Cached Exchange Mode option greyed out

Good to hear that you've found it. It's very likely that your administrators
have set this option and forgot about it.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Clint H" wrote in message

> I finally figured it out...the registry entry:
> HKCU\Software\Microsoft\Office\12.0\Outlook\OST\NoOST = 3 (hex)
>
> Once I changed the value to "0" (zero), it worked like a charm...Running
> with Cached Exchange Mode as we speak..
>
>
> "Clint H" wrote:
>
>> If I log on with the local Administrator account on my work laptop, I can
>> setup a new Outlook 2007 profile with cached exchange mode enabled with
>> no
>> problem at all. If I try to do the same under my roaming user profile
>> under
>> my company's domain, the cached exchange mode box remains greyed out.
>> This
>> seems to be an issue with my laptop's domain membership or possibly with
>> my
>> Windows NT roaming account.....I've come to the conclustion that it's not
>> with my client Office software though...
>>
>> "Clint H" wrote:
>>
>> > Hello again Roady,
>> >
>> > I have tried again to follow the steps on
>> > http://www.howto-outlook.com/faq/newprofile.htm, and right when I get
>> > to step
>> > 6 at the top of the page whenever I'm "following the onscreen
>> > instructions to
>> > configure my account", the "Use Cached Exchange Mode" option box is
>> > greyed
>> > out even then...I have a feeling this must be some sort of client side
>> > issue
>> > that has nothing to do with re-creating the profile...Any other ideas
>> > that
>> > you may have would greatly appreciated..
>> >
>> >
>> > thanks,
>> > Clint
>> >
>> >
>> > "Clint H" wrote:
>> >
>> > > Thanks again Roady..
>> > > I have tried deleting the mail profile and recreating it several
>> > > times to no
>> > > avail. Each time, the "cached exchange mode" option is greyed out
>> > > and not
>> > > available. If you have any other ideas, please let me know. I'm
>> > > completely
>> > > stumped.
>> > >
>> > > Many thanks,
>> > > Clint
>> > >
>> > > "Roady [MVP]" wrote:
>> > >
>> > > > Tried it with a new mail profile already?
>> > > > See http://www.howto-outlook.com/faq/newprofile.htm
>> > > >
>> > > > --
>> > > > Robert Sparnaaij [MVP-Outlook]
>> > > > Coauthor, Configuring Microsoft Outlook 2003
>> > > > http://www.howto-outlook.com/
>> > > > Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> > > >
>> > > > http://www.msoutlook.info/
>> > > > Real World Questions, Real World Answers
>> > > >
>> > > > -----
>> > > >
>> > > > "Clint H" wrote in message
>> > > >
>> > > > > Thanks for the response Roady.
>> > > > > I have actually been on the phone with my IT support, and they
>> > > > > have stated
>> > > > > that Cached Exchange mode has not been disabled as a part of the
>> > > > > overall
>> > > > > group policy. I have also confirmed this in that many of my
>> > > > > colleages who
>> > > > > are on the same exchange server are currently using cached
>> > > > > exchange mode.
>> > > > > I
>> > > > > was able to use cached exchange mode on my last laptop until I
>> > > > > got issued
>> > > > > this new one. So i'm fairly certain that the issue is on the
>> > > > > client side.
>> > > > >
>> > > > > Any more ideas? And again, thanks for the help!
>> > > > >
>> > > > > "Roady [MVP]" wrote:
>> > > > >
>> > > > >> Could it be that your system admin has disabled this option as a
>> > > > >> policy?
>> > > > >>
>> > > > >> --
>> > > > >> Robert Sparnaaij [MVP-Outlook]
>> > > > >> Coauthor, Configuring Microsoft Outlook 2003
>> > > > >> http://www.howto-outlook.com/
>> > > > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> > > > >>
>> > > > >> http://www.msoutlook.info/
>> > > > >> Real World Questions, Real World Answers
>> > > > >>
>> > > > >> -----
>> > > > >>
>> > > > >> "Clint H" wrote in message
>> > > > >>
>> > > > >> > I'm trying to enable cached exchange mode in outlook 2007, and
>> > > > >> > the "Use
>> > > > >> > cached exchange mode" checkbox is greyed out under control
>> > > > >> > panel\mail\email
>> > > > >> > accounts. In addition, the mailbox mode states that I'm
>> > > > >> > running in
>> > > > >> > "Unicode
>> > > > >> > mode against the Microsoft Exchange." I'm not running
>> > > > >> > Terminal
>> > > > >> > Services.
>> > > > >> > I
>> > > > >> > have unistalled and re-installed outlook 2007 twice and have
>> > > > >> > deleted
>> > > > >> > and
>> > > > >> > reconfigured my exchange profile multiple times to no avail.
>> > > > >> > I travel
>> > > > >> > frequently and need to use cached exchange mode to get through
>> > > > >> > email
>> > > > >> > while
>> > > > >> > in
>> > > > >> > airports and hotels with no internet connection. i'm
>> > > > >> > currently running
>> > > > >> > Win
>> > > > >> > XP SP2. Thanks in advance for any help that you may be able
>> > > > >> > to
>> > > > >> > provide.
>> > > > >> >
>> > > > >> > Thanks,
>> > > > >> > Clint
>> > > > >>