(Msg. 9) Posted: Sat Apr 02, 2005 3:34 pm
Post subject: Re: Loss of data in my address book [Login to view extended thread Info.] Archived from groups: microsoft>public>outlook>contacts (more info?)
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed you
were using the Address Book from your Start menu. That would simply mean you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete description
of your problem.
Outlook does not just lose data at random. This is an end user problem and
we have no information to tell us what you are doing. It appears you are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
"callen97538" <callen97538.TakeThisOut@discussions.microsoft.com> wrote in message
news:656B28AC-2656-4BBD-AA17-5342189AF3E8@microsoft.com...
>I have read your other reply--I am sorry but it doesn't communicate to me. > I do not understand what caused the loss of all of my "new" (last 6 > months) > contact information and all of the saved emails in the subfolders to the > Inbox and all of the emails that were in my Inbox when I left on vacation. > > The Outlook Address book that I am referring to is where I store the email > addresses of my contacts. It is accessable from the Tools menu. > > "Russ Valentine [MVP-Outlook]" wrote: > >> The properties of your root folder in Outlook will tell you. But that is >> not >> your problem. Read my other reply. >> -- >> Russ Valentine >> [MVP-Outlook] >> "callen97538" <callen97538.TakeThisOut@discussions.microsoft.com> wrote in message >> news:1A164D5B-D833-43BB-8A01-46B091DB9FF6@microsoft.com... >> > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet >> > mail >> > only-Security Update. >> > >> > How do I find the Outlook Data file? >> > >> > "Russ Valentine [MVP-Outlook]" wrote: >> > >> >> Impossible. >> >> Outlook does not have a separate address book. >> >> All address book information is stored in the Contacts Folder of your >> >> Outlook Data File. >> >> Clarify your configuration. We need your full Outlook information >> >> because >> >> Outlook 2000 exists in two completely different versions. Include the >> >> mail >> >> support mode (listed in Help | About, line 2 if you don't know). >> >> -- >> >> Russ Valentine >> >> [MVP-Outlook] >> >> "callen97538" <callen97538.TakeThisOut@discussions.microsoft.com> wrote in message >> >> news:81D6449E-6FA3-4727-9F6C-88837774BA61@microsoft.com... >> >> > The Outlook version is Office 2000. The Address Book is stored in >> >> > C:\documents and settings\james allen\start >> >> > menu\programs\accessories >> >> > >> >> > The Address Book is where I keep the email addresses for contacts. >> >> > >> >> > Both times this has happen, it has been upon turning on the computer >> >> > after >> >> > an extended absence from my office-6 days in this last instance. I >> >> > also >> >> > lost >> >> > everythiing in my inbox and all sub-folders. It seems like a >> >> > "restore" >> >> > of >> >> > outlook from a past date that happened upon boot up. >> >> > >> >> > "Russ Valentine [MVP-Outlook]" wrote: >> >> > >> >> >> Not without knowing your Outlook version and what steps you use to >> >> >> cause >> >> >> this behavior. >> >> >> This does not happen all by itself. >> >> >> Clarify what you mean by "Address Book" and where its data is >> >> >> stored. >> >> >> -- >> >> >> Russ Valentine >> >> >> [MVP-Outlook] >> >> >> "callen97538" <callen97538.TakeThisOut@discussions.microsoft.com> wrote in >> >> >> message >> >> >> news:AB185B5F-097B-4FB4-85E2-CA90938C8BD5@microsoft.com... >> >> >> >I have had two occassions when my Address Book "went back to the >> >> >> >past". >> >> >> >That >> >> >> > is, new email addresses disappeared and were replaced with older >> >> >> > addresses >> >> >> > for that contact. >> >> >> > >> >> >> > Does anyone know what is happening and how to correct it? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >><!-- ~MESSAGE_AFTER~ -->
(Msg. 10) Posted: Sat Apr 02, 2005 3:34 pm
Post subject: Re: Loss of data in my address book [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my computer
and booted into Windows XP. I clicked on my user button, and brought up my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my calendar.
Email downloaded from my server and I remembered an email I wanted to send to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the first
person I wanted and discovered he wasn't in my address book. I then checked
for the others and they were not there either. (These were all contacts that
had been entered in the last 6 months). I also noticed that the email address
for my sister was not the one she had recently sent to me, but the one she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of the
emails in the Inbox were new downloads from the server. The 20 or so that had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails that
I want to keep. These are sub-folders under the Inbox. All of these folders
are empty.
That is the condition that caused me to say that my Address Book looked like
it had been restored to some past period. Unfortunately that is true for all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for Address
Book and found it in the Start Menu location I gave you. Obviously that was
bad information.
Does that give you a better understanding of my difficulty?
