USB Mass Storage Device Driver

The drives have software on them [confirmed by my laptop running XP], are you
saying I should remove all software/format these drives. Apart from that I
didn't realise software would stop drivers being installed.
--
Gray


"freddy" wrote:

> GrayPM,
>
> OK, here is what is confusing me. When you purchased these drives, did any
> of them come with the U3 software installed?
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Cannot disagree with your post BUT I never got to the stage as to installing
> > U3 drivers or software. I have checked the U3 web pages and apparently there
> > is now Vista compatible software/drivers, but as said I have never been able
> > or have used them. To also confirm this (and see if the driver issue was some
> > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > relevant then as is now.
> >
> > As to manufacturers being able to release drivers for their products, well
> > it would be nice if they did and not supply them when things go wrong.
> >
> > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > than the hardware makers/developers, but, [big word but] there is a lot of
> > talk on the web as to USB drivers for a lot of devices, recently on the
> > market that that are not working due to lack of driver etc. Again, as I have
> > said I have contacted both retailer and manufacturer of my USB devices and
> > not got anywhere, so where do I go?
> >
> > Your efforts have been immensely appreciated,
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > I'm standing by my statement in the above post. As far as I know, the U3
> > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > retrieve any data and to remove the U3 software before you use the device
> > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > they so choose.
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > launchpadremoval require that the device is recognised and working within the
> > > > operating system. As I was never able to get as far as being able to install
> > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > the device be working.
> > > >
> > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > Vista.
> > > >
> > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > me that he knows a lot of people with this problem and they are reverting
> > > > back to XP!
> > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > drivers via the operating system and as such cannot or will not release them
> > > > separately. As gathered I have not heard from Kingston.
> > > >
> > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > re-authenticate Vista?
> > > >
> > > > --
> > > > Gray
> > > >
> > > >
> > > > "freddy" wrote:
> > > >
> > > > > GrayPM,
> > > > >
> > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > to use WinXP to remove the U3 software.
> > > > > --
> > > > > freddy
> > > > >
> > > > >
> > > > > "GrayPM" wrote:
> > > > >
> > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > file. Actual message is -
> > > > > >
> > > > > > "Update Driver Software - Data Traveler U3
> > > > > >
> > > > > > Windows encountered a problem installing th driver software for your device
> > > > > >
> > > > > > Windows found driver software for your device but encountered an error while
> > > > > > attempting to install it.
> > > > > >
> > > > > > USB Mass Storage Device
> > > > > >
> > > > > > The system cannot find the file specified.
> > > > > >
> > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > check the support section for driver software."
> > > > > >
> > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > >
> > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > or patch?
> > > > > >
> > > > > > --
> > > > > > Gray
> > > > > >
> > > > > >
> > > > > > "freddy" wrote:
> > > > > >
> > > > > > > GrayPM,
> > > > > > >
> > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > detection problems:
> > > > > > >
> > > > > > > http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc...&jumpid
> > > > > > >
> > > > > > > You can't have too many of these.
> > > > > > > --
> > > > > > > freddy
> > > > > > >
> > > > > > >
> > > > > > > "GrayPM" wrote:
> > > > > > >
> > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > --
> > > > > > > > Gray

GrayPM,

Yes, sir! You can't install something compatible onto something that's
incompatible because Vista will falter.
--
freddy


"GrayPM" wrote:

