Word 2007 has encountered a problem and needs to close

Dennis,
thanks for the suggestions.
i have the latest updates.
I tried your other suggestion but no luck.
I think the problem may either be caused by a recent other application
installation creating a conflict or my Normal.dot has become corrupted.
I will try a system restore to an earlier date

Jomark

"Dennis" wrote:

> Jomark,
>
> Have you tried to see if there any office updates avialable for your
> installation. Most of the times this has worked for me. You can also
> reregister word by start, run, winword /r.
>
> Cheers Dennis
>
> "Jomark" wrote:
>
> > When closing an open document Word has suddenly started giving the above
> > message and closes and re-opens. The following message also appears
> > " word cannot open the file ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> > If the file is stored on your computer, there may be a problem with your
> > hardware. If the file is stored on the network, there may be a problem with
> > the network connection. If you can copy the file, try saving the file in
> > another location and opening it there."
> > the file name characters change each time. I am also experiencing something
> > similar in Powerpoint.
> > Any suggestions as to why this is happening.

Just rename your normal.dot, Word will create a new one on startup

Cheers Dennis

"Jomark" wrote:

> Dennis,
> thanks for the suggestions.
> i have the latest updates.
> I tried your other suggestion but no luck.
> I think the problem may either be caused by a recent other application
> installation creating a conflict or my Normal.dot has become corrupted.
> I will try a system restore to an earlier date
>
> Jomark
>
> "Dennis" wrote:
>
> > Jomark,
> >
> > Have you tried to see if there any office updates avialable for your
> > installation. Most of the times this has worked for me. You can also
> > reregister word by start, run, winword /r.
> >
> > Cheers Dennis
> >
> > "Jomark" wrote:
> >
> > > When closing an open document Word has suddenly started giving the above
> > > message and closes and re-opens. The following message also appears
> > > " word cannot open the file ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> > > If the file is stored on your computer, there may be a problem with your
> > > hardware. If the file is stored on the network, there may be a problem with
> > > the network connection. If you can copy the file, try saving the file in
> > > another location and opening it there."
> > > the file name characters change each time. I am also experiencing something
> > > similar in Powerpoint.
> > > Any suggestions as to why this is happening.

Dennis

sorry for the delay in responding but I have been trying various options.
My problem is that the office installation has been corrupted and I cannot
uninstall or re-install office 2007 upgrade.
I get the message "The product installation has been corrupted. Run setup
again from the CD,DVD or other installation source."
This does not work as it will not recognise my previous versions either
still installed on my computer or from the original disks.
I have tried following KB928218 as an alternative method of uninstalling but
this fails because one file cannot be removed.
If I can first remove Office 2007 then I will be able to reinstall it. That
is the problem!
I have a good installation on my laptop and I was wondering if I were
possible to delete the Office 2007 msi file on my computer and copy the msi
file from the laptop onto the computer.
Word still functions but there are problems when closing files.
Jomark

"Dennis" wrote:

> Just rename your normal.dot, Word will create a new one on startup
>
> Cheers Dennis
>
> "Jomark" wrote:
>
> > Dennis,
> > thanks for the suggestions.
> > i have the latest updates.
> > I tried your other suggestion but no luck.
> > I think the problem may either be caused by a recent other application
> > installation creating a conflict or my Normal.dot has become corrupted.
> > I will try a system restore to an earlier date
> >
> > Jomark
> >
> > "Dennis" wrote:
> >
> > > Jomark,
> > >
> > > Have you tried to see if there any office updates avialable for your
> > > installation. Most of the times this has worked for me. You can also
> > > reregister word by start, run, winword /r.
> > >
> > > Cheers Dennis
> > >
> > > "Jomark" wrote:
> > >
> > > > When closing an open document Word has suddenly started giving the above
> > > > message and closes and re-opens. The following message also appears
> > > > " word cannot open the file ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> > > > If the file is stored on your computer, there may be a problem with your
> > > > hardware. If the file is stored on the network, there may be a problem with
> > > > the network connection. If you can copy the file, try saving the file in
> > > > another location and opening it there."
> > > > the file name characters change each time. I am also experiencing something
> > > > similar in Powerpoint.
> > > > Any suggestions as to why this is happening.

after playing around I have suddenly been able to uninstall Office 2007 via
Add/Remove programs in my control panel. I don't know why this happened.
i am however no better off after reinstalling fresh from my disk as i still
have the original problem in Word and Powerpoint. Excel and Access appear to
be fine so far.

