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Spell Checker suggestions Greyed out in Word 2007/XP

 
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Rock Hill

External


Since: Jul 22, 2008
Posts: 5



(Msg. 25) Posted: Fri Aug 08, 2008 12:30 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: microsoft>public>word>spelling>grammar (more info?)

These are my exact symptoms.

I had major problems with my left click clicking twice no matter how lightly
I tapped it. The guy at Microsoft had me reset the setting to no avail (same
ticket as the spell check problem) I sent it back to Dell to fix and put my
hard drive in another computer and spell check worked. It said it was
reconfiguring spell check when I put the drive in, and reconfigured again
when it went back into the Vostro. Spell check worked in the Vostro after
reinstalling the hard drive for about two days.


"bilbo" wrote:

> Markesia,
>
> I need to confirm your symptoms.
> You are the first confirmed report of this issue occuring in a model other
> than a laptop.
>
> The symptoms we are chasing are:
> 1. Type a mispelled word and the proofing tools see the word and underline
> it (if that feature is enabled)
> 2. Right click on the word and proofing tools finds and makes suggestions
> which CAN be selected.
> 3. However, if you open the Spelling and Grammar Dialog Box (SGDB) and the
> proofing tools has still found and makes suggestions, but they are ALL grey
> and cannot be selected. Additionally, the "Ignore Once" button is gone and
> the "Undo Edit" button is visible.
> 4. Additionally, if you click the "Undo Edit" button, the SGDB BRIEFLY
> enables the suggestions, but then very quickly disables them and the "Undo
> Edit" button returns without any input from the user.
>
> I want to be specific that you're encountering all these symptoms because we
> have found and already isolated resolutions for a few varients of this issue
> which do not have all four of these criteria.
>
> "Markesia" wrote:
>
> > the model of my cpmputer is: dell dimension 2350
> > i am using microsoft office 2007
> > i have not contacted customer support i don't want to pay the money.
> > my e-mail address is markesia5.DeleteThis@yahoo.com
> >
> > "bilbo" wrote:
> >
> > > I work for Microsoft and a case number would be most helpful.
> > >
> > > Since this is a 2007 model, it was intended to be vista certified, so since
> > > have installed a retail version of XP, have you also received or downloaded
> > > OEM XP drivers for the laptop's hardware?
> > >
> > > "Rock Hill" wrote:
> > >
> > > >
> > > > Make: Dell
> > > > Model: Vostro 1000
> > > > Year: 2007
> > > > OS: Windows XP
> > > > OEM or Retail OS: Retail
> > > > Office Version: 2007
> > > > OEM or Retail Office: Retail
> > > > Have you contacted Microsoft Support (Y or N): Y
> > > > If yes, what is your case number: Got the Microsoft blame game shuffle
> > > >
> > > > "bilbo" wrote:
> > > >
> > > > > To All Users who have posted this exaact issue:
> > > > >
> > > > > Please post your hardware/software info...
> > > > >
> > > > > Make:
> > > > > Model:
> > > > > Year:
> > > > > OS:
> > > > > OEM or Retail OS:
> > > > > Office Version:
> > > > > OEM or Retail Office:
> > > > > Have you contacted Microsoft Support (Y or N):
> > > > > If yes, what is your case number:
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Rock Hill

External


Since: Jul 22, 2008
Posts: 5



(Msg. 26) Posted: Fri Aug 08, 2008 12:32 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

These are my exact symptoms.

I had major problems with my left click clicking twice no matter how lightly
I tapped it. The guy at Microsoft had me reset the setting to no avail (same
ticket as the spell check problem) I sent it back to Dell to fix and put my
hard drive in another computer and spell check worked. It said it was
reconfiguring spell check when I put the drive in, and reconfigured again
when it went back into the Vostro. Spell check worked in the Vostro after
reinstalling the hard drive for about two days.


