Word 2007 has encountered a problem and needs to close

Did you really start WINDOWS in safe mode? Why?

Terry

"Jomark" <Jomark DeleteThis @discussions.microsoft.com> wrote in message
news:9E53D7C1-876A-4648-A5F6-2DFDC0D149C7@microsoft.com...
> Terry
> sorry for the delay in responding as it has taken some time to resolve.
> the problem seems to have been with Windows XP. when starting Windows in
> safe mode, the problem disappeared. isolating each item in start up did
> not
> resolve anything. I ran scannow and this did not seem to help. disabling
> all
> items in services rectified the problem. checking each item in services
> narrowed the problem down to Microsoft services. However, unselecting all
> Microsoft services and re-activating each one individually did not find
> the
> culprit.
> the good news is that it seems to have fixed the problem and i am no
> longer
> getting the error message either in Word or Powerpoint. I will monitor the
> situation to see if it recurs.
> Thanks for giving me a clue in the right direction.
> Jomark
>
> "Terry Farrell" wrote:
>
>> The simple way that usually (but not always) works is to empty the Word
>> Startup folder: test to see if that resolves the closing problem. Then
>> add
>> the templates back into the Startup folder one at a time until the
>> problem
>> recurs.
>>
>> Terry
>>
>> "Jomark" <Jomark DeleteThis @discussions.microsoft.com> wrote in message
>> news:C22D9E32-FAA1-488D-B2EB-096AC713417D@microsoft.com...
>> > it makes no difference. The problem still occurs in safe mode. When
>> > starting
>> > in normal mode the blank document 1 appears. If a previous document is
>> > then
>> > opened, document 1 disappears. Closing the open document causes the
>> > error
>> > message and Word to restart. It doesn't seem to be with every existing
>> > document that the error occurs when exiting.
>> > however if a new document is created from a template, document 1 does
>> > not
>> > disappear but on exiting the error message appears.
>> > I have disabled all third party addins listed in Word and I agree that
>> > there
>> > is probably a conflict with a third party application, but which one?
>> > That
>> > is
>> > the question
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> If you read all the other threads (and there are hundreds) complaining
>> >> of
>> >> the same problem, you will read that uninstalling and reinstalling
>> >> rarely
>> >> fixes any Office problems. This problem is almost certainly a third
>> >> party
>> >> add-in. To prove this, start Word in Safe Mode. From Start, Run
>> >> (Winkey+R)
>> >> type in
>> >>
>> >> winword /a
>> >>
>> >> and press enter. Does Word close now without erroring? If tit does
>> >> close
>> >> now, then there is an incompatible add-in that is breaking Word's
>> >> Close
>> >> command.
>> >>
>> >> --
>> >> Terry Farrell - MS Word MVP
>> >>
>> >> "Jomark" <Jomark DeleteThis @discussions.microsoft.com> wrote in message
>> >> news:C50DFFBF-10D1-4E97-8D38-81FCCC81437D@microsoft.com...
>> >> > after playing around I have suddenly been able to uninstall Office
>> >> > 2007
>> >> > via
>> >> > Add/Remove programs in my control panel. I don't know why this
>> >> > happened.
>> >> > i am however no better off after reinstalling fresh from my disk as
>> >> > i
>> >> > still
>> >> > have the original problem in Word and Powerpoint. Excel and Access
>> >> > appear
>> >> > to
