Word 2003 Crash on Open

Have you followed the FAQ
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

See also how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Terry Farrell - MSWord MVP


"Barry" <Barry RemoveThis @discussions.microsoft.com> wrote in message
news:86FCA2C3-49A7-4DBB-A9B6-D9D5007A2221@microsoft.com...
>I am having this same problem. I have tried the FAQ's; but am not really
> sure what I am looking for. How can I go about looking for where these
> add-ins may be located and how do I determine that they are corrupt? I
> can
> open in safe mode but a re-install does no correct the problem.
>
> "Terry Farrell" wrote:
>
>> I absolutely assure you that if Word started in Safe Mode, then the
>> problem
>> was not with Word*. If reinstalling worked, it is more likely that a
>> third
>> party add-in that had a hook into Word has been broken. Eventually that
>> same
>> add-in may cause the same problem when it is next used. Typically the
>> add-in
>> may be part of a scanner, PDF, fax or AV utilities to name just a few
>> known
>> to be problematic.
>>
>> * Safe Mode starts Word in its raw default install mode bypassing all
>> customizations, add-ins, templates and printer driver, etc. Basically, it
>> proves that there is nothing wrong with the Word installation (with a few
>> provisos).
>>
>> I apologize if I seemed a bit shirty but just lately it seems that this
>> question comes up and the FAQ gets skimped over and we go through the
>> same
>> procedure again which would have been found if the guide had been
>> followed
>> more carefully.
>>
>> Terry
>>
>> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
>> news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@microsoft.com...
>> > Firstly and most important................ Read the queries properly
>> > "CAN
>> > OPEN IN SAFE MODE"!!
>> > Secondly, would hardly call it a waste of time if Word now works after
>> > an
>> > Office uninstall / reinstall as it didn't work previously! Updates
>> > appear
>> > to
>> > be the cause the problem. Can you rule this out?
>> > Lastly, what PATH am I to follow on the FAQ to resolve this issue as I
>> > see
>> > none that's applicable!?
>> >
>> > Alan
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> Why don't people read and follow the FAQ.
>> >>
>> >> Firstly, where does it say it is only for Word 2000? It is general for
>> >> ALL
>> >> versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
>> >> problems so why did you waste time doing that instead of following the
>> >> FAQ
>> >> guidance?
>> >>
>> >> Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT
>> >> TEST
>> >> OF ALL?
>> >>
>> >> Terry
>> >>
>> >>
>> >> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
>> >> > Thanks Terry, none of known problems on the link seem
>> >> > applicable........
>> >> >
>> >> > Not running Office 2000
>> >> > Not running Norton
>> >> > Been running ok with SP3 for months
>> >> > Uninstall Word only and reinstall, problem still exists
>> >> > Uninstall Office and reinstall, problem disappears
>> >> > Install updates (SP3 & 12th Feb) and problem reoccurs
>> >> >
>> >> > Any ideas?
>> >> >
>> >> > Thanks
>> >> >
>> >> > "Terry Farrell" wrote:
>> >> >
>> >> >> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>> >> >>
>> >> >> --
>> >> >> Terry Farrell - MSWord MVP
>> >> >>
>> >> >> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
>> >> >> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
>> >> >> > Office 2003 / Vista Home premium
>> >> >> > Word crashes on open with following error message.......
>> >> >> > Problem signature:
>> >> >> > Problem Event Name: APPCRASH
>> >> >> > Application Name: WINWORD.EXE
>> >> >> > Application Version: 11.0.8169.0
>> >> >> > Application Timestamp: 465f2a40
>> >> >> > Fault Module Name: WINWORD.EXE
>> >> >> > Fault Module Version: 11.0.8169.0
>> >> >> > Fault Module Timestamp: 465f2a40
>> >> >> > Exception Code: c0000005
>> >> >> > Exception Offset: 008dd0ac
>> >> >> > OS Version: 6.0.6000.2.0.0.768.3
>> >> >> > Locale ID: 2057
>> >> >> >
>> >> >> > Can open in safe mode. Appears to have started since office /
>> >> >> > word
>> >> >> > updates
>> >> >> > of 12/02/08! All other applications in Office appear to be ok?
>> >> >>
>> >>
>>

This worked for me. I had installed a trial version of the full Adobe
Acrobat and got one use out of word before it crashed. Changing the
normal.dot helped, although it appears I lost my default settings, like font,
etc. But so happy to be able to use Word again!
Thanks,

"Terry Farrell" wrote:

> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>
> --
> Terry Farrell - MSWord MVP
>
> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> > Office 2003 / Vista Home premium
> > Word crashes on open with following error message.......
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: WINWORD.EXE
> > Application Version: 11.0.8169.0
> > Application Timestamp: 465f2a40
> > Fault Module Name: WINWORD.EXE
> > Fault Module Version: 11.0.8169.0
> > Fault Module Timestamp: 465f2a40
> > Exception Code: c0000005
> > Exception Offset: 008dd0ac
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 2057
> >
> > Can open in safe mode. Appears to have started since office / word updates
> > of 12/02/08! All other applications in Office appear to be ok?
>

