word 2007 w/sp1 crashs, reinstalled, safemode, repair does..

This happens all the time, with any word document in format .doc or .docx

First it pops up with the Microsoft office word has stopped working, check
online for a solution and close the program or close the program option, both
options just close the document, when i click view problem details i get the
error i pasted before.

Then i choose to close the document, then i get another pop up that says
"windows cannot find 'c:\(Filename)'. Make sure you typed the name correctly
and then try again. i click ok to this and try to open the document again,
it tells me last time word failed to start to run in safe mode, when i say
yes to safe mode, it still crashs, if i say no to safe mode and boot regular
it also crashs, after the third time i try to open it or any other document
it says safe mode did not work prior please perform a repair, so i do that
and still no win. i've uninstalled, reinstalled, with or without service
pack, removed the registry key for office12, and nothing at all works, what
can i co?

"Terry Farrell" wrote:

> Is it with just that one document or does it happen with any document at any
> time?
>
> --
> Terry Farrell - MSWord MVP
>
> "sunny" <sunny.RemoveThis@discussions.microsoft.com> wrote in message
> news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
> > ok so i was opening a regular word document and my word 2007 keeps
> > crashing,
> > i tried running in safe mode and it crashed, tried repairing and repair
> > was
> > successful but word keeps crashing, i get the word 2007 splash screen then
> > the crash error with the following details:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: WINWORD.EXE
> > Application Version: 12.0.6211.1000
> > Application Timestamp: 46d4a7df
> > Fault Module Name: StackHash_7f5a
> > Fault Module Version: 6.0.6001.18000
> > Fault Module Timestamp: 4791a7a6
> > Exception Code: c0000374
> > Exception Offset: 000b015d
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: 7f5a
> > Additional Information 2: 27920241e785c41f5e1037ae491959b4
> > Additional Information 3: 911c
> > Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28
> >
> >
> > I am running windows vista ultimate on a 32bit platform, it was working
> > fine
> > and all of a sudden it does not work.
> >
> > i tried deleting the data key from the following location:
> >
> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> >
> > and that didnt work either, same issue... can anyone please help.
> >
> > my other office products such as onenote and excel work perfectly. This
> > happens weather i'm just opening word as an application or opening a
> > actual
> > document.
> >
>

From Start, Run, type in

winword /a

and press enter. Does Word start correctly to a blank document now?

If it starts now, see the following FAQ for help diagnosing the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry

"sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
news:E03D5F69-0A10-45AF-98BE-0BFD24C73815@microsoft.com...
> This happens all the time, with any word document in format .doc or .docx
>
> First it pops up with the Microsoft office word has stopped working, check
> online for a solution and close the program or close the program option,
> both
> options just close the document, when i click view problem details i get
> the
> error i pasted before.
>
> Then i choose to close the document, then i get another pop up that says
> "windows cannot find 'c:\(Filename)'. Make sure you typed the name
> correctly
> and then try again. i click ok to this and try to open the document
> again,
> it tells me last time word failed to start to run in safe mode, when i say
> yes to safe mode, it still crashs, if i say no to safe mode and boot
> regular
> it also crashs, after the third time i try to open it or any other
> document
> it says safe mode did not work prior please perform a repair, so i do that
> and still no win. i've uninstalled, reinstalled, with or without service
> pack, removed the registry key for office12, and nothing at all works,
> what
> can i co?
>
> "Terry Farrell" wrote:
>
>> Is it with just that one document or does it happen with any document at
>> any
>> time?
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
>> news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
>> > ok so i was opening a regular word document and my word 2007 keeps
>> > crashing,
>> > i tried running in safe mode and it crashed, tried repairing and repair
>> > was
>> > successful but word keeps crashing, i get the word 2007 splash screen
>> > then
>> > the crash error with the following details:
>> >
>> > Problem signature:
>> > Problem Event Name: APPCRASH
>> > Application Name: WINWORD.EXE
>> > Application Version: 12.0.6211.1000
>> > Application Timestamp: 46d4a7df
>> > Fault Module Name: StackHash_7f5a
>> > Fault Module Version: 6.0.6001.18000
>> > Fault Module Timestamp: 4791a7a6
>> > Exception Code: c0000374
>> > Exception Offset: 000b015d
>> > OS Version: 6.0.6001.2.1.0.256.1
>> > Locale ID: 1033
>> > Additional Information 1: 7f5a
>> > Additional Information 2: 27920241e785c41f5e1037ae491959b4
>> > Additional Information 3: 911c
>> > Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28
>> >
>> >
>> > I am running windows vista ultimate on a 32bit platform, it was working
>> > fine
>> > and all of a sudden it does not work.
>> >
>> > i tried deleting the data key from the following location:
>> >
>> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
>> >
>> > and that didnt work either, same issue... can anyone please help.
>> >
>> > my other office products such as onenote and excel work perfectly.
>> > This
>> > happens weather i'm just opening word as an application or opening a
>> > actual
>> > document.
>> >
>>

