Word 2003 & computer intermittantly freeze

Thanks Terry for this advice.

I followed all the stages through to checking the add-ins and templates. As
I suffered another lockup I have removed the only add-in: MakePDF for Word.

So far, I have had no further problems. I will see how Word performs over
the coming days.

Once again, thank you for your assistance.

CHW

"Terry Farrell" wrote:

> There are several possible causes, but the clue is that running in Safe Mode
> is fine. In Safe Mode, Word opens in its default install mode bypassing
> normal.dot, all add-ins and templates and printer driver, etc.
>
> So first I suggest that you clean out the temp file of abandoned temp files
> from all those lockups as these too can cause the symptoms you describe.
> Take a look here on what to do
> http://www.gmayor.com/what_to_do_when_word_crashes.htm
>
> Then after checking that you have the latest driver from the printer
> manufacturer's Internet site, delete and reinstall the printer.
>
> Rename normal.dot as normal.bad.
>
> Test Word again. If it still continues the same lockups, check to what
> add-ins are active under Tools, Templates and Add-ins. Remove them from the
> WOrd STartup folder and test again. If it is OK now, add these back again
> one at a time until you find the problem.
>
> Remember that you may need to clean out the temp folder again too.
>
> --
> Terry Farrell - MS Word MVP
>
> "chw" <chw DeleteThis @discussions.microsoft.com> wrote in message
> news:EBF4B619-79EF-4668-B994-2AD8653103CD@microsoft.com...
> >I have an AMD Athlon XP1800+ 1.54 GHz, 768 MB RAM, 40 GB hard disk PC with
> > Windows XP Home SP2 & Office 2003 SP3 installed. Intermittantly and with
> > no
> > apparent pattern, the computer freezes (requiring a reset) while typing
> > or,
> > more commonly, deleting characters in Word. This happens also when typing
> > e-mails in Outlook (using Word).
> > I have tried Detect and Repair in Word and have reinstalled Office several
> > times; all to no avail. This error ocurred before and since I installed
> > SP3.
> > I find the freeze-up occurs two or three times (with resets in between)
> > and
> > then Word returns to normal. Opening in safe mode appears to resolve the
> > issue also, but surely operating in safe mode should not be necesary every
> > time.
> > Has anybody any suggestions for a fix?
>

Hope that got the problem for you. Try seeing if there is a support site for
MakePDF and see if they have any reports of the same problem or possibly an
updated add-in that works.

Terry

"chw" <chw.DeleteThis@discussions.microsoft.com> wrote in message
news:CB2B6869-DC84-454B-9E86-D9001EA7F4CF@microsoft.com...
> Thanks Terry for this advice.
>
> I followed all the stages through to checking the add-ins and templates.
> As
> I suffered another lockup I have removed the only add-in: MakePDF for
> Word.
>
> So far, I have had no further problems. I will see how Word performs over
> the coming days.
>
> Once again, thank you for your assistance.
>
> CHW
>
> "Terry Farrell" wrote:
>
>> There are several possible causes, but the clue is that running in Safe
>> Mode
>> is fine. In Safe Mode, Word opens in its default install mode bypassing
>> normal.dot, all add-ins and templates and printer driver, etc.
>>
>> So first I suggest that you clean out the temp file of abandoned temp
>> files
>> from all those lockups as these too can cause the symptoms you describe.
>> Take a look here on what to do
>> http://www.gmayor.com/what_to_do_when_word_crashes.htm
>>
>> Then after checking that you have the latest driver from the printer
>> manufacturer's Internet site, delete and reinstall the printer.
>>
>> Rename normal.dot as normal.bad.
>>
>> Test Word again. If it still continues the same lockups, check to what
>> add-ins are active under Tools, Templates and Add-ins. Remove them from
>> the
>> WOrd STartup folder and test again. If it is OK now, add these back again
>> one at a time until you find the problem.
>>
>> Remember that you may need to clean out the temp folder again too.
>>
>> --
>> Terry Farrell - MS Word MVP
>>
>> "chw" <chw.DeleteThis@discussions.microsoft.com> wrote in message
>> news:EBF4B619-79EF-4668-B994-2AD8653103CD@microsoft.com...
>> >I have an AMD Athlon XP1800+ 1.54 GHz, 768 MB RAM, 40 GB hard disk PC
>> >with
>> > Windows XP Home SP2 & Office 2003 SP3 installed. Intermittantly and
>> > with
>> > no
>> > apparent pattern, the computer freezes (requiring a reset) while typing
>> > or,
>> > more commonly, deleting characters in Word. This happens also when
>> > typing
>> > e-mails in Outlook (using Word).
>> > I have tried Detect and Repair in Word and have reinstalled Office
>> > several
>> > times; all to no avail. This error ocurred before and since I
>> > installed
>> > SP3.
>> > I find the freeze-up occurs two or three times (with resets in between)
>> > and
>> > then Word returns to normal. Opening in safe mode appears to resolve
>> > the
>> > issue also, but surely operating in safe mode should not be necesary
>> > every
>> > time.
>> > Has anybody any suggestions for a fix?
>>

Terry,

Unfortunately, I have suffered further lock-ups. I was editing an e-mail
message and the PC locked up. I then restarted and opened in Word Safe Mode.
I tried to copy the message from Outlook to Document 1 and as soon as I
pasted, the PC locked up again. So, it appears the Safe Mode is not immune
from this problem.