>> >> > be fine so far.
>> >> >
>> >> > "Jomark" wrote:
>> >> >
>> >> >> Dennis
>> >> >>
>> >> >> sorry for the delay in responding but I have been trying various
>> >> >> options.
>> >> >> My problem is that the office installation has been corrupted and I
>> >> >> cannot
>> >> >> uninstall or re-install office 2007 upgrade.
>> >> >> I get the message "The product installation has been corrupted. Run
>> >> >> setup
>> >> >> again from the CD,DVD or other installation source."
>> >> >> This does not work as it will not recognise my previous versions
>> >> >> either
>> >> >> still installed on my computer or from the original disks.
>> >> >> I have tried following KB928218 as an alternative method of
>> >> >> uninstalling
>> >> >> but
>> >> >> this fails because one file cannot be removed.
>> >> >> If I can first remove Office 2007 then I will be able to reinstall
>> >> >> it.
>> >> >> That
>> >> >> is the problem!
>> >> >> I have a good installation on my laptop and I was wondering if I
>> >> >> were
>> >> >> possible to delete the Office 2007 msi file on my computer and copy
>> >> >> the
>> >> >> msi
>> >> >> file from the laptop onto the computer.
>> >> >> Word still functions but there are problems when closing files.
>> >> >> Jomark
>> >> >>
>> >> >> "Dennis" wrote:
>> >> >>
>> >> >> > Just rename your normal.dot, Word will create a new one on
>> >> >> > startup
>> >> >> >
>> >> >> > Cheers Dennis
>> >> >> >
>> >> >> > "Jomark" wrote:
>> >> >> >
>> >> >> > > Dennis,
>> >> >> > > thanks for the suggestions.
>> >> >> > > i have the latest updates.
>> >> >> > > I tried your other suggestion but no luck.
>> >> >> > > I think the problem may either be caused by a recent other
>> >> >> > > application
>> >> >> > > installation creating a conflict or my Normal.dot has become
>> >> >> > > corrupted.
>> >> >> > > I will try a system restore to an earlier date
>> >> >> > >
>> >> >> > > Jomark
>> >> >> > >
>> >> >> > > "Dennis" wrote:
>> >> >> > >
>> >> >> > > > Jomark,
>> >> >> > > >
>> >> >> > > > Have you tried to see if there any office updates avialable
>> >> >> > > > for
>> >> >> > > > your
>> >> >> > > > installation. Most of the times this has worked for me. You
>> >> >> > > > can
>> >> >> > > > also
>> >> >> > > > reregister word by start, run, winword /r.
>> >> >> > > >
>> >> >> > > > Cheers Dennis
>> >> >> > > >
>> >> >> > > > "Jomark" wrote:
>> >> >> > > >
>> >> >> > > > > When closing an open document Word has suddenly started
>> >> >> > > > > giving
>> >> >> > > > > the above
>> >> >> > > > > message and closes and re-opens. The following message also
>> >> >> > > > > appears
>> >> >> > > > > " word cannot open the file
>> >> >> > > > > ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
>> >> >> > > > > If the file is stored on your computer, there may be a
>> >> >> > > > > problem
>> >> >> > > > > with your
>> >> >> > > > > hardware. If the file is stored on the network, there may
>> >> >> > > > > be a
>> >> >> > > > > problem with
>> >> >> > > > > the network connection. If you can copy the file, try
>> >> >> > > > > saving
>> >> >> > > > > the
>> >> >> > > > > file in
>> >> >> > > > > another location and opening it there."
>> >> >> > > > > the file name characters change each time. I am also
>> >> >> > > > > experiencing something
>> >> >> > > > > similar in Powerpoint.
>> >> >> > > > > Any suggestions as to why this is happening.
>> >>
>>