Terry,

i tried that also, sorry forgot to write that, it doesnt work, it follows
the same format of crashing and informing you the last time word tired to
start it failed and if you would like to start in safe mode. Anything else
you can think of? it's weird cause xcel and the rest of the programs start
properly, i was thinking about disabling some add-ins but i cant even get
into word to look into it's options and such, i also ran the office
diagnostics and it came up with nothing also and passed on every check

thanks

"Terry Farrell" wrote:

> From Start, Run, type in
>
> winword /a
>
> and press enter. Does Word start correctly to a blank document now?
>
> If it starts now, see the following FAQ for help diagnosing the problem:
>
> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
>
> Terry
>
> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
> news:E03D5F69-0A10-45AF-98BE-0BFD24C73815@microsoft.com...
> > This happens all the time, with any word document in format .doc or .docx
> >
> > First it pops up with the Microsoft office word has stopped working, check
> > online for a solution and close the program or close the program option,
> > both
> > options just close the document, when i click view problem details i get
> > the
> > error i pasted before.
> >
> > Then i choose to close the document, then i get another pop up that says
> > "windows cannot find 'c:\(Filename)'. Make sure you typed the name
> > correctly
> > and then try again. i click ok to this and try to open the document
> > again,
> > it tells me last time word failed to start to run in safe mode, when i say
> > yes to safe mode, it still crashs, if i say no to safe mode and boot
> > regular
> > it also crashs, after the third time i try to open it or any other
> > document
> > it says safe mode did not work prior please perform a repair, so i do that
> > and still no win. i've uninstalled, reinstalled, with or without service
> > pack, removed the registry key for office12, and nothing at all works,
> > what
> > can i co?
> >
> > "Terry Farrell" wrote:
> >
> >> Is it with just that one document or does it happen with any document at
> >> any
> >> time?
> >>
> >> --
> >> Terry Farrell - MSWord MVP
> >>
> >> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
> >> news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
> >> > ok so i was opening a regular word document and my word 2007 keeps
> >> > crashing,
> >> > i tried running in safe mode and it crashed, tried repairing and repair
> >> > was
> >> > successful but word keeps crashing, i get the word 2007 splash screen
> >> > then
> >> > the crash error with the following details:
> >> >
> >> > Problem signature:
> >> > Problem Event Name: APPCRASH
> >> > Application Name: WINWORD.EXE
> >> > Application Version: 12.0.6211.1000
> >> > Application Timestamp: 46d4a7df
> >> > Fault Module Name: StackHash_7f5a
> >> > Fault Module Version: 6.0.6001.18000
> >> > Fault Module Timestamp: 4791a7a6
> >> > Exception Code: c0000374
> >> > Exception Offset: 000b015d
> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> > Locale ID: 1033
> >> > Additional Information 1: 7f5a
> >> > Additional Information 2: 27920241e785c41f5e1037ae491959b4
> >> > Additional Information 3: 911c
> >> > Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28
> >> >
> >> >
> >> > I am running windows vista ultimate on a 32bit platform, it was working
> >> > fine
> >> > and all of a sudden it does not work.
> >> >
> >> > i tried deleting the data key from the following location:
> >> >
> >> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> >> >
> >> > and that didnt work either, same issue... can anyone please help.
> >> >
> >> > my other office products such as onenote and excel work perfectly.
> >> > This
> >> > happens weather i'm just opening word as an application or opening a
> >> > actual
> >> > document.
> >> >
> >>
>

Please clarify my understanding of what you are saying: when you start Word
in Safe Mode from Start, Run, you get an error message saying that the last
time you started Word it failed and would you like to start in Safe Mode?
That cannot be correct.

