Video Cam setup

I did and he spent an hour in my computer, removing things and adding things
and trying everything he could think of. He told me he would research it and
call me back to day around noon. Well it's past 6:30 p.m. so I guess he gave
up.


"David B." <mail.TakeThisOut@nomail.net> wrote in message
news:e3CDW8$9IHA.3480@TK2MSFTNGP03.phx.gbl...
> You should contact Dell support
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
>
>
>
> "cdlsrn" <no spam.TakeThisOut@nospam.com> wrote in message
> news:%23Rk6LT29IHA.4004@TK2MSFTNGP03.phx.gbl...
>>I am having problems with Dell Webcam Manager, with my Dell XPS 420, and
>> SP2208WFP Flat Panel Monitor with built in Web Cam. Parts of it are
>> working
>> and parts are not. I have uninstalled the 2nd disc that has the Webcam
>> drivers and Webcam Application, several x's but the Avatar and web chat
>> do
>> not work.
>> I have a 750 gb drive with the OS on it and a 1 tb drive with all my
>> programs on it. I wonder if part of it is installed on C and part on E.
>>
>> Should I uninstall both of the cd's? for the monitor? one says HTML User
>> Documentation and drivers ......the other says webcam drivers and webcam
>> applications. If I uninstall the first one will I be able to install it
>> again? without a monitor picture? Would it take the monitor picture away?
>>
>> Or should I look to Dell disk DRIVERS AND UTILITIES already installed on
>> your computer = device drivers and diagnostics and utilities?
>>
>

Then call them back, they should have provided a case number to reference.
Your problem is with a specific application provided by Dell, not Microsoft,
so you need to deal with Dell, as painful as that may be.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375



"cdlsrn" <no spam DeleteThis @nospam.com> wrote in message
news:%230ttZVB%23IHA.5204@TK2MSFTNGP04.phx.gbl...
>I did and he spent an hour in my computer, removing things and adding
>things and trying everything he could think of. He told me he would
>research it and call me back to day around noon. Well it's past 6:30 p.m.
>so I guess he gave up.
>
>
> "David B." <mail DeleteThis @nomail.net> wrote in message
> news:e3CDW8$9IHA.3480@TK2MSFTNGP03.phx.gbl...
>> You should contact Dell support
>>
>> --
>>
>> ----
>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>> How to ask a question http://support.microsoft.com/kb/555375
>>
>>
>>
>> "cdlsrn" <no spam DeleteThis @nospam.com> wrote in message
>> news:%23Rk6LT29IHA.4004@TK2MSFTNGP03.phx.gbl...
>>>I am having problems with Dell Webcam Manager, with my Dell XPS 420, and
>>> SP2208WFP Flat Panel Monitor with built in Web Cam. Parts of it are
>>> working
>>> and parts are not. I have uninstalled the 2nd disc that has the Webcam
>>> drivers and Webcam Application, several x's but the Avatar and web chat
>>> do
>>> not work.
>>> I have a 750 gb drive with the OS on it and a 1 tb drive with all my
>>> programs on it. I wonder if part of it is installed on C and part on E.
>>>
>>> Should I uninstall both of the cd's? for the monitor? one says HTML User
>>> Documentation and drivers ......the other says webcam drivers and webcam
>>> applications. If I uninstall the first one will I be able to install it
>>> again? without a monitor picture? Would it take the monitor picture
>>> away?
>>>
>>> Or should I look to Dell disk DRIVERS AND UTILITIES already installed on
>>> your computer = device drivers and diagnostics and utilities?
>>>
>>
>

David, They did not give me a case number, just a promise. So I called back
today. I was shuffled around three times, disconnected once. That took an
hour. Finally, got a service person who came in and did pretty much the same
thing the other one did. (I have not had them fix any problem I have had. ).
I can't get them to escalate it either. Very frustrating.

I think it has something to do with the way my machine 2 drives are
partitioned. I think part of the program is on the C:/ drive and part of it
is on the E or G drive. I don't know that much about partitioning myself.
But no matter what they do at Dell. The same error comes up. So, I will sit
and wait to see if anyone else has the problem and/or if someone else comes
up with a workaround. Thanks for responding.


