Print Spooler crashed

Alan,

I have seen your posts on printing issues. As a last attempt, maybe you can
help me. I have been trying to trouble shoot the spooler problem for more
than a month and have spent countless hours on multiple call backs from MS
tech support. Still no solution.

The print spooler is unstable and crashes multiple times. In addition, each
time I attempt to install my Cannon S820 printer, the installation hangs
because the spooler has crashed. This Vista Ultimate install was an upgrade
from XP and there have been no hardware changes. Canon says the most
up-to-date driver is included with Vista. Everything worked fine unsder XP.

I also have a problem with DVD Maker not being able to recognize my DVD
drive, but that's another issue.

I am at the point where I want my money back on Vista. I had a stable
machine with XP, but only frustration with Vista. Is there anyone at
Microsoft that can actually help me fix these problems?

Jim

"Alan Morris [MSFT]" wrote:

> What Vista specific print driver are you attempting to install? Most likely
> the issue is the print driver.
>
>
> Check the vendor website for updated Vista drivers.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Kamaldip" <Kamaldip.DeleteThis@discussions.microsoft.com> wrote in message
> news:9D24F0E5-3B82-49AA-BECC-DDE5F4BDD0AD@microsoft.com...
> > When installing a printer - at various stages of the process, the
> > installation will fail. Two messages appear:
> >
> > 1) Unable to install printer. Operation could not be completed (error
> > 0x000006be)
> > 2) Spooler subsystem app stopped working and was closed. A problem caused
> > the application to stop working correctly. Windows will notify you if a
> > solution is available.
> >
> > This computer is running Windows Vista. This issue occurs with SP1 as
> > well.
> > This computer has been re-imaged several times and the issue is still
> > there.
> >
> > Any ideas will be helpful.
> >
> > Thanks,
> >
> > Kamaldip
> >
>
>
>

I only use drivers that ship with the OS. There's a number of reason for
this but the biggest one is the fact that I know the various printer
manufacturer drivers test groups and I can take any issue directly to them.
The other reason is I don't actually have the physical devices so most of
the printers I add are manual installations to loopback ports.

I suspect that there is something that was carried forward from the XP
install that is causing the spooler service failure. If the XP Canon driver
has an uninstall utility, I would attempt to run that as administrator to
remove any software that may be lingering around.

What print components are currently installed on you machine? I'm mainly
interested in the registry information under these keys

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors


Most likely there are Windows Error Report (WER) crash dump files that
contain information on the failing module, be sure to send those if you are
connected to the internet (not dial-up or it will take a while).




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"jjm" <jjm DeleteThis @discussions.microsoft.com> wrote in message
news:2B5EB815-2DCB-4882-A86A-4409DDC90619@microsoft.com...
> Alan,
>
> I have seen your posts on printing issues. As a last attempt, maybe you
> can
> help me. I have been trying to trouble shoot the spooler problem for more
> than a month and have spent countless hours on multiple call backs from MS
> tech support. Still no solution.
>
> The print spooler is unstable and crashes multiple times. In addition,
> each
> time I attempt to install my Cannon S820 printer, the installation hangs
> because the spooler has crashed. This Vista Ultimate install was an
> upgrade
> from XP and there have been no hardware changes. Canon says the most
> up-to-date driver is included with Vista. Everything worked fine unsder
> XP.
>
> I also have a problem with DVD Maker not being able to recognize my DVD
> drive, but that's another issue.
>
> I am at the point where I want my money back on Vista. I had a stable
> machine with XP, but only frustration with Vista. Is there anyone at
> Microsoft that can actually help me fix these problems?
>
> Jim
>
> "Alan Morris [MSFT]" wrote:
>
>> What Vista specific print driver are you attempting to install? Most
>> likely
>> the issue is the print driver.
>>
>>
>> Check the vendor website for updated Vista drivers.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Kamaldip" <Kamaldip DeleteThis @discussions.microsoft.com> wrote in message
>> news:9D24F0E5-3B82-49AA-BECC-DDE5F4BDD0AD@microsoft.com...
>> > When installing a printer - at various stages of the process, the
>> > installation will fail. Two messages appear:
>> >
>> > 1) Unable to install printer. Operation could not be completed (error
>> > 0x000006be)
>> > 2) Spooler subsystem app stopped working and was closed. A problem
>> > caused
>> > the application to stop working correctly. Windows will notify you if
>> > a
>> > solution is available.
>> >
>> > This computer is running Windows Vista. This issue occurs with SP1 as
>> > well.
>> > This computer has been re-imaged several times and the issue is still
>> > there.
>> >
>> > Any ideas will be helpful.
>> >
>> > Thanks,
>> >
>> > Kamaldip
>> >
>>
>>
>>

It is the hpzpnp.dll, search for that file and delete it. It usually comes along with older HP drivers and Vista really hates it!


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