Cant Delete inbox mail

You should have only two instances of the file WindowsMail.MSMessageStore.
Were the two extra ones in a different location?

Gary VanderMolen

"D Geneva" <D Geneva.RemoveThis@discussions.microsoft.com> wrote in message news:C983A40C-D805-4558-844E-930DD1816707@microsoft.com...
> Mike- I have one e mail in an in box cannot delete--tried your system below
> and I got "4 instances/ files" (after search was done).
>
> I do not know what that means... and you indicated that I should delete all
> instances? What will that do...will I lose all my e mail personal folders?
> thanks
>
> "Mike Burgess" wrote:
>
>> Close Windows Mail
>> Click Start > Search > Advanced Search
>> Location = Everywhere
>> Place a check in "Include non-indexed, hidden, and system files"
>> Name = (type) WindowsMail.MSMessageStore
>>
>> When completed, you should only see 2 instances
>> Highlight, right-click and select: Delete
>> Ok any prompts, close Search and restart WinMail
>>
>> Mike Burgess
>> Microsoft MVP - Internet Explorer - 1999-2007
>> "There's no place like 127.0.0.1"
>> http://www.mvps.org/winhelp2002/hosts.htm
>>
>> "RickR" <RickR.RemoveThis@discussions.microsoft.com> wrote in message
>> news:F2180031-8624-4908-9E8D-C8864714F713@microsoft.com...
>> > That probably won't work. At least it didn't for me. You can't mark it as
>> > read, any more than you can delete it, because it doesn't exist. If you
>> > check
>> > the location where the messages are stored, it's not there. But the
>> > "database" thinks it is. As people have written here many months ago, who
>> > still had the problem, the only way I have seen to fix it is to change
>> > your
>> > identity name in Windows Mail. Actually, that doesn't fix the real
>> > problem;
>> > the message still can't be deleted. But at least it does allow you to send
>> > new mail. My undeleteable message is in my Outbox. And as it apparently
>> > generates an error when trying to send mail (although no message appears),
>> > as
>> > it will not allow any other messages sent with the same profile/identity
>> > to
>> > be sent. Changing the name of the identity/profile, by just adding a 1 to
>> > the
>> > end, let's me send mail.
>> >
>> > But that's a workaround. And doesn't get rid of the problem. Which has
>> > existed for many months, apparently without an answer. This occurred on my
>> > new machine, only a week old, with Vista Ultimate. I've also tried the
>> > links
>> > given to rebuild the database, with no success.
>> >
>> > So, what's the real answer to clearing them up. It appears to be pretty
>> > darn
>> > common, and I will certainly give Microsoft credit for getting to
>> > information
>> > on it just by clicking on a link on the error message. But it would be
>> > nice
>> > to clear up.
>> >
>> > Regards,
>> >
>> > Rick
>> >
>> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >
>> >> "Mary" <Mary.RemoveThis@discussions.microsoft.com> wrote in message
>> >> news:4F5F5B9C-1F0D-43F1-B920-7CFA1A1F838F@microsoft.com...
>> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >> >
>> >> > WHY? And how do I get rid of this message
>> >>
>> >> Try marking the message as read and then deleting it.
>> >>
>> >> --
>> >> Frank Saunders, MS-MVP OE/WM
>> >> http://www.fjsmjs.com
>> >> Answer in newsgroup. Don't expect an answer to email.
>> >>
>> >>
>>
>>

What's wrong with that?
McAfee and Norton are bad for Vista (actually for any version of Windows)
and even worse for WinMail, which they are guaranteed to screw up.

"metropolitan sewer" <metropolitansewer DeleteThis @discussions.microsoft.com> wrote in
message news:2A2319E9-BBE9-4D3E-8D0C-C26F9FD2B514@microsoft.com...
> If that is all the incite that you have, YOU should have left well enough
> alone ande not offered your advice.
>
> "Gary VanderMolen" wrote:
>
>> So, don't click on the undeletable message.
>> Leave well enough alone.
>> Microsoft will come out with a fix eventually.
>>
>> You can lower your risk of getting more stuck messages by
>> uninstalling McAfee. See http://www.oehelp.com/OETips.aspx#3

What is the solution? How do I get rid of the message?