"Russ Valentine [MVP-Outlook]" wrote:
> Now you are asking a different question and changing the story. > First you asked why you "lost data" in your Address Book and claimed you > were using the Address Book from your Start menu. That would simply mean you > were looking at the wrong address book. > You need to start over and provide a more accurate and complete description > of your problem. > Outlook does not just lose data at random. This is an end user problem and > we have no information to tell us what you are doing. It appears you are > changing which Outlook data file you are accessing, perhaps by using a > different Windows Logon. > -- > Russ Valentine > [MVP-Outlook] > "callen97538" <callen97538.DeleteThis@discussions.microsoft.com> wrote in message > news:656B28AC-2656-4BBD-AA17-5342189AF3E8@microsoft.com... > >I have read your other reply--I am sorry but it doesn't communicate to me. > > I do not understand what caused the loss of all of my "new" (last 6 > > months) > > contact information and all of the saved emails in the subfolders to the > > Inbox and all of the emails that were in my Inbox when I left on vacation. > > > > The Outlook Address book that I am referring to is where I store the email > > addresses of my contacts. It is accessable from the Tools menu. > > > > "Russ Valentine [MVP-Outlook]" wrote: > > > >> The properties of your root folder in Outlook will tell you. But that is > >> not > >> your problem. Read my other reply. > >> -- > >> Russ Valentine > >> [MVP-Outlook] > >> "callen97538" <callen97538.DeleteThis@discussions.microsoft.com> wrote in message > >> news:1A164D5B-D833-43BB-8A01-46B091DB9FF6@microsoft.com... > >> > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet > >> > mail > >> > only-Security Update. > >> > > >> > How do I find the Outlook Data file? > >> > > >> > "Russ Valentine [MVP-Outlook]" wrote: > >> > > >> >> Impossible. > >> >> Outlook does not have a separate address book. > >> >> All address book information is stored in the Contacts Folder of your > >> >> Outlook Data File. > >> >> Clarify your configuration. We need your full Outlook information > >> >> because > >> >> Outlook 2000 exists in two completely different versions. Include the > >> >> mail > >> >> support mode (listed in Help | About, line 2 if you don't know). > >> >> -- > >> >> Russ Valentine > >> >> [MVP-Outlook] > >> >> "callen97538" <callen97538.DeleteThis@discussions.microsoft.com> wrote in message > >> >> news:81D6449E-6FA3-4727-9F6C-88837774BA61@microsoft.com... > >> >> > The Outlook version is Office 2000. The Address Book is stored in > >> >> > C:\documents and settings\james allen\start > >> >> > menu\programs\accessories > >> >> > > >> >> > The Address Book is where I keep the email addresses for contacts. > >> >> > > >> >> > Both times this has happen, it has been upon turning on the computer > >> >> > after > >> >> > an extended absence from my office-6 days in this last instance. I > >> >> > also > >> >> > lost > >> >> > everythiing in my inbox and all sub-folders. It seems like a > >> >> > "restore" > >> >> > of > >> >> > outlook from a past date that happened upon boot up. > >> >> > > >> >> > "Russ Valentine [MVP-Outlook]" wrote: > >> >> > > >> >> >> Not without knowing your Outlook version and what steps you use to > >> >> >> cause > >> >> >> this behavior. > >> >> >> This does not happen all by itself. > >> >> >> Clarify what you mean by "Address Book" and where its data is > >> >> >> stored. > >> >> >> -- > >> >> >> Russ Valentine > >> >> >> [MVP-Outlook] > >> >> >> "callen97538" <callen97538.DeleteThis@discussions.microsoft.com> wrote in > >> >> >> message > >> >> >> news:AB185B5F-097B-4FB4-85E2-CA90938C8BD5@microsoft.com... > >> >> >> >I have had two occassions when my Address Book "went back to the > >> >> >> >past". > >> >> >> >That > >> >> >> > is, new email addresses disappeared and were replaced with older > >> >> >> > addresses > >> >> >> > for that contact. > >> >> >> > > >> >> >> > Does anyone know what is happening and how to correct it? > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > ><!-- ~MESSAGE_AFTER~ -->
(Msg. 11) Posted: Sat Apr 02, 2005 5:32 pm
Post subject: Re: Loss of data in my address book [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Yes it does.
Clearly what has happened here is that the installation of Outlook that you
opened after vacation is using a different Outlook data file than the one
you were using before. Outlook data files are very reliable and do not just
lose data. You can create different "profiles" of Outlook that will each use
a different Outlook Data File. However, since we no know that you are using
the IMO mode of Outlook, it can only use a different Outlook profile if you
use a different Windows logon.
So the only way this could happen is if you used a different Windows user
logon.
You should be able to search for other Outlook data files on your hard drive
(they're hidden files) and open each in Outlook until you find the one you
were using before.
