Word auto-created a font substitution I can't get rid of

Yes it is confusing.

Using Control Panel, I verified that all the Arial fonts you listed (as well
as the Arial Narrow versions) are there.

I had already checked this as my first thought had been that the file was
corrupted, hence the substitution, but there was no change after IT copied in
a fresh version of the file - or after they did anything else. The date on
the copy now there is 08/04/2004.

The Administrator account has no font problems in Word at all. When logged
in as the Administator, when I open Word and check on Font Substitutions,
there are none - which is as it should be.

However, if I log out as Administrator and log back in as Alison, when I
open Word and check on Font Substitutions, it is substituting Arial Bold with
Default - which is not something I did (I don't use Font substitutions, ever)
and no one else uses my computer.

Somehow this problem seems to be connected to my user profile on the
computer and not to all user profiles.

As I said in my original post, everything was fine last week.

If any other information would be useful, just let me know.

--
Alison


"Tom Ferguson" wrote:

> I am somewhat confused. In one place you say, "MS Word 2003 has decided that
> I don't have Arial
> Bold on my computer and insists on substituting the Default font " while in
> another you say, "there is no Font substitution at all ". Please clarify.
>
> Also, please use Windows Explorer or similar to look at the fonts directory.
> Verify that Arial, Arial Bold, Arial Bold Italic, Arial Italic are present.
> Please check the version number of each. Arial Black and the Arial Narrow
> might also be present.
>
> Let us know.
>
> Tom
> MSMVP 1998-2007
>
> "Alison" <Alison DeleteThis @discussions.microsoft.com> wrote in message
> news:6A911705-3FB8-443B-ADA5-52233EACED71@microsoft.com...
> > Sometime in the last week, MS Word 2003 has decided that I don't have
> > Arial
> > Bold on my computer and insists on substituting the Default font - which
> > means that my printed documents are screwed up.
> >
> > The font is in the Font directory and if I'm logged in as Administrator,
> > there is no Font substitution at all - so as Administrator, the system
> > recognizes that the Font file exists.
> >
> > I've "repaired" Word, I've reinstalled Word, I've uninstalled then
> > reinstalled Word, so far, nothing makes this go away.
> >
> > Any suggestions?
> >
> > (I'm running MS Office 2003, on XP Pro with SP 2. If it matters, the
> > computer is a P4, 3GHz with 1.46GB of RAM.)
> >
> > --
> > Alison
>
>

Very curious, that behavior difference as between the administrator and
Alison account. Does the Alison account have administrator rights?

When you have clicked to get the Font substitution list and see Default
given for Arial Bold, if you click in the arrow, what are the choices that
appear on the list?

Tom
MSMVP 1998-2007

"Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
news:0FE9468B-8559-4270-B257-72877EDADE8E@microsoft.com...
> Yes it is confusing.
>
> Using Control Panel, I verified that all the Arial fonts you listed (as
> well
> as the Arial Narrow versions) are there.
>
> I had already checked this as my first thought had been that the file was
> corrupted, hence the substitution, but there was no change after IT copied
> in
> a fresh version of the file - or after they did anything else. The date on
> the copy now there is 08/04/2004.
>
> The Administrator account has no font problems in Word at all. When logged
> in as the Administator, when I open Word and check on Font Substitutions,
> there are none - which is as it should be.
>
> However, if I log out as Administrator and log back in as Alison, when I
> open Word and check on Font Substitutions, it is substituting Arial Bold
> with
> Default - which is not something I did (I don't use Font substitutions,
> ever)
> and no one else uses my computer.
>
> Somehow this problem seems to be connected to my user profile on the
> computer and not to all user profiles.
>
> As I said in my original post, everything was fine last week.
>
> If any other information would be useful, just let me know.
>
> --
> Alison
>
>
> "Tom Ferguson" wrote:
>
>> I am somewhat confused. In one place you say, "MS Word 2003 has decided
>> that
>> I don't have Arial
>> Bold on my computer and insists on substituting the Default font " while
>> in
>> another you say, "there is no Font substitution at all ". Please clarify.
>>
>> Also, please use Windows Explorer or similar to look at the fonts
>> directory.
>> Verify that Arial, Arial Bold, Arial Bold Italic, Arial Italic are
>> present.
>> Please check the version number of each. Arial Black and the Arial Narrow
>> might also be present.
>>
>> Let us know.
>>
>> Tom
>> MSMVP 1998-2007
>>
>> "Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
>> news:6A911705-3FB8-443B-ADA5-52233EACED71@microsoft.com...
>> > Sometime in the last week, MS Word 2003 has decided that I don't have
>> > Arial
>> > Bold on my computer and insists on substituting the Default font -
>> > which
>> > means that my printed documents are screwed up.
>> >
>> > The font is in the Font directory and if I'm logged in as
>> > Administrator,
>> > there is no Font substitution at all - so as Administrator, the system
>> > recognizes that the Font file exists.
>> >
>> > I've "repaired" Word, I've reinstalled Word, I've uninstalled then
>> > reinstalled Word, so far, nothing makes this go away.
>> >
>> > Any suggestions?
>> >
>> > (I'm running MS Office 2003, on XP Pro with SP 2. If it matters, the
>> > computer is a P4, 3GHz with 1.46GB of RAM.)
>> >
>> > --
>> > Alison
>>
>>

