Word 2007 (and Wordpad) freezes seconds after starting

Starting winword.exe /a does nothing to my problem, I get exactly the same
error message. I have not tried "Try renaming your Normal template" as I
couldn't find such a file in the office folder.


Terry Farrell skrev:

> So what happened when you started Word in Safe Mode?
>
> --
> Terry Farrell - MSWord MVP
>
> "Johan" <Johan DeleteThis @discussions.microsoft.com> wrote in message
> news:22FBFF30-D9D4-42D1-9747-362AE499D849@microsoft.com...
> >I have an issue with Word and Wordpad: both programs freeze seconds after
> > starting (about 5-10 seconds for Word and 1 second for Wordpad. I am able
> > to
> > type in Word before it freezes, not in Wordpad). I have tried reinstalling
> > the entire office package, and I have all the newest updates installed. I
> > have also tried all the steps from
> > http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm, without
> > success.
> >
> > The error message just says "Office/Wordpad has stopped working, and will
> > be
> > closed"
> >
> > I am running norwegian Vista 32 sp1 (the problem appeared before I
> > installed
> > sp1)
> >
> > All suggestions are appreciated!
>
>

If Word does not start in Safe Mode, then it is seriously damaged. In Safe
Mode Word is running in its default install condition bypass customizations,
add-ins, macros, templates, printer driver, etc. It suggests that Word
installation is itself damaged. Run Office Setup and select the Repair
function.

Terry

PS Word must have a normal.dotx somewhere: it is usually in the User Profile
but you must have Hidden Files and Folders option enabled in Explorer to
find it.

"Johan" <Johan DeleteThis @discussions.microsoft.com> wrote in message
news:E82B55A8-D629-4DD4-BEE7-0BAFDF611EF3@microsoft.com...
> Starting winword.exe /a does nothing to my problem, I get exactly the same
> error message. I have not tried "Try renaming your Normal template" as I
> couldn't find such a file in the office folder.
>
>
> Terry Farrell skrev:
>
>> So what happened when you started Word in Safe Mode?
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Johan" <Johan DeleteThis @discussions.microsoft.com> wrote in message
>> news:22FBFF30-D9D4-42D1-9747-362AE499D849@microsoft.com...
>> >I have an issue with Word and Wordpad: both programs freeze seconds
>> >after
>> > starting (about 5-10 seconds for Word and 1 second for Wordpad. I am
>> > able
>> > to
>> > type in Word before it freezes, not in Wordpad). I have tried
>> > reinstalling
>> > the entire office package, and I have all the newest updates installed.
>> > I
>> > have also tried all the steps from
>> > http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm, without
>> > success.
>> >
>> > The error message just says "Office/Wordpad has stopped working, and
>> > will
>> > be
>> > closed"
>> >
>> > I am running norwegian Vista 32 sp1 (the problem appeared before I
>> > installed
>> > sp1)
>> >
>> > All suggestions are appreciated!
>>
>>

The strange thing here is that both Word and Wordpad have the same issues,
and reinstalling Office does not help. I am reluctant to format and reinstall
Windows, but I feel I'm running out options here. Thanks for the help btw

"Terry Farrell" wrote:

