Visio not printing to default printer

I'm on a help desk and one of my customers is trying to
print a Viso doc to a HP 1220c on lpt1. This is the only
printer installed under her profile, the PC is running
Win2k pro. It will only print to a network printer.
Print preview shows the 1220c but page setup shows a
network printer and I try to change to the local printer
and it will not change. My customer did not create the
doc and a new doc created on the PC prints locally with no
issues.

Any help would be greatly appreciated!