(Msg. 9) Posted: Thu May 17, 2007 11:34 am
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: microsoft>public>outlook>thirdpartyutil (more info?)
rev michael <revmichael RemoveThis @discussions.microsoft.com> wrote:
> I don't know what to think. As another course of action, I subscribed
> to a didgital id from another source, other than VeriSign, and
> received the exact same results, when installing/associating.
>
> Maybe it is some setting in my IE7, that does not allow in import of
> the private key with the cert.
We get certs from VeriSign and all allow the exportation of the private key,
except for those who decided not to back up their certs as I told them to
when they requested one, and then changed their PC or user account and
wonder why they can't read encrupted mail any more. I use IE7 and don't
have the problem you describe.
While I don't understand the underlying data structures of the crytpo store
IE uses, may things can go wrong. With about 150 people here having
certificates, I've run into a lot of them. Unless you have your own PKI
infrastructure with private key recovery, certs tend to be fragile, at least
in my opinion. Your symptoms sound to me like a damaged WIndows user
profile. Is there any way you could try this with a new Windows user? You
might have to get a new cert to test or, perhaps, try to download it again
from VeriSign. Thawte provides free mail certs for personal use, I believe,
and you could test with one of those.
--
Brian Tillman
(Msg. 10) Posted: Mon Nov 05, 2007 9:11 am
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
> rev michael <revmichael.DeleteThis@discussions.microsoft.com> wrote:
>
>
Hi there, did you find any solution to that problem?
(Msg. 11) Posted: Tue Nov 06, 2007 9:08 am
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
> Hi there, did you find any solution to that problem?
And what problem is that? You quoted nothing of the message to which you
believe you replied and gave no details of your own configuration and what
you're doing to elicit the error. None of us is clairvoyant.
--
Brian Tillman [MVP-Outlook]
(Msg. 12) Posted: Wed Dec 12, 2007 1:32 pm
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Brian Tillman" wrote:
> MichaelR <MichaelR RemoveThis @discussions.microsoft.com> wrote:
>
> > Hi there, did you find any solution to that problem?
>
> And what problem is that? You quoted nothing of the message to which you
> believe you replied and gave no details of your own configuration and what
> you're doing to elicit the error. None of us is clairvoyant.
> --
> Brian Tillman [MVP-Outlook]
>
>
(Msg. 13) Posted: Wed Dec 12, 2007 6:06 pm
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
down with tyranny <down with tyranny RemoveThis @discussions.microsoft.com> wrote:
> what an asinine reply.
Care to explain why you think this? I merely stated fact. Poeple who can't
accept fact need medical attention.
--
Brian Tillman [MVP-Outlook]
(Msg. 14) Posted: Fri May 30, 2008 10:01 am
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"Brian Tillman" wrote:
> rev michael <revmichael DeleteThis @discussions.microsoft.com> wrote:
>
> > I don't know what to think. As another course of action, I subscribed
> > to a didgital id from another source, other than VeriSign, and
> > received the exact same results, when installing/associating.
> >
> > Maybe it is some setting in my IE7, that does not allow in import of
> > the private key with the cert.
>
> We get certs from VeriSign and all allow the exportation of the private key,
> except for those who decided not to back up their certs as I told them to
> when they requested one, and then changed their PC or user account and
> wonder why they can't read encrupted mail any more. I use IE7 and don't
> have the problem you describe.
>
> While I don't understand the underlying data structures of the crytpo store
> IE uses, may things can go wrong. With about 150 people here having
> certificates, I've run into a lot of them. Unless you have your own PKI
> infrastructure with private key recovery, certs tend to be fragile, at least
> in my opinion. Your symptoms sound to me like a damaged WIndows user
> profile. Is there any way you could try this with a new Windows user? You
> might have to get a new cert to test or, perhaps, try to download it again
> from VeriSign. Thawte provides free mail certs for personal use, I believe,
> and you could test with one of those.
> --
> Brian Tillman
>
>
I think MichaelR and "rev michael" are the same person Brian. But that is
niether hear nore there since this thread is over a year old.
Sorry to chime in on this thread at such a late date.
I am having a similar issue s/mime certificates, but we're encountering it
on an inbound encrypted message. The same message is displayed when trying
to open the encrypted email. This seems to suggest that somehow Outlook does
not have access to the IE7 certificate store. Is there a specific setting in
Outlook or IE7 to can be inadvertantly set during an update thay may cause
this.
We have multiple customers running Outlook 2003 on XP w/ IE7 and they all
are issued the same pkcs12 certificate, but a few of them run into this issue
where "Your Digital ID Name cannot be found".
(Msg. 15) Posted: Fri May 30, 2008 3:51 pm
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
> I am having a similar issue s/mime certificates, but we're
> encountering it on an inbound encrypted message. The same message is
> displayed when trying to open the encrypted email. This seems to
> suggest that somehow Outlook does not have access to the IE7
> certificate store. Is there a specific setting in Outlook or IE7 to
> can be inadvertantly set during an update thay may cause this.
> We have multiple customers running Outlook 2003 on XP w/ IE7 and they
> all are issued the same pkcs12 certificate, but a few of them run
> into this issue where "Your Digital ID Name cannot be found".
I've seen this happen on occasion and the only solution was to create a new
Windows user profile for the person with the problem and have them reload
their certs.
--
Brian Tillman [MVP-Outlook]
(Msg. 16) Posted: Fri May 30, 2008 3:51 pm
Post subject: Re: "Your Digital ID Name Cannot be Found" [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
OK. I will continue to try down that path. In certain environment (i.e.
corporate) recreating the user profile is no simple task. What is really
needed, from a troubleshooting perspective, is a way to turn on telemetry
that can be caputured in a log file.
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