Are you sure that you are typing in EXACTLY what I wrote including the space
between 'winword' and the '/a'?

Have you got a locally installed compatible printer driver? Without a
compatible printer driver, Word won't start except in Safe Mode.

Have you tried renaming normal.dotm to normal.old?

Terry

"sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
news:B8A4ACD0-DE0B-4E44-8580-3D657C2538EC@microsoft.com...
> Terry,
>
> i tried that also, sorry forgot to write that, it doesnt work, it follows
> the same format of crashing and informing you the last time word tired to
> start it failed and if you would like to start in safe mode. Anything
> else
> you can think of? it's weird cause xcel and the rest of the programs
> start
> properly, i was thinking about disabling some add-ins but i cant even get
> into word to look into it's options and such, i also ran the office
> diagnostics and it came up with nothing also and passed on every check
>
> thanks
>
> "Terry Farrell" wrote:
>
>> From Start, Run, type in
>>
>> winword /a
>>
>> and press enter. Does Word start correctly to a blank document now?
>>
>> If it starts now, see the following FAQ for help diagnosing the problem:
>>
>> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
>>
>> Terry
>>
>> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
>> news:E03D5F69-0A10-45AF-98BE-0BFD24C73815@microsoft.com...
>> > This happens all the time, with any word document in format .doc or
>> > .docx
>> >
>> > First it pops up with the Microsoft office word has stopped working,
>> > check
>> > online for a solution and close the program or close the program
>> > option,
>> > both
>> > options just close the document, when i click view problem details i
>> > get
>> > the
>> > error i pasted before.
>> >
>> > Then i choose to close the document, then i get another pop up that
>> > says
>> > "windows cannot find 'c:\(Filename)'. Make sure you typed the name
>> > correctly
>> > and then try again. i click ok to this and try to open the document
>> > again,
>> > it tells me last time word failed to start to run in safe mode, when i
>> > say
>> > yes to safe mode, it still crashs, if i say no to safe mode and boot
>> > regular
>> > it also crashs, after the third time i try to open it or any other
>> > document
>> > it says safe mode did not work prior please perform a repair, so i do
>> > that
>> > and still no win. i've uninstalled, reinstalled, with or without
>> > service
>> > pack, removed the registry key for office12, and nothing at all works,
>> > what
>> > can i co?
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> Is it with just that one document or does it happen with any document
>> >> at
>> >> any
>> >> time?
>> >>
>> >> --
>> >> Terry Farrell - MSWord MVP
>> >>
>> >> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
>> >> > ok so i was opening a regular word document and my word 2007 keeps
>> >> > crashing,
>> >> > i tried running in safe mode and it crashed, tried repairing and
>> >> > repair
>> >> > was
>> >> > successful but word keeps crashing, i get the word 2007 splash
>> >> > screen
>> >> > then
>> >> > the crash error with the following details:
>> >> >
>> >> > Problem signature:
>> >> > Problem Event Name: APPCRASH
>> >> > Application Name: WINWORD.EXE
>> >> > Application Version: 12.0.6211.1000
>> >> > Application Timestamp: 46d4a7df
>> >> > Fault Module Name: StackHash_7f5a
>> >> > Fault Module Version: 6.0.6001.18000
>> >> > Fault Module Timestamp: 4791a7a6
>> >> > Exception Code: c0000374
>> >> > Exception Offset: 000b015d
>> >> > OS Version: 6.0.6001.2.1.0.256.1
>> >> > Locale ID: 1033
>> >> > Additional Information 1: 7f5a
>> >> > Additional Information 2: 27920241e785c41f5e1037ae491959b4
>> >> > Additional Information 3: 911c
>> >> > Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28
>> >> >
>> >> >
>> >> > I am running windows vista ultimate on a 32bit platform, it was
>> >> > working
>> >> > fine
>> >> > and all of a sudden it does not work.
>> >> >
>> >> > i tried deleting the data key from the following location:
>> >> >
>> >> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
>> >> >
>> >> > and that didnt work either, same issue... can anyone please help.
>> >> >
>> >> > my other office products such as onenote and excel work perfectly.
>> >> > This
>> >> > happens weather i'm just opening word as an application or opening a
>> >> > actual
>> >> > document.
>> >> >
>> >>
>>

Terry,

1. when i start word with any doc or docx or just word as an application it
crashs, then when i open it a second time it says last time word crashed
would you like to start in safe mode, then on the third try it asks me the
option to repair. then repeats this cycle

2. when i type winword /a it tells me word failed to launch last time you
ran it and running it in safe mode might help, i say yes and it crashs, then
i try winword /a again and it tells me word failed to start in safe mode, do
you want to start in detect and repair mode.

