Date: 5/14/2008 5:53:01 AM
> Event ID: 1000
> Task Category: (100)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: HPa6385L
> Description:
> Faulting application wmplayer.exe, version 11.0.6001.7000, time stamp
> 0x47919356, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> 0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process id
> 0x1534, application start time 0x01c8b54c16905e69.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Application Error" />
> <EventID Qualifiers="0">1000</EventID>
> <Level>2</Level>
> <Task>100</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-05-13T22:53:01.000Z" />
> <EventRecordID>12867</EventRecordID>
> <Channel>Application</Channel>
> <Computer>HPa6385L</Computer>
> <Security />
> </System>
> <EventData>
> <Data>wmplayer.exe</Data>
> <Data>11.0.6001.7000</Data>
> <Data>47919356</Data>
> <Data>ntdll.dll</Data>
> <Data>6.0.6001.18000</Data>
> <Data>4791a7a6</Data>
> <Data>c0000374</Data>
> <Data>000b015d</Data>
> <Data>1534</Data>
> <Data>01c8b54c16905e69</Data>
> </EventData>
> </Event>
>
>
> "zachd [MSFT]" <zachd.TakeThisOut@nomailplz.online.microsoft.com> wrote in message
> news:1EFCC34F-5DE2-4221-AA4A-BFC2BA6726E4@microsoft.com...
>>
>> That's slightly good news in the sense that it moves us forward in
>> diagnosis. So go to the Problem Reports and Solutions Center again.
>> Check for Solutions first. Then - what's the Problem History data for
>> this new crash?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "jaycee" <jayceexspam.TakeThisOut@hotmail.com> wrote in message
>> news:0E5AF4E4-46AB-4454-AC70-111628848474@microsoft.com...
>>> Using your link Windows Media Player opens and then crashes immediately
>>> without further ado while it is "connecting to the media" with the boxed
>>> message "Windows Media Player has stopped working".
>>>
>>>
>>>
>>>
>>> "zachd [MSFT]" <zachd.TakeThisOut@nomailplz.online.microsoft.com> wrote in message
>>> news:D0688333-BDFF-4755-BB90-B7EA7FA50973@microsoft.com...
>>>>
>>>> OK, so you're trying to use sites that use the player as an add-on.
>>>>
>>>> What happens if you open
>>>> http://citadelcc-KGO-AM.wm.llnwd.net/citadelcc_KGO_AM
>>>> directly within Windows Media Player?
>>>>
>>>> --
>>>> Speaking for myself only.
>>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>> --
>>>> "jaycee" <jayceexspam.TakeThisOut@hotmail.com> wrote in message
>>>> news:947621C3-C6F8-469F-A1EE-D7907DC11144@microsoft.com...
>>>>> http://www.kgoam810.com/listenlive.asp
>>>>>
>>>>> http://www.accuradio.com/latin/
>>>>>
>>>>> I've gone through all my bookmarked radios. All stations that stream
>>>>> with an embedded WMP will open the player which will then crash
>>>>> immediately at the "connecting" stage (with the IE stopped working
>>>>> message).
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> "zachd [MSFT]" <zachd.TakeThisOut@nomailplz.online.microsoft.com> wrote in message
>>>>> news:463C8755-F462-4E69-BE44-FEAB048EC92A@microsoft.com...
>>>>>>
>>>>>> That's a pretty generic set of data, unfortunately.
>>>>>>
>>>>>> What's a sample URL that causes this failure? Does the player work
>>>>>> correctly? If you open the exact content URL from within the player
>>>>>> as opposed to from within IE, does it then work?
>>>>>>
>>>>>> I would strongly suspect that given this general failure area (a
>>>>>> failure of a browser object (yes, this includes the player here!)) it
>>>>>> might be easily possible to resolve this if looking at this as an IE
>>>>>> crash. If the player crashes, that data might be more specific and
>>>>>> interesting. Otherwise, I would suspect that it would likely require
>>>>>> the generated DMP crash file in order to really assess this issue
>>>>>> properly. =\
>>>>>>
>>>>>> --
>>>>>> Speaking for myself only.
>>>>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>> --
>>>>>> "jaycee" <jayceexspam.TakeThisOut@hotmail.com> wrote in message
>>>>>> news:CAD72552-AE84-4AA9-960E-603376AB1CAB@microsoft.com...
