(Msg. 1) Posted: Sun Feb 24, 2008 9:55 am
Post subject: Can't Install External Hard Drive Archived from groups: microsoft>public>windows>vista>hardware_devices (more info?)
I have a new WD external hard drive that I'm trying use with Vista Ultimate,
but when I connect the drive I get an error message saying,
"Windows found driver software for your device but encountered an error
while attempting to install it.
USB Mass Storage Device
Access is denied"
I found a KB article which seems to be related, but even after acquiring and
installing the hotfix I still can't get the drive to install.
(Msg. 2) Posted: Sun Feb 24, 2008 1:50 pm
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"ATC" <ATC.TakeThisOut@discussions.microsoft.com> wrote in message
news:B44F29E0-49B4-4EFA-8C55-0D68219EB578@microsoft.com...
>I have a new WD external hard drive that I'm trying use with Vista
>Ultimate,
> but when I connect the drive I get an error message saying,
>
> "Windows found driver software for your device but encountered an error
> while attempting to install it.
>
> USB Mass Storage Device
>
> Access is denied"
>
>
> I found a KB article which seems to be related, but even after acquiring
> and
> installing the hotfix I still can't get the drive to install.
>
> KB Article: http://support.microsoft.com/kb/937187 >
> How can I fix this? It's very frustrating a bit ridiculous that
> installing
> a simple mass storage device fails.
When I had this problem, Windows searched for a solution and recommend Hot
fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This
Hot fix corrected the problem for me.
Note: The failure to install, for me, created a unknown device entry in
Device Manager. After installing the Hot fix, it was necessary to connect
the device, uninstall the unknown device driver in Device Manager then
disconnect and reconnect the device. You may want to connect the device and
do any cleanup of Device Manager needed first.
(Msg. 3) Posted: Sun Feb 24, 2008 1:50 pm
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"dgmacmi<>" wrote:
> When I had this problem, Windows searched for a solution and recommend Hot
> fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This
> Hot fix corrected the problem for me.
>
> Note: The failure to install, for me, created a unknown device entry in
> Device Manager. After installing the Hot fix, it was necessary to connect
> the device, uninstall the unknown device driver in Device Manager then
> disconnect and reconnect the device. You may want to connect the device and
> do any cleanup of Device Manager needed first.
>
> Don
I actually found that KB article as well, but when I attempt to install the
update I get a message stating, "This update does not apply to your system".
I'm not sure if that means I already have it or what... but it won't install.
(Msg. 4) Posted: Mon Feb 25, 2008 11:22 am
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"ATC" <ATC RemoveThis @discussions.microsoft.com> wrote in message
news:5C660A8B-29EC-4A8D-A039-FACD9DFE0C29@microsoft.com...
>
>
> "dgmacmi<>" wrote:
>> When I had this problem, Windows searched for a solution and recommend
>> Hot
>> fix KB 940199. KB 940199 states that it is a replacement for KB 937187.
>> This
>> Hot fix corrected the problem for me.
>>
>> Note: The failure to install, for me, created a unknown device entry in
>> Device Manager. After installing the Hot fix, it was necessary to connect
>> the device, uninstall the unknown device driver in Device Manager then
>> disconnect and reconnect the device. You may want to connect the device
>> and
>> do any cleanup of Device Manager needed first.
>>
>> Don
>
> I actually found that KB article as well, but when I attempt to install
> the
> update I get a message stating, "This update does not apply to your
> system".
> I'm not sure if that means I already have it or what... but it won't
> install.
>
You may need to uninstall the Hot Fix you installed first.
(Msg. 5) Posted: Mon Mar 03, 2008 1:23 am
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
i also get "This update does not apply to your system"
when i try to update to KB 940199
(Msg. 6) Posted: Mon Mar 03, 2008 1:23 am
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"jeffers" <jeffers.35oakf.RemoveThis@no-mx.forums.vistaheads.com> wrote in message
news:jeffers.35oakf@no-mx.forums.vistaheads.com...
>
> i also get "This update does not apply to your system"
> when i try to update to KB 940199
>
> what should i do now?
Please include enough of the previous message(s) so that others trying to
follow this thread know what you are talking about. Also please try to
"edit out" the non relevant portions. It helps everyone. Go to:
Tools > Options > Send > check - "Include message in reply"
(Msg. 7) Posted: Mon Mar 03, 2008 2:07 am
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
yea i cant see the tools option
anywyas
the problem is that after i dl an update, i cant access some mass
storage usb drives and also external hard drives
in device manager it shows up but i cant access them and vista has to
locate drivers
i have tried to update with KB 904199 but when i try to install it
there is a pop-up sayin "This update does not apply to your system"
(Msg. 8) Posted: Wed Jun 18, 2008 8:49 pm
Post subject: Re: Can't Install External Hard Drive [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
yea i cant see the tools option
anywyas
the problem is that after i dl an update, i cant access some mass
storage usb drives and also external hard drives
in device manager it shows up but i cant access them and vista has to
locate drivers
i have tried to update with KB 904199 but when i try to install it
there is a pop-up sayin "This update does not apply to your system"
______________________________
I have the same problem I have a Vista Ultimate and Dell XPS 700 and
one WD My Book Home 1TB external and when I buy another yesterday I have
the same message, Can't find the drivers and later when I try to put the
hotfix they say the same...."This update does not apply to your system",
what should we do?....Western Digital send me to Microsoft (mean wash
the hands)...Microsoft doesen't respond at all...
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