USB Mass Storage Device Driver

GrayPM,

The possibility exists that a USB port may stop responding under certain
conditions, as follows:

http://support.microsoft.com/kb/817900/en-us

This assumes that the USB device is properly prepared to be able to respond.
--
freddy


"GrayPM" wrote:

> Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> devices when I install the unit Vista recognises them, installs a driver and
> then tells me that a file is missing and thathat the installation is stopped
> - and thus I cannot use the device. I have contacted Kingston and they told
> me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> I have duly done. Still the devices are not recognised or the file is still
> reported as missing. Kingston haven't got back to me since I reported the
> failure although they did promise to (now 4 days).
> From my searching on this Group and via the web this seems a common problem
> (solved by above??) any one suggest another 'work around', I have even tried
> getting Vista to recognise these devices as other brands.
> --
> Gray

That is certainly an interesting article. However, in my case All USB ports
started to return the same message when I tried to plug in a device. Even my
USB printer failed to respond. All USB ports had been working before they
suddenly started to want a driver which would fail to load. No matter which
specific driver was needed. I have just chalked it up to getting new bleeding
edge equipment to play nice with each other.

"freddy" wrote:

> GrayPM,
>
> The possibility exists that a USB port may stop responding under certain
> conditions, as follows:
>
> http://support.microsoft.com/kb/817900/en-us
>
> This assumes that the USB device is properly prepared to be able to respond.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > devices when I install the unit Vista recognises them, installs a driver and
> > then tells me that a file is missing and thathat the installation is stopped
> > - and thus I cannot use the device. I have contacted Kingston and they told
> > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > I have duly done. Still the devices are not recognised or the file is still
> > reported as missing. Kingston haven't got back to me since I reported the
> > failure although they did promise to (now 4 days).
> > From my searching on this Group and via the web this seems a common problem
> > (solved by above??) any one suggest another 'work around', I have even tried
> > getting Vista to recognise these devices as other brands.
> > --
> > Gray

Bit late in replying but..

On checking Device Manager, Vista reports no drivers loaded, error 28.

There is no driver selected for the device information set or element.
E0000203

So the possibility of Vista telling me what file is missing is NIL.

All my other USB devices work properly, printer, scanner and a Viking Flash
Drive.

Vista has also lost my restore points so I cannot go back. As to software
and hardware that may or may not have stopped the USB device being recognised
I have no idea.

I have been on to a copule of retailers of these devices and as far as they
are aware this problem should relate to the 64 bit version of Vista AND the
manufactures are thinking of realeasing some drivers in the distant future,
so looks as if I will have to use my drives on XP only.

Intrigued that this conversation is also available via egghead.cafe! okay it
might be of help as other might join in.

Current feeling is that a lot of external hardware is not Vista 32 or Vista
64 compatible even though fully compatible with XP and both the manufacturers
and Microsoft are not rushing to solve the problems.
--
Gray

Hi all.
I had the same problem - after plugging a usb device (i've tested 3
flash drives), Vista asked for a driver. At the same time, all devices
that had been connected to a computer previously worked fine.
Deleting infcache helped me.
The file is located in windows/inf/. You'll need do give yourself full
control to a file (Right click -> properties -> security -> edit ->
type "adminiastrators" -> select "Full control"). I've deleted a file,
then rebooted, then plugged a device, then opened Device Manager, found
nescessary Unknown Device and reinstalled drivers.
Hope, it'll help you too.
Good luck


--
undsoft
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After following all the advise etc, which may be of use to others, I think I
have a form of answer to my problem basically as I now have my USB devices up
and working with Vista.

My problem seems that I have been using Vista for sufficient time and
installed so much that the Vista USB drivers became corrupted and lost. With
my posts I followed all the advise and got nowhere, so decided to try a
'System Recover - System Tools, but found that this was also corrupted. I had
two options, complete re-install the other [which I fortunately have] is
recover an image - Ghost 12. Using Ghost I was able to go back in time -
about 4 months and thus found that Vista recognised my old USB drive and now
the new U3 drives! Okay was a bit of a hassle to reinstall software but at
least I had quite a bit of software on the image file.

During my search I was told of U3 incompatiblity, well yes there is but most
manufacturers are posting updates, so no worries there.

My advice now, is use System Tools, System Recover, and go back in time, or
get a back up of your computer - Acronis or Norton Ghost. Otherwise you may
have to do a full re-install.
--
Gray


"GrayPM" wrote:

> Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> devices when I install the unit Vista recognises them, installs a driver and
> then tells me that a file is missing and thathat the installation is stopped
> - and thus I cannot use the device. I have contacted Kingston and they told
> me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> I have duly done. Still the devices are not recognised or the file is still
> reported as missing. Kingston haven't got back to me since I reported the
> failure although they did promise to (now 4 days).
> From my searching on this Group and via the web this seems a common problem
> (solved by above??) any one suggest another 'work around', I have even tried
> getting Vista to recognise these devices as other brands.
> --
> Gray

That was it!

I had the exact same problem! A Sandisk Cruzer Micro 2G and some others, Cruzer never was completly recognized and after safely removing my laptop became hanged up, other flash memories failed to be recognized either because of drivers.

I follow some of your solutions in this way:

* Use U3 Launchpad removal tool, from Windows XP box to completly remove the "tool" and all documents, just i case (no need to format)
* Remove "infcache" file as undsoft recomends, using it all: security config and all.

Thats it, restart Vista and every usb flash memory is working ok now, thanks to all in this thread, it help me a lot!!!

Jorge Luis

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com