The User Profile "Alison" has "Debugger User" rights, which I'm told is one
step below "Administrator" rights.

The drop-down menu for Font Substitutions has about 36 "pages" worth of font
choices (I'm guessing my entire set of installed fonts). As far as Arial
fonts are concerned, it lists: TT@Arial Unicode MS, TT Arial, TT Arial Black,
TT Arial Narrow, TT Arial Rounded MT Bold and TT Arial Unicode MS.

--
Alison


"Tom Ferguson" wrote:

> Very curious, that behavior difference as between the administrator and
> Alison account. Does the Alison account have administrator rights?
>
> When you have clicked to get the Font substitution list and see Default
> given for Arial Bold, if you click in the arrow, what are the choices that
> appear on the list?
>
> Tom
> MSMVP 1998-2007
>
> "Alison" <Alison.RemoveThis@discussions.microsoft.com> wrote in message
> news:0FE9468B-8559-4270-B257-72877EDADE8E@microsoft.com...
> > Yes it is confusing.
> >
> > Using Control Panel, I verified that all the Arial fonts you listed (as
> > well
> > as the Arial Narrow versions) are there.
> >
> > I had already checked this as my first thought had been that the file was
> > corrupted, hence the substitution, but there was no change after IT copied
> > in
> > a fresh version of the file - or after they did anything else. The date on
> > the copy now there is 08/04/2004.
> >
> > The Administrator account has no font problems in Word at all. When logged
> > in as the Administator, when I open Word and check on Font Substitutions,
> > there are none - which is as it should be.
> >
> > However, if I log out as Administrator and log back in as Alison, when I
> > open Word and check on Font Substitutions, it is substituting Arial Bold
> > with
> > Default - which is not something I did (I don't use Font substitutions,
> > ever)
> > and no one else uses my computer.
> >
> > Somehow this problem seems to be connected to my user profile on the
> > computer and not to all user profiles.
> >
> > As I said in my original post, everything was fine last week.
> >
> > If any other information would be useful, just let me know.
> >
> > --
> > Alison
> >
> >
> > "Tom Ferguson" wrote:
> >
> >> I am somewhat confused. In one place you say, "MS Word 2003 has decided
> >> that
> >> I don't have Arial
> >> Bold on my computer and insists on substituting the Default font " while
> >> in
> >> another you say, "there is no Font substitution at all ". Please clarify.
> >>
> >> Also, please use Windows Explorer or similar to look at the fonts
> >> directory.
> >> Verify that Arial, Arial Bold, Arial Bold Italic, Arial Italic are
> >> present.
> >> Please check the version number of each. Arial Black and the Arial Narrow
> >> might also be present.
> >>
> >> Let us know.
> >>
> >> Tom
> >> MSMVP 1998-2007
> >>
> >> "Alison" <Alison.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:6A911705-3FB8-443B-ADA5-52233EACED71@microsoft.com...
> >> > Sometime in the last week, MS Word 2003 has decided that I don't have
> >> > Arial
> >> > Bold on my computer and insists on substituting the Default font -
> >> > which
> >> > means that my printed documents are screwed up.
> >> >
> >> > The font is in the Font directory and if I'm logged in as
> >> > Administrator,
> >> > there is no Font substitution at all - so as Administrator, the system
> >> > recognizes that the Font file exists.
> >> >
> >> > I've "repaired" Word, I've reinstalled Word, I've uninstalled then
> >> > reinstalled Word, so far, nothing makes this go away.
> >> >
> >> > Any suggestions?
> >> >
> >> > (I'm running MS Office 2003, on XP Pro with SP 2. If it matters, the
> >> > computer is a P4, 3GHz with 1.46GB of RAM.)
> >> >
> >> > --
> >> > Alison
> >>
> >>
>
>

Tom - What do you think about suggesting trying

a) Doing a TweakUI Font Folder Repair
b) Deleting the Font Cache (can it still be done under XP?)

