Word 2007 Send as Email greyed out

Here is some information posted by Peter Jamieson. It may not be applicable
to your operating system and mail program, for which it might be better to
ask your question in the microsoft.public.windows.vista.mail newsgroup, to
which I have cross-posted this response.

First, make sure that the e-mail program you want to use is set up to be the
default e-mail program (e.g. via Internet Explorer|Tools|Internet
Options|Programs, and send at least one message using it.

Then Word needs some stuff in WIN.INI and/or in the Windows registry
before it will show you the E-mail option. I believe that for Word 2003 it
needs to be in the Windows registry, but that may depend also on the version
of Windows so it is probably better to put the information in both places.

For WIN.INI,
a. find the WIN.INI file in your Windows folder (typically c:\WINDOWS),
make a backup copy of it, and open it in Notepad.
b. ensure that the following text is in there, and add it if not

[Mail]
MAPI=1
CMCDLLNAME32=mapi32.dll
CMCDLLNAME=mapi.dll
CMC=1
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

You will need to close all copies of Word before this change has a chance of
taking effect. It is probably safest to restart Windows to be completely
sure.

If that isn't enough, you will need to edit the registry. Proceed with
caution!

c. In your Windows folder, locate and run regedit.exe. If you're on an
older version of Windows you might need to use regedt32.exe.

Look for a key called

HKEY_LOCAL_MACHINE\SOFTWARE\Mi­crosoft\Windows Messaging Subsystem

I would be surprised if it was not there in recent versions of Windows, but
if it is not, add it.

If it is there, I would expect to see
d. a subkey claled MSMapiApps
e. a number of "values" with the same names as are in the above list -
MAPI, MAPIX etc.
f. an additional value called InstallCmd

If you cannot see the (e) values, you need to add them. For each of the
values in the above list
g. right click "Windows Messaging Subsystem" and select New|String Value.
Note that although some of these items have numeric values, they should all
be entered as String Values.
h. enter the name, as above
i. double click on the name. A dialog box appears. Enter the value (e.g.
for the name CMCDLLNAME, enter mapi.dll) and click OK
j. You may also need to create the InstallCmd value, although I rather
doubt it. I am less sure about this and about what should go in there. On my
system, the value is:
rundll32 setupapi,InstallHinfSection MSMAIL 132 msmail.inf

When you have done them all, press F5. Then close all copies of Word and
restart it - or restart Windows, then restart Word and see if the e-mail
option has appeared.


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Ben Coyle" <frenz_of_rom.RemoveThis@hotmail.com> wrote in message
news:013B92BE-6DAA-46F0-8030-DC1DE1027EDB@microsoft.com...
> Hi
> I have just bought MS Office 2007 Home and Student edition. When I try to
> send a document as an email attachment in Word (or any other Office
> program for that matter) all the email options are greyed out, with no
> explanation as to why I can't send. Sending from Wordpad works fine.
> My default mail client is Windows Mail. I am running Vista Home Premium
> OS. Is this problem occuring because I am not using Outlook? Or is there
> some other issue?
> THanks

Not allowed to save edited win.ini with Vista.

--

______________________________

Walter B
waltblanch[at]tampabay[dot]rr[dot]com
______________________________


"Doug Robbins - Word MVP" <dkr DeleteThis @REMOVECAPSmvps.org> wrote in message
news:e%23ZV6qCaHHA.5032@TK2MSFTNGP02.phx.gbl...
> Here is some information posted by Peter Jamieson. It may not be
> applicable to your operating system and mail program, for which it might
> be better to ask your question in the microsoft.public.windows.vista.mail
> newsgroup, to which I have cross-posted this response.
>
> First, make sure that the e-mail program you want to use is set up to be
> the
> default e-mail program (e.g. via Internet Explorer|Tools|Internet
> Options|Programs, and send at least one message using it.
>
> Then Word needs some stuff in WIN.INI and/or in the Windows registry
> before it will show you the E-mail option. I believe that for Word 2003 it
> needs to be in the Windows registry, but that may depend also on the
> version
> of Windows so it is probably better to put the information in both places.
>
> For WIN.INI,
> a. find the WIN.INI file in your Windows folder (typically c:\WINDOWS),
> make a backup copy of it, and open it in Notepad.
> b. ensure that the following text is in there, and add it if not
>
> [Mail]
> MAPI=1
> CMCDLLNAME32=mapi32.dll
> CMCDLLNAME=mapi.dll
> CMC=1
> MAPIX=1
> MAPIXVER=1.0.0.1
> OLEMessaging=1
>
> You will need to close all copies of Word before this change has a chance
> of
> taking effect. It is probably safest to restart Windows to be completely
> sure.
>
> If that isn't enough, you will need to edit the registry. Proceed with
> caution!
>
> c. In your Windows folder, locate and run regedit.exe. If you're on an
> older version of Windows you might need to use regedt32.exe.
>
> Look for a key called
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Mi­crosoft\Windows Messaging Subsystem
>
> I would be surprised if it was not there in recent versions of Windows,
> but
> if it is not, add it.
>
> If it is there, I would expect to see
> d. a subkey claled MSMapiApps
> e. a number of "values" with the same names as are in the above list -
> MAPI, MAPIX etc.
> f. an additional value called InstallCmd
>
> If you cannot see the (e) values, you need to add them. For each of the
> values in the above list
> g. right click "Windows Messaging Subsystem" and select New|String Value.
> Note that although some of these items have numeric values, they should
> all
> be entered as String Values.
> h. enter the name, as above
> i. double click on the name. A dialog box appears. Enter the value (e.g.
> for the name CMCDLLNAME, enter mapi.dll) and click OK
> j. You may also need to create the InstallCmd value, although I rather
> doubt it. I am less sure about this and about what should go in there. On
> my
> system, the value is:
> rundll32 setupapi,InstallHinfSection MSMAIL 132 msmail.inf
>
> When you have done them all, press F5. Then close all copies of Word and
> restart it - or restart Windows, then restart Word and see if the e-mail
> option has appeared.
>
>
> --
> Hope this helps.
>
> Please reply to the newsgroup unless you wish to avail yourself of my
> services on a paid consulting basis.
>
> Doug Robbins - Word MVP
>
> "Ben Coyle" <frenz_of_rom DeleteThis @hotmail.com> wrote in message
> news:013B92BE-6DAA-46F0-8030-DC1DE1027EDB@microsoft.com...
>> Hi
>> I have just bought MS Office 2007 Home and Student edition. When I try to
>> send a document as an email attachment in Word (or any other Office
>> program for that matter) all the email options are greyed out, with no
>> explanation as to why I can't send. Sending from Wordpad works fine.
>> My default mail client is Windows Mail. I am running Vista Home Premium
>> OS. Is this problem occuring because I am not using Outlook? Or is there
>> some other issue?
>> THanks
>
>