On restarting, an error message appeared which I sent to Microsoft and I
followed the link to the following troubleshooting page:
http://support.microsoft.com/Default.aspx?kbid=322205

The error was recorded as follows:
C:\DOCUME~1\CHRISW~1\LOCALS~1\Temp\WERe14d.dir00\Mini111807-01.dmp
C:\DOCUME~1\CHRISW~1\LOCALS~1\Temp\WERe14d.dir00\sysdata.xml

The troubleshooting page refers to problems in starting Windows XP which is
not a problem for me.

Incidentally, I cannot now run the msconfig utility from the run command. I
can open it from C:\WINDOWS\ServicePackFiles\i386 by searching in Windows
Explorer.

Any further advice you can offer, would be gratefully received.

CHW

"Terry Farrell" wrote:

> Hope that got the problem for you. Try seeing if there is a support site for
> MakePDF and see if they have any reports of the same problem or possibly an
> updated add-in that works.
>
> Terry
>
> "chw" <chw.TakeThisOut@discussions.microsoft.com> wrote in message
> news:CB2B6869-DC84-454B-9E86-D9001EA7F4CF@microsoft.com...
> > Thanks Terry for this advice.
> >
> > I followed all the stages through to checking the add-ins and templates.
> > As
> > I suffered another lockup I have removed the only add-in: MakePDF for
> > Word.
> >
> > So far, I have had no further problems. I will see how Word performs over
> > the coming days.
> >
> > Once again, thank you for your assistance.
> >
> > CHW
> >
> > "Terry Farrell" wrote:
> >
> >> There are several possible causes, but the clue is that running in Safe
> >> Mode
> >> is fine. In Safe Mode, Word opens in its default install mode bypassing
> >> normal.dot, all add-ins and templates and printer driver, etc.
> >>
> >> So first I suggest that you clean out the temp file of abandoned temp
> >> files
> >> from all those lockups as these too can cause the symptoms you describe.
> >> Take a look here on what to do
> >> http://www.gmayor.com/what_to_do_when_word_crashes.htm
> >>
> >> Then after checking that you have the latest driver from the printer
> >> manufacturer's Internet site, delete and reinstall the printer.
> >>
> >> Rename normal.dot as normal.bad.
> >>
> >> Test Word again. If it still continues the same lockups, check to what
> >> add-ins are active under Tools, Templates and Add-ins. Remove them from
> >> the
> >> WOrd STartup folder and test again. If it is OK now, add these back again
> >> one at a time until you find the problem.
> >>
> >> Remember that you may need to clean out the temp folder again too.
> >>
> >> --
> >> Terry Farrell - MS Word MVP
> >>
> >> "chw" <chw.TakeThisOut@discussions.microsoft.com> wrote in message
> >> news:EBF4B619-79EF-4668-B994-2AD8653103CD@microsoft.com...
> >> >I have an AMD Athlon XP1800+ 1.54 GHz, 768 MB RAM, 40 GB hard disk PC
> >> >with
> >> > Windows XP Home SP2 & Office 2003 SP3 installed. Intermittantly and
> >> > with
> >> > no
> >> > apparent pattern, the computer freezes (requiring a reset) while typing
> >> > or,
> >> > more commonly, deleting characters in Word. This happens also when
> >> > typing
> >> > e-mails in Outlook (using Word).
> >> > I have tried Detect and Repair in Word and have reinstalled Office
> >> > several
> >> > times; all to no avail. This error ocurred before and since I
> >> > installed
> >> > SP3.
> >> > I find the freeze-up occurs two or three times (with resets in between)
> >> > and
> >> > then Word returns to normal. Opening in safe mode appears to resolve
> >> > the
> >> > issue also, but surely operating in safe mode should not be necesary
> >> > every
> >> > time.
> >> > Has anybody any suggestions for a fix?
> >>
>

Unfortunately, Outlook 2003 is probably using Word as your email editor
anyway (unless you have unchecked the option in Outlook). From the error
messages, I suggest rename both mail.dot and normal.dot as mail.bad and
normal.bad; then clean out the temp folder of all the abandoned temp files.
Reboot if necessary to clear out the temp folder.

