Microsoft Office Professional 2007-Outlook won't open

Thanks Judy. I found the scanpst file, but I'm a technical illiterate. I
don't know what you mean by run scanpst.exe. When I browse the file scanpst,
the only folders I can scan are my documents not Outlook. If I put
scanpst.exe in, a box comes us that says, "The file C:\Program
Files\Microsoft Office Outlook\Outlook 12\scanpst.exe is read-only. You can
scan the file but you do not have permission to repair it. Do you want to
scan the file anyway?" Do I?

Am I do this right? I don't think any of my document files are the problem.
I just can't open Outlook.

Help!

"Judy Gleeson (MVP Outlook)" wrote:

> You need to "search" on your computer for scanpst.exe
>
> I am not sure what the search/find function is called on Vista. but hope
> you know where to find it.
>
> Then run scanpst.exe.
>
>
> Judy Gleeson
> MVP Outlook
> Trainer and Consultant
>
> read my articles here: www.judygleeson.com
> Canberra, Australia
>
> how to post questions: http://support.microsoft.com/?id=555375
>
> "The Franchise Detective" <The Franchise
> Detective DeleteThis @discussions.microsoft.com> wrote in message
> news:F06BA35A-43E9-4892-BAC8-D4CD60271C4B@microsoft.com...
> >I used my Outlook last night. When I went to open it this morning, it
> >opened
> > briefly and then closed and a message box popped up saying "Cannot start
> > Microsoft Office Outlook. Cannot open the Outlook Window. The set of
> > folders cannot be opened. Errors have been detected in the file" Then it
> > tells me to "Quit Outlook and all mail-enabled applications, and then use
> > the
> > Inbox Repair tool (Scanpst.exe) to diagnose & repair errors in the file."
> >
> > I've checked on this site on where to find the Inbox Repair Tool, but my
> > folder lists don't match. I have Vista installed on my computer & am
> > running
> > Office Professional 2007. Can anyone help me?
>
>
>

The Franchise Detective <The Franchise Detective.DeleteThis@discussions.microsoft.com>
wrote:

> I used my Outlook last night. When I went to open it this morning,
> it opened briefly and then closed and a message box popped up saying
> "Cannot start Microsoft Office Outlook. Cannot open the Outlook
> Window. The set of folders cannot be opened. Errors have been
> detected in the file" Then it tells me to "Quit Outlook and all
> mail-enabled applications, and then use the Inbox Repair tool
> (Scanpst.exe) to diagnose & repair errors in the file."
>
> I've checked on this site on where to find the Inbox Repair Tool, but
> my folder lists don't match.

For Office 2007, SCANPST should be in under %ProgramFiles%\Microsoft
Office\Office12
--
Brian Tillman [MVP-Outlook]

The Franchise Detective <TheFranchiseDetective RemoveThis @discussions.microsoft.com>
wrote:

> Thanks Judy. I found the scanpst file, but I'm a technical
> illiterate. I don't know what you mean by run scanpst.exe. When I
> browse the file scanpst, the only folders I can scan are my documents
> not Outlook. If I put scanpst.exe in, a box comes us that says, "The
> file C:\Program Files\Microsoft Office Outlook\Outlook 12\scanpst.exe
> is read-only. You can scan the file but you do not have permission
> to repair it. Do you want to scan the file anyway?"

You don't want to scan SCANPST.EXE with itself. You want to scan your PST,
which should be in %LocalAppData%\Microsoft\Outlook, probably called
Outlook.pst, but it can have any filename, not just "Outlook". The
extension, of course, must be ".pst".
--
Brian Tillman [MVP-Outlook]

Thanks for the info Brian, but we're going to have to start from the
beginning. I'm serious when I say I'm a technical illiterate. It's as
thought you're speaking another language Where do I start to scan my pst
file? Can you walk me through it step-by-step?



"Brian Tillman" wrote:

> The Franchise Detective <TheFranchiseDetective.RemoveThis@discussions.microsoft.com>
> wrote:
>
> > Thanks Judy. I found the scanpst file, but I'm a technical
> > illiterate. I don't know what you mean by run scanpst.exe. When I
> > browse the file scanpst, the only folders I can scan are my documents
> > not Outlook. If I put scanpst.exe in, a box comes us that says, "The
> > file C:\Program Files\Microsoft Office Outlook\Outlook 12\scanpst.exe
> > is read-only. You can scan the file but you do not have permission
> > to repair it. Do you want to scan the file anyway?"
>
> You don't want to scan SCANPST.EXE with itself. You want to scan your PST,
> which should be in %LocalAppData%\Microsoft\Outlook, probably called
> Outlook.pst, but it can have any filename, not just "Outlook". The
> extension, of course, must be ".pst".
> --
> Brian Tillman [MVP-Outlook]
>
>

The Franchise Detective <TheFranchiseDetective RemoveThis @discussions.microsoft.com>
wrote:

> Thanks for the info Brian, but we're going to have to start from the
> beginning. I'm serious when I say I'm a technical illiterate. It's
> as thought you're speaking another language Where do I start to
> scan my pst file? Can you walk me through it step-by-step?

Run scanpst. You already know how to to that because you said you ran it
once already. When it asks for your PST, enter the path I already gave you.
It's not rocket science.
--
Brian Tillman [MVP-Outlook]

Thank you! Thank you! Thank you, Brian! I recovered my Outlook!! You don't
know how happy you've made me!

"Brian Tillman" wrote:

> The Franchise Detective <TheFranchiseDetective.RemoveThis@discussions.microsoft.com>
> wrote:
>
> > Thanks for the info Brian, but we're going to have to start from the
> > beginning. I'm serious when I say I'm a technical illiterate. It's
> > as thought you're speaking another language Where do I start to
> > scan my pst file? Can you walk me through it step-by-step?
>
> Run scanpst. You already know how to to that because you said you ran it
> once already. When it asks for your PST, enter the path I already gave you.
> It's not rocket science.
> --
> Brian Tillman [MVP-Outlook]
>
>