- Character


Tom Ferguson wrote:
> Very curious, that behavior difference as between the administrator and
> Alison account. Does the Alison account have administrator rights?
>
> When you have clicked to get the Font substitution list and see Default
> given for Arial Bold, if you click in the arrow, what are the choices
> that appear on the list?
>
> Tom
> MSMVP 1998-2007
>
> "Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
> news:0FE9468B-8559-4270-B257-72877EDADE8E@microsoft.com...
>
>> Yes it is confusing.
>>
>> Using Control Panel, I verified that all the Arial fonts you listed
>> (as well
>> as the Arial Narrow versions) are there.
>>
>> I had already checked this as my first thought had been that the file was
>> corrupted, hence the substitution, but there was no change after IT
>> copied in
>> a fresh version of the file - or after they did anything else. The
>> date on
>> the copy now there is 08/04/2004.
>>
>> The Administrator account has no font problems in Word at all. When
>> logged
>> in as the Administator, when I open Word and check on Font Substitutions,
>> there are none - which is as it should be.
>>
>> However, if I log out as Administrator and log back in as Alison, when I
>> open Word and check on Font Substitutions, it is substituting Arial
>> Bold with
>> Default - which is not something I did (I don't use Font
>> substitutions, ever)
>> and no one else uses my computer.
>>
>> Somehow this problem seems to be connected to my user profile on the
>> computer and not to all user profiles.
>>
>> As I said in my original post, everything was fine last week.
>>
>> If any other information would be useful, just let me know.
>>
>> --
>> Alison
>>
>>
>> "Tom Ferguson" wrote:
>>
>>> I am somewhat confused. In one place you say, "MS Word 2003 has
>>> decided that
>>> I don't have Arial
>>> Bold on my computer and insists on substituting the Default font "
>>> while in
>>> another you say, "there is no Font substitution at all ". Please
>>> clarify.
>>>
>>> Also, please use Windows Explorer or similar to look at the fonts
>>> directory.
>>> Verify that Arial, Arial Bold, Arial Bold Italic, Arial Italic are
>>> present.
>>> Please check the version number of each. Arial Black and the Arial
>>> Narrow
>>> might also be present.
>>>
>>> Let us know.
>>>
>>> Tom
>>> MSMVP 1998-2007
>>>
>>> "Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
>>> news:6A911705-3FB8-443B-ADA5-52233EACED71@microsoft.com...
>>> > Sometime in the last week, MS Word 2003 has decided that I don't have
>>> > Arial
>>> > Bold on my computer and insists on substituting the Default font -
>>> > which
>>> > means that my printed documents are screwed up.
>>> >
>>> > The font is in the Font directory and if I'm logged in as >
>>> Administrator,
>>> > there is no Font substitution at all - so as Administrator, the system
>>> > recognizes that the Font file exists.
>>> >
>>> > I've "repaired" Word, I've reinstalled Word, I've uninstalled then
>>> > reinstalled Word, so far, nothing makes this go away.
>>> >
>>> > Any suggestions?
>>> >
>>> > (I'm running MS Office 2003, on XP Pro with SP 2. If it matters, the
>>> > computer is a P4, 3GHz with 1.46GB of RAM.)
>>> >
>>> > -- > Alison
>>>
>>>
>

OK. Interesting. Now, when you navigate to Control Panel Fonts, select
detail view so you can see the file names in addition to the font names, do
you see arial.ttf, arialbd.ttf, arialbi.ttf and ariali.ttf? There might also
be others.