--
Russ Valentine
[MVP-Outlook]
"callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message
news:12641EE5-F204-4676-9DDD-989A884328D2@microsoft.com...
> Sorry if my answers seem not to connect. Let me restate the situation. > > I returned to the office after a seven day absence. I turned on my > computer > and booted into Windows XP. I clicked on my user button, and brought up my > desk top. > Wanting to check my email, I opened Outlook. As Outlook open I received > flashes of past scheduled appointments that had been entered on my > calendar. > Email downloaded from my server and I remembered an email I wanted to send > to > 4 people and started that process. When I clicked on the "TO" for email > addresses, I was taken to the Address Book. I entered the name of the > first > person I wanted and discovered he wasn't in my address book. I then > checked > for the others and they were not there either. (These were all contacts > that > had been entered in the last 6 months). I also noticed that the email > address > for my sister was not the one she had recently sent to me, but the one she > had several months ago. > > I canceled the email and went back to the Inbox and noticed that all of > the > emails in the Inbox were new downloads from the server. The 20 or so that > had > been in the Inbox when I left on vacation were missing. > > I have a number of personal folders that I have created to store emails > that > I want to keep. These are sub-folders under the Inbox. All of these > folders > are empty. > > That is the condition that caused me to say that my Address Book looked > like > it had been restored to some past period. Unfortunately that is true for > all > the files in Outlook. > > When you asked where the Address Book was stored, I did a search for > Address > Book and found it in the Start Menu location I gave you. Obviously that > was > bad information. > > Does that give you a better understanding of my difficulty? > > "Russ Valentine [MVP-Outlook]" wrote: > >> Now you are asking a different question and changing the story. >> First you asked why you "lost data" in your Address Book and claimed you >> were using the Address Book from your Start menu. That would simply mean >> you >> were looking at the wrong address book. >> You need to start over and provide a more accurate and complete >> description >> of your problem. >> Outlook does not just lose data at random. This is an end user problem >> and >> we have no information to tell us what you are doing. It appears you are >> changing which Outlook data file you are accessing, perhaps by using a >> different Windows Logon. >> -- >> Russ Valentine >> [MVP-Outlook] >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message >> news:656B28AC-2656-4BBD-AA17-5342189AF3E8@microsoft.com... >> >I have read your other reply--I am sorry but it doesn't communicate to >> >me. >> > I do not understand what caused the loss of all of my "new" (last 6 >> > months) >> > contact information and all of the saved emails in the subfolders to >> > the >> > Inbox and all of the emails that were in my Inbox when I left on >> > vacation. >> > >> > The Outlook Address book that I am referring to is where I store the >> > email >> > addresses of my contacts. It is accessable from the Tools menu. >> > >> > "Russ Valentine [MVP-Outlook]" wrote: >> > >> >> The properties of your root folder in Outlook will tell you. But that >> >> is >> >> not >> >> your problem. Read my other reply. >> >> -- >> >> Russ Valentine >> >> [MVP-Outlook] >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message >> >> news:1A164D5B-D833-43BB-8A01-46B091DB9FF6@microsoft.com... >> >> > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) >> >> > Internet >> >> > mail >> >> > only-Security Update. >> >> > >> >> > How do I find the Outlook Data file? >> >> > >> >> > "Russ Valentine [MVP-Outlook]" wrote: >> >> > >> >> >> Impossible. >> >> >> Outlook does not have a separate address book. >> >> >> All address book information is stored in the Contacts Folder of >> >> >> your >> >> >> Outlook Data File. >> >> >> Clarify your configuration. We need your full Outlook information >> >> >> because >> >> >> Outlook 2000 exists in two completely different versions. Include >> >> >> the >> >> >> mail >> >> >> support mode (listed in Help | About, line 2 if you don't know). >> >> >> -- >> >> >> Russ Valentine >> >> >> [MVP-Outlook] >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in >> >> >> message >> >> >> news:81D6449E-6FA3-4727-9F6C-88837774BA61@microsoft.com... >> >> >> > The Outlook version is Office 2000. The Address Book is stored in >> >> >> > C:\documents and settings\james allen\start >> >> >> > menu\programs\accessories >> >> >> > >> >> >> > The Address Book is where I keep the email addresses for >> >> >> > contacts. >> >> >> > >> >> >> > Both times this has happen, it has been upon turning on the >> >> >> > computer >> >> >> > after >> >> >> > an extended absence from my office-6 days in this last instance. >> >> >> > I >> >> >> > also >> >> >> > lost >> >> >> > everythiing in my inbox and all sub-folders. It seems like a >> >> >> > "restore" >> >> >> > of >> >> >> > outlook from a past date that happened upon boot up. >> >> >> > >> >> >> > "Russ Valentine [MVP-Outlook]" wrote: >> >> >> > >> >> >> >> Not without knowing your Outlook version and what steps you use >> >> >> >> to >> >> >> >> cause >> >> >> >> this behavior. >> >> >> >> This does not happen all by itself. >> >> >> >> Clarify what you mean by "Address Book" and where its data is >> >> >> >> stored. >> >> >> >> -- >> >> >> >> Russ Valentine >> >> >> >> [MVP-Outlook] >> >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in >> >> >> >> message >> >> >> >> news:AB185B5F-097B-4FB4-85E2-CA90938C8BD5@microsoft.com... >> >> >> >> >I have had two occassions when my Address Book "went back to >> >> >> >> >the >> >> >> >> >past". >> >> >> >> >That >> >> >> >> > is, new email addresses disappeared and were replaced with >> >> >> >> > older >> >> >> >> > addresses >> >> >> >> > for that contact. >> >> >> >> > >> >> >> >> > Does anyone know what is happening and how to correct it? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >><!-- ~MESSAGE_AFTER~ -->
(Msg. 12) Posted: Sun Apr 03, 2005 4:13 am
Post subject: Re: Loss of data in my address book [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I have two Outlook data files. Both are in the Documents and Settings area.