"Jomark" wrote:

> Dennis
>
> sorry for the delay in responding but I have been trying various options.
> My problem is that the office installation has been corrupted and I cannot
> uninstall or re-install office 2007 upgrade.
> I get the message "The product installation has been corrupted. Run setup
> again from the CD,DVD or other installation source."
> This does not work as it will not recognise my previous versions either
> still installed on my computer or from the original disks.
> I have tried following KB928218 as an alternative method of uninstalling but
> this fails because one file cannot be removed.
> If I can first remove Office 2007 then I will be able to reinstall it. That
> is the problem!
> I have a good installation on my laptop and I was wondering if I were
> possible to delete the Office 2007 msi file on my computer and copy the msi
> file from the laptop onto the computer.
> Word still functions but there are problems when closing files.
> Jomark
>
> "Dennis" wrote:
>
> > Just rename your normal.dot, Word will create a new one on startup
> >
> > Cheers Dennis
> >
> > "Jomark" wrote:
> >
> > > Dennis,
> > > thanks for the suggestions.
> > > i have the latest updates.
> > > I tried your other suggestion but no luck.
> > > I think the problem may either be caused by a recent other application
> > > installation creating a conflict or my Normal.dot has become corrupted.
> > > I will try a system restore to an earlier date
> > >
> > > Jomark
> > >
> > > "Dennis" wrote:
> > >
> > > > Jomark,
> > > >
> > > > Have you tried to see if there any office updates avialable for your
> > > > installation. Most of the times this has worked for me. You can also
> > > > reregister word by start, run, winword /r.
> > > >
> > > > Cheers Dennis
> > > >
> > > > "Jomark" wrote:
> > > >
> > > > > When closing an open document Word has suddenly started giving the above
> > > > > message and closes and re-opens. The following message also appears
> > > > > " word cannot open the file ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> > > > > If the file is stored on your computer, there may be a problem with your
> > > > > hardware. If the file is stored on the network, there may be a problem with
> > > > > the network connection. If you can copy the file, try saving the file in
> > > > > another location and opening it there."
> > > > > the file name characters change each time. I am also experiencing something
> > > > > similar in Powerpoint.
> > > > > Any suggestions as to why this is happening.

If you read all the other threads (and there are hundreds) complaining of
the same problem, you will read that uninstalling and reinstalling rarely
fixes any Office problems. This problem is almost certainly a third party
add-in. To prove this, start Word in Safe Mode. From Start, Run (Winkey+R)
type in

winword /a

and press enter. Does Word close now without erroring? If tit does close
now, then there is an incompatible add-in that is breaking Word's Close
command.

--
Terry Farrell - MS Word MVP

"Jomark" <Jomark.RemoveThis@discussions.microsoft.com> wrote in message
news:C50DFFBF-10D1-4E97-8D38-81FCCC81437D@microsoft.com...
> after playing around I have suddenly been able to uninstall Office 2007
> via
> Add/Remove programs in my control panel. I don't know why this happened.
> i am however no better off after reinstalling fresh from my disk as i
> still
> have the original problem in Word and Powerpoint. Excel and Access appear
> to
> be fine so far.
>
> "Jomark" wrote:
>
>> Dennis
>>
>> sorry for the delay in responding but I have been trying various options.
>> My problem is that the office installation has been corrupted and I
>> cannot
>> uninstall or re-install office 2007 upgrade.
>> I get the message "The product installation has been corrupted. Run setup
>> again from the CD,DVD or other installation source."
>> This does not work as it will not recognise my previous versions either
>> still installed on my computer or from the original disks.
>> I have tried following KB928218 as an alternative method of uninstalling
>> but
>> this fails because one file cannot be removed.
>> If I can first remove Office 2007 then I will be able to reinstall it.
>> That
>> is the problem!
>> I have a good installation on my laptop and I was wondering if I were
>> possible to delete the Office 2007 msi file on my computer and copy the
>> msi
>> file from the laptop onto the computer.
>> Word still functions but there are problems when closing files.
>> Jomark
>>
>> "Dennis" wrote:
>>
>> > Just rename your normal.dot, Word will create a new one on startup
>> >
>> > Cheers Dennis
>> >
>> > "Jomark" wrote:
>> >
>> > > Dennis,
>> > > thanks for the suggestions.
>> > > i have the latest updates.
>> > > I tried your other suggestion but no luck.
>> > > I think the problem may either be caused by a recent other
>> > > application
>> > > installation creating a conflict or my Normal.dot has become
>> > > corrupted.
>> > > I will try a system restore to an earlier date
>> > >
>> > > Jomark
>> > >
>> > > "Dennis" wrote:
>> > >
>> > > > Jomark,
>> > > >
>> > > > Have you tried to see if there any office updates avialable for
>> > > > your
>> > > > installation. Most of the times this has worked for me. You can
>> > > > also
>> > > > reregister word by start, run, winword /r.
>> > > >
>> > > > Cheers Dennis
>> > > >
>> > > > "Jomark" wrote:
>> > > >
>> > > > > When closing an open document Word has suddenly started giving
>> > > > > the above
>> > > > > message and closes and re-opens. The following message also
>> > > > > appears
>> > > > > " word cannot open the file
>> > > > > ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
>> > > > > If the file is stored on your computer, there may be a problem
>> > > > > with your
>> > > > > hardware. If the file is stored on the network, there may be a
>> > > > > problem with
>> > > > > the network connection. If you can copy the file, try saving the
>> > > > > file in
>> > > > > another location and opening it there."
>> > > > > the file name characters change each time. I am also
>> > > > > experiencing something
>> > > > > similar in Powerpoint.
>> > > > > Any suggestions as to why this is happening.