yes I did because running word in safe mode and carrying out your suggestions
did not resolve the problem.
running msconfig and starting Windows in safe mode did not create the
problem so then I carried out a selective startup and disabled all startup
items and it did not resolve the problem. I ran sfc /scannow and the problem
still persisted.
I then disabled all Services and the problem was resolved.
i then activated only Microsoft services and the problem still existed.
I then re-activated each Microsoft service in turn to try and isolate the
service giving the problem but none of the services "owned up".
Bottom line, whatever I did resolved the problem.

on reflection though and as I had some problems with other programs I
suspect that the problem might have had something to do with System Restore
as I had restored a number of times.

"Terry Farrell" wrote:

> Did you really start WINDOWS in safe mode? Why?
>
> Terry
>
> "Jomark" <Jomark.RemoveThis@discussions.microsoft.com> wrote in message
> news:9E53D7C1-876A-4648-A5F6-2DFDC0D149C7@microsoft.com...
> > Terry
> > sorry for the delay in responding as it has taken some time to resolve.
> > the problem seems to have been with Windows XP. when starting Windows in
> > safe mode, the problem disappeared. isolating each item in start up did
> > not
> > resolve anything. I ran scannow and this did not seem to help. disabling
> > all
> > items in services rectified the problem. checking each item in services
> > narrowed the problem down to Microsoft services. However, unselecting all
> > Microsoft services and re-activating each one individually did not find
> > the
> > culprit.
> > the good news is that it seems to have fixed the problem and i am no
> > longer
> > getting the error message either in Word or Powerpoint. I will monitor the
> > situation to see if it recurs.
> > Thanks for giving me a clue in the right direction.
> > Jomark
> >
> > "Terry Farrell" wrote:
> >
> >> The simple way that usually (but not always) works is to empty the Word
> >> Startup folder: test to see if that resolves the closing problem. Then
> >> add
> >> the templates back into the Startup folder one at a time until the
> >> problem
> >> recurs.
> >>
> >> Terry
> >>
> >> "Jomark" <Jomark.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:C22D9E32-FAA1-488D-B2EB-096AC713417D@microsoft.com...
> >> > it makes no difference. The problem still occurs in safe mode. When
> >> > starting
> >> > in normal mode the blank document 1 appears. If a previous document is
> >> > then
> >> > opened, document 1 disappears. Closing the open document causes the
> >> > error
> >> > message and Word to restart. It doesn't seem to be with every existing
> >> > document that the error occurs when exiting.
> >> > however if a new document is created from a template, document 1 does
> >> > not
> >> > disappear but on exiting the error message appears.
> >> > I have disabled all third party addins listed in Word and I agree that
> >> > there
> >> > is probably a conflict with a third party application, but which one?
> >> > That
> >> > is
> >> > the question
> >> >
> >> > "Terry Farrell" wrote:
> >> >
> >> >> If you read all the other threads (and there are hundreds) complaining
> >> >> of
> >> >> the same problem, you will read that uninstalling and reinstalling
> >> >> rarely
> >> >> fixes any Office problems. This problem is almost certainly a third
> >> >> party
> >> >> add-in. To prove this, start Word in Safe Mode. From Start, Run
> >> >> (Winkey+R)
> >> >> type in
> >> >>
> >> >> winword /a
> >> >>
> >> >> and press enter. Does Word close now without erroring? If tit does
> >> >> close
> >> >> now, then there is an incompatible add-in that is breaking Word's
> >> >> Close
> >> >> command.
> >> >>
> >> >> --
> >> >> Terry Farrell - MS Word MVP
> >> >>
> >> >> "Jomark" <Jomark.RemoveThis@discussions.microsoft.com> wrote in message
> >> >> news:C50DFFBF-10D1-4E97-8D38-81FCCC81437D@microsoft.com...