On Apr 20, 2:15 am, Barry <Ba....RemoveThis@discussions.microsoft.com> wrote:
> I am having this same problem.  I have tried the FAQ's; but am not really
> sure what I am looking for.  How can I go about looking for where these
> add-ins may be located and how do I determine that they arecorrupt?  I can
> open in safe mode but a re-install does no correct the problem.  
>
>
>
> "Terry Farrell" wrote:
> > I absolutely assure you that ifWordstarted in Safe Mode, then the problem
> > was not withWord*. If reinstalling worked, it is more likely that a third
> > party add-in that had a hook intoWordhas been broken. Eventually that same
> > add-in may cause the same problem when it is next used. Typically the add-in
> > may be part of a scanner, PDF, fax or AV utilities to name just a few known
> > to be problematic.
>
> > * Safe Mode startsWordin its raw default install mode bypassing all
> > customizations, add-ins, templates and printer driver, etc. Basically, it
> > proves that there is nothing wrong with theWordinstallation (with a few
> > provisos).
>
> > I apologize if I seemed a bit shirty but just lately it seems that this
> > question comes up and the FAQ gets skimped over and we go through the same
> > procedure again which would have been found if the guide had been followed
> > more carefully.
>
> > Terry
>
> > "alan" <a....RemoveThis@discussions.microsoft.com> wrote in message
> >news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@microsoft.com...
> > > Firstly and most important................ Read the queries properly "CAN
> > > OPEN IN SAFE MODE"!!
> > > Secondly, would hardly call it a waste of time ifWordnow works after an
> > > Office uninstall / reinstall as it didn't work previously! Updates appear
> > > to
> > > be the cause the problem. Can you rule this out?
> > > Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
> > > none that's applicable!?
>
> > > Alan
>
> > > "Terry Farrell" wrote:
>
> > >> Why don't people read and follow the FAQ.
>
> > >> Firstly, where does it say it is only forWord2000? It is general for
> > >> ALL
> > >> versions. Secondly, uninstalling/reinstalling rarely ever fixesWord
> > >> problems so why did you waste time doing that instead of following the
> > >> FAQ
> > >> guidance?
>
> > >> Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT
> > >> TEST
> > >> OF ALL?
>
> > >> Terry
>
> > >> "alan" <a....RemoveThis@discussions.microsoft.com> wrote in message
> > >>news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
> > >> > Thanks Terry, none of known problems on the link seem
> > >> > applicable........
>
> > >> > Not running Office 2000
> > >> > Not running Norton
> > >> > Been running ok with SP3 for months
> > >> > UninstallWordonly and reinstall, problem still exists
> > >> > Uninstall Office and reinstall, problem disappears
> > >> > Install updates (SP3 & 12th Feb) and problem reoccurs
>
> > >> > Any ideas?
>
> > >> > Thanks
>
> > >> > "Terry Farrell" wrote:
>
> > >> >> Seehttp://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>
> > >> >> --
> > >> >> Terry Farrell - MSWord MVP
>
> > >> >> "alan" <a....RemoveThis@discussions.microsoft.com> wrote in message
> > >> >>news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> > >> >> > Office 2003 / Vista Home premium
> > >> >> >Wordcrashes on open with following error message.......
> > >> >> > Problem signature:
> > >> >> >  Problem Event Name: APPCRASH
> > >> >> >  Application Name: WINWORD.EXE
> > >> >> >  Application Version: 11.0.8169.0
> > >> >> >  Application Timestamp: 465f2a40
> > >> >> >  Fault Module Name: WINWORD.EXE
> > >> >> >  Fault Module Version: 11.0.8169.0
> > >> >> >  Fault Module Timestamp: 465f2a40
> > >> >> >  Exception Code: c0000005
> > >> >> >  Exception Offset: 008dd0ac
> > >> >> >  OS Version: 6.0.6000.2.0.0.768.3
> > >> >> >  Locale ID: 2057
>
> > >> >> > Can open in safe mode. Appears to have started since office /word
> > >> >> > updates
> > >> >> > of 12/02/08! All other applications in Office appear to be ok?- Hide quoted text -
>
> - Show quoted text -

Hi,

If the files are corrupt, I think you can try a utility called
Advanced Word Repair to repair your Word document. It works rather
well for my corrupt Word documents. Its web address is http://www.datanumen.com/awr/
Hope this is useful.

You can determine if it is add-ins by removing them and adding them back one
at a time testing for the problem as you go.

But have you tested in Safe Mode to ensure that Word is OK first? Did you
rename normal.dot?