it makes no difference. The problem still occurs in safe mode. When starting
in normal mode the blank document 1 appears. If a previous document is then
opened, document 1 disappears. Closing the open document causes the error
message and Word to restart. It doesn't seem to be with every existing
document that the error occurs when exiting.
however if a new document is created from a template, document 1 does not
disappear but on exiting the error message appears.
I have disabled all third party addins listed in Word and I agree that there
is probably a conflict with a third party application, but which one? That is
the question

"Terry Farrell" wrote:

> If you read all the other threads (and there are hundreds) complaining of
> the same problem, you will read that uninstalling and reinstalling rarely
> fixes any Office problems. This problem is almost certainly a third party
> add-in. To prove this, start Word in Safe Mode. From Start, Run (Winkey+R)
> type in
>
> winword /a
>
> and press enter. Does Word close now without erroring? If tit does close
> now, then there is an incompatible add-in that is breaking Word's Close
> command.
>
> --
> Terry Farrell - MS Word MVP
>
> "Jomark" <Jomark DeleteThis @discussions.microsoft.com> wrote in message
> news:C50DFFBF-10D1-4E97-8D38-81FCCC81437D@microsoft.com...
> > after playing around I have suddenly been able to uninstall Office 2007
> > via
> > Add/Remove programs in my control panel. I don't know why this happened.
> > i am however no better off after reinstalling fresh from my disk as i
> > still
> > have the original problem in Word and Powerpoint. Excel and Access appear
> > to
> > be fine so far.
> >
> > "Jomark" wrote:
> >
> >> Dennis
> >>
> >> sorry for the delay in responding but I have been trying various options.
> >> My problem is that the office installation has been corrupted and I
> >> cannot
> >> uninstall or re-install office 2007 upgrade.
> >> I get the message "The product installation has been corrupted. Run setup
> >> again from the CD,DVD or other installation source."
> >> This does not work as it will not recognise my previous versions either
> >> still installed on my computer or from the original disks.
> >> I have tried following KB928218 as an alternative method of uninstalling
> >> but
> >> this fails because one file cannot be removed.
> >> If I can first remove Office 2007 then I will be able to reinstall it.
> >> That
> >> is the problem!
> >> I have a good installation on my laptop and I was wondering if I were
> >> possible to delete the Office 2007 msi file on my computer and copy the
> >> msi
> >> file from the laptop onto the computer.
> >> Word still functions but there are problems when closing files.
> >> Jomark
> >>
> >> "Dennis" wrote:
> >>
> >> > Just rename your normal.dot, Word will create a new one on startup
> >> >
> >> > Cheers Dennis
> >> >
> >> > "Jomark" wrote:
> >> >
> >> > > Dennis,
> >> > > thanks for the suggestions.
> >> > > i have the latest updates.
> >> > > I tried your other suggestion but no luck.
> >> > > I think the problem may either be caused by a recent other
> >> > > application
> >> > > installation creating a conflict or my Normal.dot has become
> >> > > corrupted.
> >> > > I will try a system restore to an earlier date
> >> > >
> >> > > Jomark
> >> > >
> >> > > "Dennis" wrote:
> >> > >
> >> > > > Jomark,
> >> > > >
> >> > > > Have you tried to see if there any office updates avialable for
> >> > > > your
> >> > > > installation. Most of the times this has worked for me. You can
> >> > > > also
> >> > > > reregister word by start, run, winword /r.
> >> > > >
> >> > > > Cheers Dennis
> >> > > >
> >> > > > "Jomark" wrote:
> >> > > >
> >> > > > > When closing an open document Word has suddenly started giving
> >> > > > > the above
> >> > > > > message and closes and re-opens. The following message also
> >> > > > > appears
> >> > > > > " word cannot open the file
> >> > > > > ~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
> >> > > > > If the file is stored on your computer, there may be a problem
> >> > > > > with your
> >> > > > > hardware. If the file is stored on the network, there may be a
> >> > > > > problem with
> >> > > > > the network connection. If you can copy the file, try saving the
> >> > > > > file in
> >> > > > > another location and opening it there."
> >> > > > > the file name characters change each time. I am also
> >> > > > > experiencing something
> >> > > > > similar in Powerpoint.
> >> > > > > Any suggestions as to why this is happening.
>