(Msg. 1) Posted: Fri May 02, 2008 10:29 am
Post subject: AVG 8 Free update failure Archived from groups: alt>comp>anti-virus (more info?)
AVG 8 Free fails to update with message about failing to contact the update
server.
Update server given as in Tools/Advanced is
http://guru.avg.com/softw/80free/update/
Connection is via router and cable.
Never a problem with AVG Free 7.5 which I've gone back to for now.
(Msg. 2) Posted: Fri May 02, 2008 10:29 am
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Dragon wrote:
> AVG 8 Free fails to update with message about failing to contact the update
> server.
> Update server given as in Tools/Advanced is
> http://guru.avg.com/softw/80free/update/ >
> Connection is via router and cable.
> Never a problem with AVG Free 7.5 which I've gone back to for now.
>
> Suggestions please.
>
> Henry
>
>
I get a Forbidden when trying to access that url direct. That means it
expects an ID from AVG 8 in order to update. If you can't connect via
AVG's update routine, it's probably not providing the correct ID.
The following speculative solution is based on the assumption that the
problem is not a bug in AVG but arises from your system's configuration
in some way. If you still have AVG 7.5 on your machine, ie, inactivated,
not uninstalled, it's possible that the update routine sends the AVG 7.5
ID - depends on how the path to the ID is written and/or what registry
keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have
the install files available), then reinstall AVG 8 and try again. You
may have to do a through registry clean, I don't know how well AVG's
uninstall works.
(Msg. 3) Posted: Fri May 02, 2008 2:55 pm
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
>> AVG 8 Free fails to update with message about failing to contact the
>> update server.
>> Update server given as in Tools/Advanced is
>> http://guru.avg.com/softw/80free/update/ >>
>> Connection is via router and cable.
>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>>
>> Suggestions please.
>>
>> Henry
>
>
> I get a Forbidden when trying to access that url direct. That means it
> expects an ID from AVG 8 in order to update. If you can't connect via
> AVG's update routine, it's probably not providing the correct ID.
>
> The following speculative solution is based on the assumption that the
> problem is not a bug in AVG but arises from your system's configuration in
> some way. If you still have AVG 7.5 on your machine, ie, inactivated, not
> uninstalled, it's possible that the update routine sends the AVG 7.5 ID -
> depends on how the path to the ID is written and/or what registry keys are
> used. Try uninstalling both AVG 7.5 and 8 (I assume you have the install
> files available), then reinstall AVG 8 and try again. You may have to do a
> through registry clean, I don't know how well AVG's uninstall works.
>
> If the above works, let us know.
>
For the record :-
Downloaded installation file.
AVG 8 Free claimed to remove 7 when installed so I let it.
Updates gave message
"The connection with the update server has failed"
Found update files, downloaded to disc and updated from them.
Tried a repair from the installation file but no change.
Uninstalled AVG 8 Free via its utility.
Installed AVG 7.5 Free from magazine CD.
Updated several times to get to latest state.
Asked here for help and Kurt responded
Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
Re-installed AVG 8 Free from previously download file.
Update problem persists.
(Msg. 4) Posted: Fri May 02, 2008 6:47 pm
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Is your firewall blocking the update server? The only system I have seen the
problem on is on dial-up which I kinda expect since it is not connected. I
have helped install several times and they all removed 7 fine and installed.
It sounds like you may have something blocking it...
"Dragon" <qz39dragon.trapbait RemoveThis @ntlworld.com> wrote in message
news:_XFSj.109794$4f4.56601@newsfe6-win.ntli.net...
>>> AVG 8 Free fails to update with message about failing to contact the
>>> update server.
>>> Update server given as in Tools/Advanced is
>>> http://guru.avg.com/softw/80free/update/ >>>
>>> Connection is via router and cable.
>>> Never a problem with AVG Free 7.5 which I've gone back to for now.
>>>
>>> Suggestions please.
>>>
>>> Henry
>>
>>
>> I get a Forbidden when trying to access that url direct. That means it
>> expects an ID from AVG 8 in order to update. If you can't connect via
>> AVG's update routine, it's probably not providing the correct ID.