When I choose to open them with Outlook, I get an email template with the
file show as an attached file to the email. It does not open.
"Russ Valentine [MVP-Outlook]" wrote:
> Yes it does. > Clearly what has happened here is that the installation of Outlook that you > opened after vacation is using a different Outlook data file than the one > you were using before. Outlook data files are very reliable and do not just > lose data. You can create different "profiles" of Outlook that will each use > a different Outlook Data File. However, since we no know that you are using > the IMO mode of Outlook, it can only use a different Outlook profile if you > use a different Windows logon. > So the only way this could happen is if you used a different Windows user > logon. > You should be able to search for other Outlook data files on your hard drive > (they're hidden files) and open each in Outlook until you find the one you > were using before. > -- > Russ Valentine > [MVP-Outlook] > "callen97538" <callen97538 RemoveThis @discussions.microsoft.com> wrote in message > news:12641EE5-F204-4676-9DDD-989A884328D2@microsoft.com... > > Sorry if my answers seem not to connect. Let me restate the situation. > > > > I returned to the office after a seven day absence. I turned on my > > computer > > and booted into Windows XP. I clicked on my user button, and brought up my > > desk top. > > Wanting to check my email, I opened Outlook. As Outlook open I received > > flashes of past scheduled appointments that had been entered on my > > calendar. > > Email downloaded from my server and I remembered an email I wanted to send > > to > > 4 people and started that process. When I clicked on the "TO" for email > > addresses, I was taken to the Address Book. I entered the name of the > > first > > person I wanted and discovered he wasn't in my address book. I then > > checked > > for the others and they were not there either. (These were all contacts > > that > > had been entered in the last 6 months). I also noticed that the email > > address > > for my sister was not the one she had recently sent to me, but the one she > > had several months ago. > > > > I canceled the email and went back to the Inbox and noticed that all of > > the > > emails in the Inbox were new downloads from the server. The 20 or so that > > had > > been in the Inbox when I left on vacation were missing. > > > > I have a number of personal folders that I have created to store emails > > that > > I want to keep. These are sub-folders under the Inbox. All of these > > folders > > are empty. > > > > That is the condition that caused me to say that my Address Book looked > > like > > it had been restored to some past period. Unfortunately that is true for > > all > > the files in Outlook. > > > > When you asked where the Address Book was stored, I did a search for > > Address > > Book and found it in the Start Menu location I gave you. Obviously that > > was > > bad information. > > > > Does that give you a better understanding of my difficulty? > > > > "Russ Valentine [MVP-Outlook]" wrote: > > > >> Now you are asking a different question and changing the story. > >> First you asked why you "lost data" in your Address Book and claimed you > >> were using the Address Book from your Start menu. That would simply mean > >> you > >> were looking at the wrong address book. > >> You need to start over and provide a more accurate and complete > >> description > >> of your problem. > >> Outlook does not just lose data at random. This is an end user problem > >> and > >> we have no information to tell us what you are doing. It appears you are > >> changing which Outlook data file you are accessing, perhaps by using a > >> different Windows Logon. > >> -- > >> Russ Valentine > >> [MVP-Outlook] > >> "callen97538" <callen97538 RemoveThis @discussions.microsoft.com> wrote in message > >> news:656B28AC-2656-4BBD-AA17-5342189AF3E8@microsoft.com... > >> >I have read your other reply--I am sorry but it doesn't communicate to > >> >me. > >> > I do not understand what caused