Can print documents, but not photos? Help please.

dcoaster;551517 Wrote:
> I have Vista Home Premium and a HP 2610 all-in-one printer. Just
> recently, I
> noticed it will not print photos from any program (Windows Explorer,
> Photo
> Gallery, Paint Shop Pro, etc), yet it will print documents from Word or
> Firefox. For example, if I'm in Explorer and double click a picture
> file and
> click print, I select the printer and click "print" yet the printer
> doesn't
> do anything. I do notice however that once I click print an icon comes
> up on
> the system tray that says "0 documents pending for (user name)".
> Shouldn't
> that mean "1 document pending"? I used to be able to print photos so
> this
> isn't a problem with the printer or driver (or at least it shouldn't
> be?)
>
> First, I made sure I used the correct 4x6 photo paper and all settings
> were
> correct. Didn't work. I made sure I had the latest driver from HPs
> website.
> Didn't work. Next, I uninstalled everything and started over. Didn't
> work.
> Next, I hard resetted the printer. Didn't work. Tried a new beta
> version of
> HP Photosmart software. Didn't work. So I'm lost. It's got to be
> something
> with Vista, but what is it? HP has no idea.
>
> Thanks for any help.

I am having the same issue and I can't seem to resilve it! Regular
documents print fine, but I can't print 4x6 photos. I have a Photosmart
2610. I reinstalled updated drivers and everything. Did you ever find a
solution?

Thanks!


--
mkuenne

In article <mkuenne.36qso0.DeleteThis@no-mx.forums.net>, Mkuenne wrote:

> , but I can't print 4x6 photos.

Any error messages or do the print on normal sized paper instead?

If so check the Properties / Advanced of the printer to see if it is
set up to use the 4 x 6 paper "tray".

huwyngr;659209 Wrote:
> In article <mkuenne.36qso0.RemoveThis@xxxxxx-mx.forums.net>, Mkuenne wrote:
> > > >
> > > , but I can't print 4x6 photos. > >
>
> Any error messages or do the print on normal sized paper instead?
>
> If so check the Properties / Advanced of the printer to see if it is
> set up to use the 4 x 6 paper "tray".

Thanks. I have tried both and they are set correctly. The odd thing is
the Job pops into the Print queue for just a second and then dissapears.
Non photo jobs print just fine. I have also been able to successfully
able to print to other printers. Seeing that this used to work, I am
wondering if it has to do with a Microsoft Update, etc. Maybe Vista SP1
could have a 'magical fix'

Any other ideas?


--
mkuenne

In article <mkuenne.36r102.TakeThisOut@no-mx.forums.net>, Mkuenne wrote:

> Maybe Vista SP1
> could have a 'magical fix'

I wouldn't bet on it fixing anything that goes wrong and it could break
a few things that work so I would not try it as a cure for anything --
unless specifically mentioned in its Readme file.

I can't think of a quick answer as to why it should not print photos.

What software did you install? From a CD or downloaded from the HP
website? How is the device connected to the PC? USB?

What version of VISTA are you using?

huwyngr;659952 Wrote:
> In article <mkuenne.36r102 DeleteThis @xxxxxx-mx.forums.net>, Mkuenne wrote:
> > > >
> > > Maybe Vista SP1
> > > could have a 'magical fix' > >
>
> I wouldn't bet on it fixing anything that goes wrong and it could
> break
> a few things that work so I would not try it as a cure for anything
> --
> unless specifically mentioned in its Readme file.
>
> I can't think of a quick answer as to why it should not print photos.
>
> What software did you install? From a CD or downloaded from the HP
> website? How is the device connected to the PC? USB?
>
> What version of VISTA are you using?

I am using Vista Home Premium. I downloaded the most vrevent version
from HP's website just a few days ago. The device is attached via USB.


--
mkuenne

In article <mkuenne.36sdm2 RemoveThis @no-mx.forums.net>, Mkuenne wrote:

> The device is attached via USB.

Did you disconnect the USB cable from the printer to the PC at the PC
end before you installed the software from HP? That is essential for
USB connected devices especially if there is a generic or simplified
driver in the operating system package already. If there is then
Windows grabs control and installs that instead of the newer one from
HP.

Do disconnect the USB cable from the PC, delete any icons for the
printer that shows in Printers / Folders or elsewhere, uninstall any HP
Software relating to the printer using Control Panel / Remove Programs,
and then reboot the PC.

To reinstall the HP software, locate the file you downloaded:

AIO_CDB_Full_Network_enu.exe (163.07M)

RIGHT mouse click on it and select Run as Administrator in the context
menu that comes up and OK your way out until it starts installing.

Don't connect the USB cable until the installation procedure tells you
to or you reach [Finish].

It can often help to disable any antivirus program and firewall program
you may have before starting the installation, but don't forget to re-
enable them again afterwards!

Note that the VISTA Home Premium does not include the VISTA Fax and
Scan Utility so you will have to rely on HP's or another third party
application to achieve this.

But let's cross that bridge when you get there!