> >> >> > after playing around I have suddenly been able to uninstall Office
> >> >> > 2007
> >> >> > via
> >> >> > Add/Remove programs in my control panel. I don't know why this
> >> >> > happened.
> >> >> > i am however no better off after reinstalling fresh from my disk as
> >> >> > i
> >> >> > still
> >> >> > have the original problem in Word and Powerpoint. Excel and Access
> >> >> > appear
> >> >> > to
> >> >> > be fine so far.
> >> >> >
> >> >> > "Jomark" wrote:
> >> >> >
> >> >> >> Dennis
> >> >> >>
> >> >> >> sorry for the delay in responding but I have been trying various
> >> >> >> options.
> >> >> >> My problem is that the office installation has been corrupted and I
> >> >> >> cannot
> >> >> >> uninstall or re-install office 2007 upgrade.
> >> >> >> I get the message "The product installation has been corrupted. Run
> >> >> >> setup
> >> >> >> again from the CD,DVD or other installation source."
> >> >> >> This does not work as it will not recognise my previous versions
> >> >> >> either
> >> >> >> still installed on my computer or from the original disks.
> >> >> >> I have tried following KB928218 as an alternative method of
> >> >> >> uninstalling
> >> >> >> but
> >> >> >> this fails because one file cannot be removed.
> >> >> >> If I can first remove Office 2007 then I will be able to reinstall
> >> >> >> it.
> >> >> >> That
> >> >> >> is the problem!
> >> >> >> I have a good installation on my laptop and I was wondering if I
> >> >> >> were
> >> >> >> possible to delete the Office 2007 msi file on my computer and copy
> >> >> >> the
> >> >> >> msi
> >> >> >> file from the laptop onto the computer.
> >> >> >> Word still functions but there are problems when closing files.
> >> >> >> Jomark
> >> >> >>
> >> >> >> "Dennis" wrote:
> >> >> >>
> >> >> >> > Just rename your normal.dot, Word will create a new one on
> >> >> >> > startup
> >> >> >> >
> >> >> >> > Cheers Dennis
> >> >> >> >
> >> >> >> > "Jomark" wrote:
> >> >> >> >
> >> >> >> > > Dennis,
> >> >> >> > > thanks for the suggestions.
> >> >> >> > > i have the latest updates.
> >> >> >> > > I tried your other suggestion but no luck.
> >> >> >> > > I think the problem may either be caused by a recent other
> >> >> >> > > application
> >> >> >> > > installation creating a conflict or my Normal.dot has become
> >> >> >> > > corrupted.
> >> >> >> > > I will try a system restore to an earlier date
> >> >> >> > >
> >> >> >> > > Jomark
> >> >> >> > >
> >> >> >> > > "Dennis" wrote:
> >> >> >> > >
> >> >> >> > > > Jomark,
> >> >> >> > > >
> >> >> >> > > > Have you tried to see if there any office updates avialable
> >> >> >> > > > for
> >> >> >> > > > your
> >> >> >> > > > installation. Most of the times this has worked for me. You
> >> >> >> > > > can
> >> >> >> > > > also
> >> >> >> > > > reregister word by start, run, winword /r.
> >> >> >> > > >
> >> >> >> > > > Cheers Dennis
> >> >> >> > > >
> >> >> >> > > > "Jomark" wrote:
> >> >> >> > > >
> >> >> >> > > > > When closing an open document Word has suddenly started
> >> >> >> > > > > giving
> >> >> >> > > > > the above
> >> >> >> > > > > message and closes and re-opens. The following message also
> >> >> >> > > > > appears
> >> >> >> > > > > " word cannot open the file
> >> >> >> > > > > ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> >> >> >> > > > > If the file is stored on your computer, there may be a
> >> >> >> > > > > problem
> >> >> >> > > > > with your
> >> >> >> > > > > hardware. If the file is stored on the network, there may
> >> >> >> > > > > be a
> >> >> >> > > > > problem with
> >> >> >> > > > > the network connection. If you can copy the file, try
> >> >> >> > > > > saving
> >> >> >> > > > > the
> >> >> >> > > > > file in
> >> >> >> > > > > another location and opening it there."
> >> >> >> > > > > the file name characters change each time. I am also
> >> >> >> > > > > experiencing something
> >> >> >> > > > > similar in Powerpoint.
> >> >> >> > > > > Any suggestions as to why this is happening.
> >> >>
> >>
>