> If Word does not start in Safe Mode, then it is seriously damaged. In Safe
> Mode Word is running in its default install condition bypass customizations,
> add-ins, macros, templates, printer driver, etc. It suggests that Word
> installation is itself damaged. Run Office Setup and select the Repair
> function.
>
> Terry
>
> PS Word must have a normal.dotx somewhere: it is usually in the User Profile
> but you must have Hidden Files and Folders option enabled in Explorer to
> find it.
>
> "Johan" <Johan.DeleteThis@discussions.microsoft.com> wrote in message
> news:E82B55A8-D629-4DD4-BEE7-0BAFDF611EF3@microsoft.com...
> > Starting winword.exe /a does nothing to my problem, I get exactly the same
> > error message. I have not tried "Try renaming your Normal template" as I
> > couldn't find such a file in the office folder.
> >
> >
> > Terry Farrell skrev:
> >
> >> So what happened when you started Word in Safe Mode?
> >>
> >> --
> >> Terry Farrell - MSWord MVP
> >>
> >> "Johan" <Johan.DeleteThis@discussions.microsoft.com> wrote in message
> >> news:22FBFF30-D9D4-42D1-9747-362AE499D849@microsoft.com...
> >> >I have an issue with Word and Wordpad: both programs freeze seconds
> >> >after
> >> > starting (about 5-10 seconds for Word and 1 second for Wordpad. I am
> >> > able
> >> > to
> >> > type in Word before it freezes, not in Wordpad). I have tried
> >> > reinstalling
> >> > the entire office package, and I have all the newest updates installed.
> >> > I
> >> > have also tried all the steps from
> >> > http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm, without
> >> > success.
> >> >
> >> > The error message just says "Office/Wordpad has stopped working, and
> >> > will
> >> > be
> >> > closed"
> >> >
> >> > I am running norwegian Vista 32 sp1 (the problem appeared before I
> >> > installed
> >> > sp1)
> >> >
> >> > All suggestions are appreciated!
> >>
> >>
>

Good point about WordPad which is part of Windows and nothing to do with
Office other than it shares Word's file format.

That suggests it may be a Windows problem. However, freezing at that point
in Word is often the symptom of a partially corrupt or incompatible (or even
missing) printer driver. But I have not know WordPad to need a printer
driver. However, it may be worth exploring the printer first. Then perhaps
insert the Windows Vista DVD and selecting the Repair option. The Vista
recovery console will open and examine Vista for any problems, replacing any
damaged file from the DVD.

Terry

"Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
news:9537FEC3-D3A4-4063-8138-1D240A5F74F3@microsoft.com...
> The strange thing here is that both Word and Wordpad have the same issues,
> and reinstalling Office does not help. I am reluctant to format and
> reinstall
> Windows, but I feel I'm running out options here. Thanks for the help btw
>
>
> "Terry Farrell" wrote:
>
>> If Word does not start in Safe Mode, then it is seriously damaged. In
>> Safe
>> Mode Word is running in its default install condition bypass
>> customizations,
>> add-ins, macros, templates, printer driver, etc. It suggests that Word
>> installation is itself damaged. Run Office Setup and select the Repair
>> function.
>>
>> Terry
>>
>> PS Word must have a normal.dotx somewhere: it is usually in the User
>> Profile
>> but you must have Hidden Files and Folders option enabled in Explorer to
>> find it.
>>
>> "Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
>> news:E82B55A8-D629-4DD4-BEE7-0BAFDF611EF3@microsoft.com...
>> > Starting winword.exe /a does nothing to my problem, I get exactly the
>> > same
>> > error message. I have not tried "Try renaming your Normal template" as
>> > I
>> > couldn't find such a file in the office folder.
>> >
>> >
>> > Terry Farrell skrev:
>> >
>> >> So what happened when you started Word in Safe Mode?
>> >>
>> >> --
>> >> Terry Farrell - MSWord MVP
>> >>
>> >> "Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:22FBFF30-D9D4-42D1-9747-362AE499D849@microsoft.com...
>> >> >I have an issue with Word and Wordpad: both programs freeze seconds
>> >> >after
>> >> > starting (about 5-10 seconds for Word and 1 second for Wordpad. I am
>> >> > able
>> >> > to
>> >> > type in Word before it freezes, not in Wordpad). I have tried
>> >> > reinstalling
>> >> > the entire office package, and I have all the newest updates
>> >> > installed.
>> >> > I
>> >> > have also tried all the steps from
>> >> > http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm,
>> >> > without
>> >> > success.
>> >> >
>> >> > The error message just says "Office/Wordpad has stopped working, and
>> >> > will
>> >> > be
>> >> > closed"
>> >> >
>> >> > I am running norwegian Vista 32 sp1 (the problem appeared before I
>> >> > installed
>> >> > sp1)
>> >> >
>> >> > All suggestions are appreciated!
>> >>
>> >>
>>

God, yes!