3. under printers i have adobe PDF, fax, microsoft xps document writer, dell
laster printer 5100cn pcl6, microsoft office document image writer, send to
onenote 2007

4. normal.dotm has been renamed, but i dont see a new one created, i did a
regular search. i see 2 normal.dotm and another one for outlook.dotm or
something to that effect, i should see a 3rd one since i renamed the original
one right? what can i do? do you know the exact location it is in, i have
vista ultimate running with office 2007 installed, i tried going to
application data and some directores but it keeps telling me i dont have
rights but i'm admin... other than this i think we're out of options, your
thoughts?

Thanks again,
Sunny


"Terry Farrell" wrote:

> Please clarify my understanding of what you are saying: when you start Word
> in Safe Mode from Start, Run, you get an error message saying that the last
> time you started Word it failed and would you like to start in Safe Mode?
> That cannot be correct.
>
> Are you sure that you are typing in EXACTLY what I wrote including the space
> between 'winword' and the '/a'?
>
> Have you got a locally installed compatible printer driver? Without a
> compatible printer driver, Word won't start except in Safe Mode.
>
> Have you tried renaming normal.dotm to normal.old?
>
> Terry
>
> "sunny" <sunny DeleteThis @discussions.microsoft.com> wrote in message
> news:B8A4ACD0-DE0B-4E44-8580-3D657C2538EC@microsoft.com...
> > Terry,
> >
> > i tried that also, sorry forgot to write that, it doesnt work, it follows
> > the same format of crashing and informing you the last time word tired to
> > start it failed and if you would like to start in safe mode. Anything
> > else
> > you can think of? it's weird cause xcel and the rest of the programs
> > start
> > properly, i was thinking about disabling some add-ins but i cant even get
> > into word to look into it's options and such, i also ran the office
> > diagnostics and it came up with nothing also and passed on every check
> >
> > thanks
> >
> > "Terry Farrell" wrote:
> >
> >> From Start, Run, type in
> >>
> >> winword /a
> >>
> >> and press enter. Does Word start correctly to a blank document now?
> >>
> >> If it starts now, see the following FAQ for help diagnosing the problem:
> >>
> >> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
> >>
> >> Terry
> >>
> >> "sunny" <sunny DeleteThis @discussions.microsoft.com> wrote in message
> >> news:E03D5F69-0A10-45AF-98BE-0BFD24C73815@microsoft.com...
> >> > This happens all the time, with any word document in format .doc or
> >> > .docx
> >> >
> >> > First it pops up with the Microsoft office word has stopped working,
> >> > check
> >> > online for a solution and close the program or close the program
> >> > option,
> >> > both
> >> > options just close the document, when i click view problem details i
> >> > get
> >> > the
> >> > error i pasted before.
> >> >
> >> > Then i choose to close the document, then i get another pop up that
> >> > says
> >> > "windows cannot find 'c:\(Filename)'. Make sure you typed the name
> >> > correctly
> >> > and then try again. i click ok to this and try to open the document
> >> > again,
> >> > it tells me last time word failed to start to run in safe mode, when i
> >> > say
> >> > yes to safe mode, it still crashs, if i say no to safe mode and boot
> >> > regular
> >> > it also crashs, after the third time i try to open it or any other
> >> > document
> >> > it says safe mode did not work prior please perform a repair, so i do
> >> > that
> >> > and still no win. i've uninstalled, reinstalled, with or without
> >> > service
> >> > pack, removed the registry key for office12, and nothing at all works,
> >> > what
> >> > can i co?
> >> >
> >> > "Terry Farrell" wrote:
> >> >
> >> >> Is it with just that one document or does it happen with any document
> >> >> at
> >> >> any
> >> >> time?
> >> >>
> >> >> --
> >> >> Terry Farrell - MSWord MVP
> >> >>
> >> >> "sunny" <sunny DeleteThis @discussions.microsoft.com> wrote in message
> >> >> news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
> >> >> > ok so i was opening a regular word document and my word 2007 keeps
> >> >> > crashing,
> >> >> > i tried running in safe mode and it crashed, tried repairing and
> >> >> > repair
> >> >> > was
> >> >> > successful but word keeps crashing, i get the word 2007 splash
> >> >> > screen
> >> >> > then
> >> >> > the crash error with the following details:
> >> >> >
> >> >> > Problem signature:
> >> >> > Problem Event Name: APPCRASH
> >> >> > Application Name: WINWORD.EXE
> >> >> > Application Version: 12.0.6211.1000
> >> >> > Application Timestamp: 46d4a7df
> >> >> > Fault Module Name: StackHash_7f5a
> >> >> > Fault Module Version: 6.0.6001.18000
> >> >> > Fault Module Timestamp: 4791a7a6
> >> >> > Exception Code: c0000374
> >> >> > Exception Offset: 000b015d
> >> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> >> > Locale ID: 1033
> >> >> > Additional Information 1: 7f5a
> >> >> > Additional Information 2: 27920241e785c41f5e1037ae491959b4
> >> >> > Additional Information 3: 911c
> >> >> > Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28
> >> >> >
> >> >> >
> >> >> > I am running windows vista ultimate on a 32bit platform, it was
> >> >> > working
> >> >> > fine
> >> >> > and all of a sudden it does not work.
> >> >> >
> >> >> > i tried deleting the data key from the following location:
> >> >> >
> >> >> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> >> >> >
> >> >> > and that didnt work either, same issue... can anyone please help.
> >> >> >
> >> >> > my other office products such as onenote and excel work perfectly.
> >> >> > This
> >> >> > happens weather i'm just opening word as an application or opening a
> >> >> > actual
> >> >> > document.
> >> >> >
> >> >>
> >>
>