>>>>>>> Log Name: Application
>>>>>>> Source: Application Error
>>>>>>> Date: 5/13/2008 11:49:21 AM
>>>>>>> Event ID: 1000
>>>>>>> Task Category: (100)
>>>>>>> Level: Error
>>>>>>> Keywords: Classic
>>>>>>> User: N/A
>>>>>>> Computer: HPa6385L
>>>>>>> Description:
>>>>>>> Faulting application iexplore.exe, version 7.0.6001.18000, time
>>>>>>> stamp 0x47918f11, faulting module ntdll.dll, version 6.0.6001.18000,
>>>>>>> time stamp 0x4791a7a6, exception code 0xc0000374, fault offset
>>>>>>> 0x000b015d, process id 0x58c, application start time
>>>>>>> 0x01c8b4b4505f45a7.
>>>>>>> Event Xml:
>>>>>>> <Event
>>>>>>> xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>>>>>>> <System>
>>>>>>> <Provider Name="Application Error" />
>>>>>>> <EventID Qualifiers="0">1000</EventID>
>>>>>>> <Level>2</Level>
>>>>>>> <Task>100</Task>
>>>>>>> <Keywords>0x80000000000000</Keywords>
>>>>>>> <TimeCreated SystemTime="2008-05-13T04:49:21.000Z" />
>>>>>>> <EventRecordID>12720</EventRecordID>
>>>>>>> <Channel>Application</Channel>
>>>>>>> <Computer>HPa6385L</Computer>
>>>>>>> <Security />
>>>>>>> </System>
>>>>>>> <EventData>
>>>>>>> <Data>iexplore.exe</Data>
>>>>>>> <Data>7.0.6001.18000</Data>
>>>>>>> <Data>47918f11</Data>
>>>>>>> <Data>ntdll.dll</Data>
>>>>>>> <Data>6.0.6001.18000</Data>
>>>>>>> <Data>4791a7a6</Data>
>>>>>>> <Data>c0000374</Data>
>>>>>>> <Data>000b015d</Data>
>>>>>>> <Data>58c</Data>
>>>>>>> <Data>01c8b4b4505f45a7</Data>
>>>>>>> </EventData>
>>>>>>> </Event>
>>>>>>>
>>>>>>> "zachd [MSFT]" <zachd.TakeThisOut@nomailplz.online.microsoft.com> wrote in
>>>>>>> message news:OVMOadKtIHA.4528@TK2MSFTNGP03.phx.gbl...
>>>>>>>>
>>>>>>>> Click through to the "View Problem History" there - what is the
>>>>>>>> data for this specific issue? The link I pointed you to has how to
>>>>>>>> dig this information up if you don't know how.
>>>>>>>>
>>>>>>>> --
>>>>>>>> Speaking for myself only.
>>>>>>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>>> rights.
>>>>>>>> --
>>>>>>>> "jaycee" <jayceexspam.TakeThisOut@hotmail.com> wrote in message
>>>>>>>> news:3BE7F11F-7C8E-4857-9FA5-F9DC4AA9BBF3@microsoft.com...
>>>>>>>>> Nothing more enlightening than "Internet explorer/ Stopped
>>>>>>>>> working/time/Report sent". And "No new solution found".
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> "zachd [MSFT]" <zachd.TakeThisOut@nomailplz.online.microsoft.com> wrote in
>>>>>>>>> message news:%23zv1OlGtIHA.2068@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>>
>>>>>>>>>> What is the fault data for this crash according to the Problem
>>>>>>>>>> Reports and Solutions Center control panel's View Problem
>>>>>>>>>> History:
>>>>>>>>>> http://zachd.com/pss/pss.html#bucket
>>>>>>>>>> ?
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Speaking for myself only.
>>>>>>>>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers
>>>>>>>>>> no rights.
>>>>>>>>>> --
>>>>>>>>>> "jaycee" <jayceexspam.TakeThisOut@hotmail.com> wrote in message
>>>>>>>>>> news:1968899B-977B-4D00-B610-085445A2B983@microsoft.com...
