(Msg. 1) Posted: Sat Jul 07, 2007 3:14 am
Post subject: outlook 2007 hangs when sending email Archived from groups: microsoft>public>outlook>general (more info?)
Outlook frequently hangs when sending email, and goes into a frenzy of doing
tasks which causes the 'send/receive progress window' to shimmer as it does
hundreds of tasks. I have to use the task manager to stop it. Then the email
remains in the outbox, but I cannot open it because outlook says it has
started to send it.
(Msg. 2) Posted: Sat Jul 07, 2007 6:26 am
Post subject: RE: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I haven't figured out how to fix it, but I have discovered the following:
1) The "hangs" and "stuck sending" problems are related to an Outlook
process that gets locked, for some unknown reason.
2) If you exit Outlook, there is an Outlook process that does not close
properly. Aborting it in task manager will generally allow you to restart
Outlook and get things going again.
3) Several behaviors appear from this hung Outlook process:
a) Outlook will attempt to reopen after you closed it.
b) Before you close Outlook, all email in both directions may shutdown,
with no error messages or indication of problems.
c) The aborting of the Outlook process may leave the Outlook file in a
corrupted state and is detected/fixed on the next opening.
So I hope like you that MS reads this thread and takes it as a bug report. I
personally don't like the fact they want to charge me to report problems like
this or to go to other users for a fix that can only come from MS.
"Damian" wrote:
> Outlook frequently hangs when sending email, and goes into a frenzy of doing
> tasks which causes the 'send/receive progress window' to shimmer as it does
> hundreds of tasks. I have to use the task manager to stop it. Then the email
> remains in the outbox, but I cannot open it because outlook says it has
> started to send it.
>
> How can I stop this? Thanks for ideas.
(Msg. 3) Posted: Sat Jul 07, 2007 9:10 am
Post subject: RE: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
At least I know it is a bug. Do I just wait for MS to sort it? And meanwhile
use Thunderbird?
"Rob" wrote:
> I haven't figured out how to fix it, but I have discovered the following:
>
> 1) The "hangs" and "stuck sending" problems are related to an Outlook
> process that gets locked, for some unknown reason.
>
> 2) If you exit Outlook, there is an Outlook process that does not close
> properly. Aborting it in task manager will generally allow you to restart
> Outlook and get things going again.
>
> 3) Several behaviors appear from this hung Outlook process:
> a) Outlook will attempt to reopen after you closed it.
> b) Before you close Outlook, all email in both directions may shutdown,
> with no error messages or indication of problems.
> c) The aborting of the Outlook process may leave the Outlook file in a
> corrupted state and is detected/fixed on the next opening.
>
> So I hope like you that MS reads this thread and takes it as a bug report. I
> personally don't like the fact they want to charge me to report problems like
> this or to go to other users for a fix that can only come from MS.
>
>
> "Damian" wrote:
>
> > Outlook frequently hangs when sending email, and goes into a frenzy of doing
> > tasks which causes the 'send/receive progress window' to shimmer as it does
> > hundreds of tasks. I have to use the task manager to stop it. Then the email
> > remains in the outbox, but I cannot open it because outlook says it has
> > started to send it.
> >
> > How can I stop this? Thanks for ideas.
(Msg. 4) Posted: Sat Jul 07, 2007 9:18 am
Post subject: RE: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I've been trying to figure out how to reach MS to report bugs - I think they
filter into their system through discussions like this. In my case, my
workaround leaves the problem at a minimal irritation so I'm not ready to
switch to another client that I'd have to migrate and learn. Your decision
needs to be based on the hassle factor it has for you.
I suspect that this problem is deep inside their software and is dedpendent
on things like virus scanners, add-ons, etc. that get in the way, so they
will be a while in fixing it.
"Damian" wrote:
> At least I know it is a bug. Do I just wait for MS to sort it? And meanwhile
> use Thunderbird?