> The drives have software on them [confirmed by my laptop running XP], are you
> saying I should remove all software/format these drives. Apart from that I
> didn't realise software would stop drivers being installed.
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > OK, here is what is confusing me. When you purchased these drives, did any
> > of them come with the U3 software installed?
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > is now Vista compatible software/drivers, but as said I have never been able
> > > or have used them. To also confirm this (and see if the driver issue was some
> > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > relevant then as is now.
> > >
> > > As to manufacturers being able to release drivers for their products, well
> > > it would be nice if they did and not supply them when things go wrong.
> > >
> > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > market that that are not working due to lack of driver etc. Again, as I have
> > > said I have contacted both retailer and manufacturer of my USB devices and
> > > not got anywhere, so where do I go?
> > >
> > > Your efforts have been immensely appreciated,
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > retrieve any data and to remove the U3 software before you use the device
> > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > they so choose.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > launchpadremoval require that the device is recognised and working within the
> > > > > operating system. As I was never able to get as far as being able to install
> > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > the device be working.
> > > > >
> > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > Vista.
> > > > >
> > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > back to XP!
> > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > drivers via the operating system and as such cannot or will not release them
> > > > > separately. As gathered I have not heard from Kingston.
> > > > >
> > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > re-authenticate Vista?
> > > > >
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > to use WinXP to remove the U3 software.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > file. Actual message is -
> > > > > > >
> > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > >
> > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > >
> > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > attempting to install it.
> > > > > > >
> > > > > > > USB Mass Storage Device
> > > > > > >
> > > > > > > The system cannot find the file specified.
> > > > > > >
> > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > check the support section for driver software."
> > > > > > >
> > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > >
> > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > or patch?
> > > > > > >
> > > > > > > --
> > > > > > > Gray
> > > > > > >
> > > > > > >
> > > > > > > "freddy" wrote:
> > > > > > >
> > > > > > > > GrayPM,
> > > > > > > >
> > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > detection problems:
> > > > > > > >
> > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc...&jumpid
> > > > > > > >
> > > > > > > > You can't have too many of these.
> > > > > > > > --
> > > > > > > > freddy
> > > > > > > >
> > > > > > > >
> > > > > > > > "GrayPM" wrote:
> > > > > > > >
> > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > --
> > > > > > > > > Gray

You are NOT going to like me. Firstly I have via my laptop removed all
software tc via the Kingston U3 device. Secondly I verified that the U3
memory was empty. Third I formatted the Kingston.

In between time I have been on the web and updated any 'old' drivers I have
that could be pertinent i.e. IDE drivers etc.

Placed the now blank Kingston U3 memory device in my Vista Desktop and get
exactly the same message as before.

Forgot to mention that I also have two Emax USB devices that is not U3 and
that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
Device, again same problem.

Problem as far as I am concerned is not the U3 software as problem relates
to non U3 devices. If it was that I could easily live without the U3 software
but.

Sorry but over to you.






--
Gray


"freddy" wrote:

> GrayPM,
>
> Yes, sir! You can't install something compatible onto something that's
> incompatible because Vista will falter.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > The drives have software on them [confirmed by my laptop running XP], are you
> > saying I should remove all software/format these drives. Apart from that I
> > didn't realise software would stop drivers being installed.
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > OK, here is what is confusing me. When you purchased these drives, did any
> > > of them come with the U3 software installed?
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > > is now Vista compatible software/drivers, but as said I have never been able
> > > > or have used them. To also confirm this (and see if the driver issue was some
> > > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > > relevant then as is now.
> > > >
> > > > As to manufacturers being able to release drivers for their products, well
> > > > it would be nice if they did and not supply them when things go wrong.
> > > >
> > > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > > market that that are not working due to lack of driver etc. Again, as I have
> > > > said I have contacted both retailer and manufacturer of my USB devices and
> > > > not got anywhere, so where do I go?
> > > >
> > > > Your efforts have been immensely appreciated,
> > > > --
> > > > Gray
> > > >
> > > >
> > > > "freddy" wrote:
> > > >
> > > > > GrayPM,
> > > > >
> > > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > > retrieve any data and to remove the U3 software before you use the device
> > > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > > they so choose.
> > > > > --
> > > > > freddy
> > > > >
> > > > >
> > > > > "GrayPM" wrote:
> > > > >
> > > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > > launchpadremoval require that the device is recognised and working within the
> > > > > > operating system. As I was never able to get as far as being able to install
> > > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > > the device be working.
> > > > > >
> > > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > > Vista.
> > > > > >
> > > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > > back to XP!
> > > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > > drivers via the operating system and as such cannot or will not release them
> > > > > > separately. As gathered I have not heard from Kingston.
> > > > > >
> > > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > > re-authenticate Vista?
> > > > > >
> > > > > > --
> > > > > > Gray
> > > > > >
> > > > > >
> > > > > > "freddy" wrote:
> > > > > >
> > > > > > > GrayPM,
> > > > > > >
> > > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > > to use WinXP to remove the U3 software.
> > > > > > > --
> > > > > > > freddy
> > > > > > >
> > > > > > >
> > > > > > > "GrayPM" wrote:
> > > > > > >
> > > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > > file. Actual message is -
> > > > > > > >
> > > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > > >
> > > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > > >
> > > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > > attempting to install it.
> > > > > > > >
> > > > > > > > USB Mass Storage Device
> > > > > > > >
> > > > > > > > The system cannot find the file specified.
> > > > > > > >
> > > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > > check the support section for driver software."
> > > > > > > >
> > > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > > >
> > > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > > or patch?
> > > > > > > >
> > > > > > > > --
> > > > > > > > Gray
> > > > > > > >
> > > > > > > >
> > > > > > > > "freddy" wrote:
> > > > > > > >
> > > > > > > > > GrayPM,
> > > > > > > > >
> > > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > > detection problems:
> > > > > > > > >
> > > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc...&jumpid
> > > > > > > > >
> > > > > > > > > You can't have too many of these.
> > > > > > > > > --
> > > > > > > > > freddy
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "GrayPM" wrote:
> > > > > > > > >
> > > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > > --
> > > > > > > > > > Gray