"David B." <mail.RemoveThis@nomail.net> wrote in message
news:eJgg26I%23IHA.3952@TK2MSFTNGP02.phx.gbl...
> Then call them back, they should have provided a case number to reference.
> Your problem is with a specific application provided by Dell, not
> Microsoft, so you need to deal with Dell, as painful as that may be.
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
>
>
>
> "cdlsrn" <no spam.RemoveThis@nospam.com> wrote in message
> news:%230ttZVB%23IHA.5204@TK2MSFTNGP04.phx.gbl...
>>I did and he spent an hour in my computer, removing things and adding
>>things and trying everything he could think of. He told me he would
>>research it and call me back to day around noon. Well it's past 6:30 p.m.
>>so I guess he gave up.
>>
>>
>> "David B." <mail.RemoveThis@nomail.net> wrote in message
>> news:e3CDW8$9IHA.3480@TK2MSFTNGP03.phx.gbl...
>>> You should contact Dell support
>>>
>>> --
>>>
>>> ----
>>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>>> How to ask a question http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "cdlsrn" <no spam.RemoveThis@nospam.com> wrote in message
>>> news:%23Rk6LT29IHA.4004@TK2MSFTNGP03.phx.gbl...
>>>>I am having problems with Dell Webcam Manager, with my Dell XPS 420, and
>>>> SP2208WFP Flat Panel Monitor with built in Web Cam. Parts of it are
>>>> working
>>>> and parts are not. I have uninstalled the 2nd disc that has the Webcam
>>>> drivers and Webcam Application, several x's but the Avatar and web chat
>>>> do
>>>> not work.
>>>> I have a 750 gb drive with the OS on it and a 1 tb drive with all my
>>>> programs on it. I wonder if part of it is installed on C and part on E.
>>>>
>>>> Should I uninstall both of the cd's? for the monitor? one says HTML
>>>> User
>>>> Documentation and drivers ......the other says webcam drivers and
>>>> webcam
>>>> applications. If I uninstall the first one will I be able to install it
>>>> again? without a monitor picture? Would it take the monitor picture
>>>> away?
>>>>
>>>> Or should I look to Dell disk DRIVERS AND UTILITIES already installed
>>>> on
>>>> your computer = device drivers and diagnostics and utilities?
>>>>
>>>
>>
>

Good old Dell support. Have you tried a complete uninstall and reinstall of
the cam software and drivers?

