Word 2003 Crash on Open

Thanks Terry, none of known problems on the link seem applicable........

Not running Office 2000
Not running Norton
Been running ok with SP3 for months
Uninstall Word only and reinstall, problem still exists
Uninstall Office and reinstall, problem disappears
Install updates (SP3 & 12th Feb) and problem reoccurs

Any ideas?

Thanks

"Terry Farrell" wrote:

> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>
> --
> Terry Farrell - MSWord MVP
>
> "alan" <alan.TakeThisOut@discussions.microsoft.com> wrote in message
> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> > Office 2003 / Vista Home premium
> > Word crashes on open with following error message.......
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: WINWORD.EXE
> > Application Version: 11.0.8169.0
> > Application Timestamp: 465f2a40
> > Fault Module Name: WINWORD.EXE
> > Fault Module Version: 11.0.8169.0
> > Fault Module Timestamp: 465f2a40
> > Exception Code: c0000005
> > Exception Offset: 008dd0ac
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 2057
> >
> > Can open in safe mode. Appears to have started since office / word updates
> > of 12/02/08! All other applications in Office appear to be ok?
>

Why don't people read and follow the FAQ.

Firstly, where does it say it is only for Word 2000? It is general for ALL
versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
problems so why did you waste time doing that instead of following the FAQ
guidance?

Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT TEST
OF ALL?

Terry


"alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
> Thanks Terry, none of known problems on the link seem applicable........
>
> Not running Office 2000
> Not running Norton
> Been running ok with SP3 for months
> Uninstall Word only and reinstall, problem still exists
> Uninstall Office and reinstall, problem disappears
> Install updates (SP3 & 12th Feb) and problem reoccurs
>
> Any ideas?
>
> Thanks
>
> "Terry Farrell" wrote:
>
>> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
>> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
>> > Office 2003 / Vista Home premium
>> > Word crashes on open with following error message.......
>> > Problem signature:
>> > Problem Event Name: APPCRASH
>> > Application Name: WINWORD.EXE
>> > Application Version: 11.0.8169.0
>> > Application Timestamp: 465f2a40
>> > Fault Module Name: WINWORD.EXE
>> > Fault Module Version: 11.0.8169.0
>> > Fault Module Timestamp: 465f2a40
>> > Exception Code: c0000005
>> > Exception Offset: 008dd0ac
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 2057
>> >
>> > Can open in safe mode. Appears to have started since office / word
>> > updates
>> > of 12/02/08! All other applications in Office appear to be ok?
>>

Firstly and most important................ Read the queries properly "CAN
OPEN IN SAFE MODE"!!
Secondly, would hardly call it a waste of time if Word now works after an
Office uninstall / reinstall as it didn't work previously! Updates appear to
be the cause the problem. Can you rule this out?
Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
none that's applicable!?

Alan

"Terry Farrell" wrote:

> Why don't people read and follow the FAQ.
>
> Firstly, where does it say it is only for Word 2000? It is general for ALL
> versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
> problems so why did you waste time doing that instead of following the FAQ
> guidance?
>
> Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT TEST
> OF ALL?
>
> Terry
>
>
> "alan" <alan.RemoveThis@discussions.microsoft.com> wrote in message
> news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
> > Thanks Terry, none of known problems on the link seem applicable........
> >
> > Not running Office 2000
> > Not running Norton
> > Been running ok with SP3 for months
> > Uninstall Word only and reinstall, problem still exists
> > Uninstall Office and reinstall, problem disappears
> > Install updates (SP3 & 12th Feb) and problem reoccurs
> >
> > Any ideas?
> >
> > Thanks
> >
> > "Terry Farrell" wrote:
> >
> >> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
> >>
> >> --
> >> Terry Farrell - MSWord MVP
> >>
> >> "alan" <alan.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> >> > Office 2003 / Vista Home premium
> >> > Word crashes on open with following error message.......
> >> > Problem signature:
> >> > Problem Event Name: APPCRASH
> >> > Application Name: WINWORD.EXE
> >> > Application Version: 11.0.8169.0
> >> > Application Timestamp: 465f2a40
> >> > Fault Module Name: WINWORD.EXE
> >> > Fault Module Version: 11.0.8169.0
> >> > Fault Module Timestamp: 465f2a40
> >> > Exception Code: c0000005
> >> > Exception Offset: 008dd0ac
> >> > OS Version: 6.0.6000.2.0.0.768.3
> >> > Locale ID: 2057
> >> >
> >> > Can open in safe mode. Appears to have started since office / word
> >> > updates
> >> > of 12/02/08! All other applications in Office appear to be ok?
> >>
>

I absolutely assure you that if Word started in Safe Mode, then the problem
was not with Word*. If reinstalling worked, it is more likely that a third
party add-in that had a hook into Word has been broken. Eventually that same
add-in may cause the same problem when it is next used. Typically the add-in
may be part of a scanner, PDF, fax or AV utilities to name just a few known
to be problematic.

* Safe Mode starts Word in its raw default install mode bypassing all
customizations, add-ins, templates and printer driver, etc. Basically, it
proves that there is nothing wrong with the Word installation (with a few
provisos).