GrayPM,

OK, you have to understand that I'm not there, so I don't know how you're
doing anything. I only know what you tell me. With that understanding, you
need to tell me how you went about removing the U3 software.

I do not understand what you did when you say, I removed the U3 via my
laptop. Is the laptop WinXP? Did you use the U3 removal tool? Did you
format using the U3 removal tool? I have no idea what you did. If you don't
remove the U3 software in WinXP using the U3 removal tool, all bets are off.

Just to be clear that I have some experience in this, I'm using a SanDisk
that came with U3 installed and I couldn't get it working properly in Vista
until I removed the U3 software using the U3 removal tool in WinXP (because
it was the U3 software for WinXP). It now works properly in Vista, though I
don't use the U3 software. I left the USB drive empty.

That's all I know. If after you follow all these procedures and you still
have a problem, then that's another issue. Until then, you still need to
deal with the incompatible U3 software that could still have remnants
remaining on your device(s), even though you removed it, how?. At first, not
knowing any better, I removed my U3 software using Vista delete procedures,
but that didn't resolve the issue, even though the device appeared to be
empty. It wasn't. Vista picked up on invisible (to me) remnants remaining
and didn't like it. Stubborn, that Vista.
--
freddy


"GrayPM" wrote:

> You are NOT going to like me. Firstly I have via my laptop removed all
> software tc via the Kingston U3 device. Secondly I verified that the U3
> memory was empty. Third I formatted the Kingston.
>
> In between time I have been on the web and updated any 'old' drivers I have
> that could be pertinent i.e. IDE drivers etc.
>
> Placed the now blank Kingston U3 memory device in my Vista Desktop and get
> exactly the same message as before.
>
> Forgot to mention that I also have two Emax USB devices that is not U3 and
> that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
> Device, again same problem.
>
> Problem as far as I am concerned is not the U3 software as problem relates
> to non U3 devices. If it was that I could easily live without the U3 software
> but.
>
> Sorry but over to you.
>
>
>
>
>
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > Yes, sir! You can't install something compatible onto something that's
> > incompatible because Vista will falter.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > The drives have software on them [confirmed by my laptop running XP], are you
> > > saying I should remove all software/format these drives. Apart from that I
> > > didn't realise software would stop drivers being installed.
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > OK, here is what is confusing me. When you purchased these drives, did any
> > > > of them come with the U3 software installed?
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > > > is now Vista compatible software/drivers, but as said I have never been able
> > > > > or have used them. To also confirm this (and see if the driver issue was some
> > > > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > > > relevant then as is now.
> > > > >
> > > > > As to manufacturers being able to release drivers for their products, well
> > > > > it would be nice if they did and not supply them when things go wrong.
> > > > >
> > > > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > > > market that that are not working due to lack of driver etc. Again, as I have
> > > > > said I have contacted both retailer and manufacturer of my USB devices and
> > > > > not got anywhere, so where do I go?
> > > > >
> > > > > Your efforts have been immensely appreciated,
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > > > retrieve any data and to remove the U3 software before you use the device
> > > > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > > > they so choose.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > > > launchpadremoval require that the device is recognised and working within the
> > > > > > > operating system. As I was never able to get as far as being able to install
> > > > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > > > the device be working.
> > > > > > >
> > > > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > > > Vista.