>
> "Rob" wrote:
>
> > I haven't figured out how to fix it, but I have discovered the following:
> >
> > 1) The "hangs" and "stuck sending" problems are related to an Outlook
> > process that gets locked, for some unknown reason.
> >
> > 2) If you exit Outlook, there is an Outlook process that does not close
> > properly. Aborting it in task manager will generally allow you to restart
> > Outlook and get things going again.
> >
> > 3) Several behaviors appear from this hung Outlook process:
> > a) Outlook will attempt to reopen after you closed it.
> > b) Before you close Outlook, all email in both directions may shutdown,
> > with no error messages or indication of problems.
> > c) The aborting of the Outlook process may leave the Outlook file in a
> > corrupted state and is detected/fixed on the next opening.
> >
> > So I hope like you that MS reads this thread and takes it as a bug report. I
> > personally don't like the fact they want to charge me to report problems like
> > this or to go to other users for a fix that can only come from MS.
> >
> >
> > "Damian" wrote:
> >
> > > Outlook frequently hangs when sending email, and goes into a frenzy of doing
> > > tasks which causes the 'send/receive progress window' to shimmer as it does
> > > hundreds of tasks. I have to use the task manager to stop it. Then the email
> > > remains in the outbox, but I cannot open it because outlook says it has
> > > started to send it.
> > >
> > > How can I stop this? Thanks for ideas.
(Msg. 5) Posted: Sat Jul 07, 2007 12:06 pm
Post subject: Re: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Rob" <Rob DeleteThis @discussions.microsoft.com> wrote in message
news:FAEA2220-FCC6-45CC-B0B3-612933599752@microsoft.com...
>> Outlook frequently hangs when sending email, and goes into a frenzy of
>> doing
>> tasks which causes the 'send/receive progress window' to shimmer as it
>> does
>> hundreds of tasks. I have to use the task manager to stop it. Then the
>> email
>> remains in the outbox, but I cannot open it because outlook says it has
>> started to send it.
>
>I haven't figured out how to fix it, but I have discovered the following:
>
> 1) The "hangs" and "stuck sending" problems are related to an Outlook
> process that gets locked, for some unknown reason.
Or a large message that is taking its sweet time to be sent.
> 2) If you exit Outlook, there is an Outlook process that does not close
> properly. Aborting it in task manager will generally allow you to restart
> Outlook and get things going again.
The common reason this happens is because something else on the system is
determined to keep Outlook.exe running. ActiveSync and Plug-ins are the
most common culprits.
> 3) Several behaviors appear from this hung Outlook process:
> a) Outlook will attempt to reopen after you closed it.
> b) Before you close Outlook, all email in both directions may shutdown,
> with no error messages or indication of problems.
> c) The aborting of the Outlook process may leave the Outlook file in a
> corrupted state and is detected/fixed on the next opening.
>
> So I hope like you that MS reads this thread and takes it as a bug report.
> I
> personally don't like the fact they want to charge me to report problems
> like
> this or to go to other users for a fix that can only come from MS.
If it's a valid bug, they won't charge you. They refund calls like that.
And your first support call on Outlook 2007 (and all calls for the next 90
days) are free.
And if you're simply calling in for a known fix (ie, you have a KB article
number handy), you are not charged.
You could always try making a comment on the Outlook blog too, but I've
heard that that one is more of a marketing tool than the Exchange blog.
(Msg. 6) Posted: Sat Jul 07, 2007 12:08 pm
Post subject: Re: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Damian" <Damian.RemoveThis@discussions.microsoft.com> wrote in message
news:E367D8B4-D91D-4FC6-B34B-99E76293ADE6@microsoft.com...
> Outlook frequently hangs when sending email, and goes into a frenzy of
> doing
> tasks which causes the 'send/receive progress window' to shimmer as it
> does
> hundreds of tasks. I have to use the task manager to stop it. Then the
> email
> remains in the outbox, but I cannot open it because outlook says it has
> started to send it.