"bilbo" wrote:

> Markesia,
>
> I need to confirm your symptoms.
> You are the first confirmed report of this issue occuring in a model other
> than a laptop.
>
> The symptoms we are chasing are:
> 1. Type a mispelled word and the proofing tools see the word and underline
> it (if that feature is enabled)
> 2. Right click on the word and proofing tools finds and makes suggestions
> which CAN be selected.
> 3. However, if you open the Spelling and Grammar Dialog Box (SGDB) and the
> proofing tools has still found and makes suggestions, but they are ALL grey
> and cannot be selected. Additionally, the "Ignore Once" button is gone and
> the "Undo Edit" button is visible.
> 4. Additionally, if you click the "Undo Edit" button, the SGDB BRIEFLY
> enables the suggestions, but then very quickly disables them and the "Undo
> Edit" button returns without any input from the user.
>
> I want to be specific that you're encountering all these symptoms because we
> have found and already isolated resolutions for a few varients of this issue
> which do not have all four of these criteria.
>
> "Markesia" wrote:
>
> > the model of my cpmputer is: dell dimension 2350
> > i am using microsoft office 2007
> > i have not contacted customer support i don't want to pay the money.
> > my e-mail address is markesia5 DeleteThis @yahoo.com
> >
> > "bilbo" wrote:
> >
> > > I work for Microsoft and a case number would be most helpful.
> > >
> > > Since this is a 2007 model, it was intended to be vista certified, so since
> > > have installed a retail version of XP, have you also received or downloaded
> > > OEM XP drivers for the laptop's hardware?
> > >
> > > "Rock Hill" wrote:
> > >
> > > >
> > > > Make: Dell
> > > > Model: Vostro 1000
> > > > Year: 2007
> > > > OS: Windows XP
> > > > OEM or Retail OS: Retail
> > > > Office Version: 2007
> > > > OEM or Retail Office: Retail
> > > > Have you contacted Microsoft Support (Y or N): Y
> > > > If yes, what is your case number: Got the Microsoft blame game shuffle
> > > >
> > > > "bilbo" wrote:
> > > >
> > > > > To All Users who have posted this exaact issue:
> > > > >
> > > > > Please post your hardware/software info...
> > > > >
> > > > > Make:
> > > > > Model:
> > > > > Year:
> > > > > OS:
> > > > > OEM or Retail OS:
> > > > > Office Version:
> > > > > OEM or Retail Office:
> > > > > Have you contacted Microsoft Support (Y or N):
> > > > > If yes, what is your case number:
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Rock Hill

External


Since: Jul 22, 2008
Posts: 5



(Msg. 27) Posted: Fri Aug 08, 2008 1:37 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Now grammar works. I did not do anything; it just started on its own. For how
long it will work I don't know, keeping my fingers crossed.

"Rock Hill" wrote:

> Hi Bilbo:
>
> Thanks for the reply. I have looked high and low for my case number and
> can’t find it.
>
> My spell check has started working again. However, anything underlined in
> green will not check. Spelling and grammar worked for about a month when I
> first got the computer. It has come to life a couple of times over 10 months
> for a few minutes, only to die again. Now, it seems to be back and is staying
> (two weeks so far) except for grammar check.
>
> The computer was bought from one of these computer shacks that installs
> everything themselves. I have no idea what drivers for what or who are
> installed where or when. I assume the guy knew what he was doing. They are
> not a fly-by-night company. I actually called him first and he had no clue.
>
> Questions:
>
> OEM? Which one? Dell? Some device manufacturer? Software Company? Microsoft?
> Computer Shack guy?
>
> Are you saying that the computer may be incompatible with XP? Or some part
> of my computer is incompatible?
>
> Do you have a specific question about a specific driver version or hardware
> type that I can get an answer to?
>
>
> "bilbo" wrote:
>
> > I work for Microsoft and a case number would be most helpful.
> >
> > Since this is a 2007 model, it was intended to be vista certified, so since
> > have installed a retail version of XP, have you also received or downloaded
> > OEM XP drivers for the laptop's hardware?
>
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Princessallison

External


Since: Feb 10, 2008
Posts: 4



(Msg. 28) Posted: Fri Aug 08, 2008 6:01 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I posted this back in February of 2008 but I am having the same problem with
Microsoft Office 2003.

It was working fine until one day in February my spell check in MS word 2003
stopped working properly. It will have the green & red squiggly lines for
spelling & grammar problems, but when the box comes up with the suggestions
for the correct spelling, the words are black for less than a second and then
turns grey so I
am unable to click on them. The weird thing is that when I don’t go through
spell check, I just I right click on the word that is underlined with the red
or green squiggly line, it DOES have the correct spelling and it inputs the
correct word that I choose. I have tried everything that I have found on the
other posts, everything in the Tools-options-spelling & grammar is properly
checked.

My other question from my research is that it is a shared office file, and
spell check works fine in Office Publisher, Powerpoint, and Excel. I do not
use Outlook or Access.