the loss of all of my "new" (last 6 > >> > months) > >> > contact information and all of the saved emails in the subfolders to > >> > the > >> > Inbox and all of the emails that were in my Inbox when I left on > >> > vacation. > >> > > >> > The Outlook Address book that I am referring to is where I store the > >> > email > >> > addresses of my contacts. It is accessable from the Tools menu. > >> > > >> > "Russ Valentine [MVP-Outlook]" wrote: > >> > > >> >> The properties of your root folder in Outlook will tell you. But that > >> >> is > >> >> not > >> >> your problem. Read my other reply. > >> >> -- > >> >> Russ Valentine > >> >> [MVP-Outlook] > >> >> "callen97538" <callen97538 RemoveThis @discussions.microsoft.com> wrote in message > >> >> news:1A164D5B-D833-43BB-8A01-46B091DB9FF6@microsoft.com... > >> >> > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) > >> >> > Internet > >> >> > mail > >> >> > only-Security Update. > >> >> > > >> >> > How do I find the Outlook Data file? > >> >> > > >> >> > "Russ Valentine [MVP-Outlook]" wrote: > >> >> > > >> >> >> Impossible. > >> >> >> Outlook does not have a separate address book. > >> >> >> All address book information is stored in the Contacts Folder of > >> >> >> your > >> >> >> Outlook Data File. > >> >> >> Clarify your configuration. We need your full Outlook information > >> >> >> because > >> >> >> Outlook 2000 exists in two completely different versions. Include > >> >> >> the > >> >> >> mail > >> >> >> support mode (listed in Help | About, line 2 if you don't know). > >> >> >> -- > >> >> >> Russ Valentine > >> >> >> [MVP-Outlook] > >> >> >> "callen97538" <callen97538 RemoveThis @discussions.microsoft.com> wrote in > >> >> >> message > >> >> >> news:81D6449E-6FA3-4727-9F6C-88837774BA61@microsoft.com... > >> >> >> > The Outlook version is Office 2000. The Address Book is stored in > >> >> >> > C:\documents and settings\james allen\start > >> >> >> > menu\programs\accessories > >> >> >> > > >> >> >> > The Address Book is where I keep the email addresses for > >> >> >> > contacts. > >> >> >> > > >> >> >> > Both times this has happen, it has been upon turning on the > >> >> >> > computer > >> >> >> > after > >> >> >> > an extended absence from my office-6 days in this last instance. > >> >> >> > I > >> >> >> > also > >> >> >> > lost > >> >> >> > everythiing in my inbox and all sub-folders. It seems like a > >> >> >> > "restore" > >> >> >> > of > >> >> >> > outlook from a past date that happened upon boot up. > >> >> >> > > >> >> >> > "Russ Valentine [MVP-Outlook]" wrote: > >> >> >> > > >> >> >> >> Not without knowing your Outlook version and what steps you use > >> >> >> >> to > >> >> >> >> cause > >> >> >> >> this behavior. > >> >> >> >> This does not happen all by itself. > >> >> >> >> Clarify what you mean by "Address Book" and where its data is > >> >> >> >> stored. > >> >> >> >> -- > >> >> >> >> Russ Valentine > >> >> >> >> [MVP-Outlook] > >> >> >> >> "callen97538" <callen97538 RemoveThis @discussions.microsoft.com> wrote in > >> >> >> >> message > >> >> >> >> news:AB185B5F-097B-4FB4-85E2-CA90938C8BD5@microsoft.com... > >> >> >> >> >I have had two occassions when my Address Book "went back to > >> >> >> >> >the > >> >> >> >> >past". > >> >> >> >> >That > >> >> >> >> > is, new email addresses disappeared and were replaced with > >> >> >> >> > older > >> >> >> >> > addresses > >> >> >> >> > for that contact. > >> >> >> >> > > >> >> >> >> > Does anyone know what is happening and how to correct it? > >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > ><!-- ~MESSAGE_AFTER~ -->
(Msg. 13) Posted: Sun Apr 03, 2005 6:39 am
Post subject: Re: Loss of data in my address book [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Then those are not Outlook Data files or you are not opening them correctly.
What is their file extension?
How did you create them?
How are you trying to open them?
--
Russ Valentine
[MVP-Outlook]
"callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message
news:E37A3381-9736-4156-A7A1-7807A944868B@microsoft.com...