>
> How can I stop this? Thanks for ideas.
Well, when you can't delete it, you should be able to go File - Work Offline
and then delete it.
As for it not being able to send, are these messages overly large (as in,
say, over 1MB)? Unfortunately, my first step for troubleshooting that is
generally way over technical where I'd do a packet sniff and see what is
actually happening at the protocol level.
--
f.h.
(Msg. 7) Posted: Wed Jul 11, 2007 11:58 am
Post subject: Re: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Thanks for the ideas, but it is still a problem.
The stuck message does not clear when Outlook is off line.
I do not have plug ins, and I have the problem even when not using Active
synch.
I have tried uninstalling and reinstalling Outlook, but same problem.
I have upgraded to the latest version of Active Synch ie Mobile Device
Centre 6.1
The problem also occurs in safe mode.
I think it may be time to pay MS for advice?
Damian
"F. H. Muffman" wrote:
>
> "Damian" <Damian.TakeThisOut@discussions.microsoft.com> wrote in message
> news:E367D8B4-D91D-4FC6-B34B-99E76293ADE6@microsoft.com...
> > Outlook frequently hangs when sending email, and goes into a frenzy of
> > doing
> > tasks which causes the 'send/receive progress window' to shimmer as it
> > does
> > hundreds of tasks. I have to use the task manager to stop it. Then the
> > email
> > remains in the outbox, but I cannot open it because outlook says it has
> > started to send it.
> >
> > How can I stop this? Thanks for ideas.
>
>
> Well, when you can't delete it, you should be able to go File - Work Offline
> and then delete it.
>
> As for it not being able to send, are these messages overly large (as in,
> say, over 1MB)? Unfortunately, my first step for troubleshooting that is
> generally way over technical where I'd do a packet sniff and see what is
> actually happening at the protocol level.
> --
> f.h.
>
>
(Msg. 8) Posted: Wed Jul 11, 2007 9:08 pm
Post subject: Re: outlook 2007 hangs when sending email [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Damian" <Damian.TakeThisOut@discussions.microsoft.com> wrote in message
news:26769417-B1E0-4D58-A420-C210B49E9FDB@microsoft.com...
>> > Outlook frequently hangs when sending email, and goes into a frenzy of
>> > doing
>> > tasks which causes the 'send/receive progress window' to shimmer as it
>> > does
>> > hundreds of tasks. I have to use the task manager to stop it. Then the
>> > email
>> > remains in the outbox, but I cannot open it because outlook says it has
>> > started to send it.
>> >
>> > How can I stop this? Thanks for ideas.
>>
>>
>> Well, when you can't delete it, you should be able to go File - Work
>> Offline
>> and then delete it.
>>
>> As for it not being able to send, are these messages overly large (as in,
>> say, over 1MB)? Unfortunately, my first step for troubleshooting that is
>> generally way over technical where I'd do a packet sniff and see what is
>> actually happening at the protocol level.
>
> Thanks for the ideas, but it is still a problem.
> The stuck message does not clear when Outlook is off line.
> I do not have plug ins, and I have the problem even when not using Active
> synch.
> I have tried uninstalling and reinstalling Outlook, but same problem.
> I have upgraded to the latest version of Active Synch ie Mobile Device
> Centre 6.1
> The problem also occurs in safe mode.
>
> I think it may be time to pay MS for advice?
> Damian
It might be time, and if you haven't called yet, it's a free call. However,
lets start with one problem at a time.
Deleting the file in the Outbox.
Go back Offline.
Exit outlook
Start Outlook in safe mode with Start - Run - outlook /safe
Try to delete the message in the Outbox now.
All times are: Eastern Time (US & Canada) (change) Goto page 1, 2
Page 1 of 2
You can post new topics in this forum You can reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Home
Forums
Home
FAQ
Profile
Private Messages
Log in
Office