I apologize if I seemed a bit shirty but just lately it seems that this
question comes up and the FAQ gets skimped over and we go through the same
procedure again which would have been found if the guide had been followed
more carefully.

Terry

"alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@microsoft.com...
> Firstly and most important................ Read the queries properly "CAN
> OPEN IN SAFE MODE"!!
> Secondly, would hardly call it a waste of time if Word now works after an
> Office uninstall / reinstall as it didn't work previously! Updates appear
> to
> be the cause the problem. Can you rule this out?
> Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
> none that's applicable!?
>
> Alan
>
> "Terry Farrell" wrote:
>
>> Why don't people read and follow the FAQ.
>>
>> Firstly, where does it say it is only for Word 2000? It is general for
>> ALL
>> versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
>> problems so why did you waste time doing that instead of following the
>> FAQ
>> guidance?
>>
>> Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT
>> TEST
>> OF ALL?
>>
>> Terry
>>
>>
>> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
>> news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
>> > Thanks Terry, none of known problems on the link seem
>> > applicable........
>> >
>> > Not running Office 2000
>> > Not running Norton
>> > Been running ok with SP3 for months
>> > Uninstall Word only and reinstall, problem still exists
>> > Uninstall Office and reinstall, problem disappears
>> > Install updates (SP3 & 12th Feb) and problem reoccurs
>> >
>> > Any ideas?
>> >
>> > Thanks
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>> >>
>> >> --
>> >> Terry Farrell - MSWord MVP
>> >>
>> >> "alan" <alan RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
>> >> > Office 2003 / Vista Home premium
>> >> > Word crashes on open with following error message.......
>> >> > Problem signature:
>> >> > Problem Event Name: APPCRASH
>> >> > Application Name: WINWORD.EXE
>> >> > Application Version: 11.0.8169.0
>> >> > Application Timestamp: 465f2a40
>> >> > Fault Module Name: WINWORD.EXE
>> >> > Fault Module Version: 11.0.8169.0
>> >> > Fault Module Timestamp: 465f2a40
>> >> > Exception Code: c0000005
>> >> > Exception Offset: 008dd0ac
>> >> > OS Version: 6.0.6000.2.0.0.768.3
>> >> > Locale ID: 2057
>> >> >
>> >> > Can open in safe mode. Appears to have started since office / word
>> >> > updates
>> >> > of 12/02/08! All other applications in Office appear to be ok?
>> >>
>>

Thanks for your help Terry, appreciated, I'll plod on and try to find the
culprit.
Regards
Alan

"Terry Farrell" wrote:

> I absolutely assure you that if Word started in Safe Mode, then the problem
> was not with Word*. If reinstalling worked, it is more likely that a third
> party add-in that had a hook into Word has been broken. Eventually that same
> add-in may cause the same problem when it is next used. Typically the add-in
> may be part of a scanner, PDF, fax or AV utilities to name just a few known
> to be problematic.
>
> * Safe Mode starts Word in its raw default install mode bypassing all
> customizations, add-ins, templates and printer driver, etc. Basically, it
> proves that there is nothing wrong with the Word installation (with a few
> provisos).
>
> I apologize if I seemed a bit shirty but just lately it seems that this
> question comes up and the FAQ gets skimped over and we go through the same
> procedure again which would have been found if the guide had been followed
> more carefully.
>
> Terry
>
> "alan" <alan.RemoveThis@discussions.microsoft.com> wrote in message
> news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@microsoft.com...
> > Firstly and most important................ Read the queries properly "CAN
> > OPEN IN SAFE MODE"!!
> > Secondly, would hardly call it a waste of time if Word now works after an
> > Office uninstall / reinstall as it didn't work previously! Updates appear
> > to
> > be the cause the problem. Can you rule this out?
> > Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
> > none that's applicable!?
> >
> > Alan
> >
> > "Terry Farrell" wrote:
> >
> >> Why don't people read and follow the FAQ.
> >>
> >> Firstly, where does it say it is only for Word 2000? It is general for
> >> ALL
> >> versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
> >> problems so why did you waste time doing that instead of following the
> >> FAQ
> >> guidance?
> >>
> >> Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT
> >> TEST
> >> OF ALL?
> >>
> >> Terry
> >>
> >>
> >> "alan" <alan.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
> >> > Thanks Terry, none of known problems on the link seem
> >> > applicable........
> >> >
> >> > Not running Office 2000
> >> > Not running Norton
> >> > Been running ok with SP3 for months
> >> > Uninstall Word only and reinstall, problem still exists
> >> > Uninstall Office and reinstall, problem disappears
> >> > Install updates (SP3 & 12th Feb) and problem reoccurs
> >> >
> >> > Any ideas?
> >> >
> >> > Thanks
> >> >
> >> > "Terry Farrell" wrote:
> >> >
> >> >> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
> >> >>
> >> >> --
> >> >> Terry Farrell - MSWord MVP
> >> >>
> >> >> "alan" <alan.RemoveThis@discussions.microsoft.com> wrote in message
> >> >> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> >> >> > Office 2003 / Vista Home premium
> >> >> > Word crashes on open with following error message.......
> >> >> > Problem signature:
> >> >> > Problem Event Name: APPCRASH
> >> >> > Application Name: WINWORD.EXE
> >> >> > Application Version: 11.0.8169.0
> >> >> > Application Timestamp: 465f2a40
> >> >> > Fault Module Name: WINWORD.EXE
> >> >> > Fault Module Version: 11.0.8169.0
> >> >> > Fault Module Timestamp: 465f2a40
> >> >> > Exception Code: c0000005
> >> >> > Exception Offset: 008dd0ac
> >> >> > OS Version: 6.0.6000.2.0.0.768.3
> >> >> > Locale ID: 2057
> >> >> >
> >> >> > Can open in safe mode. Appears to have started since office / word
> >> >> > updates
> >> >> > of 12/02/08! All other applications in Office appear to be ok?
> >> >>
> >>
>