>>>>>>>>>>> The problem is not with IE7. It is with WMP. I can surf the net
>>>>>>>>>>> using E7 with no more than the occasional crash like everyone
>>>>>>>>>>> else. The problem specifically occurs when I open an Internet
>>>>>>>>>>> radio web site and open their WMP player to stream their program
>>>>>>>>>>> in. After the initial installation the player will close down
>>>>>>>>>>> with the "IE7 has stopped working" message before the streaming
>>>>>>>>>>> has started.
>>>>>>>>>>> That's why I thought that your previous link, as it applies to
>>>>>>>>>>> WMP, could be of use.
>>>>>>>>>>>
>>>>>>>>>>> I've tried IE7 without any add-ons. Doesn't help and not much
>>>>>>>>>>> works without them, anyway. And I've restored to the SP1 install
>>>>>>>>>>> date.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> "John Inzer" <oobie.TakeThisOut@doobie.xyz> wrote in message
>>>>>>>>>>> news:OtajHh$sIHA.4716@TK2MSFTNGP06.phx.gbl...
>>>>>>>>>>>>I don't think the article in question applies to your issue.
>>>>>>>>>>>>
>>>>>>>>>>>> Maybe the following links will lead to a solution:
>>>>>>>>>>>>
>>>>>>>>>>>> Internet Explorer stops responding, stops
>>>>>>>>>>>> working, or restarts
>>>>>>>>>>>> http://support.microsoft.com/gp/pc_ie_intro
>>>>>>>>>>>>
>>>>>>>>>>>> (926449) Internet Explorer 7 does not start or
>>>>>>>>>>>> stops responding
>>>>>>>>>>>> http://support.microsoft.com/kb/926449/en-us
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> John Inzer
>>>>>>>>>>>> Digital Media MVP
>>>>>>>>>>>>
>>>>>>>>>>>> Notice
>>>>>>>>>>>> This is not tech support
>>>>>>>>>>>> I am a volunteer
>>>>>>>>>>>>
>>>>>>>>>>>> Solutions that work for
>>>>>>>>>>>> me may not work for you
>>>>>>>>>>>>
>>>>>>>>>>>> Proceed at your own risk
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> =======================================
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>> Vista Ultimate SP1. Since installing SP1 a week ago I can no
>>>>>>>>>>>>> longer
>>>>>>>>>>>>> use the WMP player of many internet radio stations. The
>>>>>>>>>>>>> different
>>>>>>>>>>>>> players open OK, play the regulatory sponsor introductory
>>>>>>>>>>>>> message but
>>>>>>>>>>>>> as soon as they get into connecting and streaming they shut
>>>>>>>>>>>>> down with
>>>>>>>>>>>>> a message that IE7 has stopped working. By itself WMP plays OK
>>>>>>>>>>>>> all
>>>>>>>>>>>>> VDO and Audio files on my PC.
>>>>>>>>>>>>> I was checking your answer to another WMP11 problem (see
>>>>>>>>>>>>> below) but
>>>>>>>>>>>>> hesitated to type the two lines in "run" since it says that
>>>>>>>>>>>>> Vista
>>>>>>>>>>>>> requires a higher level (?). I looked at the web site given by
>>>>>>>>>>>>> the
>>>>>>>>>>>>> link but don't quite understand what is meant by a "higher
>>>>>>>>>>>>> level".
>>>>>>>>>>>>>
>>>>>>>>>>>>> Can I type these two lines in my Vista "run" (and hope it
>>>>>>>>>>>>> fixes the
>>>>>>>>>>>>> problem) or not? Or do you have another possible solution for
>>>>>>>>>>>>> my
>>>>>>>>>>>>> problem?
>>>>>>>>>>>>> I posted my problem on the media player support group but no
>>>>>>>>>>>>> answer
>>>>>>>>>>>>> so far.
>>>>>>>>>>>>> ColinG wrote:
>>>>>>>>>>>>>> This program will not start and I can find no way to correct
>>>>>>>>>>>>>> this...
>>>>>>>>>>>>>> anyone any ideas?
>>>>>>>>>>>>>> Regards Colin
>>>>>>>>>>>>> =====================================
>>>>>>>>>>>>> Long shot but the following articles may be useful:
>>>>>>>>>>>>>
>>>>>>>>>>>>> (925704) When you try to use Windows Media
>>>>>>>>>>>>> Player 11, the program does not start, or some
>>>>>>>>>>>>> UI elements are blank
>>>>>>>>>>>>> http://support.microsoft.com/kb/925704/en-us
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>