Word couldn't send mail because of MAPI error "unspecified..

We're seeing the exact same error message and symptoms on a recently
installed Acer desktop PC and an older Compaq notebook. Odd that they both
started showing the same problem at the same time.

I too have the same problem and would like to resolve it.

"Gordon" wrote:

> Office 2007 on Windows XP SP2 with IE7. All fully patched.
>
> When trying to "Send To Email" from within a Word document I get the above
> error.
> Help says:
>
> "This error can occur if you attempt to send a Word document as an e-mail
> attachment in Word and the MAPI session was closed and Word is no longer
> able to "connect to that MAPI session. It can also occur if there is a
> problem with the fax configuration.
>
> "To correct a MAPI related error: restart the MAPI e-mail program (for
> example,Outlook) or save and close the document, and then restart Word after
> restarting "your MAPI e-mail application. Word will establish a new MAPI
> session, allowing the document to be sent.
>
>
>
> Done all this several times, still get the error.
>
> Is there resolution for this?
>
>
>
>

I too am having the same problem.

This feature use to work when I originally installed Office 07.



"reeg123" wrote:

> I too have the same problem and would like to resolve it.
>
> "Gordon" wrote:
>
> > Office 2007 on Windows XP SP2 with IE7. All fully patched.
> >
> > When trying to "Send To Email" from within a Word document I get the above
> > error.
> > Help says:
> >
> > "This error can occur if you attempt to send a Word document as an e-mail
> > attachment in Word and the MAPI session was closed and Word is no longer
> > able to "connect to that MAPI session. It can also occur if there is a
> > problem with the fax configuration.
> >
> > "To correct a MAPI related error: restart the MAPI e-mail program (for
> > example,Outlook) or save and close the document, and then restart Word after
> > restarting "your MAPI e-mail application. Word will establish a new MAPI
> > session, allowing the document to be sent.
> >
> >
> >
> > Done all this several times, still get the error.
> >
> > Is there resolution for this?
> >
> >
> >
> >

i'm having the same problem also, i'd be interested to find a cure!

"Mike" wrote:

> I too am having the same problem.
>
> This feature use to work when I originally installed Office 07.
>
>
>
> "reeg123" wrote:
>
> > I too have the same problem and would like to resolve it.
> >
> > "Gordon" wrote:
> >
> > > Office 2007 on Windows XP SP2 with IE7. All fully patched.
> > >
> > > When trying to "Send To Email" from within a Word document I get the above
> > > error.
> > > Help says:
> > >
> > > "This error can occur if you attempt to send a Word document as an e-mail
> > > attachment in Word and the MAPI session was closed and Word is no longer
> > > able to "connect to that MAPI session. It can also occur if there is a
> > > problem with the fax configuration.
> > >
> > > "To correct a MAPI related error: restart the MAPI e-mail program (for
> > > example,Outlook) or save and close the document, and then restart Word after
> > > restarting "your MAPI e-mail application. Word will establish a new MAPI
> > > session, allowing the document to be sent.
> > >
> > >
> > >
> > > Done all this several times, still get the error.
> > >
> > > Is there resolution for this?
> > >
> > >
> > >
> > >

See

http://support.microsoft.com/kb/918792

Or maybe the following posted originally by fellow MVP Peter Jamieson:

First, make sure that the e-mail program you want to use is set up to be the
default e-mail program (e.g. via Internet Explorer|Tools|Internet
Options|Programs, and send at least one message using it.

Then Word needs some stuff in WIN.INI and/or in the Windows registry
before it will show you the E-mail option. I believe that for Word 2003 it
needs to be in the Windows registry, but that may depend also on the version
of Windows so it is probably better to put the information in both places.

For WIN.INI,
a. find the WIN.INI file in your Windows folder (typically c:\WINDOWS),
make a backup copy of it, and open it in Notepad.
b. ensure that the following text is in there, and add it if not

[Mail]
MAPI=1
CMCDLLNAME32=mapi32.dll
CMCDLLNAME=mapi.dll
CMC=1
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

You will need to close all copies of Word before this change has a chance of
taking effect. It is probably safest to restart Windows to be completely
sure.

If that isn't enough, you will need to edit the registry. Proceed with
caution!

c. In your Windows folder, locate and run regedit.exe. If you're on an
older version of Windows you might need to use regedt32.exe.

Look for a key called

HKEY_LOCAL_MACHINE\SOFTWARE\Mi­crosoft\Windows Messaging Subsystem

I would be surprised if it was not there in recent versions of Windows, but
if it is not, add it.

If it is there, I would expect to see
d. a subkey claled MSMapiApps
e. a number of "values" with the same names as are in the above list -
MAPI, MAPIX etc.
f. an additional value called InstallCmd

If you cannot see the (e) values, you need to add them. For each of the
values in the above list
g. right click "Windows Messaging Subsystem" and select New|String Value.
Note that although some of these items have numeric values, they should all
be entered as String Values.
h. enter the name, as above
i. double click on the name. A dialog box appears. Enter the value (e.g.
for the name CMCDLLNAME, enter mapi.dll) and click OK
j. You may also need to create the InstallCmd value, although I rather
doubt it. I am less sure about this and about what should go in there. On my
system, the value is:
rundll32 setupapi,InstallHinfSection MSMAIL 132 msmail.inf

When you have done them all, press F5. Then close all copies of Word and
restart it - or restart Windows, then restart Word and see if the e-mail
option has appeared.