I also tried doing a search with "*.tmp;~*.do?;~*.wbk" so i can delete any
temp files but that search came up with NO files also

"sunny" wrote:

> Terry,
>
> 1. when i start word with any doc or docx or just word as an application it
> crashs, then when i open it a second time it says last time word crashed
> would you like to start in safe mode, then on the third try it asks me the
> option to repair. then repeats this cycle
>
> 2. when i type winword /a it tells me word failed to launch last time you
> ran it and running it in safe mode might help, i say yes and it crashs, then
> i try winword /a again and it tells me word failed to start in safe mode, do
> you want to start in detect and repair mode.
>
> 3. under printers i have adobe PDF, fax, microsoft xps document writer, dell
> laster printer 5100cn pcl6, microsoft office document image writer, send to
> onenote 2007
>
> 4. normal.dotm has been renamed, but i dont see a new one created, i did a
> regular search. i see 2 normal.dotm and another one for outlook.dotm or
> something to that effect, i should see a 3rd one since i renamed the original
> one right? what can i do? do you know the exact location it is in, i have
> vista ultimate running with office 2007 installed, i tried going to
> application data and some directores but it keeps telling me i dont have
> rights but i'm admin... other than this i think we're out of options, your
> thoughts?
>
> Thanks again,
> Sunny
>
>
> "Terry Farrell" wrote:
>
> > Please clarify my understanding of what you are saying: when you start Word
> > in Safe Mode from Start, Run, you get an error message saying that the last
> > time you started Word it failed and would you like to start in Safe Mode?
> > That cannot be correct.
> >
> > Are you sure that you are typing in EXACTLY what I wrote including the space
> > between 'winword' and the '/a'?
> >
> > Have you got a locally installed compatible printer driver? Without a
> > compatible printer driver, Word won't start except in Safe Mode.
> >
> > Have you tried renaming normal.dotm to normal.old?
> >
> > Terry
> >
> > "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
> > news:B8A4ACD0-DE0B-4E44-8580-3D657C2538EC@microsoft.com...
> > > Terry,
> > >
> > > i tried that also, sorry forgot to write that, it doesnt work, it follows
> > > the same format of crashing and informing you the last time word tired to
> > > start it failed and if you would like to start in safe mode. Anything
> > > else
> > > you can think of? it's weird cause xcel and the rest of the programs
> > > start
> > > properly, i was thinking about disabling some add-ins but i cant even get
> > > into word to look into it's options and such, i also ran the office
> > > diagnostics and it came up with nothing also and passed on every check
> > >
> > > thanks
> > >
> > > "Terry Farrell" wrote:
> > >
> > >> From Start, Run, type in
> > >>
> > >> winword /a
> > >>
> > >> and press enter. Does Word start correctly to a blank document now?
> > >>
> > >> If it starts now, see the following FAQ for help diagnosing the problem:
> > >>
> > >> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
> > >>
> > >> Terry
> > >>
> > >> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
> > >> news:E03D5F69-0A10-45AF-98BE-0BFD24C73815@microsoft.com...
> > >> > This happens all the time, with any word document in format .doc or
> > >> > .docx
> > >> >