The issue suddenly also extended to Adobe Illustrator and Photoshop, which
would crash when opened or when i tried to save. But hey! All problems were
solved by deleting all my network printers and setting Adobe PDF as the
default printer!

Thanks a lot!



"Terry Farrell" wrote:

> Good point about WordPad which is part of Windows and nothing to do with
> Office other than it shares Word's file format.
>
> That suggests it may be a Windows problem. However, freezing at that point
> in Word is often the symptom of a partially corrupt or incompatible (or even
> missing) printer driver. But I have not know WordPad to need a printer
> driver. However, it may be worth exploring the printer first. Then perhaps
> insert the Windows Vista DVD and selecting the Repair option. The Vista
> recovery console will open and examine Vista for any problems, replacing any
> damaged file from the DVD.
>
> Terry
>
> "Johan" <Johan.TakeThisOut@discussions.microsoft.com> wrote in message
> news:9537FEC3-D3A4-4063-8138-1D240A5F74F3@microsoft.com...
> > The strange thing here is that both Word and Wordpad have the same issues,
> > and reinstalling Office does not help. I am reluctant to format and
> > reinstall
> > Windows, but I feel I'm running out options here. Thanks for the help btw
> >
> >
> > "Terry Farrell" wrote:
> >
> >> If Word does not start in Safe Mode, then it is seriously damaged. In
> >> Safe
> >> Mode Word is running in its default install condition bypass
> >> customizations,
> >> add-ins, macros, templates, printer driver, etc. It suggests that Word
> >> installation is itself damaged. Run Office Setup and select the Repair
> >> function.
> >>
> >> Terry
> >>
> >> PS Word must have a normal.dotx somewhere: it is usually in the User
> >> Profile
> >> but you must have Hidden Files and Folders option enabled in Explorer to
> >> find it.
> >>
> >> "Johan" <Johan.TakeThisOut@discussions.microsoft.com> wrote in message
> >> news:E82B55A8-D629-4DD4-BEE7-0BAFDF611EF3@microsoft.com...
> >> > Starting winword.exe /a does nothing to my problem, I get exactly the
> >> > same
> >> > error message. I have not tried "Try renaming your Normal template" as
> >> > I
> >> > couldn't find such a file in the office folder.
> >> >
> >> >
> >> > Terry Farrell skrev:
> >> >
> >> >> So what happened when you started Word in Safe Mode?
> >> >>
> >> >> --
> >> >> Terry Farrell - MSWord MVP
> >> >>
> >> >> "Johan" <Johan.TakeThisOut@discussions.microsoft.com> wrote in message
> >> >> news:22FBFF30-D9D4-42D1-9747-362AE499D849@microsoft.com...
> >> >> >I have an issue with Word and Wordpad: both programs freeze seconds
> >> >> >after
> >> >> > starting (about 5-10 seconds for Word and 1 second for Wordpad. I am
> >> >> > able
> >> >> > to
> >> >> > type in Word before it freezes, not in Wordpad). I have tried
> >> >> > reinstalling
> >> >> > the entire office package, and I have all the newest updates
> >> >> > installed.
> >> >> > I
> >> >> > have also tried all the steps from
> >> >> > http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm,
> >> >> > without
> >> >> > success.
> >> >> >
> >> >> > The error message just says "Office/Wordpad has stopped working, and
> >> >> > will
> >> >> > be
> >> >> > closed"
> >> >> >
> >> >> > I am running norwegian Vista 32 sp1 (the problem appeared before I
> >> >> > installed
> >> >> > sp1)
> >> >> >
> >> >> > All suggestions are appreciated!
> >> >>
> >> >>
> >>
>

Wow! So there was something really amiss with a network printer somewhere.