Terry
i have finally found out what was causing the problem. I recently installed
a new HP L7680 printer and this has been the problem. My previous printer did
not give any problem but switching to the new printer produced the error
messages in Word and Powerpoint. uninstalling and re-installing the drivers
from the supplied cd did not work. Downloading the software from HP and
carrying out a cleanup using the cleanup tool before re-installing the
downloaded software has cured the problem.
i note in one of your latest responses that printers can cause problems with
Word.
Jomark

"Jomark" wrote:

> yes I did because running word in safe mode and carrying out your suggestions
> did not resolve the problem.
> running msconfig and starting Windows in safe mode did not create the
> problem so then I carried out a selective startup and disabled all startup
> items and it did not resolve the problem. I ran sfc /scannow and the problem
> still persisted.
> I then disabled all Services and the problem was resolved.
> i then activated only Microsoft services and the problem still existed.
> I then re-activated each Microsoft service in turn to try and isolate the
> service giving the problem but none of the services "owned up".
> Bottom line, whatever I did resolved the problem.
>
> on reflection though and as I had some problems with other programs I
> suspect that the problem might have had something to do with System Restore
> as I had restored a number of times.
>
> "Terry Farrell" wrote:
>
> > Did you really start WINDOWS in safe mode? Why?
> >
> > Terry
> >
> > "Jomark" <Jomark.TakeThisOut@discussions.microsoft.com> wrote in message
> > news:9E53D7C1-876A-4648-A5F6-2DFDC0D149C7@microsoft.com...
> > > Terry
> > > sorry for the delay in responding as it has taken some time to resolve.
> > > the problem seems to have been with Windows XP. when starting Windows in
> > > safe mode, the problem disappeared. isolating each item in start up did
> > > not
> > > resolve anything. I ran scannow and this did not seem to help. disabling
> > > all
> > > items in services rectified the problem. checking each item in services
> > > narrowed the problem down to Microsoft services. However, unselecting all
> > > Microsoft services and re-activating each one individually did not find
> > > the
> > > culprit.
> > > the good news is that it seems to have fixed the problem and i am no
> > > longer
> > > getting the error message either in Word or Powerpoint. I will monitor the
> > > situation to see if it recurs.
> > > Thanks for giving me a clue in the right direction.
> > > Jomark
> > >
> > > "Terry Farrell" wrote:
> > >
> > >> The simple way that usually (but not always) works is to empty the Word
> > >> Startup folder: test to see if that resolves the closing problem. Then
> > >> add
> > >> the templates back into the Startup folder one at a time until the
> > >> problem
> > >> recurs.
> > >>
> > >> Terry
> > >>
> > >> "Jomark" <Jomark.TakeThisOut@discussions.microsoft.com> wrote in message
> > >> news:C22D9E32-FAA1-488D-B2EB-096AC713417D@microsoft.com...
> > >> > it makes no difference. The problem still occurs in safe mode. When
> > >> > starting
> > >> > in normal mode the blank document 1 appears. If a previous document is
> > >> > then
> > >> > opened, document 1 disappears. Closing the open document causes the
> > >> > error
> > >> > message and Word to restart. It doesn't seem to be with every existing
> > >> > document that the error occurs when exiting.
> > >> > however if a new document is created from a template, document 1 does
> > >> > not
> > >> > disappear but on exiting the error message appears.
> > >> > I have disabled all third party addins listed in Word and I agree that
> > >> > there
> > >> > is probably a conflict with a third party application, but which one?
> > >> > That
> > >> > is
> > >> > the question
> > >> >
> > >> > "Terry Farrell" wrote:
> > >> >
> > >> >> If you read all the other threads (and there are hundreds) complaining
> > >> >> of
> > >> >> the same problem, you will read that uninstalling and reinstalling
> > >> >> rarely
> > >> >> fixes any Office problems. This problem is almost certainly a third
> > >> >> party
> > >> >> add-in. To prove this, start Word in Safe Mode. From Start, Run
> > >> >> (Winkey+R)
> > >> >> type in
> > >> >>
> > >> >> winword /a
> > >> >>
> > >> >> and press enter. Does Word close now without erroring? If tit does
> > >> >> close
> > >> >> now, then there is an incompatible add-in that is breaking Word's
> > >> >> Close
> > >> >> command.
> > >> >>
> > >> >> --
> > >> >> Terry Farrell - MS Word MVP
> > >> >>
> > >> >> "Jomark" <Jomark.TakeThisOut@discussions.microsoft.com> wrote in message
> > >> >> news:C50DFFBF-10D1-4E97-8D38-81FCCC81437D@microsoft.com...
> > >> >> > after playing around I have suddenly been able to uninstall Office
> > >> >> > 2007