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375



"CdLSRN" <NOspam.DeleteThis@nospam.com> wrote in message
news:ulzR$oO%23IHA.4156@TK2MSFTNGP02.phx.gbl...
> David, They did not give me a case number, just a promise. So I called
> back today. I was shuffled around three times, disconnected once. That
> took an hour. Finally, got a service person who came in and did pretty
> much the same thing the other one did. (I have not had them fix any
> problem I have had. ). I can't get them to escalate it either. Very
> frustrating.
>
> I think it has something to do with the way my machine 2 drives are
> partitioned. I think part of the program is on the C:/ drive and part of
> it is on the E or G drive. I don't know that much about partitioning
> myself. But no matter what they do at Dell. The same error comes up. So, I
> will sit and wait to see if anyone else has the problem and/or if someone
> else comes up with a workaround. Thanks for responding.
>
>
> "David B." <mail.DeleteThis@nomail.net> wrote in message
> news:eJgg26I%23IHA.3952@TK2MSFTNGP02.phx.gbl...
>> Then call them back, they should have provided a case number to
>> reference. Your problem is with a specific application provided by Dell,
>> not Microsoft, so you need to deal with Dell, as painful as that may be.
>>
>> --
>>
>> ----
>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>> How to ask a question http://support.microsoft.com/kb/555375
>>
>>
>>
>> "cdlsrn" <no spam.DeleteThis@nospam.com> wrote in message
>> news:%230ttZVB%23IHA.5204@TK2MSFTNGP04.phx.gbl...
>>>I did and he spent an hour in my computer, removing things and adding
>>>things and trying everything he could think of. He told me he would
>>>research it and call me back to day around noon. Well it's past 6:30 p.m.
>>>so I guess he gave up.
>>>
>>>
>>> "David B." <mail.DeleteThis@nomail.net> wrote in message
>>> news:e3CDW8$9IHA.3480@TK2MSFTNGP03.phx.gbl...
>>>> You should contact Dell support
>>>>
>>>> --
>>>>
>>>> ----
>>>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>>>> How to ask a question http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>
>>>> "cdlsrn" <no spam.DeleteThis@nospam.com> wrote in message
>>>> news:%23Rk6LT29IHA.4004@TK2MSFTNGP03.phx.gbl...
>>>>>I am having problems with Dell Webcam Manager, with my Dell XPS 420,
>>>>>and
>>>>> SP2208WFP Flat Panel Monitor with built in Web Cam. Parts of it are
>>>>> working
>>>>> and parts are not. I have uninstalled the 2nd disc that has the Webcam
>>>>> drivers and Webcam Application, several x's but the Avatar and web
>>>>> chat do
>>>>> not work.
>>>>> I have a 750 gb drive with the OS on it and a 1 tb drive with all my
>>>>> programs on it. I wonder if part of it is installed on C and part on
>>>>> E.
>>>>>
>>>>> Should I uninstall both of the cd's? for the monitor? one says HTML
>>>>> User
>>>>> Documentation and drivers ......the other says webcam drivers and
>>>>> webcam
>>>>> applications. If I uninstall the first one will I be able to install
>>>>> it
>>>>> again? without a monitor picture? Would it take the monitor picture
>>>>> away?
>>>>>
>>>>> Or should I look to Dell disk DRIVERS AND UTILITIES already installed
>>>>> on
>>>>> your computer = device drivers and diagnostics and utilities?
>>>>>
>>>>
>>>
>>
>

Yes, David. Several times by both techs and in clean boot mode by myself,
and by the techs. The top of Dell Webcam works. (The camera works). and if I
make a movie of myself, another computer can see it. But I haven't actually
tried a video comference. The buttons on the bottom.....sometimes it will
get in to the Avatar creating mode and works to create the avatar. Although
I haven't figured how to get her to say a script yet.
But when we push the "Live Cam Avatar" button, we get a blue screen and
then Everything on the screen gets 4 times its size. A window with a picture
of a cat tries to open with an error message on top of that. (very fast-hard
to read. Dell Webcam Avatar warning: "C:\ Program files....."?
Then if I get a Webcam Manager unable to launch the program. Please try
Again. Then when I try again I get a blue screen....Everything gets very big
(like safe mode only not grey). ..then another warning ......s creative live
cam Avatar Creative Live/:CT4IM. Webcam Manager unable to launch the
program. Please try again later, Then a warning. A problem stopped the
Program from working correctly. Windows will close the program and notify
you if a solution is available. and then there is a button that says "close
program". So I push it.

I have both Windows Live Messenger, and AIM on my machine. I wonder if I
remove one if the other will work. This program seems to have been
originally for Windows Live, but it has a button where you download little
aplets to use with AIM or WINDOWS LIVE. or some others.

I was only using Windows Live to allow a technician friend to come into the
computer to help me set it up. We are no longer in touch and I don't know
anyone else who is willing to download the Windows Live Messenger. I have
several friends and family on AIM. I know AIM is notorious for causing all
kinds of problems and the Windows Live was working great (except for this),
Should I uninstall one of them? Which one? I can't even find directions on
the Creative site. It looks to me as if this is a discontinued model, but I
may be wrong.