Retest.

Terry

"chw" <chw.RemoveThis@discussions.microsoft.com> wrote in message
news:F057D421-82F6-4005-9A94-6395D0BBF9A6@microsoft.com...
> Terry,
>
> Unfortunately, I have suffered further lock-ups. I was editing an e-mail
> message and the PC locked up. I then restarted and opened in Word Safe
> Mode.
> I tried to copy the message from Outlook to Document 1 and as soon as I
> pasted, the PC locked up again. So, it appears the Safe Mode is not
> immune
> from this problem.
>
> On restarting, an error message appeared which I sent to Microsoft and I
> followed the link to the following troubleshooting page:
> http://support.microsoft.com/Default.aspx?kbid=322205
>
> The error was recorded as follows:
> C:\DOCUME~1\CHRISW~1\LOCALS~1\Temp\WERe14d.dir00\Mini111807-01.dmp
> C:\DOCUME~1\CHRISW~1\LOCALS~1\Temp\WERe14d.dir00\sysdata.xml
>
> The troubleshooting page refers to problems in starting Windows XP which
> is
> not a problem for me.
>
> Incidentally, I cannot now run the msconfig utility from the run command.
> I
> can open it from C:\WINDOWS\ServicePackFiles\i386 by searching in Windows
> Explorer.
>
> Any further advice you can offer, would be gratefully received.
>
> CHW
>
> "Terry Farrell" wrote:
>
>> Hope that got the problem for you. Try seeing if there is a support site
>> for
>> MakePDF and see if they have any reports of the same problem or possibly
>> an
>> updated add-in that works.
>>
>> Terry
>>
>> "chw" <chw.RemoveThis@discussions.microsoft.com> wrote in message
>> news:CB2B6869-DC84-454B-9E86-D9001EA7F4CF@microsoft.com...
>> > Thanks Terry for this advice.
>> >
>> > I followed all the stages through to checking the add-ins and
>> > templates.
>> > As
>> > I suffered another lockup I have removed the only add-in: MakePDF for
>> > Word.
>> >
>> > So far, I have had no further problems. I will see how Word performs
>> > over
>> > the coming days.
>> >
>> > Once again, thank you for your assistance.
>> >
>> > CHW
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> There are several possible causes, but the clue is that running in
>> >> Safe
>> >> Mode
>> >> is fine. In Safe Mode, Word opens in its default install mode
>> >> bypassing
>> >> normal.dot, all add-ins and templates and printer driver, etc.
>> >>
>> >> So first I suggest that you clean out the temp file of abandoned temp
>> >> files
>> >> from all those lockups as these too can cause the symptoms you
>> >> describe.
>> >> Take a look here on what to do
>> >> http://www.gmayor.com/what_to_do_when_word_crashes.htm
>> >>
>> >> Then after checking that you have the latest driver from the printer
>> >> manufacturer's Internet site, delete and reinstall the printer.
>> >>
>> >> Rename normal.dot as normal.bad.
>> >>
>> >> Test Word again. If it still continues the same lockups, check to what
>> >> add-ins are active under Tools, Templates and Add-ins. Remove them
>> >> from
>> >> the
>> >> WOrd STartup folder and test again. If it is OK now, add these back
>> >> again
>> >> one at a time until you find the problem.
>> >>
>> >> Remember that you may need to clean out the temp folder again too.
>> >>
>> >> --
>> >> Terry Farrell - MS Word MVP
>> >>
>> >> "chw" <chw.RemoveThis@discussions.microsoft.com> wrote in message
>> >> news:EBF4B619-79EF-4668-B994-2AD8653103CD@microsoft.com...
>> >> >I have an AMD Athlon XP1800+ 1.54 GHz, 768 MB RAM, 40 GB hard disk PC
>> >> >with
>> >> > Windows XP Home SP2 & Office 2003 SP3 installed. Intermittantly and
>> >> > with
>> >> > no
>> >> > apparent pattern, the computer freezes (requiring a reset) while
>> >> > typing
>> >> > or,
>> >> > more commonly, deleting characters in Word. This happens also when
>> >> > typing
>> >> > e-mails in Outlook (using Word).
>> >> > I have tried Detect and Repair in Word and have reinstalled Office
>> >> > several
>> >> > times; all to no avail. This error ocurred before and since I
>> >> > installed
>> >> > SP3.
>> >> > I find the freeze-up occurs two or three times (with resets in
>> >> > between)
>> >> > and
>> >> > then Word returns to normal. Opening in safe mode appears to
>> >> > resolve
>> >> > the
>> >> > issue also, but surely operating in safe mode should not be necesary
>> >> > every
>> >> > time.
>> >> > Has anybody any suggestions for a fix?
>> >>
>>