Back in April I backed up all of my personal files, took in my original
operating system disks that I received from Dell and my computer to Circuit
City and had them wipe everything and reinstall windows. When I came home I
reinstalled Office 2003, and everything was back to normal!! Yay! About a
month later, I wrote a document and saved it. About a half hour later I was
going to email it to my dad to proof read before I turned it in, and I made
another correction and pressed the spell check button. IT WAS BACK TO GREY!!!
During that half an hour I was not using my computer at all. It was sitting
on the desk.


PLEASE HELP!
I have school reports I need spell check for!! Thank you all for your help!

Based on what other posts have said for my settings, here is what is checked:
- MS Word... Tools... Language
- English (US) is the default; this is my language
- The following is checked: Detect language automatically
- MS Word... Tools... Spelling & Grammar
The following are checked:
- Check spelling as you type
- Always suggest corrections
- Ignore uppercase, numbers, Internet and file addresses

Also under MS Word... Tools... Spelling & Grammar
- Custom dictionaries... Custom.dic is my default; no other dictionaries
are listed

Make: Dell
Model: Vostro 1000
Year: December 2007
OS: XP Home Edition 5.1.2600 Service Pack 3 Build 2600
OEM or Retail OS (Y or N): Asked for XP instead of Vista before they started
charging extra
Office Version: Microsoft Office 2003 Professional
OEM or Retail Office (Y or N): Retail (Have had it since it came out and
have used on my 3 prior computers with no problems.



--
princessallison


"JJD" wrote:

> Hi when i run spell/grasmmar checker the box pops up and the suggestions are
> greyed out an "undo edit" is my only option
>
> I have removed the program, and deleted the word folder before reinstalling
> with no change.
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Chuck P

External


Since: Aug 12, 2008
Posts: 1



(Msg. 29) Posted: Tue Aug 12, 2008 8:34 am
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Make: dell
Model:
Year: 08
OS: xpp
OEM or Retail OS: ms select
Office Version: 07
OEM or Retail Office:
Have you contacted Microsoft Support (Y or N): n
If yes, what is your case number:
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jsabin69

External


Since: Jun 20, 2008
Posts: 24



(Msg. 30) Posted: Thu Sep 11, 2008 7:58 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I FINALLY SOLVED THE PROBLEM.

I have tried numerous things, but in the end none of them worked. To do a
brief summary of things I tried

-uninstalling/reinstalling antivirus software
-Uninstalling/reinstalling MS Office
- Uninstalling/reinstalling MS VISTA
- Changing Mouse Pad settings

So after trying nearly every single suggestion the kind people in this forum
and others suggested I got to thinking that if the problem seems to have
something to do with the mousepad on these specific systems I should try
replacing the mousepad which is what I did.

It fixed the problem. Granted, this is somewhat of a technical solution and
if you aren't comfortable working with computers you probably cannot do it
yourself, but If you can read an instruction manual Dell's website has
manuals that will tell you step by step how to disassemble and reassemble
your laptop so that you can make the necessary repair. The mousepads
themselves can be purchased from dell or on ebay for around 10 dollars. I
hope this helps

"JJD" wrote:

> Hi when i run spell/grasmmar checker the box pops up and the suggestions are
> greyed out an "undo edit" is my only option
>
> I have removed the program, and deleted the word folder before reinstalling
> with no change.
Back to top
Login to vote
jsabin69

External


Since: Jun 20, 2008
Posts: 24



(Msg. 31) Posted: Thu Sep 11, 2008 8:00 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I FINALLY SOLVED THE PROBLEM.

I have tried numerous things, but in the end none of them worked. To do a
brief summary of things I tried

-uninstalling/reinstalling antivirus software
-Uninstalling/reinstalling MS Office
- Uninstalling/reinstalling MS VISTA
- Uninstalling/reinstalling Mouse Drivers
- Changing Mouse Pad settings

So after trying nearly every single suggestion the kind people in this forum
and others suggested I got to thinking that if the problem seems to have
something to do with the mousepad on these specific systems I should try
replacing the mousepad which is what I did.