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Terry Farrell - MSWord MVP

"Alan" <fyz.DeleteThis@datanumen.net> wrote in message
news:da668609-9e76-44a9-a95e-dff01c868316@w4g2000prd.googlegroups.com...
On Apr 20, 2:15 am, Barry <Ba....DeleteThis@discussions.microsoft.com> wrote:
> I am having this same problem. I have tried the FAQ's; but am not really
> sure what I am looking for. How can I go about looking for where these
> add-ins may be located and how do I determine that they arecorrupt? I can
> open in safe mode but a re-install does no correct the problem.
>
>
>
> "Terry Farrell" wrote:
> > I absolutely assure you that ifWordstarted in Safe Mode, then the
> > problem
> > was not withWord*. If reinstalling worked, it is more likely that a
> > third
> > party add-in that had a hook intoWordhas been broken. Eventually that
> > same
> > add-in may cause the same problem when it is next used. Typically the
> > add-in
> > may be part of a scanner, PDF, fax or AV utilities to name just a few
> > known
> > to be problematic.
>
> > * Safe Mode startsWordin its raw default install mode bypassing all
> > customizations, add-ins, templates and printer driver, etc. Basically,
> > it
> > proves that there is nothing wrong with theWordinstallation (with a few
> > provisos).
>
> > I apologize if I seemed a bit shirty but just lately it seems that this
> > question comes up and the FAQ gets skimped over and we go through the
> > same
> > procedure again which would have been found if the guide had been
> > followed
> > more carefully.
>
> > Terry
>
> > "alan" <a....DeleteThis@discussions.microsoft.com> wrote in message
> >news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@microsoft.com...
> > > Firstly and most important................ Read the queries properly
> > > "CAN
> > > OPEN IN SAFE MODE"!!
> > > Secondly, would hardly call it a waste of time ifWordnow works after
> > > an
> > > Office uninstall / reinstall as it didn't work previously! Updates
> > > appear
> > > to
> > > be the cause the problem. Can you rule this out?
> > > Lastly, what PATH am I to follow on the FAQ to resolve this issue as I
> > > see
> > > none that's applicable!?
>
> > > Alan
>
> > > "Terry Farrell" wrote:
>
> > >> Why don't people read and follow the FAQ.
>
> > >> Firstly, where does it say it is only forWord2000? It is general for
> > >> ALL
> > >> versions. Secondly, uninstalling/reinstalling rarely ever fixesWord
> > >> problems so why did you waste time doing that instead of following
> > >> the
> > >> FAQ
> > >> guidance?
>
> > >> Thirdly, what happens when you start in Safe Mode - THE MOST
> > >> IMPORTANT
> > >> TEST
> > >> OF ALL?
>
> > >> Terry
>
> > >> "alan" <a....DeleteThis@discussions.microsoft.com> wrote in message
> > >>news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
> > >> > Thanks Terry, none of known problems on the link seem
> > >> > applicable........
>
> > >> > Not running Office 2000
> > >> > Not running Norton
> > >> > Been running ok with SP3 for months
> > >> > UninstallWordonly and reinstall, problem still exists
> > >> > Uninstall Office and reinstall, problem disappears
> > >> > Install updates (SP3 & 12th Feb) and problem reoccurs
>
> > >> > Any ideas?
>
> > >> > Thanks
>
> > >> > "Terry Farrell" wrote:
>
> > >> >> Seehttp://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>
> > >> >> --
> > >> >> Terry Farrell - MSWord MVP
>
> > >> >> "alan" <a....DeleteThis@discussions.microsoft.com> wrote in message
> > >> >>news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> > >> >> > Office 2003 / Vista Home premium
> > >> >> >Wordcrashes on open with following error message.......
> > >> >> > Problem signature:
> > >> >> > Problem Event Name: APPCRASH
> > >> >> > Application Name: WINWORD.EXE
> > >> >> > Application Version: 11.0.8169.0
> > >> >> > Application Timestamp: 465f2a40
> > >> >> > Fault Module Name: WINWORD.EXE
> > >> >> > Fault Module Version: 11.0.8169.0
> > >> >> > Fault Module Timestamp: 465f2a40
> > >> >> > Exception Code: c0000005
> > >> >> > Exception Offset: 008dd0ac
> > >> >> > OS Version: 6.0.6000.2.0.0.768.3
> > >> >> > Locale ID: 2057
>
> > >> >> > Can open in safe mode. Appears to have started since office
> > >> >> > /word
> > >> >> > updates
> > >> >> > of 12/02/08! All other applications in Office appear to be ok?-
> > >> >> > Hide quoted text -
>
> - Show quoted text -

Hi,

If the files are corrupt, I think you can try a utility called
Advanced Word Repair to repair your Word document. It works rather
well for my corrupt Word documents. Its web address is
http://www.datanumen.com/awr/
Hope this is useful.

I had the same problem. For me, it seems the SP3 install would corrupt my
normal.dot file. Once I renamed my normal.dot file (letting Word recreate it)
everything went back to 'normal'. Heh heh.

Hudey

"alan" wrote:

> Office 2003 / Vista Home premium
> Word crashes on open with following error message.......
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: WINWORD.EXE
> Application Version: 11.0.8169.0
> Application Timestamp: 465f2a40
> Fault Module Name: WINWORD.EXE
> Fault Module Version: 11.0.8169.0
> Fault Module Timestamp: 465f2a40
> Exception Code: c0000005
> Exception Offset: 008dd0ac
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 2057
>
> Can open in safe mode. Appears to have started since office / word updates
> of 12/02/08! All other applications in Office appear to be ok?