Word 2007 can't open most files

Hi,

I wonder if anyone can help. When I try and open a Word 97-2003 file Word
2007 hangs (it's document pane is light blue rather than white for a long
time then restarts itself, opening on a blank document). It may be that the
same would happen with a Word 2007 document, I don't save to that format so I
don't know.

When it restarts it tells me that Word has experienced a problem and that I
need to run Microsoft Update. However, if I run Microsoft Update it tells me
that I have all the current downloads for my Microsoft Products.

When I booted for the first time today, Kaspersky Internet Security told me
that dwwin.exe had been altered. Has there been some kind of update that's
caused this problem? And if so, can anyone tell me how to fix it (I have a
report to write for Monday, so any help much appreciated).

I've copied the Event Viewer logs below, for reference.

Thanks

Karl

General screen

ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6308.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted
18 seconds with 0 seconds of active time. This session ended with a crash.

Details (XML view)

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
+ <System>
<Provider Name="Microsoft Office 12 Sessions" />
<EventID Qualifiers="0">7001</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-16T16:50:35.000Z" />
<EventRecordID>464</EventRecordID>
<Channel>OSession</Channel>
<Computer>HAL</Computer>
<Security />
</System>
- <EventData>
<Data>0</Data>
<Data>Microsoft Office Word</Data>
<Data>12.0.6308.5000</Data>
<Data>12.0.6215.1000</Data>
<Data>18</Data>
<Data>0</Data>
</EventData>
</Event>

Well, I am having the same problem as Karl and the folks in the post just
below this one. The only difference is, I am having it with multiple
comouters across my network. HELP! (Microsoft). All machines are up to date
with all automatic updates applied as of 8/18/2008

"Karl" wrote:

> Hi,
>
> I wonder if anyone can help. When I try and open a Word 97-2003 file Word
> 2007 hangs (it's document pane is light blue rather than white for a long
> time then restarts itself, opening on a blank document). It may be that the
> same would happen with a Word 2007 document, I don't save to that format so I
> don't know.
>
> When it restarts it tells me that Word has experienced a problem and that I
> need to run Microsoft Update. However, if I run Microsoft Update it tells me
> that I have all the current downloads for my Microsoft Products.
>
> When I booted for the first time today, Kaspersky Internet Security told me
> that dwwin.exe had been altered. Has there been some kind of update that's
> caused this problem? And if so, can anyone tell me how to fix it (I have a
> report to write for Monday, so any help much appreciated).
>
> I've copied the Event Viewer logs below, for reference.
>
> Thanks
>
> Karl
>
> General screen
>
> ID: 0, Application Name: Microsoft Office Word, Application Version:
> 12.0.6308.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted
> 18 seconds with 0 seconds of active time. This session ended with a crash.
>
> Details (XML view)
>
> Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> + <System>
> <Provider Name="Microsoft Office 12 Sessions" />
> <EventID Qualifiers="0">7001</EventID>
> <Level>2</Level>
> <Task>0</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-08-16T16:50:35.000Z" />
> <EventRecordID>464</EventRecordID>
> <Channel>OSession</Channel>
> <Computer>HAL</Computer>
> <Security />
> </System>
> - <EventData>
> <Data>0</Data>
> <Data>Microsoft Office Word</Data>
> <Data>12.0.6308.5000</Data>
> <Data>12.0.6215.1000</Data>
> <Data>18</Data>
> <Data>0</Data>
> </EventData>
> </Event>
>
>