Tom
MSMVP 1998-2007

"Alison" <Alison RemoveThis @discussions.microsoft.com> wrote in message
news:1EF8E68C-0BC5-40C2-A8A9-2C27FA033CC2@microsoft.com...
> The User Profile "Alison" has "Debugger User" rights, which I'm told is
> one
> step below "Administrator" rights.
>
> The drop-down menu for Font Substitutions has about 36 "pages" worth of
> font
> choices (I'm guessing my entire set of installed fonts). As far as Arial
> fonts are concerned, it lists: TT@Arial Unicode MS, TT Arial, TT Arial
> Black,
> TT Arial Narrow, TT Arial Rounded MT Bold and TT Arial Unicode MS.
>
> --
> Alison
>
>
> "Tom Ferguson" wrote:
>
>> Very curious, that behavior difference as between the administrator and
>> Alison account. Does the Alison account have administrator rights?
>>
>> When you have clicked to get the Font substitution list and see Default
>> given for Arial Bold, if you click in the arrow, what are the choices
>> that
>> appear on the list?
>>
>> Tom
>> MSMVP 1998-2007
>>
>> "Alison" <Alison RemoveThis @discussions.microsoft.com> wrote in message
>> news:0FE9468B-8559-4270-B257-72877EDADE8E@microsoft.com...
>> > Yes it is confusing.
>> >
>> > Using Control Panel, I verified that all the Arial fonts you listed (as
>> > well
>> > as the Arial Narrow versions) are there.
>> >
>> > I had already checked this as my first thought had been that the file
>> > was
>> > corrupted, hence the substitution, but there was no change after IT
>> > copied
>> > in
>> > a fresh version of the file - or after they did anything else. The date
>> > on
>> > the copy now there is 08/04/2004.
>> >
>> > The Administrator account has no font problems in Word at all. When
>> > logged
>> > in as the Administator, when I open Word and check on Font
>> > Substitutions,
>> > there are none - which is as it should be.
>> >
>> > However, if I log out as Administrator and log back in as Alison, when
>> > I
>> > open Word and check on Font Substitutions, it is substituting Arial
>> > Bold
>> > with
>> > Default - which is not something I did (I don't use Font substitutions,
>> > ever)
>> > and no one else uses my computer.
>> >
>> > Somehow this problem seems to be connected to my user profile on the
>> > computer and not to all user profiles.
>> >
>> > As I said in my original post, everything was fine last week.
>> >
>> > If any other information would be useful, just let me know.
>> >
>> > --
>> > Alison
>> >
>> >
>> > "Tom Ferguson" wrote:
>> >
>> >> I am somewhat confused. In one place you say, "MS Word 2003 has
>> >> decided
>> >> that
>> >> I don't have Arial
>> >> Bold on my computer and insists on substituting the Default font "
>> >> while
>> >> in
>> >> another you say, "there is no Font substitution at all ". Please
>> >> clarify.
>> >>
>> >> Also, please use Windows Explorer or similar to look at the fonts
>> >> directory.
>> >> Verify that Arial, Arial Bold, Arial Bold Italic, Arial Italic are
>> >> present.
>> >> Please check the version number of each. Arial Black and the Arial
>> >> Narrow
>> >> might also be present.
>> >>
>> >> Let us know.
>> >>
>> >> Tom
>> >> MSMVP 1998-2007
>> >>
>> >> "Alison" <Alison RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:6A911705-3FB8-443B-ADA5-52233EACED71@microsoft.com...
>> >> > Sometime in the last week, MS Word 2003 has decided that I don't
>> >> > have
>> >> > Arial
>> >> > Bold on my computer and insists on substituting the Default font -
>> >> > which
>> >> > means that my printed documents are screwed up.
>> >> >
>> >> > The font is in the Font directory and if I'm logged in as
>> >> > Administrator,
>> >> > there is no Font substitution at all - so as Administrator, the
>> >> > system
>> >> > recognizes that the Font file exists.
>> >> >
>> >> > I've "repaired" Word, I've reinstalled Word, I've uninstalled then
>> >> > reinstalled Word, so far, nothing makes this go away.
>> >> >
>> >> > Any suggestions?
>> >> >
>> >> > (I'm running MS Office 2003, on XP Pro with SP 2. If it matters, the
>> >> > computer is a P4, 3GHz with 1.46GB of RAM.)
>> >> >
>> >> > --
>> >> > Alison
>> >>
>> >>
>>
>>

Did you try creating a new user on the system with Administrator rights and
check fonts, &c for that user?

Did you check System Restore to see if you have a restore point available
for a date before the problem started?

