MS Word Multiple Problems

External Since: Sep 04, 2005 Posts: 7

my problem is in word 2003 which is similiar

"Diane B" wrote:

> Please, please someone help me!
>
> On Tuesday, 11/13/07, I was deeply engrossed in a paper I was
> editingâ€”everything was going well and I was really appreciating Word
> 2007â€”when all of a sudden my system started shutting down. Long story short:
> apparently MS Automatic Update decided to reboot my computer. If there was
> any warning beforehand, I didnâ€™t see itâ€”like I said, I was deeply engrossed
> in this paper I had been working on for two hours.
> When my system came back up, the paper I was working on wouldnâ€™t reopen, nor
> would the automatically saved copy. I got â€œfile corrupted-cannot openâ€ error
> messages on both until I gave up and deleted both of them thinking I would
> get another copy from the email I had originally received it in and start
> over. Didnâ€™t work. When I attempted to open attached file (in email) Word
> would open a blank page. Tried this several times with the same result.
> Never was able to re-access that paper.
> But then, things got worse:
>
> 1. I lost the ability to highlight text or to have any other interaction
> within a document other than typing letters or deleting by backspacing. I
> cannot move the cursor or really do anything else. The mouse has no effect
> within a document, although it works normally within the ribbons and menus.
> After running diagnostics and repair and multiple reboots, I am now able to
> use these functions within a document in safe mode.
>
> 2. Whenever I attempt to exit from Word, in whichever method, I get the
> message â€œMicrosoft Office Word has stopped working, Microsoft is searching
> for a solution to the problemâ€ followed by â€œMicrosoft Office Word is
> restarting.â€ After it restarts and I try to re-exit it goes to â€œMicrosoft
> Office Word has stopped working, a problem caused the program to stop working
> correctly. Windows will close the program and notify you if a solution is
> availableâ€ and it offers a â€œClose Programâ€ button that works. Not a problem
> in safe mode.
>
> 3. In the course of trying to troubleshoot problem number 2, I was directed
> to go to Word Options, which I did and discovered that I could not access the
> options with either my mouse or keyboard. I could not highlight to click on
> them. In the safe mode, I was able to highlight some of them (Customize,
> Add-ins and Resources) with the arrow keys, but not the rest.
>
> I sure hope someone can help me. I have spent many hours trying to help
> myself and have not been successful.
>
> HP Pavilion dv9000t laptop
> Intel Core 2 CPU 2.00 Ghz
> RAM: 2046
> 32 bit
> Windows Vista Home Premium
> MS Office Home and Student 2007
>

External Since: Aug 25, 2008 Posts: 3

Harvey,

Did you solve this problem? I am experiencing the same issue, and it's
driving me mad.

Jeff Mort

"harvey" wrote:

> my problem is in word 2003 which is similiar
>
> "Diane B" wrote:
>
> > Please, please someone help me!
> >
> > On Tuesday, 11/13/07, I was deeply engrossed in a paper I was
> > editingâ€”everything was going well and I was really appreciating Word
> > 2007â€”when all of a sudden my system started shutting down. Long story short:
> > apparently MS Automatic Update decided to reboot my computer. If there was
> > any warning beforehand, I didnâ€™t see itâ€”like I said, I was deeply engrossed
> > in this paper I had been working on for two hours.
> > When my system came back up, the paper I was working on wouldnâ€™t reopen, nor
> > would the automatically saved copy. I got â€œfile corrupted-cannot openâ€ error
> > messages on both until I gave up and deleted both of them thinking I would
> > get another copy from the email I had originally received it in and start
> > over. Didnâ€™t work. When I attempted to open attached file (in email) Word
> > would open a blank page. Tried this several times with the same result.
> > Never was able to re-access that paper.
> > But then, things got worse:
> >
> > 1. I lost the ability to highlight text or to have any other interaction
> > within a document other than typing letters or deleting by backspacing. I
> > cannot move the cursor or really do anything else. The mouse has no effect
> > within a document, although it works normally within the ribbons and menus.
> > After running diagnostics and repair and multiple reboots, I am now able to
> > use these functions within a document in safe mode.
> >
> > 2. Whenever I attempt to exit from Word, in whichever method, I get the
> > message â€œMicrosoft Office Word has stopped working, Microsoft is searching
> > for a solution to the problemâ€ followed by â€œMicrosoft Office Word is
> > restarting.â€ After it restarts and I try to re-exit it goes to â€œMicrosoft
> > Office Word has stopped working, a problem caused the program to stop working
> > correctly. Windows will close the program and notify you if a solution is
> > availableâ€ and it offers a â€œClose Programâ€ button that works. Not a problem
> > in safe mode.
> >
> > 3. In the course of trying to troubleshoot problem number 2, I was directed
> > to go to Word Options, which I did and discovered that I could not access the
> > options with either my mouse or keyboard. I could not highlight to click on
> > them. In the safe mode, I was able to highlight some of them (Customize,
> > Add-ins and Resources) with the arrow keys, but not the rest.
> >
> > I sure hope someone can help me. I have spent many hours trying to help
> > myself and have not been successful.
> >
> > HP Pavilion dv9000t laptop
> > Intel Core 2 CPU 2.00 Ghz
> > RAM: 2046
> > 32 bit
> > Windows Vista Home Premium
> > MS Office Home and Student 2007
> >