Visio with XP print problem

External Since: Jan 26, 2004 Posts: 1655

> No I'm not an HP employee any more and that makes a difference.
There is no difference, you are ex-HP and Lori is ex-Visio. She just happens
to work in a totally different part of the company that acquired Visio.
Except for having the same name on her paycheck, it's the same as working
for a different company. She is also not a novice, she was on the original
team that developed Visio 1.0.

> How do you explain that previous and actual versions of the drivers
> worked perfectly with Visio XP and not with Visio 2003. Ain't that an
> application problem rather than a peripheral/driver problem???

Visio 2003 is the second version of Visio that has been developed under the
MS banner so some of the lower level routines have been changed to be more
in line with other MS products.

> I don't intend to insult anyone, just saying that some answers are used
> too much as ways to delay the solution. Some of us, like you, are
> knowledgeable people who use newsgroups when nothing else worked. I
> ain't superior to anybody, obviously.

The insult was in Joe's message, you only mentioned that you agreed with his
comments.

  > > Contrary to what you believe, most printer problems can be resolved by
  > > updating the printer drivers. Some of those that can not be resolved can
be
  > > resolved by changing some of the printer settings. Both are things that
  > > should be available from the printer manufacturer.
  > >
> Unapplicable when the application changes the resulted obtained with
> its previous version.

> As I said:
> - I know computers (for 24 years now but Lori couldn't know, I agree)
> - I don't insult anybody, I just say comments are irrelevant and
> therefore useless and so ask their author to switch to another way of
> answering questions

Lori's original message
Lori> Have you tried contacting HP? They may have a solution for you or a
Lori>recommended substitute driver. We use a lot of HP laser printers around
Lori>here, and some of them are pretty old. But they still work great for
me.

How can you consider Lori's suggestion comments or irrelevant? She
suggestions a specific action (Contact HP, replace the drivers ). She is not
dumping the problem on HP, just making sure that the most common problem,
outdated drivers, is not an issue.

John... Visio MVP 40+ yrs with all varieties of comptuers including
most of HPs minis.

External Since: Nov 11, 2003 Posts: 1863

Did the latest Visio service packs have any impact on this problem? There
were some printing bugs addressed.

Visio 2002
<a style='text-decoration: underline;' href="http://www.microsoft.com/downloads/details.aspx?FamilyID=00b9dfe4-ed08-4328-b355-4bc63d6267b2&DisplayLang=en" target="_blank">http://www.microsoft.com/downloads/details.aspx?FamilyID=00b9dfe4-ed08...28-b355</a>

Visio 2000
<a style='text-decoration: underline;' href="http://www.microsoft.com/downloads/details.aspx?FamilyID=fe6aa2d8-be30-4f0b-b04b-35c30e4606f2&DisplayLang=en" target="_blank">http://www.microsoft.com/downloads/details.aspx?FamilyID=fe6aa2d8-be30...0b-b04b</a>

--
Mark Nelson
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mandrake" <pif.RemoveThis@lechien.com> wrote in message
news:4063f908$0$8942$636a15ce@news.free.fr...
> Lori Pearce (MSFT) wrote:
  > > Have you tried contacting HP? They may have a solution for you or a
  > > recommended substitute driver. We use a lot of HP laser printers around
  > > here, and some of them are pretty old. But they still work great for
me.
  > >
>
> OK OK
>
> I'm a former HP employee and have tried to get in touch with HP support.
>
> As you can imagine, they told me that MS argument that consists in
> saying "contact HP" is "weak" (their own words).
>
> My question is: where is the famous cooperation between those 2 giants
> that would make a proper XP driver available for us to make Visio 2003
> work on brand new models of printer?
>
> My case:
> - WinXP SP1
> - Visio 2003
> - HP PhotoSmart 2510 all-in-one printer (USB connected)
> - up-to-date printer drivers and application through permanent internet
> connection (fresh as of yesterday)
>
> All these are brand new versions of products so there's no reason A4
> format diagrams should be cropped as if they were setup as A3.
>
> I consider it normal to expect MS/HP to work together to deliver working
> drivers when products are released on the market, not 6 months later
> when the products disappear from the price list.
>
> Please advise with valuable answers, not Microsoft version of the world
Wink