"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message

Yes--went back and searched again--they were from a location from my kids log
in account...so what do I lose when I delete these two 4MB files?(under my
login)

"Gary VanderMolen" wrote:

> You should have only two instances of the file WindowsMail.MSMessageStore.
> Were the two extra ones in a different location?
>
> Gary VanderMolen
>
> "D Geneva" <D Geneva.RemoveThis@discussions.microsoft.com> wrote in message news:C983A40C-D805-4558-844E-930DD1816707@microsoft.com...
> > Mike- I have one e mail in an in box cannot delete--tried your system below
> > and I got "4 instances/ files" (after search was done).
> >
> > I do not know what that means... and you indicated that I should delete all
> > instances? What will that do...will I lose all my e mail personal folders?
> > thanks
> >
> > "Mike Burgess" wrote:
> >
> >> Close Windows Mail
> >> Click Start > Search > Advanced Search
> >> Location = Everywhere
> >> Place a check in "Include non-indexed, hidden, and system files"
> >> Name = (type) WindowsMail.MSMessageStore
> >>
> >> When completed, you should only see 2 instances
> >> Highlight, right-click and select: Delete
> >> Ok any prompts, close Search and restart WinMail
> >>
> >> Mike Burgess
> >> Microsoft MVP - Internet Explorer - 1999-2007
> >> "There's no place like 127.0.0.1"
> >> http://www.mvps.org/winhelp2002/hosts.htm
> >>
> >> "RickR" <RickR.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:F2180031-8624-4908-9E8D-C8864714F713@microsoft.com...
> >> > That probably won't work. At least it didn't for me. You can't mark it as
> >> > read, any more than you can delete it, because it doesn't exist. If you
> >> > check
> >> > the location where the messages are stored, it's not there. But the
> >> > "database" thinks it is. As people have written here many months ago, who
> >> > still had the problem, the only way I have seen to fix it is to change
> >> > your
> >> > identity name in Windows Mail. Actually, that doesn't fix the real
> >> > problem;
> >> > the message still can't be deleted. But at least it does allow you to send
> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
> >> > generates an error when trying to send mail (although no message appears),
> >> > as
> >> > it will not allow any other messages sent with the same profile/identity
> >> > to
> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> >> > the
> >> > end, let's me send mail.
> >> >
> >> > But that's a workaround. And doesn't get rid of the problem. Which has
> >> > existed for many months, apparently without an answer. This occurred on my
> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
> >> > links
> >> > given to rebuild the database, with no success.
> >> >
> >> > So, what's the real answer to clearing them up. It appears to be pretty
> >> > darn
> >> > common, and I will certainly give Microsoft credit for getting to
> >> > information
> >> > on it just by clicking on a link on the error message. But it would be
> >> > nice
> >> > to clear up.
> >> >
> >> > Regards,
> >> >
> >> > Rick
> >> >
> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >> >
> >> >> "Mary" <Mary.RemoveThis@discussions.microsoft.com> wrote in message
> >> >> news:4F5F5B9C-1F0D-43F1-B920-7CFA1A1F838F@microsoft.com...
> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >> >
> >> >> > WHY? And how do I get rid of this message
> >> >>
> >> >> Try marking the message as read and then deleting it.
> >> >>
> >> >> --
> >> >> Frank Saunders, MS-MVP OE/WM
> >> >> http://www.fjsmjs.com
> >> >> Answer in newsgroup. Don't expect an answer to email.
> >> >>
> >> >>
> >>
> >>
>
>
>

Delete only the two associated with the login having the problem.
You won't lose anything. Windows Mail will rebuild the Message Store
automatically.