> > > > > > >
> > > > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > > > back to XP!
> > > > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > > > drivers via the operating system and as such cannot or will not release them
> > > > > > > separately. As gathered I have not heard from Kingston.
> > > > > > >
> > > > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > > > re-authenticate Vista?
> > > > > > >
> > > > > > > --
> > > > > > > Gray
> > > > > > >
> > > > > > >
> > > > > > > "freddy" wrote:
> > > > > > >
> > > > > > > > GrayPM,
> > > > > > > >
> > > > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > > > to use WinXP to remove the U3 software.
> > > > > > > > --
> > > > > > > > freddy
> > > > > > > >
> > > > > > > >
> > > > > > > > "GrayPM" wrote:
> > > > > > > >
> > > > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > > > file. Actual message is -
> > > > > > > > >
> > > > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > > > >
> > > > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > > > >
> > > > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > > > attempting to install it.
> > > > > > > > >
> > > > > > > > > USB Mass Storage Device
> > > > > > > > >
> > > > > > > > > The system cannot find the file specified.
> > > > > > > > >
> > > > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > > > check the support section for driver software."
> > > > > > > > >
> > > > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > > > >
> > > > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > > > or patch?
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Gray
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "freddy" wrote:
> > > > > > > > >
> > > > > > > > > > GrayPM,
> > > > > > > > > >
> > > > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > > > detection problems:
> > > > > > > > > >
> > > > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc...&jumpid
> > > > > > > > > >
> > > > > > > > > > You can't have too many of these.
> > > > > > > > > > --
> > > > > > > > > > freddy
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "GrayPM" wrote:
> > > > > > > > > >
> > > > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > > > --
> > > > > > > > > > > Gray

GrayPM wrote:
> You are NOT going to like me. Firstly I have via my laptop removed all
> software tc via the Kingston U3 device. Secondly I verified that the U3
> memory was empty. Third I formatted the Kingston.
>
> In between time I have been on the web and updated any 'old' drivers I have
> that could be pertinent i.e. IDE drivers etc.
>
> Placed the now blank Kingston U3 memory device in my Vista Desktop and get
> exactly the same message as before.
>
> Forgot to mention that I also have two Emax USB devices that is not U3 and
> that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
> Device, again same problem...

Couple of random thoughts -- I've read other posters say that they have
external USB hubs which somehow prevent other USB devices from working
on Vista, even though they work on XP. Any such devices connected?

Deleting INFCACHE.1 is the usual trick when Vista says it can't find a
driver for a USB device -- but I gather that's not your problem? Vista
claims that it actually installed the driver(s) but they can't be used?
Can you look in Device Manager to find out exactly what driver(s) Vista
claims to be using for these devices?

Almost hate to join in on this as I am not a Vista expert. I just purchases a
new computer with Vista Ultimate. After 5 days use this whole USB driver
thing happen to me. In fact every flash device I owned suddenly started
giving the same driver errors you received. I was not able to fix it with
anything I tried except a system restore. I bring this up because when I went
into Restore I found a restore point had been generated every time the driver
install failed. thus almost wiping out my good restore points. I only had two
valid restore points left when I actually tried to use Restore. If I had
tried a few more time, I would have been left without a good restore point.
In any case System restored to a good restore point and all my flash devices
were back. I held my breath and tried the new Flash device that started the
original driver failure and it went in without a problem.

