(Msg. 9) Posted: Fri Nov 16, 2007 8:07 pm
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: microsoft>public>word>application>errors (more info?)
There were a load of Windows updates posted on Tuesday but I didn't see
anything that was obvious that fixed any of these type of problems: but who
knows as I had some really strange side affects of the updates (like the
default windows screensaver was turned on and the Updates Ready icon was not
displayed in the Notification area). Possibly something was updated that
wasn't listed.
Terry
"Diane B" <DianeB DeleteThis @discussions.microsoft.com> wrote in message
news:DCFF1D30-8B69-4EDD-9261-55DCD2525BB6@microsoft.com...
> J.C.,
>
> I tried twice, yesterday, to post an update on my situation. Both times
> it
> wasn't printed.
>
> I had the same miraculous healing that you did. Everything suddenly,
> spontaneously started working. I don't think it had anything to do with
> anything I did, including going in and out of safe mode. I think some fix
> must have been downloaded.
>
> My Reliability and Performance Monitor registered multiple downloads on
> 11/13 and 11/14 and noted that "WINWORD.EXE stopped working."
>
> If someone at Microsoft knew this happened, you would think they'd have
> posted some kind of "Don't Panic" notice. I came very close to messing
> with
> my registry. Thank heavens, I didn't.
>
> "J.C. Johnson" wrote:
>
>> Terry,
>>
>> Just to clarify, opening in Safe Mode did not resolve the base problem,
>> at
>> least not the first few times I tried it. Documents worked fine while in
>> Safe
>> Mode, but once I switched back to regular Word, the documents still all
>> had
>> the same sets of issues.
>>
>> Additionally, I'd run the diagnostics tools back on Wednesday when this
>> first started occurring, which also didn't resolve anything. And ran a
>> Repair
>> as well...same results.
>>
>> Something happened today that fixed it. A document I tried opening
>> earlier
>> today didn't work. Once I'd fiddled around in Accounting for a while,
>> suddenly things are working again, even out of Safe Mode. I'm not
>> complaining, mind you...just hoping that we can pinpoint what the
>> solution is
>> (or the root problem is) so that other folks can also find a resolution.
>> Not
>> everyone is running Accounting, I'm sure. >>
>> "Terry Farrell" wrote:
>>
>> > Opening in Safe Mode does actually do a little more than just bypass
>> > all the
>> > changes and add-ins: it is possible that it 'fixed' the problem. One
>> > thing
>> > to remember is that with Office 2007, the email editor in Outlook is
>> > NOT
>> > Word. It may look just like Word but it is in fact a separate process
>> > from
>> > its own .dll file. You an see this if you change some default in Word
>> > 2007
>> > (say the default font) and then open Outlook, you will find that Word
>> > used
>> > in Outlook has not changed.
>> >
>> > Please come back if it starts going wrong again.
>> >
>> > Terry
>> >
(Msg. 10) Posted: Fri Nov 16, 2007 8:07 pm
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I experienced virtually the same situation as Diane B posted on 11/14.
Following this thread I was able to open Word 2007 in safe mode and edit
documents with full mouse functionality. However, outside of safe mode I am
still unable to use the mouse in the body of text. Upon closing Word the
message still comes up that Word is not working properly,...searching for a
solution...word is restarting.....will notify you when a solution has been
found. Both Excel2007 and Powerpoint2007 work normally. What is the solution
to this problem with Word 2007?
"Terry Farrell" wrote:
> There were a load of Windows updates posted on Tuesday but I didn't see
> anything that was obvious that fixed any of these type of problems: but who
> knows as I had some really strange side affects of the updates (like the
> default windows screensaver was turned on and the Updates Ready icon was not
> displayed in the Notification area). Possibly something was updated that
> wasn't listed.
>
> Terry
>
> "Diane B" <DianeB.DeleteThis@discussions.microsoft.com> wrote in message
> news:DCFF1D30-8B69-4EDD-9261-55DCD2525BB6@microsoft.com...
> > J.C.,
> >
> > I tried twice, yesterday, to post an update on my situation. Both times
> > it
> > wasn't printed.
> >
> > I had the same miraculous healing that you did. Everything suddenly,
> > spontaneously started working. I don't think it had anything to do with
> > anything I did, including going in and out of safe mode. I think some fix
> > must have been downloaded.
> >
> > My Reliability and Performance Monitor registered multiple downloads on
> > 11/13 and 11/14 and noted that "WINWORD.EXE stopped working."
> >
> > If someone at Microsoft knew this happened, you would think they'd have
> > posted some kind of "Don't Panic" notice. I came very close to messing
> > with
> > my registry. Thank heavens, I didn't.