> > >> > First it pops up with the Microsoft office word has stopped working,
> > >> > check
> > >> > online for a solution and close the program or close the program
> > >> > option,
> > >> > both
> > >> > options just close the document, when i click view problem details i
> > >> > get
> > >> > the
> > >> > error i pasted before.
> > >> >
> > >> > Then i choose to close the document, then i get another pop up that
> > >> > says
> > >> > "windows cannot find 'c:\(Filename)'. Make sure you typed the name
> > >> > correctly
> > >> > and then try again. i click ok to this and try to open the document
> > >> > again,
> > >> > it tells me last time word failed to start to run in safe mode, when i
> > >> > say
> > >> > yes to safe mode, it still crashs, if i say no to safe mode and boot
> > >> > regular
> > >> > it also crashs, after the third time i try to open it or any other
> > >> > document
> > >> > it says safe mode did not work prior please perform a repair, so i do
> > >> > that
> > >> > and still no win. i've uninstalled, reinstalled, with or without
> > >> > service
> > >> > pack, removed the registry key for office12, and nothing at all works,
> > >> > what
> > >> > can i co?
> > >> >
> > >> > "Terry Farrell" wrote:
> > >> >
> > >> >> Is it with just that one document or does it happen with any document
> > >> >> at
> > >> >> any
> > >> >> time?
> > >> >>
> > >> >> --
> > >> >> Terry Farrell - MSWord MVP
> > >> >>
> > >> >> "sunny" <sunny RemoveThis @discussions.microsoft.com> wrote in message
> > >> >> news:104D0DE4-9CA8-4030-A29E-FAEACCBE38EB@microsoft.com...
> > >> >> > ok so i was opening a regular word document and my word 2007 keeps
> > >> >> > crashing,
> > >> >> > i tried running in safe mode and it crashed, tried repairing and
> > >> >> > repair
> > >> >> > was
> > >> >> > successful but word keeps crashing, i get the word 2007 splash
> > >> >> > screen
> > >> >> > then
> > >> >> > the crash error with the following details:
> > >> >> >
> > >> >> > Problem signature:
> > >> >> > Problem Event Name: APPCRASH
> > >> >> > Application Name: WINWORD.EXE
> > >> >> > Application Version: 12.0.6211.1000
> > >> >> > Application Timestamp: 46d4a7df
> > >> >> > Fault Module Name: StackHash_7f5a
> > >> >> > Fault Module Version: 6.0.6001.18000
> > >> >> > Fault Module Timestamp: 4791a7a6
> > >> >> > Exception Code: c0000374
> > >> >> > Exception Offset: 000b015d
> > >> >> > OS Version: 6.0.6001.2.1.0.256.1
> > >> >> > Locale ID: 1033
> > >> >> > Additional Information 1: 7f5a
> > >> >> > Additional Information 2: 27920241e785c41f5e1037ae491959b4
> > >> >> > Additional Information 3: 911c
> > >> >> > Additional Information 4: 3b54e1ecf693b45ea22cf24af727ae28
> > >> >> >
> > >> >> >
> > >> >> > I am running windows vista ultimate on a 32bit platform, it was
> > >> >> > working
> > >> >> > fine
> > >> >> > and all of a sudden it does not work.
> > >> >> >
> > >> >> > i tried deleting the data key from the following location:
> > >> >> >
> > >> >> > \\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> > >> >> >
> > >> >> > and that didnt work either, same issue... can anyone please help.
> > >> >> >
> > >> >> > my other office products such as onenote and excel work perfectly.
> > >> >> > This
> > >> >> > happens weather i'm just opening word as an application or opening a
> > >> >> > actual
> > >> >> > document.
> > >> >> >
> > >> >>
> > >>
> >