>I have two Outlook data files. Both are in the Documents and Settings area. > When I choose to open them with Outlook, I get an email template with the > file show as an attached file to the email. It does not open. > > "Russ Valentine [MVP-Outlook]" wrote: > >> Yes it does. >> Clearly what has happened here is that the installation of Outlook that >> you >> opened after vacation is using a different Outlook data file than the one >> you were using before. Outlook data files are very reliable and do not >> just >> lose data. You can create different "profiles" of Outlook that will each >> use >> a different Outlook Data File. However, since we no know that you are >> using >> the IMO mode of Outlook, it can only use a different Outlook profile if >> you >> use a different Windows logon. >> So the only way this could happen is if you used a different Windows user >> logon. >> You should be able to search for other Outlook data files on your hard >> drive >> (they're hidden files) and open each in Outlook until you find the one >> you >> were using before. >> -- >> Russ Valentine >> [MVP-Outlook] >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message >> news:12641EE5-F204-4676-9DDD-989A884328D2@microsoft.com... >> > Sorry if my answers seem not to connect. Let me restate the situation. >> > >> > I returned to the office after a seven day absence. I turned on my >> > computer >> > and booted into Windows XP. I clicked on my user button, and brought up >> > my >> > desk top. >> > Wanting to check my email, I opened Outlook. As Outlook open I received >> > flashes of past scheduled appointments that had been entered on my >> > calendar. >> > Email downloaded from my server and I remembered an email I wanted to >> > send >> > to >> > 4 people and started that process. When I clicked on the "TO" for email >> > addresses, I was taken to the Address Book. I entered the name of the >> > first >> > person I wanted and discovered he wasn't in my address book. I then >> > checked >> > for the others and they were not there either. (These were all contacts >> > that >> > had been entered in the last 6 months). I also noticed that the email >> > address >> > for my sister was not the one she had recently sent to me, but the one >> > she >> > had several months ago. >> > >> > I canceled the email and went back to the Inbox and noticed that all of >> > the >> > emails in the Inbox were new downloads from the server. The 20 or so >> > that >> > had >> > been in the Inbox when I left on vacation were missing. >> > >> > I have a number of personal folders that I have created to store emails >> > that >> > I want to keep. These are sub-folders under the Inbox. All of these >> > folders >> > are empty. >> > >> > That is the condition that caused me to say that my Address Book looked >> > like >> > it had been restored to some past period. Unfortunately that is true >> > for >> > all >> > the files in Outlook. >> > >> > When you asked where the Address Book was stored, I did a search for >> > Address >> > Book and found it in the Start Menu location I gave you. Obviously that >> > was >> > bad information. >> > >> > Does that give you a better understanding of my difficulty? >> > >> > "Russ Valentine [MVP-Outlook]" wrote: >> > >> >> Now you are asking a different question and changing the story. >> >> First you asked why you "lost data" in your Address Book and claimed >> >> you >> >> were using the Address Book from your Start menu. That would simply >> >> mean >> >> you >> >> were looking at the wrong address book. >> >> You need to start over and provide a more accurate and complete >> >> description >> >> of your problem. >> >> Outlook does not just lose data at random. This is an end user problem >> >> and >> >> we have no information to tell us what you are doing. It appears you >> >> are >> >> changing which Outlook data file you are accessing, perhaps by using a >> >> different Windows Logon. >> >> -- >> >> Russ Valentine >> >> [MVP-Outlook] >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message >> >> news:656B28AC-2656-4BBD-AA17-5342189AF3E8@microsoft.com... >> >> >I have read your other reply--I am sorry but it doesn't communicate >> >> >to >> >> >me. >> >> > I do not understand what caused the loss of all of my "new" (last 6 >> >> > months) >> >> > contact information and all of the saved emails in the subfolders to >> >> > the >> >> > Inbox and all of the emails that were in my Inbox when I left on >> >> > vacation. >> >> > >> >> > The Outlook Address book that I am referring to is where I store the >> >> > email >> >> > addresses of my contacts. It is accessable from the Tools menu. >> >> > >> >> > "Russ Valentine [MVP-Outlook]" wrote: >> >> > >> >> >> The properties of your root folder in Outlook will tell you. But >> >> >> that >> >> >> is >> >> >> not >> >> >> your problem. Read my other reply. >> >> >> -- >> >> >> Russ Valentine >> >> >> [MVP-Outlook] >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in >> >> >> message >> >> >> news:1A164D5B-D833-43BB-8A01-46B091DB9FF6@microsoft.com... >> >> >> > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) >> >> >> > Internet >> >> >> > mail >> >> >> > only-Security Update. >> >> >> > >> >> >> > How do I find the Outlook Data