Peter Jamieson


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"scargill" wrote in message

> i'm having the same problem also, i'd be interested to find a cure!
>
> "Mike" wrote:
>
>> I too am having the same problem.
>>
>> This feature use to work when I originally installed Office 07.
>>
>>
>>
>> "reeg123" wrote:
>>
>> > I too have the same problem and would like to resolve it.
>> >
>> > "Gordon" wrote:
>> >
>> > > Office 2007 on Windows XP SP2 with IE7. All fully patched.
>> > >
>> > > When trying to "Send To Email" from within a Word document I get the
>> > > above
>> > > error.
>> > > Help says:
>> > >
>> > > "This error can occur if you attempt to send a Word document as an
>> > > e-mail
>> > > attachment in Word and the MAPI session was closed and Word is no
>> > > longer
>> > > able to "connect to that MAPI session. It can also occur if there is
>> > > a
>> > > problem with the fax configuration.
>> > >
>> > > "To correct a MAPI related error: restart the MAPI e-mail program
>> > > (for
>> > > example,Outlook) or save and close the document, and then restart
>> > > Word after
>> > > restarting "your MAPI e-mail application. Word will establish a new
>> > > MAPI
>> > > session, allowing the document to be sent.
>> > >
>> > >
>> > >
>> > > Done all this several times, still get the error.
>> > >
>> > > Is there resolution for this?
>> > >
>> > >
>> > >
>> > >

On Nov 27 2007, 12:48 pm, "Doug Robbins - Word MVP"
wrote:
> See
>
> http://support.microsoft.com/kb/918792
>
> Or maybe the following posted originally by fellow MVP Peter Jamieson:
>
> First, make sure that thee-mailprogramyouwant to use is set up to be the
> defaulte-mailprogram (e.g. via Internet Explorer|Tools|Internet
> Options|Programs, andsendat least one message using it.
>
> ThenWordneeds some stuff in WIN.INI and/or in the Windows registry
> before it will showyoutheE-mailoption. I believe that forWord2003 it
> needs to be in the Windows registry, but that may depend also on the version
> of Windows so it is probably better to put the information in both places.
>
> For WIN.INI,
>  a. find the WIN.INI file in your Windows folder (typically c:\WINDOWS),
> make a backup copy of it, and open it in Notepad.
>  b. ensure that the following text is in there, and add itifnot
>
> [Mail]MAPI=1
> CMCDLLNAME32=mapi32.dll
> CMCDLLNAME=mapi.dll
> CMC=1
> MAPIX=1
> MAPIXVER=1.0.0.1
> OLEMessaging=1
>
> Youwill need to close all copies ofWordbefore this change has a chance of
> taking effect. It is probably safest to restart Windows to be completely
> sure.
>
> Ifthat isn't enough,youwill need to edit the registry. Proceed with
> caution!
>
>  c. In your Windows folder, locate and run regedit.exe.Ifyou're on an
> older version of Windowsyoumight need to use regedt32.exe.
>
> Look for a key called
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Mi­crosoft\Windows Messaging Subsystem
>
> I would be surprisedifit was not there in recent versions of Windows, butifit is not, add it.
>
> Ifit is there, I would expect to see
>  d. a subkey claled MSMapiApps
>  e. a number of "values" with the same names as are in the above list -MAPI, MAPIX etc.
>  f. an additional value called InstallCmd
>
> Ifyoucannot see the (e) values,youneed to add them. For each of the
> values in the above list
>  g. right click "Windows Messaging Subsystem" and select New|String Value.
> Note that although some of these items have numeric values, they should all
> be entered as String Values.
>  h. enter the name, as above
>  i. double click on the name. A dialog box appears. Enter the value (e.g..
> for the name CMCDLLNAME, entermapi.dll) and click OK
>  j.Youmay also need to create the InstallCmd value, although I rather
> doubt it. I am less sure about this and about what should go in there. On my
> system, the value is:
> rundll32 setupapi,InstallHinfSection MSMAIL 132 msmail.inf
>
> Whenyouhave done them all, press F5. Then close all copies ofWordand
> restart it - or restart Windows, then restartWordand seeifthee-mail
> option has appeared.
>
> Peter Jamieson
>
> --
> Hope this helps.
>
> Please reply to the newsgroup unlessyouwish to avail yourself of my
> services on a paid consulting basis.
>
> Doug Robbins -WordMVP
>
> "scargill" wrote in message
>
>
>
>
>
> > i'm having the same problem also, i'd be interested to find a cure!
>
> > "Mike" wrote:
>
> >> I too am having the same problem.
>
> >> This feature use to work when I originally installed Office 07.
>
> >> "reeg123" wrote:
>
> >> > I too have the same problem and would like to resolve it.
>
> >> > "Gordon" wrote:
>
> >> > > Office 2007 on Windows XP SP2 with IE7. All fully patched.
>
> >> > > When trying to "SendTo Email" from within aWorddocumentI get the
> >> > > above
> >> > >error.
> >> > > Help says:
>
> >> > > "ThiserrorcanoccurifyouattempttosendaWorddocumentas an
> >> > >e-mail
> >> > >attachmentinWordand theMAPIsessionwas closed andWordis no
> >> > > longer
> >> > > able to "connect to thatMAPIsession. Itcanalsooccurifthere is
> >> > > a
> >> > > problem with the fax configuration.
>
> >> > > "To correct aMAPIrelatederror: restart theMAPIe-mailprogram
> >> > > (for
> >> > > example,Outlook) or save and close thedocument, and then restart
> >> > >Wordafter
> >> > > restarting "yourMAPIe-mailapplication.Wordwill establish a new
> >> > >MAPI
> >> > >session, allowing thedocumentto be sent.
>
> >> > > Done all this several times, still get theerror.
>
> >> > > Is there resolution for this?- Hide quoted text -
>
> - Show quoted text -

This is very simple!

Open your Task Manager and kill the OUTLOOK.exe process.

Try again to "Send as Attachment"