Vista Word 2007 update fails to install

Thanks for that suggestion. It didn't help. Under the first diagnostic test
it said "some solutions" were available but, as I suspected that did not
mean anything. In the end, all I got was this page:
http://office.microsoft.com/en-us/help/diagnostichelp.aspx which says "none
of the Microsoft Office Diagnostics found any problems" (unlike the message
at the end of the test results, which admitted there was a problem but that
it could not be fixed!).

I must say this is just so typical of Microsoft products. I have a simple
problem - a particular update refuses to install. There must be a way to
know why this is so, whether it matters, whether it will be corrected by the
next update anyway, or whether I should just hide it indefinitely and forget
about it.


"Terry Farrell" <terryfarrell DeleteThis @msn.com> wrote in message
news:664EA79F-2CDA-4FE2-807F-AD3AF63031D3@microsoft.com...
> Have you run the Microsoft Office Diagnostics tool to see if it can find a
> problem with the current non-SP installation? It is under Word Options,
> Resources tab.
>
> --
> Terry Farrell - MSWord MVP
>
> "Greg" <greg.munro DeleteThis @bigpond.com> wrote in message
> news:e9piBs5vIHA.5892@TK2MSFTNGP02.phx.gbl...
>>I keep trying and trying to install this update but it fails every time,
>> returning no error message other than "failed" and the ubiquitous code
>> 57A
>> that takes you into the typical MS loop of useless so called help that
>> ends
>> up eating its tail.
>>
>> I have the OSE startup type set to manual it is not that.
>>
>> Other updates install just fine. It is just this one that fails.
>>
>> I have Vista Home Premium running on a Core Duo laptop, Word 2007
>> (12.0.6015.5000) with Office 2007 (12.0.6017.5000).
>>
>> Any help appreciated. I have already posted this to the Vista group
>> without success.
>>
>

All problems with servicepacks or patches are supported free of charge: I
recommend that you call Microsoft and log this as an update bug and it
should get resolved by a Microsoft Engineer.

Terry

"Greg" <greg.munro.RemoveThis@bigpond.com> wrote in message
news:36DEF1E3-3583-410E-8FEB-9ABB97A3D668@microsoft.com...
> Thanks for that suggestion. It didn't help. Under the first diagnostic
> test it said "some solutions" were available but, as I suspected that did
> not mean anything. In the end, all I got was this page:
> http://office.microsoft.com/en-us/help/diagnostichelp.aspx which says
> "none of the Microsoft Office Diagnostics found any problems" (unlike the
> message at the end of the test results, which admitted there was a problem
> but that it could not be fixed!).
>
> I must say this is just so typical of Microsoft products. I have a simple
> problem - a particular update refuses to install. There must be a way to
> know why this is so, whether it matters, whether it will be corrected by
> the next update anyway, or whether I should just hide it indefinitely and
> forget about it.
>
>
> "Terry Farrell" <terryfarrell.RemoveThis@msn.com> wrote in message
> news:664EA79F-2CDA-4FE2-807F-AD3AF63031D3@microsoft.com...
>> Have you run the Microsoft Office Diagnostics tool to see if it can find
>> a problem with the current non-SP installation? It is under Word Options,
>> Resources tab.
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Greg" <greg.munro.RemoveThis@bigpond.com> wrote in message
>> news:e9piBs5vIHA.5892@TK2MSFTNGP02.phx.gbl...
>>>I keep trying and trying to install this update but it fails every time,
>>> returning no error message other than "failed" and the ubiquitous code
>>> 57A
>>> that takes you into the typical MS loop of useless so called help that
>>> ends
>>> up eating its tail.
>>>
>>> I have the OSE startup type set to manual it is not that.
>>>
>>> Other updates install just fine. It is just this one that fails.
>>>
>>> I have Vista Home Premium running on a Core Duo laptop, Word 2007
>>> (12.0.6015.5000) with Office 2007 (12.0.6017.5000).
>>>
>>> Any help appreciated. I have already posted this to the Vista group
>>> without success.
>>>
>>
>