new menu doesn't get displayed in the toolbar

HI,

I have a question here and could not figure out what went wrong. I have
created a new menu called "my templates list" and located it in the
Formatting toolbar and saved in "mytemplate.dot". When opening a new document
(that's referenced to the template), it didn't get displayed in the toolbar.
At first, i thought i might expand by clicking on the arrows because
sometimes it gets hidden somewhere but was unable to find it there. In the
end, i figured that the only way to get it up display in the toolbar is do
the following:

go to view, toolbars, customize and close the customize popup dialog box

Then, it showed up in the toolbar. How bizarre is that?

Then, i closed the document and open a new document again. The same issue
comes up again - it did not appear again in the toolbar. Do you think it
might be to do with registry. because honestly, it all worked fine before.
The menu was displayed and everything was fine until i went to save my
settings via saving my settings wizard under microsoft office tools and
export registry in the hope that i could use the same settings and apply it
to the other office applications on all workstations on our network.

But i don't think i made any tweaking apart from what i already said. I did
not change the registry but just export the settings .

I use office 03.

Thank you in advance