Terry

"Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
news:DBE783DA-AF2E-4528-8B93-03B2F57677C0@microsoft.com...
> God, yes!
>
> The issue suddenly also extended to Adobe Illustrator and Photoshop, which
> would crash when opened or when i tried to save. But hey! All problems
> were
> solved by deleting all my network printers and setting Adobe PDF as the
> default printer!
>
> Thanks a lot!
>
>
>
> "Terry Farrell" wrote:
>
>> Good point about WordPad which is part of Windows and nothing to do with
>> Office other than it shares Word's file format.
>>
>> That suggests it may be a Windows problem. However, freezing at that
>> point
>> in Word is often the symptom of a partially corrupt or incompatible (or
>> even
>> missing) printer driver. But I have not know WordPad to need a printer
>> driver. However, it may be worth exploring the printer first. Then
>> perhaps
>> insert the Windows Vista DVD and selecting the Repair option. The Vista
>> recovery console will open and examine Vista for any problems, replacing
>> any
>> damaged file from the DVD.
>>
>> Terry
>>
>> "Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
>> news:9537FEC3-D3A4-4063-8138-1D240A5F74F3@microsoft.com...
>> > The strange thing here is that both Word and Wordpad have the same
>> > issues,
>> > and reinstalling Office does not help. I am reluctant to format and
>> > reinstall
>> > Windows, but I feel I'm running out options here. Thanks for the help
>> > btw
>> >
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> If Word does not start in Safe Mode, then it is seriously damaged. In
>> >> Safe
>> >> Mode Word is running in its default install condition bypass
>> >> customizations,
>> >> add-ins, macros, templates, printer driver, etc. It suggests that Word
>> >> installation is itself damaged. Run Office Setup and select the Repair
>> >> function.
>> >>
>> >> Terry
>> >>
>> >> PS Word must have a normal.dotx somewhere: it is usually in the User
>> >> Profile
>> >> but you must have Hidden Files and Folders option enabled in Explorer
>> >> to
>> >> find it.
>> >>
>> >> "Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:E82B55A8-D629-4DD4-BEE7-0BAFDF611EF3@microsoft.com...
>> >> > Starting winword.exe /a does nothing to my problem, I get exactly
>> >> > the
>> >> > same
>> >> > error message. I have not tried "Try renaming your Normal template"
>> >> > as
>> >> > I
>> >> > couldn't find such a file in the office folder.
>> >> >
>> >> >
>> >> > Terry Farrell skrev:
>> >> >
>> >> >> So what happened when you started Word in Safe Mode?
>> >> >>
>> >> >> --
>> >> >> Terry Farrell - MSWord MVP
>> >> >>
>> >> >> "Johan" <Johan RemoveThis @discussions.microsoft.com> wrote in message
>> >> >> news:22FBFF30-D9D4-42D1-9747-362AE499D849@microsoft.com...
>> >> >> >I have an issue with Word and Wordpad: both programs freeze
>> >> >> >seconds
>> >> >> >after
>> >> >> > starting (about 5-10 seconds for Word and 1 second for Wordpad. I
>> >> >> > am
>> >> >> > able
>> >> >> > to
>> >> >> > type in Word before it freezes, not in Wordpad). I have tried
>> >> >> > reinstalling
>> >> >> > the entire office package, and I have all the newest updates
>> >> >> > installed.
>> >> >> > I
>> >> >> > have also tried all the steps from
>> >> >> > http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm,
>> >> >> > without
>> >> >> > success.
>> >> >> >
>> >> >> > The error message just says "Office/Wordpad has stopped working,
>> >> >> > and
>> >> >> > will
>> >> >> > be
>> >> >> > closed"
>> >> >> >
>> >> >> > I am running norwegian Vista 32 sp1 (the problem appeared before
>> >> >> > I
>> >> >> > installed
>> >> >> > sp1)
>> >> >> >
>> >> >> > All suggestions are appreciated!
>> >> >>
>> >> >>
>> >>
>>