> >
> > "J.C. Johnson" wrote:
> >
> >> Terry,
> >>
> >> Just to clarify, opening in Safe Mode did not resolve the base problem,
> >> at
> >> least not the first few times I tried it. Documents worked fine while in
> >> Safe
> >> Mode, but once I switched back to regular Word, the documents still all
> >> had
> >> the same sets of issues.
> >>
> >> Additionally, I'd run the diagnostics tools back on Wednesday when this
> >> first started occurring, which also didn't resolve anything. And ran a
> >> Repair
> >> as well...same results.
> >>
> >> Something happened today that fixed it. A document I tried opening
> >> earlier
> >> today didn't work. Once I'd fiddled around in Accounting for a while,
> >> suddenly things are working again, even out of Safe Mode. I'm not
> >> complaining, mind you...just hoping that we can pinpoint what the
> >> solution is
> >> (or the root problem is) so that other folks can also find a resolution.
> >> Not
> >> everyone is running Accounting, I'm sure. > >>
> >> "Terry Farrell" wrote:
> >>
> >> > Opening in Safe Mode does actually do a little more than just bypass
> >> > all the
> >> > changes and add-ins: it is possible that it 'fixed' the problem. One
> >> > thing
> >> > to remember is that with Office 2007, the email editor in Outlook is
> >> > NOT
> >> > Word. It may look just like Word but it is in fact a separate process
> >> > from
> >> > its own .dll file. You an see this if you change some default in Word
> >> > 2007
> >> > (say the default font) and then open Outlook, you will find that Word
> >> > used
> >> > in Outlook has not changed.
> >> >
> >> > Please come back if it starts going wrong again.
> >> >
> >> > Terry
> >> >
>
(Msg. 11) Posted: Wed Nov 21, 2007 11:06 am
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Terry,
Opening in safe mode solves the problem but outside safe mode the same
problem occurs, so this is just a work-around.
Even after repair en reinstall the same problem occurs.
Have you been able to find out what causes this problem?
(Msg. 12) Posted: Wed Nov 21, 2007 10:41 pm
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
All starting in safe mote does is prove that it is something 'external to
Word that is wrong. This may be the a corrupt/incompatible printer driver,
an incompatible third party add-in or a corrupt data key in the registry.
Read all the other threads relating to similar problems and read the FAQ for
some further help: http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
--
Terry Farrell - MS Word MVP
"TyKH" <TyKH.DeleteThis@discussions.microsoft.com> wrote in message
news:31369250-59A1-4745-8633-87EF095358AA@microsoft.com...
> Terry,
>
> Opening in safe mode solves the problem but outside safe mode the same
> problem occurs, so this is just a work-around.
> Even after repair en reinstall the same problem occurs.
>
> Have you been able to find out what causes this problem?
(Msg. 13) Posted: Thu Mar 20, 2008 4:01 am
Post subject: RE: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
"TyKH" wrote:
> I have problem 1 and 3. Can't select text anymore and the options are
> disabled. We need this to be fixed!!!
>
> "Diane B" wrote:
>
> > Please, please someone help me!
> >
> > On Tuesday, 11/13/07, I was deeply engrossed in a paper I was
> > editing—everything was going well and I was really appreciating Word
> > 2007—when all of a sudden my system started shutting down. Long story short:
> > apparently MS Automatic Update decided to reboot my computer. If there was
> > any warning beforehand, I didn’t see it—like I said, I was deeply engrossed
> > in this paper I had been working on for two hours.
> > When my system came back up, the paper I was working on wouldn’t reopen, nor
> > would the automatically saved copy. I got “file corrupted-cannot open” error
> > messages on both until I gave up and deleted both of them thinking I would
> > get another copy from the email I had originally received it in and start
> > over. Didn’t work. When I attempted to open attached file (in email) Word
> > would open a blank page. Tried this several times with the same result.
> > Never was able to re-access that paper.
> > But then, things got worse:
> >
> > 1. I lost the ability to highlight text or to have any other interaction
> > within a document other than typing letters or deleting by backspacing. I
> > cannot move the cursor or really do anything else. The mouse has no effect
> > within a document, although it works normally within the ribbons and menus.
> > After running diagnostics and repair and multiple reboots, I am now able to
> > use these functions within a document in safe mode.
> >
> > 2. Whenever I attempt to exit from Word, in whichever method, I get the
> > message “Microsoft Office Word has stopped working, Microsoft is searching
> > for a solution to the problem” followed by “Microsoft Office Word is
> > restarting.” After it restarts and I try to re-exit it goes to “Microsoft
> > Office Word has stopped working, a problem caused the program to stop working
> > correctly. Windows will close the program and notify you if a solution is
> > available” and it offers a “Close Program” button that works. Not a problem
> > in safe mode.
