(Msg. 17) Posted: Mon Dec 22, 2008 3:21 pm
Post subject: Re: AuthenTec Inc AES1610 update not working [Login to view extended thread Info.] Archived from groups: microsoft>public>windows>vista>hardware_devices (more info?)
Timothy, have e-mailed you my log file.
hope you can help us.
"Timothy Davis [MSFT]" wrote:
> Anyone hitting this issue, please email me your "WindowsUpdate.log" file
> (found in your Windows Directory).
>
> Email: "tidavis at Microsoft dot com".
>
> We will track down the specific update and get it removed from WU.
>
>
> "aussie_lonesQS89" <aussielonesQS89 RemoveThis @discussions.microsoft.com> wrote in
> message news:4712C3AA-3FBA-4298-982E-6C73B4BB7B25@microsoft.com...
> >I downloaded updates the other day and since then every time i log on i get
> >a
> > window saying it needs to complete installation or something like that i
> > have
> > gone through every possible choice to say yes or no but it still always
> > comes
> > up. The finger scanner is playing up with it as well. I tried to do the
> > rollback that i read somewhere should help but i am unable to choose the
> > rollback button.
> >
> > The update appears under update history but not installed updates .... so
> > i
> > can't uninstall it.
> >
> > i have a Toshiba satellite running vista... please help me
>
>
(Msg. 18) Posted: Tue Dec 23, 2008 4:15 am
Post subject: Re: AuthenTec Inc AES1610 update not working [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I sent mine to you
fingers crossed you can help us.
"Timothy Davis [MSFT]" wrote:
> Anyone hitting this issue, please email me your "WindowsUpdate.log" file
> (found in your Windows Directory).
>
> Email: "tidavis at Microsoft dot com".
>
> We will track down the specific update and get it removed from WU.
>
>
> "aussie_lonesQS89" <aussielonesQS89.TakeThisOut@discussions.microsoft.com> wrote in
> message news:4712C3AA-3FBA-4298-982E-6C73B4BB7B25@microsoft.com...
> >I downloaded updates the other day and since then every time i log on i get
> >a
> > window saying it needs to complete installation or something like that i
> > have
> > gone through every possible choice to say yes or no but it still always
> > comes
> > up. The finger scanner is playing up with it as well. I tried to do the
> > rollback that i read somewhere should help but i am unable to choose the
> > rollback button.
> >
> > The update appears under update history but not installed updates .... so
> > i
> > can't uninstall it.
> >
> > i have a Toshiba satellite running vista... please help me
>
>
(Msg. 19) Posted: Tue Dec 23, 2008 10:34 am
Post subject: Re: AuthenTec Inc AES1610 update not working [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I've found that switching User Access Control off allows to complete
driver installation successfully. You can safely turn on UAC after
restart.
(Msg. 20) Posted: Mon Dec 29, 2008 1:59 pm
Post subject: Re: AuthenTec Inc AES1610 update not working [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I apologize for the late reply - with the snow and holidays here is Redmond,
I have not been able to get into the office and work with the folks on this.
Toshiba requested this driver go critical on WU - and they own supporting
any problems it creates.
Here are the call in numbers for support:
800-457-7777 (From inside the United States)
949-859-4273 (From outside the United States)
"aussie_lonesQS89" <aussielonesQS89.DeleteThis@discussions.microsoft.com> wrote in
message news:D38604F3-243F-4C92-AE0E-B0FEDD453E4F@microsoft.com...
>I sent mine to you
> fingers crossed you can help us.
>
> "Timothy Davis [MSFT]" wrote:
>
>> Anyone hitting this issue, please email me your "WindowsUpdate.log" file
>> (found in your Windows Directory).
>>
>> Email: "tidavis at Microsoft dot com".
>>
>> We will track down the specific update and get it removed from WU.
>>
>>
>> "aussie_lonesQS89" <aussielonesQS89.DeleteThis@discussions.microsoft.com> wrote in
>> message news:4712C3AA-3FBA-4298-982E-6C73B4BB7B25@microsoft.com...
>> >I downloaded updates the other day and since then every time i log on i
>> >get
>> >a
>> > window saying it needs to complete installation or something like that
>> > i
>> > have
>> > gone through every possible choice to say yes or no but it still always
>> > comes
>> > up. The finger scanner is playing up with it as well. I tried to do the
>> > rollback that i read somewhere should help but i am unable to choose
>> > the
>> > rollback button.
>> >
>> > The update appears under update history but not installed updates ....
>> > so
>> > i
>> > can't uninstall it.
>> >
>> > i have a Toshiba satellite running vista... please help me
>>
>>
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