Problem solved..... YOU were right Terry, template corruption caused I think
by add-in "send to bluetooth" opening. Funny how it only corrupted after an
update!?

Well done & thanks, I'm having a glass of wine hope you will too at somepoint.

Regards

Alan

"alan" wrote:

> Thanks for your help Terry, appreciated, I'll plod on and try to find the
> culprit.
> Regards
> Alan
>
> "Terry Farrell" wrote:
>
> > I absolutely assure you that if Word started in Safe Mode, then the problem
> > was not with Word*. If reinstalling worked, it is more likely that a third
> > party add-in that had a hook into Word has been broken. Eventually that same
> > add-in may cause the same problem when it is next used. Typically the add-in
> > may be part of a scanner, PDF, fax or AV utilities to name just a few known
> > to be problematic.
> >
> > * Safe Mode starts Word in its raw default install mode bypassing all
> > customizations, add-ins, templates and printer driver, etc. Basically, it
> > proves that there is nothing wrong with the Word installation (with a few
> > provisos).
> >
> > I apologize if I seemed a bit shirty but just lately it seems that this
> > question comes up and the FAQ gets skimped over and we go through the same
> > procedure again which would have been found if the guide had been followed
> > more carefully.
> >
> > Terry
> >
> > "alan" <alan.TakeThisOut@discussions.microsoft.com> wrote in message
> > news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@microsoft.com...
> > > Firstly and most important................ Read the queries properly "CAN
> > > OPEN IN SAFE MODE"!!
> > > Secondly, would hardly call it a waste of time if Word now works after an
> > > Office uninstall / reinstall as it didn't work previously! Updates appear
> > > to
> > > be the cause the problem. Can you rule this out?
> > > Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
> > > none that's applicable!?
> > >
> > > Alan
> > >
> > > "Terry Farrell" wrote:
> > >
> > >> Why don't people read and follow the FAQ.
> > >>
> > >> Firstly, where does it say it is only for Word 2000? It is general for
> > >> ALL
> > >> versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
> > >> problems so why did you waste time doing that instead of following the
> > >> FAQ
> > >> guidance?
> > >>
> > >> Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT
> > >> TEST
> > >> OF ALL?
> > >>
> > >> Terry
> > >>
> > >>
> > >> "alan" <alan.TakeThisOut@discussions.microsoft.com> wrote in message
> > >> news:5E8BE88B-040E-4799-9405-CC4898E94902@microsoft.com...
> > >> > Thanks Terry, none of known problems on the link seem
> > >> > applicable........
> > >> >
> > >> > Not running Office 2000
> > >> > Not running Norton
> > >> > Been running ok with SP3 for months
> > >> > Uninstall Word only and reinstall, problem still exists
> > >> > Uninstall Office and reinstall, problem disappears
> > >> > Install updates (SP3 & 12th Feb) and problem reoccurs
> > >> >
> > >> > Any ideas?
> > >> >
> > >> > Thanks
> > >> >
> > >> > "Terry Farrell" wrote:
> > >> >
> > >> >> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
> > >> >>
> > >> >> --
> > >> >> Terry Farrell - MSWord MVP
> > >> >>
> > >> >> "alan" <alan.TakeThisOut@discussions.microsoft.com> wrote in message
> > >> >> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@microsoft.com...
> > >> >> > Office 2003 / Vista Home premium
> > >> >> > Word crashes on open with following error message.......
> > >> >> > Problem signature:
> > >> >> > Problem Event Name: APPCRASH
> > >> >> > Application Name: WINWORD.EXE
> > >> >> > Application Version: 11.0.8169.0
> > >> >> > Application Timestamp: 465f2a40
> > >> >> > Fault Module Name: WINWORD.EXE
> > >> >> > Fault Module Version: 11.0.8169.0
> > >> >> > Fault Module Timestamp: 465f2a40
> > >> >> > Exception Code: c0000005
> > >> >> > Exception Offset: 008dd0ac
> > >> >> > OS Version: 6.0.6000.2.0.0.768.3
> > >> >> > Locale ID: 2057
> > >> >> >
> > >> >> > Can open in safe mode. Appears to have started since office / word
> > >> >> > updates
> > >> >> > of 12/02/08! All other applications in Office appear to be ok?
> > >> >>
> > >>
> >