file? >> >> >> > >> >> >> > "Russ Valentine [MVP-Outlook]" wrote: >> >> >> > >> >> >> >> Impossible. >> >> >> >> Outlook does not have a separate address book. >> >> >> >> All address book information is stored in the Contacts Folder of >> >> >> >> your >> >> >> >> Outlook Data File. >> >> >> >> Clarify your configuration. We need your full Outlook >> >> >> >> information >> >> >> >> because >> >> >> >> Outlook 2000 exists in two completely different versions. >> >> >> >> Include >> >> >> >> the >> >> >> >> mail >> >> >> >> support mode (listed in Help | About, line 2 if you don't know). >> >> >> >> -- >> >> >> >> Russ Valentine >> >> >> >> [MVP-Outlook] >> >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in >> >> >> >> message >> >> >> >> news:81D6449E-6FA3-4727-9F6C-88837774BA61@microsoft.com... >> >> >> >> > The Outlook version is Office 2000. The Address Book is stored >> >> >> >> > in >> >> >> >> > C:\documents and settings\james allen\start >> >> >> >> > menu\programs\accessories >> >> >> >> > >> >> >> >> > The Address Book is where I keep the email addresses for >> >> >> >> > contacts. >> >> >> >> > >> >> >> >> > Both times this has happen, it has been upon turning on the >> >> >> >> > computer >> >> >> >> > after >> >> >> >> > an extended absence from my office-6 days in this last >> >> >> >> > instance. >> >> >> >> > I >> >> >> >> > also >> >> >> >> > lost >> >> >> >> > everythiing in my inbox and all sub-folders. It seems like a >> >> >> >> > "restore" >> >> >> >> > of >> >> >> >> > outlook from a past date that happened upon boot up. >> >> >> >> > >> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote: >> >> >> >> > >> >> >> >> >> Not without knowing your Outlook version and what steps you >> >> >> >> >> use >> >> >> >> >> to >> >> >> >> >> cause >> >> >> >> >> this behavior. >> >> >> >> >> This does not happen all by itself. >> >> >> >> >> Clarify what you mean by "Address Book" and where its data is >> >> >> >> >> stored. >> >> >> >> >> -- >> >> >> >> >> Russ Valentine >> >> >> >> >> [MVP-Outlook] >> >> >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote >> >> >> >> >> in >> >> >> >> >> message >> >> >> >> >> news:AB185B5F-097B-4FB4-85E2-CA90938C8BD5@microsoft.com... >> >> >> >> >> >I have had two occassions when my Address Book "went back to >> >> >> >> >> >the >> >> >> >> >> >past". >> >> >> >> >> >That >> >> >> >> >> > is, new email addresses disappeared and were replaced with >> >> >> >> >> > older >> >> >> >> >> > addresses >> >> >> >> >> > for that contact. >> >> >> >> >> > >> >> >> >> >> > Does anyone know what is happening and how to correct it? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >><!-- ~MESSAGE_AFTER~ -->
(Msg. 14) Posted: Sun Apr 03, 2005 10:35 am
Post subject: Re: Loss of data in my address book [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Both files have .pst extensions. One file is labeled archive.pst, the other
file is labeled Outlook.pst.
I tried to open them by right clicking on the file and selecting "open with"
and then selecting Outlook.
I believe the Archive.pst file was created when I used the archive function.
I do not know how the Outlook.pst file was created.
"Russ Valentine [MVP-Outlook]" wrote:
> Then those are not Outlook Data files or you are not opening them correctly. > What is their file extension? > How did you create them? > How are you trying to open them? > -- > Russ Valentine > [MVP-Outlook] > "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message > news:E37A3381-9736-4156-A7A1-7807A944868B@microsoft.com... > >I have two Outlook data files. Both are in the Documents and Settings area. > > When I choose to open them with Outlook, I get an email template with the > > file show as an attached file to the email. It does not open. > > > > "Russ Valentine [MVP-Outlook]" wrote: > > > >> Yes it does. > >> Clearly what has happened here is that the installation of Outlook that > >> you > >> opened after vacation is using a different Outlook data file than the one > >> you were using before. Outlook data files are very reliable and do not > >> just > >> lose data. You can create different "profiles" of Outlook that will each > >> use > >> a different Outlook Data File. However, since we no know that you are > >> using > >> the IMO mode of Outlook, it can only use a different Outlook profile if > >> you > >> use a different Windows logon. > >> So the only way this could happen is if you used a different Windows user > >> logon. > >> You should be able to search for other Outlook data files on your hard > >> drive > >> (they're hidden files) and open each in Outlook until you find the one > >> you > >> were using before. > >> -- > >> Russ Valentine > >> [MVP-Outlook] > >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message > >> news:12641EE5-F204-4676-9DDD-989A884328D2@microsoft.com... > >> > Sorry if my answers seem not to connect. Let me restate the situation. > >> > > >> > I returned to the office after a seven day absence. I turned on my > >> > computer > >> > and booted into Windows XP. I clicked on my user button, and brought up > >> > my > >> > desk top. > >> > Wanting to check my email, I opened Outlook. As Outlook open I received > >> > flashes of past scheduled appointments that had been