Solved problem of greyed out send email by downloading from the Microsoft
website the 2007 Microsoft Office Add-in: Save as PDF or XPS. This added
these features and opened the greyed out Sending email.
Now my problem is that no one can open these .docx files unless they have
Office 2007 or downloaded the Microsoft converter for the 2007 programs!

"Ben Coyle" wrote:

> Hi
> I have just bought MS Office 2007 Home and Student edition. When I try to
> send a document as an email attachment in Word (or any other Office program
> for that matter) all the email options are greyed out, with no explanation
> as to why I can't send. Sending from Wordpad works fine.
> My default mail client is Windows Mail. I am running Vista Home Premium OS.
> Is this problem occuring because I am not using Outlook? Or is there some
> other issue?
> THanks
>

"Bob Keen" wrote:

> Solved problem of greyed out send email by downloading from the Microsoft
> website the 2007 Microsoft Office Add-in: Save as PDF or XPS. This added
> these features and opened the greyed out Sending email.
> Now my problem is that no one can open these .docx files unless they have
> Office 2007 or downloaded the Microsoft converter for the 2007 programs!
>
> "Ben Coyle" wrote:
>
> > Hi
> > I have just bought MS Office 2007 Home and Student edition. When I try to
> > send a document as an email attachment in Word (or any other Office program
> > for that matter) all the email options are greyed out, with no explanation
> > as to why I can't send. Sending from Wordpad works fine.
> > My default mail client is Windows Mail. I am running Vista Home Premium OS.
> > Is this problem occuring because I am not using Outlook? Or is there some
> > other issue?
> > THanks
> >

I talked to microsoft last night and boy was I furious and livid. I just
purchased a Sony VAIO and this problem occurred. I have tried to correct the
problem on my own. First of all I had to go through Customer Service in
order to get Technical Support and they wanted $59, as I explained to them
that I have just purchased this computer and totally frustrated because
sometime I work at home and need to email my product to work. Yes, I can
save the file on within Vista to email but that should happen because
Microsoft is communicating with their own problems. It was explained to me
that Microsoft Office Home and Student 2007 is missing to two files that
would eleviate our problems. I explained that they need to supply us with a
patch. They also gave me the alternative to by downloading the add-ins which
also didn't for me. WE NEED A PATCH, NOT BAD CUSTOMER SERVICE FOR SOMETHING
THAT MICROSOFT DID NOT FORSEE. I AM NOT PURCHASING OUTLOOK AS SUGGESTED
BECAUSE AS FAR AS MY HOME COMPUTER IS CONCERNED I'VE NEVER HAD THE PROBLEM
BEFORE. I INSTRUCTED MICROSOFT NOT TO CLOSE MY TICKET UNTIL THE PROBLEM IS
RESOLVED. I AM LIVID.

"Ben Coyle" wrote:

> Hi
> I have just bought MS Office 2007 Home and Student edition. When I try to
> send a document as an email attachment in Word (or any other Office program
> for that matter) all the email options are greyed out, with no explanation
> as to why I can't send. Sending from Wordpad works fine.
> My default mail client is Windows Mail. I am running Vista Home Premium OS.
> Is this problem occuring because I am not using Outlook? Or is there some
> other issue?
> THanks
>

Has anyone gotten a resolution for Microsoft for this issue? I'm at the
same problem and cannot get a satisfactory correction.

Please let me know if you've got a solution.

Thanks