>>
>> The following speculative solution is based on the assumption that the
>> problem is not a bug in AVG but arises from your system's configuration
>> in some way. If you still have AVG 7.5 on your machine, ie, inactivated,
>> not uninstalled, it's possible that the update routine sends the AVG 7.5
>> ID - depends on how the path to the ID is written and/or what registry
>> keys are used. Try uninstalling both AVG 7.5 and 8 (I assume you have the
>> install files available), then reinstall AVG 8 and try again. You may
>> have to do a through registry clean, I don't know how well AVG's
>> uninstall works.
>>
>> If the above works, let us know.
>>
>
> For the record :-
> Downloaded installation file.
> AVG 8 Free claimed to remove 7 when installed so I let it.
> Updates gave message
> "The connection with the update server has failed"
> Found update files, downloaded to disc and updated from them.
>
> Tried a repair from the installation file but no change.
> Uninstalled AVG 8 Free via its utility.
>
> Installed AVG 7.5 Free from magazine CD.
> Updated several times to get to latest state.
>
> Asked here for help and Kurt responded
>
> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
> Re-installed AVG 8 Free from previously download file.
> Update problem persists.
>
> Help!!
>
> Henry
>
>
(Msg. 5) Posted: Fri May 02, 2008 7:16 pm
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Dragon wrote:
[snipped tale of woe and my speculations]
> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
> Re-installed AVG 8 Free from previously download file.
> Update problem persists.
>
> Help!!
>
> Henry
>
>
Thanks for the added info, now I know my speculation is wrong.
Sorry, I can't think of anything else it might be. Wish you better luck
on AVG's forum.
(Msg. 6) Posted: Fri May 02, 2008 7:32 pm
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Woody" <TheDuck DeleteThis @pond.net> wrote in message
news:YkJSj.8181$LQ4.5043@newssvr11.news.prodigy.net...
> Is your firewall blocking the update server?
Sounds logical so no surprises I looked at that
Connection is cable broadband via router
Problem persists with or without a firewall on and with or without Spybot
resident on.
Have a query on the AVG free forum waiting for a reply.
(Msg. 7) Posted: Sat May 03, 2008 12:07 pm
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Dragon" <qz39dragon.trapbait RemoveThis @ntlworld.com> wrote in message
news:e%JSj.96296$Ff4.46112@newsfe5-win.ntli.net...
> "Woody" <TheDuck RemoveThis @pond.net> wrote in message
> news:YkJSj.8181$LQ4.5043@newssvr11.news.prodigy.net...
>> Is your firewall blocking the update server?
> Sounds logical so no surprises I looked at that
> Connection is cable broadband via router
> Problem persists with or without a firewall on and with or without
> Spybot resident on.
> Have a query on the AVG free forum waiting for a reply.
Try running the AVGUPD.EXE file from the AVG8 program folder.
Try this update server:
guru1.grisoft.cz
See the firewall info here:
AVG 8.0 Free Edition FAQ » Update:
http://free.grisoft.com/ww.faq.num-1243#faq_1243
(Msg. 8) Posted: Sat May 03, 2008 9:49 pm
Post subject: Re: AVG 8 Free update failure [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Wolf Kirchmeir" <wolfkir DeleteThis @sympatico.ca> wrote in message
news:481b9b05$0$24657$9a6e19ea@news.newshosting.com...
> Dragon wrote:
> [snipped tale of woe and my speculations]
>> Following Kurt's suggestion, uninstalled AVG 7.5 free via its utility.
>> Re-installed AVG 8 Free from previously download file.
>> Update problem persists.
>>
>> Help!!
>>
>> Henry
>>
>>
>
> Thanks for the added info, now I know my speculation is wrong.
>
> Sorry, I can't think of anything else it might be. Wish you better luck on
> AVG's forum.
>
> --
> wolf k.
On recommendation from the forum, uninstalled Ashampoo firewall and updates
now work.
Presume a conflict somewhere as setting rules in Ashampoo firewall or even
switching it off did not help.
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