entered on my > >> > calendar. > >> > Email downloaded from my server and I remembered an email I wanted to > >> > send > >> > to > >> > 4 people and started that process. When I clicked on the "TO" for email > >> > addresses, I was taken to the Address Book. I entered the name of the > >> > first > >> > person I wanted and discovered he wasn't in my address book. I then > >> > checked > >> > for the others and they were not there either. (These were all contacts > >> > that > >> > had been entered in the last 6 months). I also noticed that the email > >> > address > >> > for my sister was not the one she had recently sent to me, but the one > >> > she > >> > had several months ago. > >> > > >> > I canceled the email and went back to the Inbox and noticed that all of > >> > the > >> > emails in the Inbox were new downloads from the server. The 20 or so > >> > that > >> > had > >> > been in the Inbox when I left on vacation were missing. > >> > > >> > I have a number of personal folders that I have created to store emails > >> > that > >> > I want to keep. These are sub-folders under the Inbox. All of these > >> > folders > >> > are empty. > >> > > >> > That is the condition that caused me to say that my Address Book looked > >> > like > >> > it had been restored to some past period. Unfortunately that is true > >> > for > >> > all > >> > the files in Outlook. > >> > > >> > When you asked where the Address Book was stored, I did a search for > >> > Address > >> > Book and found it in the Start Menu location I gave you. Obviously that > >> > was > >> > bad information. > >> > > >> > Does that give you a better understanding of my difficulty? > >> > > >> > "Russ Valentine [MVP-Outlook]" wrote: > >> > > >> >> Now you are asking a different question and changing the story. > >> >> First you asked why you "lost data" in your Address Book and claimed > >> >> you > >> >> were using the Address Book from your Start menu. That would simply > >> >> mean > >> >> you > >> >> were looking at the wrong address book. > >> >> You need to start over and provide a more accurate and complete > >> >> description > >> >> of your problem. > >> >> Outlook does not just lose data at random. This is an end user problem > >> >> and > >> >> we have no information to tell us what you are doing. It appears you > >> >> are > >> >> changing which Outlook data file you are accessing, perhaps by using a > >> >> different Windows Logon. > >> >> -- > >> >> Russ Valentine > >> >> [MVP-Outlook] > >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in message > >> >> news:656B28AC-2656-4BBD-AA17-5342189AF3E8@microsoft.com... > >> >> >I have read your other reply--I am sorry but it doesn't communicate > >> >> >to > >> >> >me. > >> >> > I do not understand what caused the loss of all of my "new" (last 6 > >> >> > months) > >> >> > contact information and all of the saved emails in the subfolders to > >> >> > the > >> >> > Inbox and all of the emails that were in my Inbox when I left on > >> >> > vacation. > >> >> > > >> >> > The Outlook Address book that I am referring to is where I store the > >> >> > email > >> >> > addresses of my contacts. It is accessable from the Tools menu. > >> >> > > >> >> > "Russ Valentine [MVP-Outlook]" wrote: > >> >> > > >> >> >> The properties of your root folder in Outlook will tell you. But > >> >> >> that > >> >> >> is > >> >> >> not > >> >> >> your problem. Read my other reply. > >> >> >> -- > >> >> >> Russ Valentine > >> >> >> [MVP-Outlook] > >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in > >> >> >> message > >> >> >> news:1A164D5B-D833-43BB-8A01-46B091DB9FF6@microsoft.com... > >> >> >> > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) > >> >> >> > Internet > >> >> >> > mail > >> >> >> > only-Security Update. > >> >> >> > > >> >> >> > How do I find the Outlook Data file? > >> >> >> > > >> >> >> > "Russ Valentine [MVP-Outlook]" wrote: > >> >> >> > > >> >> >> >> Impossible. > >> >> >> >> Outlook does not have a separate address book. > >> >> >> >> All address book information is stored in the Contacts Folder of > >> >> >> >> your > >> >> >> >> Outlook Data File. > >> >> >> >> Clarify your configuration. We need your full Outlook > >> >> >> >> information > >> >> >> >> because > >> >> >> >> Outlook 2000 exists in two completely different versions. > >> >> >> >> Include > >> >> >> >> the > >> >> >> >> mail > >> >> >> >> support mode (listed in Help | About, line 2 if you don't know). > >> >> >> >> -- > >> >> >> >> Russ Valentine > >> >> >> >> [MVP-Outlook] > >> >> >> >> "callen97538" <callen97538.RemoveThis@discussions.microsoft.com> wrote in > >> >> >> >> message > >> >> >> >> news:81D6449E-6FA3-4727-9F6C-88837774BA61@microsoft.com... > >> >> >> >> > The Outlook version is Office 2000. The Address Book is stored > >> >> >> >> > in > >> >> >> >> > C:\documents and settings\james allen\start > >> >> >> >> > menu\programs\accessories > >> >> >> >> > > >> >> >> >> > The Address Book is where I keep the email addresses for > >> >> >> >> > contacts. > >> >> >> >> > > >> >> >> >> > Both times this has happen, it has been upon turning on the > >> >> >> >> > computer > >> >> >> >> > after > >> >> >> >> > an extended absence from m
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