Tom
MSMVP 1998-2007

"Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
news:1EF8E68C-0BC5-40C2-A8A9-2C27FA033CC2@microsoft.com...
> The User Profile "Alison" has "Debugger User" rights, which I'm told is
> one
> step below "Administrator" rights.
>
> The drop-down menu for Font Substitutions has about 36 "pages" worth of
> font
> choices (I'm guessing my entire set of installed fonts). As far as Arial
> fonts are concerned, it lists: TT@Arial Unicode MS, TT Arial, TT Arial
> Black,
> TT Arial Narrow, TT Arial Rounded MT Bold and TT Arial Unicode MS.
>
> --
> Alison
>
>
> "Tom Ferguson" wrote:
>
>> Very curious, that behavior difference as between the administrator and
>> Alison account. Does the Alison account have administrator rights?
>>
>> When you have clicked to get the Font substitution list and see Default
>> given for Arial Bold, if you click in the arrow, what are the choices
>> that
>> appear on the list?
>>
>> Tom
>> MSMVP 1998-2007
>>
>> "Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
>> news:0FE9468B-8559-4270-B257-72877EDADE8E@microsoft.com...
>> > Yes it is confusing.
>> >
>> > Using Control Panel, I verified that all the Arial fonts you listed (as
>> > well
>> > as the Arial Narrow versions) are there.
>> >
>> > I had already checked this as my first thought had been that the file
>> > was
>> > corrupted, hence the substitution, but there was no change after IT
>> > copied
>> > in
>> > a fresh version of the file - or after they did anything else. The date
>> > on
>> > the copy now there is 08/04/2004.
>> >
>> > The Administrator account has no font problems in Word at all. When
>> > logged
>> > in as the Administator, when I open Word and check on Font
>> > Substitutions,
>> > there are none - which is as it should be.
>> >
>> > However, if I log out as Administrator and log back in as Alison, when
>> > I
>> > open Word and check on Font Substitutions, it is substituting Arial
>> > Bold
>> > with
>> > Default - which is not something I did (I don't use Font substitutions,
>> > ever)
>> > and no one else uses my computer.
>> >
>> > Somehow this problem seems to be connected to my user profile on the
>> > computer and not to all user profiles.
>> >
>> > As I said in my original post, everything was fine last week.
>> >
>> > If any other information would be useful, just let me know.
>> >
>> > --
>> > Alison
>> >
>> >
>> > "Tom Ferguson" wrote:
>> >
>> >> I am somewhat confused. In one place you say, "MS Word 2003 has
>> >> decided
>> >> that
>> >> I don't have Arial
>> >> Bold on my computer and insists on substituting the Default font "
>> >> while
>> >> in
>> >> another you say, "there is no Font substitution at all ". Please
>> >> clarify.
>> >>
>> >> Also, please use Windows Explorer or similar to look at the fonts
>> >> directory.
>> >> Verify that Arial, Arial Bold, Arial Bold Italic, Arial Italic are
>> >> present.
>> >> Please check the version number of each. Arial Black and the Arial
>> >> Narrow
>> >> might also be present.
>> >>
>> >> Let us know.
>> >>
>> >> Tom
>> >> MSMVP 1998-2007
>> >>
>> >> "Alison" <Alison.DeleteThis@discussions.microsoft.com> wrote in message
>> >> news:6A911705-3FB8-443B-ADA5-52233EACED71@microsoft.com...
>> >> > Sometime in the last week, MS Word 2003 has decided that I don't
>> >> > have
>> >> > Arial
>> >> > Bold on my computer and insists on substituting the Default font -
>> >> > which
>> >> > means that my printed documents are screwed up.
>> >> >
>> >> > The font is in the Font directory and if I'm logged in as
>> >> > Administrator,
>> >> > there is no Font substitution at all - so as Administrator, the
>> >> > system
>> >> > recognizes that the Font file exists.
>> >> >
>> >> > I've "repaired" Word, I've reinstalled Word, I've uninstalled then
>> >> > reinstalled Word, so far, nothing makes this go away.
>> >> >
>> >> > Any suggestions?
>> >> >
>> >> > (I'm running MS Office 2003, on XP Pro with SP 2. If it matters, the
>> >> > computer is a P4, 3GHz with 1.46GB of RAM.)
>> >> >
>> >> > --
>> >> > Alison
>> >>
>> >>
>>
>>