"GrayPM" wrote:

> You are NOT going to like me. Firstly I have via my laptop removed all
> software tc via the Kingston U3 device. Secondly I verified that the U3
> memory was empty. Third I formatted the Kingston.
>
> In between time I have been on the web and updated any 'old' drivers I have
> that could be pertinent i.e. IDE drivers etc.
>
> Placed the now blank Kingston U3 memory device in my Vista Desktop and get
> exactly the same message as before.
>
> Forgot to mention that I also have two Emax USB devices that is not U3 and
> that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
> Device, again same problem.
>
> Problem as far as I am concerned is not the U3 software as problem relates
> to non U3 devices. If it was that I could easily live without the U3 software
> but.
>
> Sorry but over to you.
>
>
>
>
>
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > Yes, sir! You can't install something compatible onto something that's
> > incompatible because Vista will falter.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > The drives have software on them [confirmed by my laptop running XP], are you
> > > saying I should remove all software/format these drives. Apart from that I
> > > didn't realise software would stop drivers being installed.
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > OK, here is what is confusing me. When you purchased these drives, did any
> > > > of them come with the U3 software installed?
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > > > is now Vista compatible software/drivers, but as said I have never been able
> > > > > or have used them. To also confirm this (and see if the driver issue was some
> > > > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > > > relevant then as is now.
> > > > >
> > > > > As to manufacturers being able to release drivers for their products, well
> > > > > it would be nice if they did and not supply them when things go wrong.
> > > > >
> > > > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > > > market that that are not working due to lack of driver etc. Again, as I have
> > > > > said I have contacted both retailer and manufacturer of my USB devices and
> > > > > not got anywhere, so where do I go?
> > > > >
> > > > > Your efforts have been immensely appreciated,
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > > > retrieve any data and to remove the U3 software before you use the device
> > > > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > > > they so choose.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > > > launchpadremoval require that the device is recognised and working within the
> > > > > > > operating system. As I was never able to get as far as being able to install
> > > > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > > > the device be working.
> > > > > > >
> > > > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > > > Vista.
> > > > > > >
> > > > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > > > back to XP!
> > > > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > > > drivers via the operating system and as such cannot or will not release them
> > > > > > > separately. As gathered I have not heard from Kingston.
> > > > > > >
> > > > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > > > re-authenticate Vista?
> > > > > > >
> > > > > > > --
> > > > > > > Gray
> > > > > > >
> > > > > > >
> > > > > > > "freddy" wrote:
> > > > > > >
> > > > > > > > GrayPM,
> > > > > > > >
> > > > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > > > to use WinXP to remove the U3 software.
> > > > > > > > --
> > > > > > > > freddy
> > > > > > > >
> > > > > > > >
> > > > > > > > "GrayPM" wrote:
> > > > > > > >
> > > > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > > > file. Actual message is -
> > > > > > > > >
> > > > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > > > >
> > > > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > > > >
> > > > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > > > attempting to install it.
> > > > > > > > >
> > > > > > > > > USB Mass Storage Device
> > > > > > > > >
> > > > > > > > > The system cannot find the file specified.
> > > > > > > > >
> > > > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > > > check the support section for driver software."
> > > > > > > > >
> > > > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > > > >
> > > > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > > > or patch?
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Gray
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "freddy" wrote:
> > > > > > > > >
> > > > > > > > > > GrayPM,
> > > > > > > > > >
> > > > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > > > detection problems:
> > > > > > > > > >
> > > > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc...&jumpid
> > > > > > > > > >
> > > > > > > > > > You can't have too many of these.
> > > > > > > > > > --
> > > > > > > > > > freddy
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "GrayPM" wrote:
> > > > > > > > > >
> > > > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > > > --
> > > > > > > > > > > Gray