> > >> >> > via
> > >> >> > Add/Remove programs in my control panel. I don't know why this
> > >> >> > happened.
> > >> >> > i am however no better off after reinstalling fresh from my disk as
> > >> >> > i
> > >> >> > still
> > >> >> > have the original problem in Word and Powerpoint. Excel and Access
> > >> >> > appear
> > >> >> > to
> > >> >> > be fine so far.
> > >> >> >
> > >> >> > "Jomark" wrote:
> > >> >> >
> > >> >> >> Dennis
> > >> >> >>
> > >> >> >> sorry for the delay in responding but I have been trying various
> > >> >> >> options.
> > >> >> >> My problem is that the office installation has been corrupted and I
> > >> >> >> cannot
> > >> >> >> uninstall or re-install office 2007 upgrade.
> > >> >> >> I get the message "The product installation has been corrupted. Run
> > >> >> >> setup
> > >> >> >> again from the CD,DVD or other installation source."
> > >> >> >> This does not work as it will not recognise my previous versions
> > >> >> >> either
> > >> >> >> still installed on my computer or from the original disks.
> > >> >> >> I have tried following KB928218 as an alternative method of
> > >> >> >> uninstalling
> > >> >> >> but
> > >> >> >> this fails because one file cannot be removed.
> > >> >> >> If I can first remove Office 2007 then I will be able to reinstall
> > >> >> >> it.
> > >> >> >> That
> > >> >> >> is the problem!
> > >> >> >> I have a good installation on my laptop and I was wondering if I
> > >> >> >> were
> > >> >> >> possible to delete the Office 2007 msi file on my computer and copy
> > >> >> >> the
> > >> >> >> msi
> > >> >> >> file from the laptop onto the computer.
> > >> >> >> Word still functions but there are problems when closing files.
> > >> >> >> Jomark
> > >> >> >>
> > >> >> >> "Dennis" wrote:
> > >> >> >>
> > >> >> >> > Just rename your normal.dot, Word will create a new one on
> > >> >> >> > startup
> > >> >> >> >
> > >> >> >> > Cheers Dennis
> > >> >> >> >
> > >> >> >> > "Jomark" wrote:
> > >> >> >> >
> > >> >> >> > > Dennis,
> > >> >> >> > > thanks for the suggestions.
> > >> >> >> > > i have the latest updates.
> > >> >> >> > > I tried your other suggestion but no luck.
> > >> >> >> > > I think the problem may either be caused by a recent other
> > >> >> >> > > application
> > >> >> >> > > installation creating a conflict or my Normal.dot has become
> > >> >> >> > > corrupted.
> > >> >> >> > > I will try a system restore to an earlier date
> > >> >> >> > >
> > >> >> >> > > Jomark
> > >> >> >> > >
> > >> >> >> > > "Dennis" wrote:
> > >> >> >> > >
> > >> >> >> > > > Jomark,
> > >> >> >> > > >
> > >> >> >> > > > Have you tried to see if there any office updates avialable
> > >> >> >> > > > for
> > >> >> >> > > > your
> > >> >> >> > > > installation. Most of the times this has worked for me. You
> > >> >> >> > > > can
> > >> >> >> > > > also
> > >> >> >> > > > reregister word by start, run, winword /r.
> > >> >> >> > > >
> > >> >> >> > > > Cheers Dennis
> > >> >> >> > > >
> > >> >> >> > > > "Jomark" wrote:
> > >> >> >> > > >
> > >> >> >> > > > > When closing an open document Word has suddenly started
> > >> >> >> > > > > giving
> > >> >> >> > > > > the above
> > >> >> >> > > > > message and closes and re-opens. The following message also
> > >> >> >> > > > > appears
> > >> >> >> > > > > " word cannot open the file
> > >> >> >> > > > > ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> > >> >> >> > > > > If the file is stored on your computer, there may be a
> > >> >> >> > > > > problem
> > >> >> >> > > > > with your
> > >> >> >> > > > > hardware. If the file is stored on the network, there may
> > >> >> >> > > > > be a
> > >> >> >> > > > > problem with
> > >> >> >> > > > > the network connection. If you can copy the file, try
> > >> >> >> > > > > saving
> > >> >> >> > > > > the
> > >> >> >> > > > > file in
> > >> >> >> > > > > another location and opening it there."
> > >> >> >> > > > > the file name characters change each time. I am also
> > >> >> >> > > > > experiencing something
> > >> >> >> > > > > similar in Powerpoint.
> > >> >> >> > > > > Any suggestions as to why this is happening.
> > >> >>
> > >>
> >

This issue may occur if the global template (Normal.dot) is actually a Word document named Normal.dot. When Word tries to use the document as its default global template, you receive that error message. Its better to change that settings, it will work for you. But still the same error occurs then you need to try word repair software. On the net you will found many software which can repair and recover corrupted word documents. When I faced same situation that time I used Stellar Phoenix Word Repair Software. You can too try this software from here: http://www.repair-word-file.com/ , just download the demo version first and scan your file and if you are able to view your document then get the full version and save your document.