Gary VanderMolen

"D Geneva" <DGeneva.RemoveThis@discussions.microsoft.com> wrote in message news:07D5CA16-4E70-44F9-9712-C3F159254B02@microsoft.com...
> Yes--went back and searched again--they were from a location from my kids log
> in account...so what do I lose when I delete these two 4MB files?(under my
> login)
>
> "Gary VanderMolen" wrote:
>
>> You should have only two instances of the file WindowsMail.MSMessageStore.
>> Were the two extra ones in a different location?
>>
>> Gary VanderMolen
>>
>> "D Geneva" <D Geneva.RemoveThis@discussions.microsoft.com> wrote in message news:C983A40C-D805-4558-844E-930DD1816707@microsoft.com...
>> > Mike- I have one e mail in an in box cannot delete--tried your system below
>> > and I got "4 instances/ files" (after search was done).
>> >
>> > I do not know what that means... and you indicated that I should delete all
>> > instances? What will that do...will I lose all my e mail personal folders?
>> > thanks
>> >
>> > "Mike Burgess" wrote:
>> >
>> >> Close Windows Mail
>> >> Click Start > Search > Advanced Search
>> >> Location = Everywhere
>> >> Place a check in "Include non-indexed, hidden, and system files"
>> >> Name = (type) WindowsMail.MSMessageStore
>> >>
>> >> When completed, you should only see 2 instances
>> >> Highlight, right-click and select: Delete
>> >> Ok any prompts, close Search and restart WinMail
>> >>
>> >> Mike Burgess
>> >> Microsoft MVP - Internet Explorer - 1999-2007
>> >> "There's no place like 127.0.0.1"
>> >> http://www.mvps.org/winhelp2002/hosts.htm
>> >>
>> >> "RickR" <RickR.RemoveThis@discussions.microsoft.com> wrote in message
>> >> news:F2180031-8624-4908-9E8D-C8864714F713@microsoft.com...
>> >> > That probably won't work. At least it didn't for me. You can't mark it as
>> >> > read, any more than you can delete it, because it doesn't exist. If you
>> >> > check
>> >> > the location where the messages are stored, it's not there. But the
>> >> > "database" thinks it is. As people have written here many months ago, who
>> >> > still had the problem, the only way I have seen to fix it is to change
>> >> > your
>> >> > identity name in Windows Mail. Actually, that doesn't fix the real
>> >> > problem;
>> >> > the message still can't be deleted. But at least it does allow you to send
>> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
>> >> > generates an error when trying to send mail (although no message appears),
>> >> > as
>> >> > it will not allow any other messages sent with the same profile/identity
>> >> > to
>> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
>> >> > the
>> >> > end, let's me send mail.
>> >> >
>> >> > But that's a workaround. And doesn't get rid of the problem. Which has
>> >> > existed for many months, apparently without an answer. This occurred on my
>> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
>> >> > links
>> >> > given to rebuild the database, with no success.
>> >> >
>> >> > So, what's the real answer to clearing them up. It appears to be pretty
>> >> > darn
>> >> > common, and I will certainly give Microsoft credit for getting to
>> >> > information
>> >> > on it just by clicking on a link on the error message. But it would be
>> >> > nice
>> >> > to clear up.
>> >> >
>> >> > Regards,
>> >> >
>> >> > Rick
>> >> >
>> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >> >
>> >> >> "Mary" <Mary.RemoveThis@discussions.microsoft.com> wrote in message
>> >> >> news:4F5F5B9C-1F0D-43F1-B920-7CFA1A1F838F@microsoft.com...
>> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >> >> >
>> >> >> > WHY? And how do I get rid of this message
>> >> >>
>> >> >> Try marking the message as read and then deleting it.
>> >> >>
>> >> >> --
>> >> >> Frank Saunders, MS-MVP OE/WM
>> >> >> http://www.fjsmjs.com
>> >> >> Answer in newsgroup. Don't expect an answer to email.
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>
>>

Please check the next thread titled "cannot delete or move message from
outbox, I wrote instructions on how to fix this problem (at least it worked
for me)
The only other thing you have to remember is to also delete the backup data.
John


"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message