Word 2007 Crashes When Sending Document As Email

.... I have the same version of Office.

Microsoft is supposed to call me back this morning to help me change the
registry key that will fix the problem - for me - I'm on a Vista machine
using Windows Mail as my only email client. The patch for you going to be a
little different because your set-up is a little different.

This will be the 3rd conversation I've had with Microsoft Customer Service
regarding this problem. It took forever to help the agent understand my
plight. he finally got it but didn't have a clue as to how to fix it. He
passed the problem to another tech, I guess.

~Monte

"Nigel" wrote:

> I also have this problem when trying to send an email from within Word 2007
> or Excel 2007.
>
> I click on the email icon in Word or Excel and the To: Cc: and Subject lines
> are displayed. I click on To: and choose an email address from my address
> book, but the moment I click on Send, Word or Excel crashes, sends an error
> report to Microsoft and recovers the document.
>
> I'm using Windows XP SP2 with Outlook Express 6 and Word 2007 Home & Student
> Edition. All Windows/Office updates are installed.
>
> Someone has suggested that Outlook Express is incompatible with Office 2007
> and it will only work with Outlook, but if true, that seems to be an almost
> unbelievable situation for an average home user like myself.
>
>
>
> "Monte" wrote:
>
> > Word 2007 Crashes When Sending Document As Email - in older versions, I never
> > had any problem like this. I'm on a Vista machine, using Windows Mail as my
> > email client. I've tried uninstalling the Office suite - that was a problem
> > too - it wouldn't uninstall normally via the Control Panel.
> >
> > This is driving me crazy. Any clues as to how to fix this problem?
> >
> > monte_at_montemedia_dot_net

Are you using Send To Mail Recipient or are you using the Send Email from
the Start Menu (Alt+F)? The latter is broke. You need to add the legacy Send
TO Mail Recipient to your QaT and that should work.

--
Terry Farrell - MS Word MVP

"Monte" wrote in message

> Word 2007 Crashes When Sending Document As Email - in older versions, I
> never
> had any problem like this. I'm on a Vista machine, using Windows Mail as
> my
> email client. I've tried uninstalling the Office suite - that was a
> problem
> too - it wouldn't uninstall normally via the Control Panel.
>
> This is driving me crazy. Any clues as to how to fix this problem?
>
> monte_at_montemedia_dot_net

Terry, what does "Qat" mean and why would I send email from the "Start menu"?
All I'm doing is trying to send a Word document (.docx) as an email by
pushing the "Send a Copy" button after pushing the "Send to Mail Recipient"
on the Quick Access Tool Bar - as it has typically been done in previous
versions of Word.

The application crashes immediately because Word 2007 is looking for - and
will only work with - "Microsft Outlook" (2007). I checked this registry
key: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem" -
"Microsoft Outlook" listed and not "Windows Mail" as the email client.
Outlook is not installed - that is the problem - that is what needs to be
changed - that registry key.

Can you fix that?
~ Monte
"Terry Farrell" wrote:

> Are you using Send To Mail Recipient or are you using the Send Email from
> the Start Menu (Alt+F)? The latter is broke. You need to add the legacy Send
> TO Mail Recipient to your QaT and that should work.
>
> --
> Terry Farrell - MS Word MVP
>
> "Monte" wrote in message
>
> > Word 2007 Crashes When Sending Document As Email - in older versions, I
> > never
> > had any problem like this. I'm on a Vista machine, using Windows Mail as
> > my
> > email client. I've tried uninstalling the Office suite - that was a
> > problem
> > too - it wouldn't uninstall normally via the Control Panel.
> >
> > This is driving me crazy. Any clues as to how to fix this problem?
> >
> > monte_at_montemedia_dot_net
>
>

That is correct. Office 2007 is incompatible with OE. It is compatible with
Windows Mail (the OE replacement) which is part of Vista.

Terry


"Nigel" wrote in message

>I also have this problem when trying to send an email from within Word 2007
> or Excel 2007.
>
> I click on the email icon in Word or Excel and the To: Cc: and Subject
> lines
> are displayed. I click on To: and choose an email address from my address
> book, but the moment I click on Send, Word or Excel crashes, sends an
> error
> report to Microsoft and recovers the document.
>
> I'm using Windows XP SP2 with Outlook Express 6 and Word 2007 Home &
> Student
> Edition. All Windows/Office updates are installed.
>
> Someone has suggested that Outlook Express is incompatible with Office
> 2007
> and it will only work with Outlook, but if true, that seems to be an
> almost
> unbelievable situation for an average home user like myself.
>
>
>
> "Monte" wrote:
>
>> Word 2007 Crashes When Sending Document As Email - in older versions, I
>> never
>> had any problem like this. I'm on a Vista machine, using Windows Mail as
>> my
>> email client. I've tried uninstalling the Office suite - that was a
>> problem
>> too - it wouldn't uninstall normally via the Control Panel.
>>
>> This is driving me crazy. Any clues as to how to fix this problem?
>>
>> monte_at_montemedia_dot_net

.... Terry, I don't think it is compatible with Vista's Windows Mail - that is
what I am using - it doesn not work.

Chew on this. I have no access to email options, and there are no accounts
listed/available when using the "Signatures" feature

Word 2007 doesn't know what my email client is. The reason it crashes is
because it assumes I have Outlook installed - and I don't.

--------------------------------------
"Terry Farrell" wrote:

> That is correct. Office 2007 is incompatible with OE. It is compatible with
> Windows Mail (the OE replacement) which is part of Vista.
>
> Terry
>

QAT = Quick access Toolbar.

Press ALt+F and there you will find a command Send Email. It is that command
that is broken. If you have added the legacy Send To Mail Recipient, you
have already done what I was suggesting.

It works for most people and I am not sure why it won't work for you.

Terry


"Monte" wrote in message

> Terry, what does "Qat" mean and why would I send email from the "Start
> menu"?
> All I'm doing is trying to send a Word document (.docx) as an email by
> pushing the "Send a Copy" button after pushing the "Send to Mail
> Recipient"
> on the Quick Access Tool Bar - as it has typically been done in previous
> versions of Word.
>
> The application crashes immediately because Word 2007 is looking for - and
> will only work with - "Microsft Outlook" (2007). I checked this registry
> key: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem" -
> "Microsoft Outlook" listed and not "Windows Mail" as the email client.
> Outlook is not installed - that is the problem - that is what needs to be
> changed - that registry key.
>
> Can you fix that?
> ~ Monte
> "Terry Farrell" wrote:
>
>> Are you using Send To Mail Recipient or are you using the Send Email from
>> the Start Menu (Alt+F)? The latter is broke. You need to add the legacy
>> Send
>> TO Mail Recipient to your QaT and that should work.
>>
>> --
>> Terry Farrell - MS Word MVP
>>
>> "Monte" wrote in message
>>
>> > Word 2007 Crashes When Sending Document As Email - in older versions, I
>> > never
>> > had any problem like this. I'm on a Vista machine, using Windows Mail
>> > as
>> > my
>> > email client. I've tried uninstalling the Office suite - that was a
>> > problem
>> > too - it wouldn't uninstall normally via the Control Panel.
>> >
>> > This is driving me crazy. Any clues as to how to fix this problem?
>> >
>> > monte_at_montemedia_dot_net
>>
>>