Dell makes it look as if they are giving you something but it is very
deceiving. i.e.: they said that on this $2500 machine I would get 8 USB
ports. Who would even think that 6 of them would be USB 1 !!!??? Any
suggestions for next steps would be appreciated. Thank you again, David, for
answering. Ginny
"David B." <mail RemoveThis @nomail.net> wrote in message
news:%23AGO1cV%23IHA.1228@TK2MSFTNGP02.phx.gbl...
> Good old Dell support. Have you tried a complete uninstall and reinstall
> of the cam software and drivers?
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
>
>
>
> "CdLSRN" <NOspam RemoveThis @nospam.com> wrote in message
> news:ulzR$oO%23IHA.4156@TK2MSFTNGP02.phx.gbl...
>> David, They did not give me a case number, just a promise. So I called
>> back today. I was shuffled around three times, disconnected once. That
>> took an hour. Finally, got a service person who came in and did pretty
>> much the same thing the other one did. (I have not had them fix any
>> problem I have had. ). I can't get them to escalate it either. Very
>> frustrating.
>>
>> I think it has something to do with the way my machine 2 drives are
>> partitioned. I think part of the program is on the C:/ drive and part of
>> it is on the E or G drive. I don't know that much about partitioning
>> myself. But no matter what they do at Dell. The same error comes up. So,
>> I will sit and wait to see if anyone else has the problem and/or if
>> someone else comes up with a workaround. Thanks for responding.
>>
>>
>> "David B." <mail RemoveThis @nomail.net> wrote in message
>> news:eJgg26I%23IHA.3952@TK2MSFTNGP02.phx.gbl...
>>> Then call them back, they should have provided a case number to
>>> reference. Your problem is with a specific application provided by Dell,
>>> not Microsoft, so you need to deal with Dell, as painful as that may be.
>>>
>>> --
>>>
>>> ----
>>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>>> How to ask a question http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "cdlsrn" <no spam RemoveThis @nospam.com> wrote in message
>>> news:%230ttZVB%23IHA.5204@TK2MSFTNGP04.phx.gbl...
>>>>I did and he spent an hour in my computer, removing things and adding
>>>>things and trying everything he could think of. He told me he would
>>>>research it and call me back to day around noon. Well it's past 6:30
>>>>p.m. so I guess he gave up.
>>>>
>>>>
>>>> "David B." <mail RemoveThis @nomail.net> wrote in message
>>>> news:e3CDW8$9IHA.3480@TK2MSFTNGP03.phx.gbl...
>>>>> You should contact Dell support
>>>>>
>>>>> --
>>>>>
>>>>> ----
>>>>> Crosspost, do not multipost
>>>>> http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>> How to ask a question http://support.microsoft.com/kb/555375
>>>>>
>>>>>
>>>>>
>>>>> "cdlsrn" <no spam RemoveThis @nospam.com> wrote in message
>>>>> news:%23Rk6LT29IHA.4004@TK2MSFTNGP03.phx.gbl...
>>>>>>I am having problems with Dell Webcam Manager, with my Dell XPS 420,
>>>>>>and
>>>>>> SP2208WFP Flat Panel Monitor with built in Web Cam. Parts of it are
>>>>>> working
>>>>>> and parts are not. I have uninstalled the 2nd disc that has the
>>>>>> Webcam
>>>>>> drivers and Webcam Application, several x's but the Avatar and web
>>>>>> chat do
>>>>>> not work.
>>>>>> I have a 750 gb drive with the OS on it and a 1 tb drive with all my
>>>>>> programs on it. I wonder if part of it is installed on C and part on
>>>>>> E.
>>>>>>
>>>>>> Should I uninstall both of the cd's? for the monitor? one says HTML
>>>>>> User
>>>>>> Documentation and drivers ......the other says webcam drivers and
>>>>>> webcam
>>>>>> applications. If I uninstall the first one will I be able to install
>>>>>> it
>>>>>> again? without a monitor picture? Would it take the monitor picture
>>>>>> away?
>>>>>>
>>>>>> Or should I look to Dell disk DRIVERS AND UTILITIES already installed
>>>>>> on
>>>>>> your computer = device drivers and diagnostics and utilities?
>>>>>>
>>>>>
>>>>
>>>
>>
>