It fixed the problem. Granted, this is somewhat of a technical solution and
if you aren't comfortable working with computers you probably cannot do it
yourself, but If you can read an instruction manual Dell's website has
manuals that will tell you step by step how to disassemble and reassemble
your laptop so that you can make the necessary repair. The mousepads
themselves can be purchased from dell or on ebay for around 10 dollars. I
hope this helps

"Brad" wrote:

> I have a Vostro 1000 with the same problem. I have XP Pro OEM.
>
> "bilbo" wrote:
>
> > I work for Microsoft and a case number would be most helpful.
> >
> > Since this is a 2007 model, it was intended to be vista certified, so since
> > have installed a retail version of XP, have you also received or downloaded
> > OEM XP drivers for the laptop's hardware?
> >
> > "Rock Hill" wrote:
> >
> > >
> > > Make: Dell
> > > Model: Vostro 1000
> > > Year: 2007
> > > OS: Windows XP
> > > OEM or Retail OS: Retail
> > > Office Version: 2007
> > > OEM or Retail Office: Retail
> > > Have you contacted Microsoft Support (Y or N): Y
> > > If yes, what is your case number: Got the Microsoft blame game shuffle
> > >
> > > "bilbo" wrote:
> > >
> > > > To All Users who have posted this exaact issue:
> > > >
> > > > Please post your hardware/software info...
> > > >
> > > > Make:
> > > > Model:
> > > > Year:
> > > > OS:
> > > > OEM or Retail OS:
> > > > Office Version:
> > > > OEM or Retail Office:
> > > > Have you contacted Microsoft Support (Y or N):
> > > > If yes, what is your case number:
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Debbie

External


Since: Jun 28, 2004
Posts: 127



(Msg. 32) Posted: Mon Sep 15, 2008 6:50 pm
Post subject: RE: Spell Checker suggestions Greyed out in Word 2007/XP [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Princessallison,

Do you still have this problem? If so, here are a couple of things to try:

1. Rename custom.dic
2. Ensure you have all Windows updates applied to your system:
>> Open Control Panel, then open Windows Update

Let us know whether either of these steps fixes it for you.

Debbie

"Princessallison" wrote:

> I posted this back in February of 2008 but I am having the same problem with
> Microsoft Office 2003.
>
> It was working fine until one day in February my spell check in MS word 2003
> stopped working properly. It will have the green & red squiggly lines for
> spelling & grammar problems, but when the box comes up with the suggestions
> for the correct spelling, the words are black for less than a second and then
> turns grey so I
> am unable to click on them. The weird thing is that when I don’t go through
> spell check, I just I right click on the word that is underlined with the red
> or green squiggly line, it DOES have the correct spelling and it inputs the
> correct word that I choose. I have tried everything that I have found on the
> other posts, everything in the Tools-options-spelling & grammar is properly
> checked.
>
> My other question from my research is that it is a shared office file, and
> spell check works fine in Office Publisher, Powerpoint, and Excel. I do not
> use Outlook or Access.
>
> Back in April I backed up all of my personal files, took in my original
> operating system disks that I received from Dell and my computer to Circuit
> City and had them wipe everything and reinstall windows. When I came home I
> reinstalled Office 2003, and everything was back to normal!! Yay! About a
> month later, I wrote a document and saved it. About a half hour later I was
> going to email it to my dad to proof read before I turned it in, and I made
> another correction and pressed the spell check button. IT WAS BACK TO GREY!!!
> During that half an hour I was not using my computer at all. It was sitting
> on the desk.
>
>
> PLEASE HELP!
> I have school reports I need spell check for!! Thank you all for your help!
>
> Based on what other posts have said for my settings, here is what is checked:
> - MS Word... Tools... Language
> - English (US) is the default; this is my language
> - The following is checked: Detect language automatically
> - MS Word... Tools... Spelling & Grammar
> The following are checked:
> - Check spelling as you type
> - Always suggest corrections
> - Ignore uppercase, numbers, Internet and file addresses
>
> Also under MS Word... Tools... Spelling & Grammar
> - Custom dictionaries... Custom.dic is my default; no other dictionaries
> are listed
>
> Make: Dell
> Model: Vostro 1000
> Year: December 2007
> OS: XP Home Edition 5.1.2600 Service Pack 3 Build 2600
> OEM or Retail OS (Y or N): Asked for XP instead of Vista before they started
> charging extra
> Office Version: Microsoft Office 2003 Professional
> OEM or Retail Office (Y or N): Retail (Have had it since it came out and
> have used on my 3 prior computers with no problems.
>
>
>
> --
> princessallison
>
>
> "JJD" wrote:
>
> > Hi when i run spell/grasmmar checker the box pops up and the suggestions are
> > greyed out an "undo edit" is my only option
> >
> > I have removed the program, and deleted the word folder before reinstalling
> > with no change.
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