> >
> > 3. In the course of trying to troubleshoot problem number 2, I was directed
> > to go to Word Options, which I did and discovered that I could not access the
> > options with either my mouse or keyboard. I could not highlight to click on
> > them. In the safe mode, I was able to highlight some of them (Customize,
> > Add-ins and Resources) with the arrow keys, but not the rest.
> >
> > I sure hope someone can help me. I have spent many hours trying to help
> > myself and have not been successful.
> >
> > HP Pavilion dv9000t laptop
> > Intel Core 2 CPU 2.00 Ghz
> > RAM: 2046
> > 32 bit
> > Windows Vista Home Premium
> > MS Office Home and Student 2007
> >
(Msg. 14) Posted: Thu Mar 20, 2008 5:23 pm
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Delete the Word DataKey. Run Regedit and then navigate to the DataKey and
delete it.
"Iain" <Iain.RemoveThis@discussions.microsoft.com> wrote in message
news:32D0A648-9DBD-42B8-BB9B-7B23447035BB@microsoft.com...
>
>
> "TyKH" wrote:
>
>> I have problem 1 and 3. Can't select text anymore and the options are
>> disabled. We need this to be fixed!!!
>>
>> "Diane B" wrote:
>>
>> > Please, please someone help me!
>> >
>> > On Tuesday, 11/13/07, I was deeply engrossed in a paper I was
>> > editing—everything was going well and I was really appreciating Word
>> > 2007—when all of a sudden my system started shutting down. Long story
>> > short:
>> > apparently MS Automatic Update decided to reboot my computer. If
>> > there was
>> > any warning beforehand, I didn’t see it—like I said, I was deeply
>> > engrossed
>> > in this paper I had been working on for two hours.
>> > When my system came back up, the paper I was working on wouldn’t
>> > reopen, nor
>> > would the automatically saved copy. I got “file corrupted-cannot open”
>> > error
>> > messages on both until I gave up and deleted both of them thinking I
>> > would
>> > get another copy from the email I had originally received it in and
>> > start
>> > over. Didn’t work. When I attempted to open attached file (in email)
>> > Word
>> > would open a blank page. Tried this several times with the same
>> > result.
>> > Never was able to re-access that paper.
>> > But then, things got worse:
>> >
>> > 1. I lost the ability to highlight text or to have any other
>> > interaction
>> > within a document other than typing letters or deleting by backspacing.
>> > I
>> > cannot move the cursor or really do anything else. The mouse has no
>> > effect
>> > within a document, although it works normally within the ribbons and
>> > menus.
>> > After running diagnostics and repair and multiple reboots, I am now
>> > able to
>> > use these functions within a document in safe mode.
>> >
>> > 2. Whenever I attempt to exit from Word, in whichever method, I get the
>> > message “Microsoft Office Word has stopped working, Microsoft is
>> > searching
>> > for a solution to the problem” followed by “Microsoft Office Word is
>> > restarting.” After it restarts and I try to re-exit it goes to
>> > “Microsoft
>> > Office Word has stopped working, a problem caused the program to stop
>> > working
>> > correctly. Windows will close the program and notify you if a solution
>> > is
>> > available” and it offers a “Close Program” button that works. Not a
>> > problem
>> > in safe mode.
>> >
>> > 3. In the course of trying to troubleshoot problem number 2, I was
>> > directed
>> > to go to Word Options, which I did and discovered that I could not
>> > access the
>> > options with either my mouse or keyboard. I could not highlight to
>> > click on
>> > them. In the safe mode, I was able to highlight some of them
>> > (Customize,
>> > Add-ins and Resources) with the arrow keys, but not the rest.
>> >
>> > I sure hope someone can help me. I have spent many hours trying to
>> > help
>> > myself and have not been successful.
>> >
>> > HP Pavilion dv9000t laptop
>> > Intel Core 2 CPU 2.00 Ghz
>> > RAM: 2046
>> > 32 bit
>> > Windows Vista Home Premium
>> > MS Office Home and Student 2007
>> >
(Msg. 15) Posted: Tue Mar 25, 2008 9:20 pm
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Terry,
Did anyone find the solution? I am having the same trouble.
(Msg. 16) Posted: Wed Apr 02, 2008 5:24 pm
Post subject: Re: MS Word Multiple Problems [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Did you try the solution Terry proposed?
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
"Mark" <Mark.RemoveThis@discussions.microsoft.com> wrote in message
news:266E829D-1D6F-4722-8FA8-B43DFB1DC5C4@microsoft.com...
> Terry,
>
> Did anyone find the solution? I am having the same trouble.
>
> Mark
>
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