Outlook shared calendars not updating properly

External Since: May 17, 2006 Posts: 1

We’re having a recurring problem where users sharing calendars with each
other are having problems with information not updating correctly.

All users have set sharing permissions for other department members to
Publishing Editor, so they can all add/remove/change appointments created by
anyone.

The problem is with Outlook 2007, running on Exchange 2003.

The first time this happened, a user saw information on her calendar, but no
one else did. She ended up double-booked for a time-slot because she had
added several events to her own calendar, but in everyone else’s view of her
Calendar, that time slot still showed as empty.

I was unable to see the problem, as it had resolved before they contacted
me, and we were unable to resolve it.

The reverse has also happened. A user opened her calendar and saw Appt. A
scheduled for a specific time. Everyone else in the department saw corrected
Appt. B (which had been updated recently) in that time slot, however.

I was able to see this problem in action, although we were again unable to
recreate it. We were able to resolve it by doing the following:

It seems for some reason Outlook was pulling info from her Offline Files
rather than from the server, and not updating the Offline Files, even when
restarting Outlook.

Used 'Clear Offline Files' from Calendar properties, which wiped out
everything on her Calendar. Did 'Send and Receive' and her Calendar
repopulated all entries, with the correct information.

The problem has become more severe lately, in that people are being double
and even triple booked, because information on shared calendars is not
updating correctly for anyone.

Any help would be greatly appreciated, as this is incredibly problematic for
our users.

We do have another department that is doing this same thing; sharing and
updating each other’s calendars, and thus far I’ve heard no complaints of
this problem.

External Since: May 20, 2008 Posts: 2

Jon B,

Have you received any feedback on this issue?

I have the same problem with a few users and would like to know if you
received a resolution.

I can get around the problem by clearing the offline files or by deleting
the OST file and letting it recreate.

However, the problem comes back over time.

Thanks in advance,

Allan

"Jon B" wrote:

> We’re having a recurring problem where users sharing calendars with each
> other are having problems with information not updating correctly.
>
>
>
> All users have set sharing permissions for other department members to
> Publishing Editor, so they can all add/remove/change appointments created by
> anyone.
>
>
>
> The problem is with Outlook 2007, running on Exchange 2003.
>
>
>
> The first time this happened, a user saw information on her calendar, but no
> one else did. She ended up double-booked for a time-slot because she had
> added several events to her own calendar, but in everyone else’s view of her
> Calendar, that time slot still showed as empty.
>
>
>
> I was unable to see the problem, as it had resolved before they contacted
> me, and we were unable to resolve it.
>
>
>
> The reverse has also happened. A user opened her calendar and saw Appt. A
> scheduled for a specific time. Everyone else in the department saw corrected
> Appt. B (which had been updated recently) in that time slot, however.
>
>
>
> I was able to see this problem in action, although we were again unable to
> recreate it. We were able to resolve it by doing the following:
>
>
>
> It seems for some reason Outlook was pulling info from her Offline Files
> rather than from the server, and not updating the Offline Files, even when
> restarting Outlook.
>
>
>
> Used 'Clear Offline Files' from Calendar properties, which wiped out
> everything on her Calendar. Did 'Send and Receive' and her Calendar
> repopulated all entries, with the correct information.
>
>
>
>
>
> The problem has become more severe lately, in that people are being double
> and even triple booked, because information on shared calendars is not
> updating correctly for anyone.
>
>
>
> Any help would be greatly appreciated, as this is incredibly problematic for
> our users.
>
>
>
> We do have another department that is doing this same thing; sharing and
> updating each other’s calendars, and thus far I’ve heard no complaints of
> this problem.
>
>